CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated November 16, 2014
Updated November 16, 2014
894 Reviews
2.9
894 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
270 Ratings

Review Highlights

Pros
  • Good work life balance, reasonable managers at the local level, good people to work with (in 58 reviews)

  • Good pay and benefits, generally steady outlook for employment (in 26 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 35 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If you're looking for a guaranteed 40 hour work week...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID

    I have been working at CenturyLink full-time (less than an year)

    Pros

    Cheap benefits, you will be able to work a guaranteed 40 hour work week with the opportunity of up to nine hours per week in overtime. There is job security here if you're able to make your sales goals on a daily basis.

    Cons

    Sales staff is paid a base pay of $10.50/hour

    Advice to ManagementAdvice

    People need to be able to make a LIVING wage. Base pay needs to be at least $15/hour after the training period is completed. Sales staff shouldn't have to rely on their commissions and spiffs alone in order to be able to feed their families. Commission checks don't start until you're in your fourth month of employment. The first three months you're starving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    CenturyLink Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Columbia, MO
    Current Employee - Account Manager in Columbia, MO

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    Culture is the key to CenturyLink's Success Glen Post CEO and the Executive leadership have a defined culture and Leadership manages to it. I can see from quarterly updates and communications that CenturyLink understands the business is changing and we must change with it.

    Cons

    The acquisition of Qwest is cumbersome and sometimes hard to deal with. Commissions can be hard to understand at first.

    Advice to ManagementAdvice

    Keep driving the culture. Make the comp plan less complicated, one thing that I find very motivating is knowing how much a contract is worth to me as soon as it is signed. The strategic products should have higher comp value therefore driving to sell more strategic products.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    small company feel, big company problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    very grounded in local community, small company feel, execute to an established plan, management is very supportive of tenured employees

    Cons

    Centurylink may have grown a bit too quickly so mgmt relies on tenured but inexperienced employees to inefficiently execute the company plans.

    Advice to ManagementAdvice

    Remember you bought the employees when you bought the revenue stream and if you don't trust those employees to continue to execute, you risk the associated revenue decline.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    "Ok... if you like call center /customer service work"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Tarboro, NC
    Former Employee - Retention Specialist in Tarboro, NC

    I worked at CenturyLink full-time (more than an year)

    Pros

    Avg salary 33,000-35,000 or more depending on ability to sale (including bonus & sales compensation)
    Additional incentives
    Lunch vendor on site
    Free coffee
    Workout room on site
    No weekends/Closed on major holidays
    Supervisors are ok for the most part

    Cons

    Mandatory Overtime
    Stressful when calls are in queue
    Repetitiveness
    Pressure to Sale
    Scheduling PTO/Lack of flexibility

    Advice to ManagementAdvice

    End operating hours at 7pm to enable a better work/life balance

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Fabulous place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Columbus, OH
    Current Employee - Project Coordinator in Columbus, OH

    I have been working at CenturyLink as a contractor (less than an year)

    Pros

    Compensation is right on target.

    Cons

    Too many contractors and not enough full-time employees.

    Advice to ManagementAdvice

    Give long-term contractors some benefits such at PTO.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Try using the technology you are selling to others.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 8 years)

    Pros

    CenturyLink wants to be the next big thing and is trying in certain areas but falling short in others.

    Cons

    They want to Sell to High Tech Company's but they don't act like a High Tech Company.

    Advice to ManagementAdvice

    Try using the technology you are selling to others.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Like Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in Monroe, LA
    Current Employee - Software Developer II in Monroe, LA

    I have been working at CenturyLink full-time (more than an year)

    Pros

    There's a good management track, amazing benefits and company/employee involvement, and a great working environment.

    Cons

    Still a pretty conservative work place, though I think that's mostly due to it's location in the Bible Belt.

    Advice to ManagementAdvice

    Mentoring women to get to know the business and be able to break into top-tier management is a must.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company, Great Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Offline Support Representative in Monroe, LA
    Current Employee - Offline Support Representative in Monroe, LA

    I have been working at CenturyLink full-time (more than an year)

    Pros

    Great working environment with fun people. good benefits, very laid back atmosphere, management willing to work with your schedule. Promotions and ability to move up in the company are always availale

    Cons

    Of course there is a learning curve and constant change in the company, which is the case with any growing business.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Career Possibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time

    Pros

    CenturyLink has many job opportunities and career paths. If you are self determined, you can have great variety in your career.

    Cons

    Parts of the company and the senior leadership are stuck in an old school mentality regarding work and life balance. They are a high tech company bringing virtual work environments to our customers, but not our employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Cuts Too Many Corners Just To Make a Dime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    To be honest this is hard. Luckily a few good people strive to work with one another the best they can

    Cons

    After the merger with Century Tel they've turned system admins into a sweat shop. Fewer people, same or more work. Cuts everywhere whenever times look bad just to make it look good to the investors. Bottom line is quality goes down because something has to stop being done. We used to do a lot of proactive work and daily work that improved lots of areas. Now it's a matter of trying to stay afloat period and not get burned out. People have already been diagnosed with severe depression. I'm sure if examined you will find half the people are borderline

    Advice to ManagementAdvice

    You can't expect people to feel the company cares about them when you fail to portray that by the way you treat them like you do. Laying off at the first sign of trouble but then hiring a month later when you need people says you trade them faster than stock and mean less. A person with excellent skills and knowledge should be kept even in rough times because they will be the one to jump right in. But not if you treat them like trash.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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