Central California Alliance for Health

www.ccah-alliance.org

Central California Alliance for Health Reviews

Updated November 11, 2014
Updated November 11, 2014
14 Reviews
3.1
14 Reviews
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Alan McKay
2 Ratings

Employee Reviews

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  1.  

    Best company I've ever worked for...amazing mission, smart people, phenomenal culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Central California Alliance for Health full-time (more than 10 years)

    Pros

    Working for the Alliance is extremely fulfilling and stimulating. It's the best company to work for in our region. The mission is what drives the organization and is the thread that connects the people that work there. The work is complex and challenging, so if you like to be busy and have your skills stretched this is a great place to be. The company culture is very team oriented and there is good emphasis on transperancy and fairness that starts with the CEO. If you are motivated, ambitious and show a propensity to learn, there are plenty of advancement opportunities becaust the company has a culture of growing talent from within. Benefits are extremely strong and compensation is market based.

    Cons

    The Alliance has grown significantly over the past several years and is in the process of catching up with that growth. Senior leadership is making adjustments regularly to scale to this new size, but as with any organization, there are occassional growing pains. This kind of change is to be expected and is minor in comparison to the pros of working for such an phenomenal organization.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great organization to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Central California Alliance for Health full-time (more than 5 years)

    Pros

    Coming from someone who has worked in multiple stressful work environment in the past, the Alliance is, by far, the best organization I've ever worked for. They care about their employee's health and well being. There are plenty of opportunites for growth, and employees do get an annual raise based on their performance. Good benefits and an organization full of great people.

    Cons

    Although the Alliance have plenty opportunities for growth, it is a little bit harder for growth if you work out of one of the satellite office.

    Recommends
    Positive Outlook
    Approves of CEO

    Central California Alliance for Health Response

    Nov 3, 2014Chief Administrative Officer

    Thank you for leaving comments about your time here at the Alliance! It's great that this is the best organization you've ever worked for. Note that we are opening more positions in our satellite ... More

  3. 4 people found this helpful  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Central California Alliance for Health full-time (more than an year)

    Pros

    -My peer level individual contributor colleagues were all motivated, pleasant to work with, hard working and generally qualified and competent. I liked most everyone I worked with on my project teams.
    -Convenient office locations for anyone living in the counties where CCAH has office locations. (This was a significant pro for me.)
    -Good retirement savings benefits.

    Cons

    -Poor management/leadership is tolerated. Some are good. Some are awful. And you won't know which you are getting until after it's too late and you have started working there because they all seem good when you are interviewing.
    -If you have the misfortune of joining a group with a poor leader/micro-manager, your success will be limited, no matter how hard you work or how hard you try to follow a long list of rules. You will also experience difficulty scheduling any sort of personal appointment (medical, dental, etc.) or PTO, even if you have the accrued time on the books.

    Advice to ManagementAdvice

    -To HR: pay attention to the exit interview forms and do something about the concerns raised. Consider reading the forms before you hold exit interviews with departing staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Best company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Central California Alliance for Health full-time

    Pros

    I'm a long term employee who has been a part of the development of the Alliance over the years. This is a complex organization but one that is grounded in compassion for our members and deep respect for our network of providers. Employees who are successful here are committed to the mission and to serving the many underserved folks who are both our neighbors and our friends. I can't say enough good things about this company and how rewarding the work is. Its not for everyone, but if you want to go home at night feeling you made a difference in your community and to the lives of those less fortunate than you, then this company is a great place to consider. Career opportunities abound and I am a shining example of that. Environment is welcoming and we have one of the best health and wellness benefits around. Benefits overall rock and PTO is stellar.

    Cons

    Not sure this is a con but there is a lot of challenging work! I am never bored.

    Advice to ManagementAdvice

    Continue to develop and mentor your staff.

    Recommends
    Positive Outlook

    Central California Alliance for Health Response

    Oct 2, 2014Chief Administrative Officer

    Thanks very much for taking the time leave comments about your positive experiences at the Alliance.

  6. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Central California Alliance for Health

    Pros

    Good salaries for Santa Cruz area. Hires lots or RNs. Very committed to providing quality medical care to central California areas. Medi-cal provider.

    Cons

    Pretty serious environment but good people.

    Central California Alliance for Health Response

    Oct 3, 2014Chief Administrative Officer

    Thank you for taking the time leave comments about your experiences at the Alliance. We are in fact committed to providing quality medical care to nearly 300,000 members within our service area ... More

  7. 2 people found this helpful  

    Growing Company at a Crossroads of Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Central California Alliance for Health full-time (more than 3 years)

    Pros

    On the surface the company's mission is ethical in nature for those who want to feel good about the work they do for the growing community of Medi-Cal recipients. They are often ahead of the government's learning curve and ability to implement benefits for preventative medicine treatments, and can provide better access to Providers than the State. For example they were providing benefits to cover breast pumps for nursing moms before it was federally mandated by Obama. They go above and beyond in customer service working with external stakeholders.
    There are excellent benefits for paid vacation, which amounts to about five weeks per year. There are a number of opportunities for rapid career advancement, as the company is rapidly expanding and often prefers in house promotions. The company offers onsite and at home access to online training programs which can aid in career advancement. There is also a modest tuition reimbursement program. It is challenging work, as navigating the government healthcare world is rather complex. and the membership population may represent a demographic that is not always easy to communicate with or serve within the bounds of regulations.
    The buildings are located on a beautiful campus conveniently located off of 17 in Scotts Valley, surrounded by Redwoods. A park with a hiking trail through the woods is in the rear of the office park parking lots, if you're near a window in the building (and can't see 17) you are looking out onto the beautiful Santa Cruz mountains. There is a free company gym, free fruit twice a week, exercise related incentive program, tennis court, free lunchtime employee lead activities like yoga, kickboxing, samba, bollywood dance, and basketball. The company has showers, and lockers. They also offer free charging stations for electric vehicles, and bike parking with an incentive program for biking to work.
    There are a lot of interesting and highly competent people working here. In some departments there is an excellent atmosphere of team spirit and cooperation. Due to the desirable location there are often some very highly qualified people who work here because they don't want a commute and enjoy living in the area. The atmosphere is a very quiet cubicle grid format, is always a clean and safe environment.

    Cons

    The company is experiencing a lot of operational problems typical in a a rapid growth area. Promotional opportunities may be rapid but the path of promotion is typically to a leadership role regardless of that person's people, communication or leadership skills. Leaving a lot of leadership positions filled by staff members who have simply been at the company a really long time and may have a certain degree of subject matter expertise but cannot maintain a team of talented staff members, who often have professional and educational experience that clearly surpasses management.
    Despite the complexity of the work, and the long time it would take an employee to master the skill set needed to exceed there is not a promotional opportunity other then leadership that accommodates someone who excels at their job, leads to high turnover. I have worked and talked with people in all different departments who have expertise or even lead trainer roles in their department who clearly exceed their actual job description but seem to fail to be able even to achieve a simple raise let alone have the opportunity to go to the next level. It does seem that management is starting to address this. In a company where leadership is predominantly powered by old timers who worked there a long time it may be difficult for an outsider to excel regardless of performance ability or experience, highly political and favoritism reigns.
    Despite being in the vicinity of the innovative and creative business culture of nearby Silicon Valley the Alliance maintains a rather bureaucratic, slow and traditionally hierarchical business culture. If you are an independent thinker, enjoy making informed contributions in meetings, speaking up for possible barriers and negative outcomes this may not be the place for you. It is hard to gain the trust of old timers there, as a lot of managers value internal experience above any other type of credential.
    Operational meetings are all dressed up in formality but without any actual getting work done, problem solving, or productive informed communication.
    The company maintains that it is a family friendly workplace, and offers excellent benefits. However the salaries are not competitive with the high cost of living in Santa Cruz. The Executive team prides themselves that they have an extremely low operational cost, which means that some working there, or at least their dependents, are also qualifying members of Medi-Cal. This is the company that administers Medi-Cal, it's hard working employees should not also need to receive Medi-Cal due to either a low salary or high costing premiums. On some more entry level positions salary is entirely canceled out by childcare and healthcare expenses. Meaning that a woman may instead quit their job and apply for benefits as a similar financial alternative to staying at work, which only pushes the operational expense back to the State, ensuring more members, and then more money back into the company.
    They have received a "Family Friendly Workplace" Award from the United Way, however most of the policies promoting this are at the discretion of individual managers. Creating an environment where only a select and favored few may have a flexible schedule, work offsite, or use the breast pumping utility closet for more then 15 minutes without using their vacation time or possibly being penalized. It may be relevant to note that the award is given by a nonprofit of which the company's CEO is also a board member.

    Advice to ManagementAdvice

    Replace leadership in departments with clearly low morale and high turnover. Less centralized power in HR. Be open to innovation and new operational strategies in order to address the complexity and fast pace of the work. Consider the fact that employees there need to go on Medi-Cal to have healthcare benefits as a failure of the ethics in the company. Spend money on valued staff in regards to raises and non-leadership promotional opportunities instead of on multi-million dollar real estate acquisitions and new electric cars. Consider a unification across departments in the decision making strategy to avoid delays and bureaucracy. Revise you're family friendly policies to be less politically elusive and causing of low morale for those who can't access them.

    Positive Outlook

    Central California Alliance for Health Response

    Oct 6, 2014Chief Administrative Officer

    Thank you for your comments. I’d like to take this opportunity to respond, provide some updates, and also to clarify some of the details you provided in your review of the Alliance. We are in a ... More

  8. 3 people found this helpful  

    Good organization except for Operations Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Scotts Valley, CA
    Current Employee - Project Manager in Scotts Valley, CA

    I have been working at Central California Alliance for Health full-time (more than 3 years)

    Pros

    Service oriented mission to provide the disadvantaged with medical insurance. Good PTO benefits. Staff are friendly. Provides a gym onsite in each location (Scotts Valley being largest). Fruit provided for free and staff are encouraged to take a break and work out during the day. Project work can be challenging both in scope and complexity. Medi-Cal is a big money-maker which means the Alliance will do well for years to come.

    Cons

    Outside of the IT and BAU departments, the project management program is generally immature. This is primarily due to a stringent Operations Department which seems more concerned with meetings and inflexible schedules ("we support others therefore must be here exactly at 8, take lunch only from 12-1 and must leave exactly at 5). Project managers working within this section are treated less as professionals and more as tools to manipulate. There is little comprehension let alone following of basic Agile or waterfall methodologies.

    Advice to ManagementAdvice

    Move the entire project management organization under the CIO where there are people who understand how to take care of staff. Treat staff as professionals who can manage their time according to the needs of the projects versus the clock on the wall. Reduce and focus meetings on needs, issues and risks.

    Doesn't Recommend
    Positive Outlook
  9. 1 person found this helpful  

    IT overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Central California Alliance for Health full-time (more than an year)

    Pros

    Good people that are willing to help and support you when needed.

    Cons

    Internal IT need to get there infrastructure in order and move up to the 21st century. Lack of leadership and

    Advice to ManagementAdvice

    Stop with the politics and get the IT people what they need in order to do the jobs more successfully especially in Merced and Scotts Valley. Replace IT manager with someone that has more experience and knowledge to help move CCAH up to the level they need to support the internal employees and external clients.

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful  

    Bureaucratic with slow decision making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Central California Alliance for Health

    Pros

    -good team members
    -talented people (not leadership)
    -good mission and work being done for members who need healthcare
    -left on good terms, but would never return

    Cons

    -old minded leadership. Slow to make decisions and take action
    -extremely bureaucratic. Too focused on image, not focused enough on employee morale, rewarding strong work, and keeping employees happy
    -non-competitive salaries despite large bank account
    -low flexibility
    -passive aggressive HR team, very political

    The company's mission, their care of members, and partnerships with providers are all important and good, and I would never dismiss the hard work that those respective departments put in to ensure that the member base continues to thrive. However, the company is incredibly bureaucratic, so much so, that turnover is quite high. There are many positions that are open on the jobs posting site, but they are positions that many people have made vacant upon leaving. One good thing is that the IT department is under new leadership and has gone through a reorganization that has warranted better and somewhat faster decision making. In other administrative departments, productivity and substantial work are at a low, while the focus on image is high. It is amazing that some people have been promoted to director level and above when they are incapable of managing both teams and employee morale effectively. If you want a job that you have to strictly clock in and clock out at 8am/5pm, where you have to raise your hand to get permission to take care of personal appointments, and where you are treated at a lesser level than you should be, then freely apply. The company is rapidly growing, but it comes with the old style executive leadership that is slow to make decisions and reluctant to adopt employee freedom and respect. For a non-profit, this company is rolling in money, but refuses to pay their employees competitive salaries (except to exec leadership). Would not recommend unless you are trying to use the opportunity as a stepping stone to be promoted elsewhere in the healthcare industry.

    Advice to ManagementAdvice

    -hire other management !!, find new thinkers.
    -reward employees for their hard work
    -don't be so stingy
    -focus more on good work and less on image. No one reads minutes!!!! Spend less time and money on silly non productive tasks
    -hire educated and strong management, not people who have high school and community college degrees
    -remember, people don't leave companies, they leave their leadership

  11. 1 person found this helpful  

    Great position to help others but support operations lacking good management oversight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Support Staff and Manager
    Current Employee - Core Support Staff and Manager

    I have been working at Central California Alliance for Health full-time (more than 3 years)

    Pros

    Coworkers, satisfaction of helping others in need, free gyms at all locations; good benefits program for full time staff.

    Cons

    Lack of trust in professional staff to manage time, make decisions, and do the right thing; high levels of stress across the company; too many meetings without decisions;

    Advice to ManagementAdvice

    Review current management team and get back to the real mission of the Alliance without the heavy handed bureaucratic operations managers. As compliance and requirements have expanded the support operations management could adapt to the changes by trusting its staff to make contributions and not focusing so much on controlling staff lunch time. Rapid expansion has led to tremendous pressure in middle management to cope with self induced stress levels. Stove piping among the divisions has gotten worse over the past four years. This has led to decreasing morale and increased lack of trust that the knife will not be used to remove those who question why things are done. There are still great people trying to make things better, such as Compliance, IT, Business Analytics, and Utilization Management. If looking for a place where you get paid to walk and where punching the 8am to 5pm time clock if acceptable for managing professional staff, look to the Alliance.

    Doesn't Recommend
    Negative Outlook

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