CenturyLink Reviews

Updated April 25, 2015
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2.9
1,071 Reviews
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Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
349 Ratings

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)

Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. BA

    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at CenturyLink as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work at. I recommend it

    Cons

    I have none to say about. over al doo experience

    Advice to Management

    No advise from my side they are fantastic.

  2. never sure what to expect each day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Specialist in Omaha, NE
    Current Employee - Customer Support Specialist in Omaha, NE

    I have been working at CenturyLink full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very lively and robust with new products

    Cons

    The processes are very outdated and a very big lack of accountability between departments and customer service is horrible

    Advice to Management

    Really needs some soul searching. There is a reason Verizon and at&t have stock prices we dream of. There needs to be some major reorganization of departments and re alignment of functions

  3. Helpful (1)

    Merger made it tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink (More than 10 years)

    Recommends
    Recommends

    Pros

    Have always had good people to work with, good benefits

    Cons

    Was a struggle to understand decisions made by upper management post Qwest/CenturyLink merger, everything seemed rather random.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Develop II in Monroe, LA
    Former Employee - Software Develop II in Monroe, LA

    I worked at CenturyLink full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, family-oriented environment. Decent pay for the area, with performance-based bonuses / raises

    Cons

    Hard to move up - with so many people competing in our department, rarely did anyone get a promotion. Bonuses were minuscule.

  6. Software Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Good Employer. Timely with pays and definitely looks out for employees

    Cons

    i dont see any at this point.

  7. Limited Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internet Help Desk in Carlisle, PA
    Current Employee - Internet Help Desk in Carlisle, PA

    I have been working at CenturyLink full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the positives of this job are that the management does show a lot of concern for their employees. My managers have made sure that I am trained in both techncal and customer service skills. Also there are events like pizza parties, etc to keep morale high.

    Cons

    The biggest negative I see is that it is difficult to advance. Also the customer base of CenturyLink is older and more rural. This can make for difficulties in troubleshooting. Finally, an undue emphasis is placed on handle time, and little consideration seems to made to the issues associated with the customer base.

    Advice to Management

    Create more tools to assist our customers without them having to call in. Offer "Basic Computing" classes in our more rural areas and at places like The Villages.

  8. service delivery coordinator, provided network and telecommunication services via, call center, email, telephone calls

    Former Employee - Service Delivery Coordinator in Seattle, WA
    Former Employee - Service Delivery Coordinator in Seattle, WA

    I worked at CenturyLink

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great benefits and salary as well as great location

    Cons

    too much micromanagement and not enough internal communications with management and subordinates to find a workable solution to that benefits customers.

    Advice to Management

    Allow your subordinates freedom to work without micro managing. Most employees know what is needed to meet customer demands and provide excellent service as they know that is what is needed to generate revenue and customer loyalty.

  9. Helpful (1)

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of benefits for full and part time employees

    Cons

    People enjoy working for the company so not many positions open up

  10. Hit Quota or Else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acquisition Sales in Phoenix, AZ
    Former Employee - Acquisition Sales in Phoenix, AZ

    I worked at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive team, great products, great brand name recognition

    Cons

    Stressful, a bit of a revolving door, commissions not paid timely for bigger deals

    Advice to Management

    Micro-Management works for some but the stress leads to high turnover

  11. Global account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CenturyLink full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Product set, cloud, assets owned

    Cons

    Pay, bureaucracy, no local career opptys

    Advice to Management

    Understand who we are and why large businesses buy from us: we should be and act smaller and more nimble than our cloud and telco brethren.

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