CenturyLink

www.centurylink.com

CenturyLink Reviews

Updated January 29, 2015
Updated January 29, 2015
968 Reviews
2.9
968 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
306 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Really good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Tech in Winter Park, FL
    Former Employee - NOC Tech in Winter Park, FL

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Decent pay scale, management culture is fairminded and results oriented.
    I worked with Sprint and Embarq before the merger and although CenturyLink was a step down - in terms of less schedule flexibility, less generous shift differentials, 401k less generous, vavcations, holidays, raises, etc etc, still it was pretty darn good.

    Cons

    I was an operator, clerk and service rep. These jobs take a lot of listening skills, patience, and problem solving. There was usually sales pressure in the background which quite honestly I can do without to say the least! I bet every dime they make from forcing stuff on.people they don't want, they have to give back a buck or more.IMHO!
    I also worked voice NOC and data NOC. These were wonderful jobs requiring alertness and study to keep up with tech developments. Under Sprint we got paid vendor training and travel but under Embarq and CenturyLink the bean counters cut that and probably gave it to the CEO as a bonus, or simply lost it on the nextel fiasco!

    Advice to ManagementAdvice

    Stop with the frocking mergers and reorgs already, build the network, and serve the public!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    CenturyLink is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Video Repair Tech in Monroe, LA
    Current Employee - Video Repair Tech in Monroe, LA

    I have been working at CenturyLink

    Pros

    CenturyLink values employees and their families. Coworkers become family.

    Cons

    nothing worth mentioning on a con

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Has been a decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Info Systems Engineer in Denver, CO
    Current Employee - Lead Info Systems Engineer in Denver, CO

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    The people I work with are wonderful and do make this a great place to work. The compensation I make is above what I would be making elsewhere, so that is a bonus. Benefits are ok. The Wellness Program is a nice perk.

    Cons

    The management in my department seems disjointed. There's no room for advancement in my particular job without moving to corporate headquarters in Louisiana. The strategy of the company seems to be confused thanks to all the mergers and acquisitions, so it is difficult to know in exactly which direction the company is headed.

    Advice to ManagementAdvice

    Form a cohesive strategy as to where the company is going. Try to get other areas outside of Monroe involved in the corporate activities. Do a better job in creating that "One Company" feel you are going for.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Employment at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IR Technician in Phoenix, AZ
    Current Employee - IR Technician in Phoenix, AZ

    I have been working at CenturyLink full-time (less than a year)

    Pros

    Great benefits, if you have a family, elsewise whooptee doo

    Cons

    Will work you to deaf and very stringent guidelines to adhere to

    Advice to ManagementAdvice

    Stuck in their world

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Good pay, great benefits and 401k.

    Cons

    None as of now. I just began my employment here.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Conservative company, stable employment, decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Trainer in New York, NY
    Current Employee - Senior Trainer in New York, NY

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Once you ascend beyond entry level, the company has lots of opportunities.

    Cons

    Entry level jobs are tough. Some pay well, some do not, with all of them you earn every penny.

    Recommends
    Positive Outlook
  8.  

    Great People, lower compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Overland Park, KS
    Current Employee - Senior Project Manager in Overland Park, KS

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    Centurylink is a growing company. The company is looking to be a strong player in cloud computing. This fosters chances for carrier enhancement. Long term employees are very passionate about working at the company.

    Cons

    The compensation is lower. The company has head quarters in Monroe, LA and so all the salaries are benchmarked against the Monroe, LA salaries leading to lower salaries in many other cities.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    constantly dealt with HR and petty co-workers, management did nothing about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Raleigh, NC
    Former Employee - Retail Sales Representative in Raleigh, NC

    I worked at CenturyLink

    Pros

    pay was good, quotas were easy to meet.

    Cons

    management didn't have a strong presence in my store. co-workers constantly made complaints with HR making ridiculous claims which wasted a lot of time at work.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    I was hoping to retire there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Coordinator in Apopka, FL
    Former Employee - Service Delivery Coordinator in Apopka, FL

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good people, excellent benefits.

    Cons

    System limitations, uncertain future due to company's change of direction from communications to data provider. This has led to significant investment...and unfortunately that cost has been primarily defrayed by terminating good people like myself.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Very good place to work, lots of future potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Minneapolis, MN
    Current Employee - Program Manager in Minneapolis, MN

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Very large, stable, well established company. Third-largest U.S. telecommunications company (after Verizon and AT&T). Successfully managing the decline in some lines in business by gaining traction in new lines of business. Good benefits; health, vision, dental, 401k, tuition reimbursement, etc... Generally, very good training for most positions.

    Cons

    Lags behind industry averages in compensation for some positions.

    Advice to ManagementAdvice

    The future for CenturyLink is potentially very bright. It has footholds in some services and market segments where it could become a major, highly respected vendor. That success will require a solid determination by senior management to seize those opportunities, followed by bold investments in technology, training and personnel.

    Recommends
    Positive Outlook
    Approves of CEO

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