CenturyLink

www.centurylink.com
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CenturyLink Reviews

Updated March 4, 2015
Updated March 4, 2015
1,006 Reviews
2.9
1,006 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
324 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bad Company to Work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    Good Perks.
    Cab Facility
    Good salary
    Less amount of work

    Cons

    Company has recently done so called partnership with IBM.
    Future is not secure.
    Never apply for this company

    Doesn't Recommend
    Negative Outlook
  2.  

    Bureaucracy, politics and favoritism, highly vertical org structure create a challenging environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 3 years)

    Pros

    Stable paycheck and reasonable wage levels. Some individuals are able to work from home. I have witnessed low levels of standard corporate American prejudice around sex, gender and race. The workforce outside some management silos is diverse.

    Cons

    Highly political environment favors optics over results and decision-making. Over half of individual contributor competencies used to gauge personal performance are subjective interpretations of behavior characteristics. Career growth is limited unless you are adept at Machiavelli-type tactics. Other cons: bureaucracy and the company's lack of decision-making agility create a very frustrating environment. Projects and simple ideas many take months or years to press through 3-4-5 layers of management before go/no-go decisions are made.

    Advice to ManagementAdvice

    Stop adding layers of "value-add" management between the people who actually get work done and senior management who actually need to hear about performance. Stop turning everything into a red, yellow or green dashboards that dumbs-down every initiative into nearly meaningless metrics that cause product mangers to focus only on moving (or gaming) their specific metrics. Hire competent product managers who know everything about their product versus rewarding those who coast and camp.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Project Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Excellent benefits good work/life balance

    Cons

    Promotion is hard to achieve, job security is lacking.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great workplace. Fantastic coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Phoenix, AZ
    Current Employee - Consultant in Phoenix, AZ

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Best work environment for growth. The best benefits in the industry.

    Cons

    Long work hours. Challenges with training of new employees and continuous coaching.

    Advice to ManagementAdvice

    Employee training and development is the key to long term success.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It was a challenging yet rewarding sales position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM in Denver, CO
    Former Employee - SAM in Denver, CO

    I worked at CenturyLink full-time (more than 3 years)

    Pros

    Great commission plan
    Great benefits
    good knowledgeable people

    Cons

    Long hours
    support resources were thin

    Advice to ManagementAdvice

    add headcount to keep the customers happy

    Recommends
    Neutral Outlook
  7.  

    Sale, sale and more sale

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee in Tarboro, NC
    Current Employee - Anonymous Employee in Tarboro, NC

    I have been working at CenturyLink

    Pros

    Incentives and pay are good.

    Cons

    They want those sales. They do not care about the customer service aspect of it. If they don't want to buy then get them off the phones. That pretty much wraps it up in a nutshell.

    Recommends
  8.  

    Good company to start you career with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    No micro management. 40 hours work week. Great vacation packages. Excellent holidays. Decent salary and bonus packages. Improving corporate structure.

    Cons

    People have 40-45, even 50 years of experience, and still working.

    Advice to ManagementAdvice

    If you want new outlook and progress, get younger people!

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Not too bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Consultant in Phoenix, AZ
    Current Employee - Credit Consultant in Phoenix, AZ

    I have been working at CenturyLink full-time (less than a year)

    Pros

    Great benefits. As soon as you start you get health, dental and vision that's pretty good. 401k, a lot of bonuses as a new hire, we received a $1,000 sign on bonus which was taxed behind the belief and given in increments within a 6 month period. But it was nice to have that extra money in your check. Christmas bonuses, and bonuses for meeting your cash collections goals. Cash bonuses for employee referrals, YouCan referrals. Lots of voluntary overtime. Some personal time as soon as you start. A week vacation time, and week personal time after 6 months. The management is extremely helpful and nice. No drama with employees, which is great. Tuition reimbursement as soon as you start.

    Cons

    Mandatory overtime almost every day you work. Sometimes 8:30am-7pm schedule or 7:30am-6pm. Even people who've been there for years still have that schedule. They are very strict with a lot of things. There are so many metrics to meet and if you don't meet it one month you're getting written up. If you have to call out sick and have personal time you have to call super early before your shift and they only allow 2 people in the entire dept to get the demand time. So basically you have to go to work sick or you stay home w/o pay and have an occurrence, which you're only allowed but so many. There's a very high turnover rate. Out of my training class of about 20, only about 7 are left. No time for a personal life especially if you commute to work due to the hours you will work. No flexibility for schooling.

    Advice to ManagementAdvice

    Better system for routing calls which will reduce the hold time, call volume, customers being upset due to unnecessary calls going to the wrong department

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Company vs. Management, makes for Very Disillusioned Empoyees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention(Loosley Stated As We R to Push Sales Vs Retaing)
    Current Employee - Retention(Loosley Stated As We R to Push Sales Vs Retaing)

    I have been working at CenturyLink

    Pros

    The best part,honestly isnt money.Its the coworkers you bond with. They are a great group of people.

    Cons

    Micro~managing, The inconsistency of how the core values are upheld,or ignored,the seemingly uncaring of customer,and employees,and the way they handle your time off ability.

    Advice to ManagementAdvice

    Rethink the attendance policy,your losing alot of great people. Consider Selling isnt always saving..Think about implimenting part time positions, or allow some to be able to go from center work to home based, try listening without inerjecting sell sell sell,and its this or that,and consider suggestions,

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    great company to get hired at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    I have been working at CenturyLink (more than 3 years)

    Pros

    Large company with large number of technologies to learn and develop your skills.

    Cons

    No diversity in Promotions. All leadership look the same.

    Advice to ManagementAdvice

    Create even playing field for promotions and push everyone on the team to grow and have equal opportunity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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