CenturyLink

www.centurylink.com

CenturyLink Reviews in Minneapolis-St. Paul, MN

Updated January 16, 2015
Updated January 16, 2015
960 Reviews
2.9
960 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
300 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

48 Employee Reviews Back to all reviews

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  1.  

    Very good place to work, lots of future potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Minneapolis, MN
    Current Employee - Program Manager in Minneapolis, MN

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Very large, stable, well established company. Third-largest U.S. telecommunications company (after Verizon and AT&T). Successfully managing the decline in some lines in business by gaining traction in new lines of business. Good benefits; health, vision, dental, 401k, tuition reimbursement, etc... Generally, very good training for most positions.

    Cons

    Lags behind industry averages in compensation for some positions.

    Advice to ManagementAdvice

    The future for CenturyLink is potentially very bright. It has footholds in some services and market segments where it could become a major, highly respected vendor. That success will require a solid determination by senior management to seize those opportunities, followed by bold investments in technology, training and personnel.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Century Stink

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN

    I worked at CenturyLink full-time (more than 3 years)

    Pros

    The pay used to be good with good benefits,

    Cons

    I worked for the company for 15 years, you are not recognized as a human only a metric and how much you sell.
    they don't care if the sale sticks it is just a number for the share holders to increase stock price. the phone company US WEST had great leadership and customer service and actually cared about the customer. NOW Century Link could care less about the customer only upper management and share holders. When the Director after 20 plus years leaves the company you don't have a lot of faith in the direction of the business.

    Advice to ManagementAdvice

    What goes around comes around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    CenturyLink SBG Customer Service & Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Small Business Customer Care & Sales Representative in Saint Paul, MN
    Former Employee - Small Business Customer Care & Sales Representative in Saint Paul, MN

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Offers sales incentives in the form of electronic gifts & debit card cash. Customer Care & Sales reps are left alone to be independent reps to make their own decisions.

    Cons

    Qwest representives are being gradually terminated due to the difference in pay wage scale of the newly hired CenturyLink reps in the same dept. (They couldn't give the Qwest union employees less with the negotiated contact renewal, so this was their way of "leveling out the playing field" so to speak). Sales takes precedence over customer service (the more calls reps take the more likely they will make the sales goals each month). Dental plan doesn't cover anything other than basic dental work and the health plan could be better as well.

    Advice to ManagementAdvice

    Sales goals should be as equally important as good customer service. Reps could get excellent customer reviews and get dismissed if not making 90 percent of goal. Sales goals wouldn't be consistent. Too high one month and then lowered after a number of employees were terminated because of not making this goal. Get an idea of what and how much customer care & sales reps actually do and have to keep track of in this position prior to adding additional systems, tasks and responsibilities onto their already overloaded job duties.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Good pay but tense work environment and non-participatory management style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerical in Minneapolis, MN
    Former Employee - Clerical in Minneapolis, MN

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good pay and benefits and a general level of professionalism.

    Cons

    Top down and management by threat. It does not dawn on them to invite participation in decision making. Very unrewarding and it kills morale and motivation. I came from a more participative management company and had trouble adapting. I tried to promote a better work environment and the long time employers had no clue what I was talking about.

    Advice to ManagementAdvice

    Go back and look at the participative management/quality management theme and take another shot at it. Eliminate fear and threat from the workplace and welcome a new work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    A large, but growing company that takes care of its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Support Analyst in Minneapolis, MN
    Current Employee - Applications Support Analyst in Minneapolis, MN

    I have been working at CenturyLink full-time (more than 3 years)

    Pros

    Benefits are solid. Leadership allows for initiative.

    Cons

    Not much upward mobility. Lots of churn in the senior executive ranks because of acquisitions in the past few years means directions change quarterly and projects are revised to match.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 4 people found this helpful  

    This is not a Tech company anymore. The accountants rules the engineers already.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Engineer in Minneapolis, MN
    Former Employee - Lead Engineer in Minneapolis, MN

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Under previous management (Qwest):
    - Flexible time
    - Freedom to innovate
    - Good bonus program
    - Good work life balance

    Cons

    Under new management (CenturyLink):
    - manager become bean counter
    - top leadership can not make decision or company directioon
    - mass demotion
    - reduce benefits
    - no career path
    - freeze salary raise
    - Monroe centric
    - salary below market average

    Advice to ManagementAdvice

    Top Leadership should start looking after people who actually built something for the company instead of listening to people who sells empty ideas with no chance of realization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Major stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound in Saint Paul, MN
    Current Employee - Sales and Care Associate (Call Center) Inbound in Saint Paul, MN

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Good benefits. If you require structure, excellent company to work for. The company is trying to expand it's offerings into the 21st century.

    Cons

    You always feel like big brother is watching over your shoulder. Objectives/goals/metrics used to measure performance change every time there is a change in upper management. Lateral movement is available, vertical movement is virtually nonexistant. The benefits package gets worse with every contract negotiation.

    Advice to ManagementAdvice

    Stop trying to make everyone into a robot.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    OK Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Worker in Anoka, MN
    Current Employee - Current Worker in Anoka, MN

    I have been working at CenturyLink as a contractor (more than an year)

    Pros

    Great co-worker and friends. Good experience. Flexible schedule and they don't have someone over constantly nagging at you.

    Cons

    Under pay for workload. Got train on something different from actual work given. Self learn from wrong training. Too many software to learn-very challenging, considering I have to self learn from first wrong training. Limited parking space.

    Advice to ManagementAdvice

    None for now!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Large Corporation with a lot of broken systems in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager in Saint Paul, MN
    Current Employee - Commercial Account Manager in Saint Paul, MN

    I have been working at CenturyLink full-time (more than an year)

    Pros

    Great direct manager. Fun work environment. Appears the company tries to cultivate a positive culture.

    Cons

    Not enough training for all the systems. Have to learn by hard won experience resulting in bad rapport with customers. Right hand not working with left hand. Different sales teams stealing customers from each other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Brooklyn Center, MN
    Former Employee - Analyst in Brooklyn Center, MN

    I worked at CenturyLink full-time (more than 3 years)

    Pros

    Good people, ethical leaders, the benefits are generous. The leaders were open to change, and held others accountable, driving results.

    Cons

    Slow career progression, it would take a long time to get a promotion depending on the department that you were in.

    Recommends
    Neutral Outlook
    No opinion of CEO

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