CenturyLink Reviews

Updated September 1, 2015
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4.0
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
121 Ratings

Pros
  • The work-life balance is very easy to manage (in 80 reviews)

  • Good pay and benefits are great (in 36 reviews)

Cons
  • Upper management seems to believe authoritarianism is equivalent to leadership (in 42 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 26 reviews)

More Pros and Cons

316 Employee Reviews

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  1. Enterprise Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Enterprise Relationship Manager in Monroe, LA
    Current Employee - Senior Enterprise Relationship Manager in Monroe, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink (More than a year)

    Pros

    Flexible schedule, great products, solid company

    Cons

    Sales processes too bulky, inefficient on delivering proposed solutions in a timely manner to sales

    Advice to Management

    Trim the process fat in order to reduce response times for your field sales team. Competition does it well on the front end


  2. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Phoenix, AZ
    Current Employee - Sales Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people to work around

    Cons

    Don't really like selling for a company that doesn't hold up to what they sell


  3. Decent job for students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    As a student, the job works really well. They pre-pay (not a reimbursement) a significant amount yearly towards individual tuition, books and fees. There is practically no micromanagement and time between calls can be spent how you please.

    Cons

    Full-time work, 40 hours, is mandatory. Occasional Saturday work (looking at changing to voluntary, which would then make this a "Pro"). Moving up/between departments is restricted for the first year.

    Advice to Management

    Allow less than 40 hour work weeks. Maintain the relaxed atmosphere.


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  5. Enterprise Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of Great products to sell

    Cons

    Price is way to high when competitors can come in at half our cost when they are reselling our circuits


  6. Load Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Load Specialist in Seattle, WA
    Former Employee - Load Specialist in Seattle, WA
    Recommends
    Positive Outlook

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    The company offers a good benefits package and salary ranges are competitive. The pace is quick and jobs are challenging and rewarding. Stress level is on the high side as they expect maximum work in minimum time frames

    Cons

    Management tends to be demanding and does not always understand the job the employees under them are doing, Tend to manage by addressing memos to the group rather than interacting with the employee individually

    Advice to Management

    Managers need to address issues with the employee involved rather than sending a general memo to the entire group. Most people learn better if you explain to them directly what they have done wrong and what should have been done.


  7. Helpful (1)

    customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Care Associate (Call Center) Inbound in Ocala, FL
    Current Employee - Sales and Care Associate (Call Center) Inbound in Ocala, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    I've worked at home for 2 years , great benefits, bonuses, great management, every Sunday off, PTO, paid holidays

    Cons

    long hours on mondays, impossible to get a Saturday off unless planned ahead


  8. Just Starting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good atmosphere, friendly, good changes

    Cons

    higher on the speed, control what they are billing


  9. Helpful (4)

    Great Company to work for. Currently struggling with some changes in Senior Management resulting in inadequate training.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Johnson City, TN
    Current Employee - Customer Service Representative in Johnson City, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Great work environment. Great Benefits including Vacation, floating holidays. Decent hourly Rate plus daily incentive and monthly commission and bonus plans that are great. CenturyLink has a desire to be ethical, and abide by its valued principals. Supportive Management team. Dress code is relaxed and depending on management can determine the amount of micromanage. My supervisor is great with a very limited amount of micromanagement. No Script (as there is simply no way you could script this position.)

    Cons

    However, CenturyLink is a Telecommunications COMPANY...that has communication problems. Way too much happening within the company at one time, and the notifications of these changes that directly effect your job are limited and vague with little clarification from "advanced Reps". When centurylink purchased qwest it truly created some tough times and not too mention Senior Management that is in charge of systems and changes have been leaving and taking knowledge and wisdom out the door. CenturyLink is a great employee minded, community involved, and the intention to put the customer 1st. However, with the systems that we are currently operating off of have created several ongoing issues and no direction as to what if any changes can be made to fix the issues we are having not increase calls by being uneducated on how the system works when you make changes. Again, most of this is just a communications issue from top to bottom but a lot of this contains issues that we are just going to work through in order to make us a better company and enhance the customer experience. Little to no room for advancement. Transfers within company are difficult. Management is most of the time out of date as to what is happening on the phone because they have been off the phone for so long. Limited Micromanage. Sales Performance to keep position and sustain some if any job security. Lets focus less on irrelevant projects, invest in business models to implement and maintain financial growth through customer satisfaction not system issues.

    Advice to Management

    1. Hire more technicians to work service orders.(qualified with previous experience resulting in minimal additional training.) OR train these technicians properly and provide the tools necessary to meet and exceed customer expectations and eliminate employee confusion. 2. Instead of making soo many changes on a direct level that is having little to any success...what if he make a change to some of the people supporting these changes. 2. Perhaps, we need to research Senior Level Management that deals with our systems that provide customer's bill and provide accurate ways to fix an issue for the customer and eliminate future issues the following bill cycle. 3. Eliminate bad business models and create modern business models with proven track record. 4. Focus on the relevant products within the company and let "failed" product/marketing plans surpass. WE CANNOT FOCUS ON WHAT WE DIDNT DO RIGHT BUT BETTER YET WHAT WE DO RIGHT AND HOW TO INCLUDE THIS IDEA OF SUCCESS COMPANY WIDE. I love what I do the hours I work, and the amount of money i make. However, my work experience again would be enhanced by eliminating invalid billing charges, increasing customer loyalty, and implementing some upper-level management changes to set us up for where we need to be 15-20 years from now.


  10. Enterprise Relationship Manager (Account Manager)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Account Manager in Denver, CO
    Former Employee - Senior Enterprise Account Manager in Denver, CO
    Recommends
    Positive Outlook

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Good front line sales management, great sales engineering resources, broad spectrum of products and services to sell. Good health benefits and very stable environment.

    Cons

    Layer and layers of process in terms of getting anything done. Simple tasks must be handled through multiple systems on top of SalesForce and multiple people. Not nimble at all...thorough but slow. Still trying to figure out how to market and sell Cloud and Data Center services 3 years after the Savvis acquisition. The comp plan is complicated with both incentives and penalties. Less than 40% of sales professionals hit their yearly number. You have to fight against mutliple sales teams and groups for account ownership as poaching seems to be encouraged.

    Advice to Management

    Simplify the comp plan. Streamline processes. Make account ownership absolute.


  11. Account Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Consultant
    Current Employee - Account Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    It's a growing company with lots of room for advancement. Great culture and a flexible work environment. A great place to keep up with the changing technology of Data, Voice, Cloud, Hosting and Colocation.

    Cons

    With the company growing as fast as it has over the past 5 years there have been some system impacts that have made some of the day to day tasks a bit more difficult than they should be. They are making great strides to improve but have a long way to go.

    Advice to Management

    Keep up the good work on growth, however, please make sure that the systems are in place to handle it. Update the HR policies to allow more aggressive salaries for internal candidates.



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