CenturyLink Reviews

Updated August 29, 2015
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2.9
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Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
423 Ratings

Pros
  • The work-life balance is very easy to manage (in 80 reviews)

  • Good pay and benefits are great (in 36 reviews)

Cons
  • Upper management seems to believe authoritarianism is equivalent to leadership (in 42 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 26 reviews)

More Pros and Cons

1,262 Employee Reviews

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  1. Tech Support/Help Desk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Orlando, FL
    Former Employee - Tech Support in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly staff and management. They were always there to help out.

    Cons

    The training for tech support was very difficult for people with a minimal tech background.


  2. Global Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    Good support structure for customer and internal sales.

    Cons

    Reorganization was carried out without any input from employees and implemented changes that forced individuals to be in specific roles while enforcing pay cuts in the revenue generating hunter position,.

    Advice to Management

    Consult or conduct surveys prior to a large scale reorganization to develop the best approach that will keep your front line sales feel valued.


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work around

    Cons

    Don't really like selling for a company that doesn't hold up to what they sell


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  5. Enterprise Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Enterprise Relationship Manager in Monroe, LA
    Current Employee - Senior Enterprise Relationship Manager in Monroe, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink (More than a year)

    Pros

    Flexible schedule, great products, solid company

    Cons

    Sales processes too bulky, inefficient on delivering proposed solutions in a timely manner to sales

    Advice to Management

    Trim the process fat in order to reduce response times for your field sales team. Competition does it well on the front end


  6. Manager Retail Sales 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager Retail Sales
    Current Employee - Manager Retail Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Great company, benefits, pay, products.

    Cons

    Employees stay longer on their positions, less opportunity to grow.


  7. Evolving from a traditional telecom company to cloud-based services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    The company is investing in cloud and SAAS services to attain higher returns in the future. It is going through growing pains as it integrates recent acquisitions and the drag from slower growth in its traditional telecom services such as telephone, broadband and TV service.

    Cons

    The company needs to do a better job of communicating to businesses that they are a cloud services company. Many still think of the company as a telephone company.

    Advice to Management

    Counter Comcast ads by pushing that the total overall cost of its triple bundle is cheaper.


  8. Good product portfolio, but management needs to focus!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Santa Clara, CA
    Former Employee - Global Account Manager in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The data networking, cloud and managed IT service portfolio is on target with mid market business demand. Local management is knowledgable and provides fair leadership for the most part. Compensation for Sales is fair for the industry.

    Cons

    Internal systems and processes are a complete nightmare and take time away from productivity. Executive leadership is disconnected from West Coast company dynamics and requirements. Strategy changes constantly, making it near impossible to meet target objectives for customer facing employees.

    Advice to Management

    Move your management team out of Louisiana and listen to your customers!


  9. Decent job for students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    As a student, the job works really well. They pre-pay (not a reimbursement) a significant amount yearly towards individual tuition, books and fees. There is practically no micromanagement and time between calls can be spent how you please.

    Cons

    Full-time work, 40 hours, is mandatory. Occasional Saturday work (looking at changing to voluntary, which would then make this a "Pro"). Moving up/between departments is restricted for the first year.

    Advice to Management

    Allow less than 40 hour work weeks. Maintain the relaxed atmosphere.


  10. Great place to work, wonderful people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pricing Analyst in Denver, CO
    Former Employee - Pricing Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    The people, the work and the facilities are wonderful.

    Cons

    The training admitedly is lacking but the on-the job training is helpful.


  11. Enterprise Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of Great products to sell

    Cons

    Price is way to high when competitors can come in at half our cost when they are reselling our circuits



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