CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated December 18, 2014
Updated December 18, 2014
925 Reviews
2.9
925 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
283 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company with many opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Great pay and very flexible work environment

    Cons

    Long hours (getting paid OT pay helps though)

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Worked at the local Baby Bell for 26 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    Working for a very large company has its advantages, until they try to cut IT staff in half and outsource a lot of jobs to India

    Cons

    got outsourced, they can pay 1 sixth as much to some one in India

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Sad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    It's a regular paycheck. Coworkers are nice.

    Cons

    Pressure for sales which is all leadership looks at negative working environment

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The company is fast paced and has a lot of self learning. However the company is a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IDS and Tech Lead in Orlando, FL
    Current Employee - IDS and Tech Lead in Orlando, FL

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    The management team cares about its employees and strives to make everyone better at his or her job. My supervisor look at me like a person not just an employee number.

    Cons

    The pay is low. After 6 years and moving to the respective top of the food chain in the work environment I still make less then almost all other IT companys a year and the responsibility and work load increases by the month. It is very hard know other companies pay 45k or more a year for the same level of responsibility or less. When my group makes 25k or so a year.
    Aside from your direct supervisor most anyone else looks at you like a number rather then a person.

    Advice to ManagementAdvice

    I am not sure I have any advice. I would say pay more but who wouldn't. I am reviewing a call center job and such as a call center job it is probably one of the best in the industry.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Too much politics, not enough technical competency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Littleton, CO
    Current Employee - Anonymous Employee in Littleton, CO

    I have been working at CenturyLink full-time (more than an year)

    Pros

    - opportunity to work with lots of systems and environments
    - amount of work is relatively balanced
    - benefits package is acceptable

    Cons

    - compensation is comparatively low when considering the job vs. other industry players
    - significant lack of personal growth opportunities
    - tenure with company valued over technical aptitude, leaving a lot of unqualified people in highly-technical positions
    - little to no room for advancement
    - poor business and project management implemented by middle management
    - severe case of "too many hands in the cookie jar"

    Advice to ManagementAdvice

    - learn to work with what you have; value your current employees more
    - stop buying companies!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    GREAT PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at CenturyLink

    Pros

    good pay good co workers lots of incentives can make a lot of money if you focus

    Cons

    long hours sometimes. sales objectives can be sorta high.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Dead end job, unfortunately not common practice to hire wihin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Load Specialist in Phoenix, AZ
    Former Employee - Load Specialist in Phoenix, AZ

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Great benefits, good pay for those with little education

    Cons

    Centurylink paid for my degree in Finance and couldn't get in interview to save my life. I have a high GPA, still have great relationships within the company. Too bad I had to move on to greener pastures.

    Advice to ManagementAdvice

    Sincerely listen to the front line employee, they care and will make CenturyLink prosper

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Ok types. Do not stick around to build career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Lead in Bangalore (India)
    Former Employee - Tech Lead in Bangalore (India)

    I worked at CenturyLink full-time (more than 3 years)

    Pros

    The company is flxible in timings. Ok with leaves

    Cons

    No Growth, No increments, cumbersome CMMi process

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    My career progressed here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor in Boise, ID
    Current Employee - Call Center Supervisor in Boise, ID

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    Big company; Lots of opportunities especially if you're mobile; Good benefits; Union environment

    Cons

    Can feel like a number; Job postings are vague and it's difficult to find more information; Starting pay can vary greatly for the same position and responsibilities; CBA means the same wage even if you're doing better than everyone else

    Advice to ManagementAdvice

    Your demands on your supervisors leaves your front line employees unsupported. New people cannot do quality work with your complex systems for over 6 months. Your process for finding and developing the next leaders inside the company is becoming more structured and that should be promoted more within the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Inbound Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    It was a work at home position.

    Cons

    They are not really interested in helping the customer, they only want sales.

    Doesn't Recommend
    Positive Outlook

CenturyLink Photos

Video Repair Helpdesk
Display

+ Add Photo

Work at CenturyLink? Share Your Experiences

CenturyLink

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.