Cenpatico

  cenpatico.com
  cenpatico.com

Cenpatico Reviews

Updated October 14, 2014
Updated October 14, 2014
11 Reviews
2.2
11 Reviews
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  1.  

    Pushing 3 years - worked in a couple divisions within the company. Overall great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Cenpatico full-time (more than 3 years)

    Pros

    - Educated management at both internal processes and procedures, as well as outside knowledge of the health care industry and the rules of parity
    - The Senior Management Team has an open door policy and encourage you to talk to them about any highs and lows at the company
    - The CEO wants to know each and every one of his staff, have not experienced that in the corporate setting before
    - Health care benefits, 401k, and competitive salaries!

    Cons

    - The divisions are a bit siloed, causes some tension among colleagues from different departments
    - Blame game or "it's not my job" line was used quite frequently in the past year (that has diminished significantly since 2013)

    Advice to ManagementAdvice

    - Have an HR rep be more responsive with emails, 30 + days out is a bit absurd
    - Keep up the great work in transparency
    - Create a career path track so people know how they can grow and move up in their department

    Recommends
  2. 3 people found this helpful  

    Overall an OK company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time (more than 3 years)

    Pros

    The people truly care about the day to day work. It can be very challenging but rewarding at the same time.

    Cons

    Lack of internal promotion and difficulty working with Managers

    Recommends
    Positive Outlook
  3. 5 people found this helpful  

    Struggling to keep staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time (more than 5 years)

    Pros

    Although morale is low, frontline coworkers in my department are supportive, give positive, constructive feedback, and encourage each other to do their best without sacrificing work/life balance. The company continues to grow despite recent problems experienced; job security is high if you can handle the amount of work given.

    Cons

    Change is the name of the game, which is how most companies stretch and grow. The problem with how change is handled at Cenpatico is that is it always at the last minute, with minimal to no preparation/training. Recent software changes have severely impacted staff's ability to handle high workloads, and upper management has been slow to respond to the cries from frontline staff of too much work and little incentive to continue to do it.
    Middle management is where those aspiring to move up and develop supervisory skills go to either be fast tracked too quickly to new upper management roles, or to be burned out due to extreme workloads, minimal training, and low support.
    Everyone knows Cenpatico is one of the lowest paying MCOs. The recent loss of work from home incentive prompted many to leave and still more are looking for other employment.

    Advice to ManagementAdvice

    Upper Management appears to be trying to make changes to improve morale, like adding temp staff to help with workloads. What needs to happen is increase in pay to be competitive with other MCOs, and return the work from home incentive so current staff stop looking for other jobs and leaving when they find something better (which isn't hard, it seems) and so that Cenpatico appears more attractive to potential candidates for employment.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    High turnover rate driven by a bad eadership in place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Cenpatico full-time (less than an year)

    Pros

    The people care about the day to day work. It can be very challenging but rewarding at the same time.

    Cons

    PDM and Compliance have the highest turnover rate at Cenpatico. Compliance department turnover rate is driven by the leadership style in place.

    Advice to ManagementAdvice

    Employee retention rate has become a key performance indicator for many organizations, but Cenpatico failed to notice that. This high turnover rate has a high financial cost to Cenpatico. Hiring and training a new employee costs from 25% to 500% of the annual salary of the employee. Identify the bad leadership in place and plan to correct the source of the problem by changing the culture or replacing the leadership in place. Look at the the turnover rate number, everyone is leaving....

    Get rid of inept management...you know who they are.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Horrible Management, High Turnover, Low Employee Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cenpatico

    Pros

    Good benefits. Decent pay.

    Cons

    I worked in one of the busiest departments. Salaried employees are expected to give lots of extra unpaid hours beyond their 40. Employees cannot go to their supervisors for help because this company hires unqualified leadership with no experience relevant to the position they've been put in. Employees should not have train or do the work of their supervisors while they get the credit and better pay. Morale is extremely low. Employees come to work very sad every day. Turnover is high. Management is abusive and talks about and to their staff like they're worthless. They don't recognize how hard and how much their people work. There is also racism that exists in this company and no one can complain because they'd be considered racist for even suggesting discrimination. The top leadership is extremely intelligent, but I wonder when they'll catch on that it's the management and not the employees.

  7. 5 people found this helpful  

    Not optimal and work/life balance does not exist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cenpatico full-time (less than an year)

    Pros

    You will be sold on the pay. The downside is that you will have no free time to enjoy your salary.
    There are good health benefits. You will need them as the stress will give you disorders you never had prior to starting.

    Cons

    The cons are too many to even list.
    You will be untrained and expected to perform at a level that you cannot manage.
    You will not get assistance or help. If you do , it will be facilitated with resentment and you will be made to feel incompetent.

    The upper management consists of women that do not like each other.

    Fear based environment. You will feel I'll driving to work in the morning.

    Advice to ManagementAdvice

    Eradicate personality disordered upper management. Nobody really will change this place.

  8. 5 people found this helpful  

    Pathetic Upper Management Team and Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Cenpatico full-time (more than an year)

    Pros

    Helping underserved citizens with providing behavior health care.
    Health conscious programs for employees.

    Cons

    Oppressive atmosphere; all staff work in little cubes and only upper management have offices. Ineffective HR, compliance and training departments. Overall bad attitudes among all employees.

    Advice to ManagementAdvice

    Control the 'mean girls' group that is comprised of all upper management senior women. The company would benefit from breaking up their clique and training them to think for themselves, mentor and train mid-level managers.

    Doesn't Recommend
    Neutral Outlook
  9. 6 people found this helpful  

    This used to be a great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time (more than 8 years)

    Pros

    The pay is pretty good. We used to be able to work from home, but that has been taken away.

    Cons

    Some of our management has no idea what they're doing, but like to micro-manage like I've never experienced before. Training is pretty much non-existant for new hires and the many, many temps that they are bringing in to take over the positions that have recently been vacated.

    Advice to ManagementAdvice

    Bring back the work from home incentive. Get rid of inept management...you know who they are.

    Doesn't Recommend
    Negative Outlook
  10. 9 people found this helpful  

    Skip this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time (more than 3 years)

    Pros

    Pay checks do not bounce. There really are few other pros but you have to write at Lear 20 words.

    Cons

    Where to start? This is one of the lowest paying MCO's that require the highest caseloads. Their model is to just burn through employees so upper management can keep their massive bonuses. The best perk is working from home two days a week. However they took this away for a made up reason. While other similar companies embrace technology this one runs from it. Look for expectations to be very high and support to be low.

    Advice to ManagementAdvice

    Try to keep good employees instead of burning them out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Chaotic Aggressive Mismanaged Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenpatico full-time (more than 5 years)

    Pros

    continued growth; financially sound

    Cons

    The organization is ineffective in managing its business. The leadership team is too top heavy with little to know accountability/follow through for poorly performing or non performing teams. Limited growth opportunities if you are not selected by the "in crowd" to be viable for a position, regardless of ability or potential.

    Advice to ManagementAdvice

    Morale is terrible and there is no top down and throughput communications. Everything is considered a fire drill and day to day management is not observed. Need to change the structure of the senior management team and hold everyone and every department accountable to performance goals and production. Stop promoting people to high profile leadership positions who are not qualified and don't know the business simply because they've worked at Cenpatico for years. Tenure does not equal expertise or effective leadership.

    Doesn't Recommend
    Negative Outlook

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