CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated December 17, 2014
Updated December 17, 2014
921 Reviews
2.9
921 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
280 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    GREAT PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CenturyLink

    Pros

    good pay good co workers lots of incentives can make a lot of money if you focus

    Cons

    long hours sometimes. sales objectives can be sorta high.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My career progressed here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Boise, ID
    Current Employee - Call Center Supervisor in Boise, ID

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Big company; Lots of opportunities especially if you're mobile; Good benefits; Union environment

    Cons

    Can feel like a number; Job postings are vague and it's difficult to find more information; Starting pay can vary greatly for the same position and responsibilities; CBA means the same wage even if you're doing better than everyone else

    Advice to ManagementAdvice

    Your demands on your supervisors leaves your front line employees unsupported. New people cannot do quality work with your complex systems for over 6 months. Your process for finding and developing the next leaders inside the company is becoming more structured and that should be promoted more within the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Dead end job, unfortunately not common practice to hire wihin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Load Specialist in Phoenix, AZ
    Former Employee - Load Specialist in Phoenix, AZ

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Great benefits, good pay for those with little education

    Cons

    Centurylink paid for my degree in Finance and couldn't get in interview to save my life. I have a high GPA, still have great relationships within the company. Too bad I had to move on to greener pastures.

    Advice to ManagementAdvice

    Sincerely listen to the front line employee, they care and will make CenturyLink prosper

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    in transition, but roadmap is solid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership in Atlanta, GA
    Current Employee - Leadership in Atlanta, GA

    I have been working at CenturyLink full-time (more than 8 years)

    Pros

    great roadmap to future technology company

    Cons

    legacy telco culture and people are reminiscent of the late 90's.

    Advice to ManagementAdvice

    if you want to transform the company you must appoint non-telco leadership across the board

    Doesn't Recommend
    Neutral Outlook
  6.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    I have several different positions, and enjoyed learning.

    Cons

    Too politically correct in my opinion

    Advice to ManagementAdvice

    No Comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Lots of learning opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    Excellent benefits and lots of learning opportunities,

    Cons

    Being on call and having employees that report to you on all shifts in a 24/7 environment

    Advice to ManagementAdvice

    Teach managers to lead and grow their Supervisors.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Fiercely loyal to this company; gained invaluable experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor in La Crosse, WI
    Current Employee - Customer Service Supervisor in La Crosse, WI

    I have been working at CenturyLink full-time (more than 8 years)

    Pros

    Fantastic benefits, solid culture, stable employer

    Cons

    Underdeveloped marketing/communication strategies; issues with transition through acquisitions; lacks forward progression; tends to follow their competition rather than forge the path; struggles with lower-level employee retention.

    Advice to ManagementAdvice

    Market value through long-term bundling strategy that allows for consistent pricing, upgrades and changes; not discounted nor contracted; while offering new customer and loyalty one-time bill credits to create and maintain a company image of connection and goodwill with their customers; take the lead from cell phone company pricing - plans are not discounted and can be changed or upgraded anytime, regardless of current product mix. Create a perception of value through "included" features and services and "waived" charges. Commit to not raising prices or changing offers without providing solid impact to demonstrate value for our customers. Simplify marketing strategy to create a loyal customer base.

    Communicate fully and completely through consistent and reliably easy to reference means. Reinforce positive company culture from a top down perspective. Meet and interact with the lower level customer facing employees and show them how it's done. Engage with energy and enthusiasm and connect our employees with each other in competitive spirit and company pride.

    Quality employees walk away far too often because the job they were originally hired for is not the best fit. Create opportunities to develop even the newest employees, so that we can leverage the training and experience we've provided them into a strong and loyal workforce.

    Recommends
    Positive Outlook
  9.  

    Good company and position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing and Offer Management in Denver, CO
    Current Employee - Pricing and Offer Management in Denver, CO

    I have been working at CenturyLink

    Pros

    Secure company, established processes, people complain about change but there really isn't much you have to worry about in white-collar roles - occasional re-orgs at the top but among the rest of us things are pretty stable.

    Cons

    Can get a bit boring, big bureaucracy, not thrilled about the slight changes following the merger with CenturyTel (I came from the Qwest side).

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    This is a great place to work and plenty of room for advancement with or without degree.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Much room for advancement, great benefits including fitness discounts, great people to work with, constantly growing.

    Cons

    If i had to choose a downside, they should service more larger municipalities and expand more advertisement of the company to see what it is really about.

    Advice to ManagementAdvice

    Great company I just believe that we could expand a lot larger what what we are now.

  11.  

    Sr. Enterprise Acccount Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (less than an year)

    Pros

    Pay and benefits and flexibility

    Cons

    High Stress and terrible training

    Advice to ManagementAdvice

    Spend more on training quality people rather than expecting them to fail

    Recommends
    Positive Outlook

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