CenturyLink Reviews

Updated July 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
403 Ratings

Pros
  • The work-life balance is very easy to manage (in 80 reviews)

  • Good pay and benefits are great (in 36 reviews)

Cons
  • Upper management seems to believe authoritarianism is equivalent to leadership (in 42 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 26 reviews)

More Pros and Cons

1,194 Employee Reviews

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  1. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Excellent benefits and pay when working as a bargained for employee.

    Cons

    Lack of management concern for employees. Little opportunity for advancement unless you are favored.


  2. Enterprise Relationship Manager (Account Manager)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Account Manager in Denver, CO
    Former Employee - Senior Enterprise Account Manager in Denver, CO

    I worked at CenturyLink full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good front line sales management, great sales engineering resources, broad spectrum of products and services to sell. Good health benefits and very stable environment.

    Cons

    Layer and layers of process in terms of getting anything done. Simple tasks must be handled through multiple systems on top of SalesForce and multiple people. Not nimble at all...thorough but slow. Still trying to figure out how to market and sell Cloud and Data Center services 3 years after the Savvis acquisition. The comp plan is complicated with both incentives and penalties. Less than 40% of sales professionals hit their yearly number. You have to fight against mutliple sales teams and groups for account ownership as poaching seems to be encouraged.

    Advice to Management

    Simplify the comp plan. Streamline processes. Make account ownership absolute.


  3. Account Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Consultant
    Current Employee - Account Consultant

    I have been working at CenturyLink full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a growing company with lots of room for advancement. Great culture and a flexible work environment. A great place to keep up with the changing technology of Data, Voice, Cloud, Hosting and Colocation.

    Cons

    With the company growing as fast as it has over the past 5 years there have been some system impacts that have made some of the day to day tasks a bit more difficult than they should be. They are making great strides to improve but have a long way to go.

    Advice to Management

    Keep up the good work on growth, however, please make sure that the systems are in place to handle it. Update the HR policies to allow more aggressive salaries for internal candidates.


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  5. Great benefits, fair pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (More than 5 years)

    Pros

    The company offers awesome benefits, the pay was above average. Had some awesome co-workers. Really enjoyed working there.

    Cons

    Outsource their jobs overseas.


  6. Sales Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    No opinion of CEO
    No opinion of CEO

    Pros

    The people are great to work with!

    Cons

    Not Challenging enough, end up doing the same thing every day


  7. Data Annalist

    Former Employee - Technical Support Analyst in Oviedo, FL
    Former Employee - Technical Support Analyst in Oviedo, FL

    I worked at CenturyLink (More than 5 years)

    Pros

    Training, paid, advancement, and as a company there were good people working there.

    Cons

    Communication and understanding of peoples concerns


  8. Its ok can get hot in the summer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in Simpsonville, SC
    Former Employee - Operator in Simpsonville, SC

    I worked at CenturyLink

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Nice upper management nice people

    Cons

    The heat! Lol I seen certain things I didn't like but it wasn't my business

    Advice to Management

    Keep being nice and professional one thing I wouldn't change


  9. Director Marketing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of great people. Senior management realistic about the need to shift to new revenue sources and willing to invest (like CTL Technology Solutions). Also among the best (not perfect) at integrating acquisitions in the telecom industry, at least for similar-type businesses. Emphasis on community involvement.

    Cons

    As usual with telcos, legacy infrastructure and processes consume way too many resources. Tough to advance into director/VP level from the ranks - VPs seem immune from poor performance or team turnover issues.

    Advice to Management

    Learn from the exodus of mid-level talent that your VPs must perform or move on. Continue supporting CTS, and integrate their mindset to the broader organization.


  10. Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Repair Tech/Assignment Specialist in Hood River, OR
    Former Employee - Repair Tech/Assignment Specialist in Hood River, OR

    I worked at CenturyLink (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fair people, lots of opportunity for advancement, fair pay, great benefits

    Cons

    letting our jobs go out of the country and closing our call center was the wrong thing to do no matter how much money it saved

    Advice to Management

    keep our jobs here at home in the usa


  11. Cloud Architect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Architect in Town and Country, MO
    Current Employee - Cloud Architect in Town and Country, MO

    I have been working at CenturyLink full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of freedom, great technology, good pay & benefits.

    Cons

    Management lacks direction, and makes immature decisions. Lots of group-decision making, and direction changes. Accountability is also lacking. Lack of remote working opportunities.

    Advice to Management

    Better established roles & decisions, hold people accountable.



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