CenturyLink Reviews

Updated May 21, 2015
9 reviews filtered by
  • Las Vegas, NV
  • Any Job Title
  • Any Status
Employment Status

Reset
1.5
Rating Trends
Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
3 Ratings

Pros
  • The work-life balance is very easy to manage (in 80 reviews)

  • Good pay and benefits are great (in 36 reviews)

Cons
  • Upper management seems to believe authoritarianism is equivalent to leadership (in 42 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 26 reviews)

More Pros and Cons

9 Employee Reviews

Sort: Popular Rating Date
  1. Churn & Burn - Lead Acquisitions - Small Biz to Enterprise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Las Vegas, NV
    Former Employee - Sales Representative in Las Vegas, NV

    I worked at CenturyLink full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Started off with good training but like fire hose drinking. Nice to travel to Denver and Salt Lake City for training and testing. Must certify on products within 3 months. Great portfolio: voice, data, internet, cloud services and collocation offerings.

    Cons

    Positivity wore off within 6 months. Sales people were not able to turn expected sales and hit quotas. Reputation in the Vegas market isn't good for this company. Lots of barriers to overcome in spite of television advertisements for residential gig fiber. Sales people going after same accounts. Internal conflicts. Installations projected 90 - 120 days. Some people are still waiting after 6 months. Low morale.

    Advice to Management

    Fix sales/operations issues. Strive for under promising and over delivering. Customers are still your ultimate challenge.


  2. Helpful (1)

    Don't do it.. Trust me the horrible reviews are true!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV
    Current Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV

    I have been working at CenturyLink

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home
    No commute

    There is not many positives about working here-benefits are expensive low annual limits-getting time off requires PTO non-negotiable

    Cons

    NO JOB SECURITY-you can be fired in as little as 2 months-see con about call routing
    First, no matter what you are told, everyone is in the same queue for calls BUT THEY DO ROUTE NEW INSTALLS TO SPECIFIC AGENTS WITH THE SAME quota. This means if you aren't one of the favorites, you WILL have to work three times as hard for the same pay.
    They only promote those with sales of 150% and up
    Commission checks are taxed at 32%- so even if you hit 100% of quota you are left with 500 dollars
    Rampant unethical behavior and sales leave you to clean up the mess-this will be the bulk of your calls most of the day
    Micromanagement at its finest- when having to clean up the messes on accounts you will get in trouble for making adjustments
    Company does not follow its own core principles-Honesty Integrity and Fairness
    If you do not have PTO- you cannot take a day off without getting points-points take up to 2 months to roll one off and some days are worth 2 points-10 is termination.
    Angry rude customers combined with poor management create a stressful hostile work environment-expect to to be bothered on your day off about stats and be unpaid at least 10 minutes every day at the start of the shift to get the system ready to go so you don't get tardies or points.
    Calling other departments is like calling another company that will hang up you or cold transfer customers back
    To put it in perspective, CenturyLink's health care costs are 46% higher that the industry average due to stress, overeating, and alcoholism.
    If a customer disconnects or gets suspended within 90 days from your sale, you HAVE to pay the company the commission back and it WILL be deducted from your next commission check.
    Pay is lower than industry average and not worth it, McDonald's is better than working here.
    EVERY MONDAY IS A MANDATORY 11 hour shift and you work EVERY SINGLE SATURDAY no exceptions-both days are worth 3 points so if you call in you get 2 points. Only 15 hours of PTO is available on Saturdays to share between 150 agents, all PTO is taken the year in advance for Saturdays so no Saturdays off.

    Advice to Management

    Follow your core principles, treat all employees the same.


  3. Helpful (2)

    run forrest run!

    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at CenturyLink full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    hard to say. we have the ability to drum up our own business at times which proved to be a plus.

    Cons

    micro managing. My manager abdicates much of her authority to handpicked persons who openly disparages other employees. her boss uses "skip level" meetings as an opportunity to point out people who dont like her

    Advice to Management

    get it together! very disappointed. i can not wait to find something better. you all are a shame to sales organizations all over.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    CenturyLink

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - INR in Las Vegas, NV
    Current Employee - INR in Las Vegas, NV

    I have been working at CenturyLink full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Pay 29 an hour

    Cons

    Micro managing too many politics

    Advice to Management

    Don't be so tough on your employees and hire back the ones you let go.


  6. Helpful (5)

    The WORST company I've ever worked for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accuont Manager/Sales Executive -Acquisitions in Las Vegas, NV
    Former Employee - Accuont Manager/Sales Executive -Acquisitions in Las Vegas, NV

    I worked at CenturyLink full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only "pro" is that they had decent insurance benefits.

    Cons

    Micromanagement, lack of management support, unrealistic sales goals, revolving door mentalities, poor training, too many meetings, change in policies by the hour, and incredibly slow installation team and unskilled tech support.

    Advice to Management

    Let your employees off the leash, give them the supplies and support to do their jobs, and make the goals obtainable.


  7. Helpful (2)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provisioning Specialist in Las Vegas, NV
    Current Employee - Provisioning Specialist in Las Vegas, NV

    I have been working at CenturyLink full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    salary benefits hours are all exceptional

    Cons

    the workload can be stressful at times during peak hours


  8. Helpful (2)

    The job started ideal 6 years ago, and when I left it was micro management hell.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Las Vegas, NV
    Former Employee - Sales Engineer in Las Vegas, NV

    I worked at CenturyLink full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Ever broadening company, in both acquisitions and product line, very ambitious.

    Cons

    Management attitude turned from competitively driven to nurturing, and nurturing smells like micro management.

    Advice to Management

    Hire sales pit bulls as managers, not cream puffs.


  9. I did very well, but there is a lot of red tape that gets in the way of order processing.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Las Vegas, NV
    Former Employee - OUTSIDE SALES in Las Vegas, NV

    I worked at CenturyLink

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great benefits, ok salary and if you work you can hit good bonuses.

    Cons

    Other reps trying to steal deals.


  10. Helpful (1)

    Muttonhead Commerical waste of money!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Las Vegas, NV
    Current Employee - Network Engineer in Las Vegas, NV

    I have been working at CenturyLink

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It's still a paycheck for now. It is getting better slowly due to attrition however more technical creative minds are needed to fill the vacancies. Hopefully CenturyTel will remove some of the (Analog) good old boys that have been here far to long getting network operation on the same page.

    Cons

    To many upper Managers are not Network Techology Master Minds, still in analog mode. Sales contracts have been lost due to the push for Nortel when the rest of the world is trained on Cisco. Were have all our Cisco Sales Engineers gone? More lay offs each quarter are coming. Union employees feel they are entitled no matter how bad the economic conditions are. ( Not my job! )

    Advice to Management

    Please investigate the on going ethical issues with management and vendors dating / relationships. Extremely out of control in Nevada. Seems various married management employees are dating vendors and other internal employees. Strange that these employee's were able to keep their jobs during the first round of layoffs.



Showing 9 of 1,174 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.