CenturyLink Reviews

Updated April 17, 2015
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2.9
1,064 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
349 Ratings

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)

Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Develop II in Monroe, LA
    Former Employee - Software Develop II in Monroe, LA

    I worked at CenturyLink full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, family-oriented environment. Decent pay for the area, with performance-based bonuses / raises

    Cons

    Hard to move up - with so many people competing in our department, rarely did anyone get a promotion. Bonuses were minuscule.

  2. service delivery coordinator, provided network and telecommunication services via, call center, email, telephone calls

    Former Employee - Service Delivery Coordinator in Seattle, WA
    Former Employee - Service Delivery Coordinator in Seattle, WA

    I worked at CenturyLink

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great benefits and salary as well as great location

    Cons

    too much micromanagement and not enough internal communications with management and subordinates to find a workable solution to that benefits customers.

    Advice to Management

    Allow your subordinates freedom to work without micro managing. Most employees know what is needed to meet customer demands and provide excellent service as they know that is what is needed to generate revenue and customer loyalty.

  3. Helpful (1)

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of benefits for full and part time employees

    Cons

    People enjoy working for the company so not many positions open up

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hit Quota or Else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acquisition Sales in Phoenix, AZ
    Former Employee - Acquisition Sales in Phoenix, AZ

    I worked at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive team, great products, great brand name recognition

    Cons

    Stressful, a bit of a revolving door, commissions not paid timely for bigger deals

    Advice to Management

    Micro-Management works for some but the stress leads to high turnover

  6. Global account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CenturyLink full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Product set, cloud, assets owned

    Cons

    Pay, bureaucracy, no local career opptys

    Advice to Management

    Understand who we are and why large businesses buy from us: we should be and act smaller and more nimble than our cloud and telco brethren.

  7. service delivery

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Company had good benefits package, including pension, medical/dental/vision. Varied hours which allowed flexibility in work schedule. Good pay

    Cons

    Doing some down sizing and wage reductions

  8. Helpful (3)

    Chaos - during one of their mergers

    Current Employee - Senior Account Executive in Denver, CO
    Current Employee - Senior Account Executive in Denver, CO

    I have been working at CenturyLink

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay was decent and the vacation time off was good

    Cons

    Too many too list

    3 Sale Managers in 1 year, 3 SE's in one year, moved to 4 different locations, really?

    How can a company ask you to hit quota in such an unstable environment?

    Advice to Management

    It seems like the C levels are doing the right thing now and it actually looks like it could be decent place to work now.

  9. Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at CenturyLink full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and good hours

    Cons

    Some management team selected due to connections with other employe , Some hired because of connections.

  10. Helpful (3)

    Lost touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Unionized work place At Least They Look Out For you

    Cons

    Management has lost touch with its employes and customers. Upermanagement only care about the money and not the service

    Advice to Management

    Get back to reality and fix this company before it copalses

  11. Centurylink could've should've wouldve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ

    I have been working at CenturyLink full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Could've been a better sales experience
    Should've learned more from the companies computer sales systems but why is your internet so slow!? You're the Internet company come on man!
    Would've enjoyed selling but left them behind got to move on. Great company if you like big corporations to play office at.

    Cons

    Employee sales ordering software sucks from the Stone Age like there HSI wait seemed more like dial up. Good people leave a lot of good people stay to play office. They need to update call options on telephone menu so customers get to right spot. Be quite and invisible don't be a target, receive but don't take.

    Advice to Management

    Managers, I thought they were coaches, coaches I thought they were recruiters, recruiters I thought they were HR, HR is the union.

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