CenturyLink

www.centurylink.com
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CenturyLink Reviews

Updated March 3, 2015
Updated March 3, 2015
1,004 Reviews
2.9
1,004 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
324 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a challenging yet rewarding sales position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Denver, CO
    Former Employee - SAM in Denver, CO

    I worked at CenturyLink full-time (more than 3 years)

    Pros

    Great commission plan
    Great benefits
    good knowledgeable people

    Cons

    Long hours
    support resources were thin

    Advice to ManagementAdvice

    add headcount to keep the customers happy

    Recommends
    Neutral Outlook
  2.  

    Great workplace. Fantastic coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Phoenix, AZ
    Current Employee - Consultant in Phoenix, AZ

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Best work environment for growth. The best benefits in the industry.

    Cons

    Long work hours. Challenges with training of new employees and continuous coaching.

    Advice to ManagementAdvice

    Employee training and development is the key to long term success.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Company vs. Management, makes for Very Disillusioned Empoyees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention(Loosley Stated As We R to Push Sales Vs Retaing)
    Current Employee - Retention(Loosley Stated As We R to Push Sales Vs Retaing)

    I have been working at CenturyLink

    Pros

    The best part,honestly isnt money.Its the coworkers you bond with. They are a great group of people.

    Cons

    Micro~managing, The inconsistency of how the core values are upheld,or ignored,the seemingly uncaring of customer,and employees,and the way they handle your time off ability.

    Advice to ManagementAdvice

    Rethink the attendance policy,your losing alot of great people. Consider Selling isnt always saving..Think about implimenting part time positions, or allow some to be able to go from center work to home based, try listening without inerjecting sell sell sell,and its this or that,and consider suggestions,

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Excellent benefits good work/life balance

    Cons

    Promotion is hard to achieve, job security is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not too bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Consultant in Phoenix, AZ
    Current Employee - Credit Consultant in Phoenix, AZ

    I have been working at CenturyLink full-time (less than a year)

    Pros

    Great benefits. As soon as you start you get health, dental and vision that's pretty good. 401k, a lot of bonuses as a new hire, we received a $1,000 sign on bonus which was taxed behind the belief and given in increments within a 6 month period. But it was nice to have that extra money in your check. Christmas bonuses, and bonuses for meeting your cash collections goals. Cash bonuses for employee referrals, YouCan referrals. Lots of voluntary overtime. Some personal time as soon as you start. A week vacation time, and week personal time after 6 months. The management is extremely helpful and nice. No drama with employees, which is great. Tuition reimbursement as soon as you start.

    Cons

    Mandatory overtime almost every day you work. Sometimes 8:30am-7pm schedule or 7:30am-6pm. Even people who've been there for years still have that schedule. They are very strict with a lot of things. There are so many metrics to meet and if you don't meet it one month you're getting written up. If you have to call out sick and have personal time you have to call super early before your shift and they only allow 2 people in the entire dept to get the demand time. So basically you have to go to work sick or you stay home w/o pay and have an occurrence, which you're only allowed but so many. There's a very high turnover rate. Out of my training class of about 20, only about 7 are left. No time for a personal life especially if you commute to work due to the hours you will work. No flexibility for schooling.

    Advice to ManagementAdvice

    Better system for routing calls which will reduce the hold time, call volume, customers being upset due to unnecessary calls going to the wrong department

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good company to start you career with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    No micro management. 40 hours work week. Great vacation packages. Excellent holidays. Decent salary and bonus packages. Improving corporate structure.

    Cons

    People have 40-45, even 50 years of experience, and still working.

    Advice to ManagementAdvice

    If you want new outlook and progress, get younger people!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Sale, sale and more sale

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Tarboro, NC
    Current Employee - Anonymous Employee in Tarboro, NC

    I have been working at CenturyLink

    Pros

    Incentives and pay are good.

    Cons

    They want those sales. They do not care about the customer service aspect of it. If they don't want to buy then get them off the phones. That pretty much wraps it up in a nutshell.

    Recommends
  9.  

    great company to get hired at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    I have been working at CenturyLink (more than 3 years)

    Pros

    Large company with large number of technologies to learn and develop your skills.

    Cons

    No diversity in Promotions. All leadership look the same.

    Advice to ManagementAdvice

    Create even playing field for promotions and push everyone on the team to grow and have equal opportunity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Company in flux

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing Director in Chicago, IL
    Current Employee - Product Marketing Director in Chicago, IL

    I have been working at CenturyLink

    Pros

    Trying to modernize and adopt cloud
    Flexible work environment
    Accepting of creativity

    Cons

    Not sure of the path to get where it is going
    Change in strategy and direction

    Advice to ManagementAdvice

    Trust your employees experience and suggestions

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    PRISM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician
    Current Employee - Service Technician

    I have been working at CenturyLink

    Pros

    Starting pay is decent (right around $18hr if you have the slightest clue what pair Red/Green is in the White/Blue binder). You will get an increase every 6 months no matter if you suck at your job or not. Your days off are set in 6 week "tours". You will be able to juggle family life and work life fairly well. The maximum amount of overtime you are required to work per day is 2 hours. You can stay and make more money if you wish though. You get a company van (used..they kinda smell like cigarettes and old coffee) Eventually you will get a new one though. You will also be provided tools for the job...but I buy mine...Greenlee? Please! Give me my Klein please and thanks! Benefits are ok. You will usually get a nice Christmas bonus. You can join a union if you wish...You usually get to work in the same area for a very long time which is nice because you can slowly clean up your plant and make your job easier one day at a time. Sometimes you hit the lottery like I did and get an AMAZING manager and crew to work with.

    Cons

    Once you hit top pay, that IS IT brother! You WILL however get increases for living expense, usually not much though. Management is not really a step up because it usually means a cut in pay (crazy right?!) and you will also transition from Union to Corporate... which isn't good for job security. So once you hit top pay, you hit a wall in the financial ladder...not that you will be struggling at top pay though...you'll be making more than nurses do. There is no longer a Pension Plan for new techs. You wanna retire? Set up a 401k. Upper management (not talking about the APS's) will not know who you are, what you do or what your name is... but they will definitely come out to your job site and point out to you with their soft, manicured hands what they feel you are doing wrong. Which is highly annoying when you are a tech with very very low repeat rates and very very high customer satisfaction rates.... HIGHLY ANNOYING INDEED! You will get hassled over the small stuff. "where are your cones? (as you are parked in a driveway) "did you put a sticker on the NID?" "Did you do your level 1 rehab at every house you went to today?" "Your sweater says Starter, not Centurylink...take it off"... and so on and so on. If you can let it all run in one ear and out the other without getting mad and just doing what they say, it will all be fine.

    Advice to ManagementAdvice

    Don't put someone in charge of a group of people doing work in the field unless that manager has also worked in the field. UPS follows this procedure. Every company in the world should adapt it. How is someone going to be able to understand tech talk and issues techs are having in the field if the manager hasn't the slightest clue what the techs are even talking about. Seriously...they should at least understand what a bridge tap is so when you tell them what you found on the chronic DSL trouble you don't have to explain what a bridge tap is and why it is bad. Informed management has better numbers from their techs, higher moral within the work group and more involvement with the company. If a tech feels he/she is appreciated they will do better work. Period! Also there is more organization with the work load because the manager knows how long DSL troubles/orders take in buried plant VS aerial plant and will shift work accordingly.

    Recommends
    Neutral Outlook
    No opinion of CEO

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