CenturyLink Reviews

Updated April 17, 2015
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2.9
1,064 Reviews
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Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
349 Ratings

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)

Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Tough to Transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Portland, OR
    Current Employee - Sales Engineer in Portland, OR

    I have been working at CenturyLink full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Fellow employees and management are good

    Cons

    Compensation and working environment poor and cheap. Benefits and comp are continuing to be cut by a company trying to transform itself

  2. Hit Quota or Else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acquisition Sales in Phoenix, AZ
    Former Employee - Acquisition Sales in Phoenix, AZ

    I worked at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Supportive team, great products, great brand name recognition

    Cons

    Stressful, a bit of a revolving door, commissions not paid timely for bigger deals

    Advice to Management

    Micro-Management works for some but the stress leads to high turnover

  3. Global account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CenturyLink full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Product set, cloud, assets owned

    Cons

    Pay, bureaucracy, no local career opptys

    Advice to Management

    Understand who we are and why large businesses buy from us: we should be and act smaller and more nimble than our cloud and telco brethren.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. service delivery coordinator, provided network and telecommunication services via, call center, email, telephone calls

    Former Employee - Service Delivery Coordinator in Seattle, WA
    Former Employee - Service Delivery Coordinator in Seattle, WA

    I worked at CenturyLink

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great benefits and salary as well as great location

    Cons

    too much micromanagement and not enough internal communications with management and subordinates to find a workable solution to that benefits customers.

    Advice to Management

    Allow your subordinates freedom to work without micro managing. Most employees know what is needed to meet customer demands and provide excellent service as they know that is what is needed to generate revenue and customer loyalty.

  6. You don't quit a company you quit your Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay's well initially, good health benefits and other minor discounts. Some exceptionally gifted individuals within this company.

    Cons

    Company trying to redefine itself but going through reorganization pain and suffering. Company's loose sight of the pain their employees go through when the reorganize and Merge with other companies. Old management leaves providing opportunity for unqualified people to rise in the company without proper skill sets. Some very smart people don't know how to manage people. For as hard as people work time off is hard to come by. Minimal Holidays at best. Not a fun place to work, lack of team spirit. Management does not defend the employees from being asked to do more work every year. Management seems to want to land grab for their own careers as changes happen without regard for their employees..

    Advice to Management

    You need to have a well communicated and thought out plan for your companies growth that takes into account the employees. A company is only as good as their employees and those that manage them.

  7. Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at CenturyLink full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and good hours

    Cons

    Some management team selected due to connections with other employe , Some hired because of connections.

  8. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Project Manager IT, CS in Monroe, LA
    Current Contractor - Project Manager IT, CS in Monroe, LA

    I have been working at CenturyLink as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you like to work in the small town of Monroe, LA which has lost its roots in good food and community, this is a perfect move for you.

    My co-workers were really awesome people, and the folks that are from outside Monroe are even better to work with.

    Cons

    Nepotism. Small minded leaders, NON Leaders.

    Advice to Management

    Make a stronger effort to develop your communications skills and your subordinate leader's communication skills. People in the IT are AFRAID to tell the truth... bad mojo.

  9. service delivery

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Company had good benefits package, including pension, medical/dental/vision. Varied hours which allowed flexibility in work schedule. Good pay

    Cons

    Doing some down sizing and wage reductions

  10. run forrest run!

    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV

    I have been working at CenturyLink full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    hard to say. we have the ability to drum up our own business at times which proved to be a plus.

    Cons

    micro managing. My manager abdicates much of her authority to handpicked persons who openly disparages other employees. her boss uses "skip level" meetings as an opportunity to point out people who dont like her

    Advice to Management

    get it together! very disappointed. i can not wait to find something better. you all are a shame to sales organizations all over.

  11. Centurylink could've should've wouldve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ

    I have been working at CenturyLink full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Could've been a better sales experience
    Should've learned more from the companies computer sales systems but why is your internet so slow!? You're the Internet company come on man!
    Would've enjoyed selling but left them behind got to move on. Great company if you like big corporations to play office at.

    Cons

    Employee sales ordering software sucks from the Stone Age like there HSI wait seemed more like dial up. Good people leave a lot of good people stay to play office. They need to update call options on telephone menu so customers get to right spot. Be quite and invisible don't be a target, receive but don't take.

    Advice to Management

    Managers, I thought they were coaches, coaches I thought they were recruiters, recruiters I thought they were HR, HR is the union.

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