CenturyLink Reviews

Updated August 26, 2014
Updated August 26, 2014
664 Reviews

2.9
664 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
234 Ratings

Review Highlights

Pros
  • Good work life balance, reasonable managers at the local level, good people to work with (in 50 reviews)

  • Decent pay and benefits package for former Qwest employees (in 20 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 32 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    senior software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Leadership promotes strong values, vacation time is good, pay is average, benefits are average.

    Cons

    Opportunities for anyone outside of Monroe, LA is very limited. Training opportunities are insufficient to allow me to keep up my skill set.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Career cut short

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Good pay and decent benefits.

    Cons

    More paper pushing every year...less opportunities to coach meaningfully and develop relationships with team.

  3.  

    Family Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II  in  Monroe, LA
    Current Employee - Software Developer II in Monroe, LA

    I have been working at CenturyLink full-time for less than a year

    Pros

    The men and women behind the reigns at CenturyLink really seem to have the well-being of the employees, community, and longevity of the business at heart.

    Cons

    If you're used to a faster paced development cycle, you might be a little frustrated. Some projects have a very long lifecycle, so switching gears from a faster environment may be a little frustrating at times.

    Advice to ManagementAdvice

    Keep up the good work. This is a special company with a lot of special people. Don't ever lose sight of that.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Major stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound  in  Saint Paul, MN
    Current Employee - Sales and Care Associate (Call Center) Inbound in Saint Paul, MN

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Good benefits. If you require structure, excellent company to work for. The company is trying to expand it's offerings into the 21st century.

    Cons

    You always feel like big brother is watching over your shoulder. Objectives/goals/metrics used to measure performance change every time there is a change in upper management. Lateral movement is available, vertical movement is virtually nonexistant. The benefits package gets worse with every contract negotiation.

    Advice to ManagementAdvice

    Stop trying to make everyone into a robot.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Lost in the shuffle

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Ok pay and nice co workers

    Cons

    loss of direction, over work under paid, lack of pay, lack of benefits

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Large Corporation with a lot of broken systems in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager  in  Saint Paul, MN
    Current Employee - Commercial Account Manager in Saint Paul, MN

    I have been working at CenturyLink full-time for more than a year

    Pros

    Great direct manager. Fun work environment. Appears the company tries to cultivate a positive culture.

    Cons

    Not enough training for all the systems. Have to learn by hard won experience resulting in bad rapport with customers. Right hand not working with left hand. Different sales teams stealing customers from each other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    supervisor

    Former Employee - Supervisor Sales  in  Salt Lake City, UT
    Former Employee - Supervisor Sales in Salt Lake City, UT

    I worked at CenturyLink full-time for more than 5 years

    Pros

    learned a lot of skills to help in my career as a supervisor

    Cons

    lots of changes in the last year closed centers

  9.  

    All was very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Saint Louis, MO
    Current Employee - Senior Business Analyst in Saint Louis, MO

    I have been working at CenturyLink full-time for more than 3 years

    Pros

    Excellent environment to be in

    Cons

    Sometimes the hours are longer

    Advice to ManagementAdvice

    pay more so people have more incentives

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    CSR I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound  in  Ocala, FL
    Current Employee - Sales and Care Associate (Call Center) Inbound in Ocala, FL

    I have been working at CenturyLink full-time for less than a year

    Pros

    Work at home takes about 10 minutes to log in vs. a drive to work and the gas spent getting there and back, paid time off acrued with every paycheck, full benefits after training, great support from management and coworkers, never work Sundays, good pay with commission and spiffs

    Cons

    training is tough, long and can be intimidating, schedules can change randomnly

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Strong portfolio of products & services, but needs to work on integration of people and corporate assets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Broad portfolio of products and services to sell. Descent benefits and vacation packages.

    Cons

    Financially (Wall Street) focused rather than employee focused. Need to integrate acquisitions (Savvis, Qwest, Tier3, etc). Need a consistent corporate message. Need a uniform compensation plan for employees - some paid on acquisition of customers vs retaining those customers - which creates a disconnect towards goals. Benefits shrank and co-pays increased. There is a lack of upward mobility and internal transfers/promotions are limited.

    Advice to ManagementAdvice

    The company needs an internal path to promotions. Consistent communication/messaging from leadership is lacking. Different compensation plans for CTS vs CL employees make cross-selling tough.

    Recommends
    Neutral Outlook
    No opinion of CEO

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