CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated December 17, 2014
Updated December 17, 2014
921 Reviews
2.9
921 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
280 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average telecom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Braodband Technician in Phoenix, AZ
    Current Employee - Braodband Technician in Phoenix, AZ

    I have been working at CenturyLink full-time (less than an year)

    Pros

    Pros they treat you like an adult and let you get your job done.

    Cons

    Pay is quite a bit lower than other major telcos.

    Advice to ManagementAdvice

    Invest in the plant.

    Recommends
    Positive Outlook
  2.  

    Focus on customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Enterprise Account Manager in Omaha, NE
    Former Employee - Senior Enterprise Account Manager in Omaha, NE

    I worked at CenturyLink full-time (more than an year)

    Pros

    Industry leading telecom services - MPLS, VoIP, Internet
    Major focus on cloud services including hosting and colocation
    Seasoned field sales management

    Cons

    Lacking in project management support for Enterprise accounts
    Integration of sales forces across major business units is still not completed

    Advice to ManagementAdvice

    Provide more post-sale resources to Enterprise customers

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    My evperience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    good pay for work at home with benefits

    Cons

    Training is ok 4 weeks, then you are expected to SELL products over helping customers issues

    Recommends
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    As the company grew, frequent internal reorganizations and leadership changes had negative effect on employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at CenturyLink

    Pros

    Some managers did everything in their power to encourage and mentor employees

    Cons

    Many employees absorbed through mergers experienced pay and incentive reductions.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Good company to work for in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Good benefits, and company is growing.

    Cons

    Nothing to say at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Too much politics, not enough technical competency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Littleton, CO
    Current Employee - Anonymous Employee in Littleton, CO

    I have been working at CenturyLink full-time (more than an year)

    Pros

    - opportunity to work with lots of systems and environments
    - amount of work is relatively balanced
    - benefits package is acceptable

    Cons

    - compensation is comparatively low when considering the job vs. other industry players
    - significant lack of personal growth opportunities
    - tenure with company valued over technical aptitude, leaving a lot of unqualified people in highly-technical positions
    - little to no room for advancement
    - poor business and project management implemented by middle management
    - severe case of "too many hands in the cookie jar"

    Advice to ManagementAdvice

    - learn to work with what you have; value your current employees more
    - stop buying companies!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Inbound Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    It was a work at home position.

    Cons

    They are not really interested in helping the customer, they only want sales.

    Doesn't Recommend
    Positive Outlook
  9.  

    Many Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    I am able to preform the work they expect.

    Cons

    Never know when you are going to have a job or not.

  10. 2 people found this helpful  

    If you're looking for a guaranteed 40 hour work week...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID

    I have been working at CenturyLink full-time (less than an year)

    Pros

    Cheap benefits, you will be able to work a guaranteed 40 hour work week with the opportunity of up to nine hours per week in overtime. There is job security here if you're able to make your sales goals on a daily basis.

    Cons

    Sales staff is paid a base pay of $10.50/hour

    Advice to ManagementAdvice

    People need to be able to make a LIVING wage. Base pay needs to be at least $15/hour after the training period is completed. Sales staff shouldn't have to rely on their commissions and spiffs alone in order to be able to feed their families. Commission checks don't start until you're in your fourth month of employment. The first three months you're starving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    small company feel, big company problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    very grounded in local community, small company feel, execute to an established plan, management is very supportive of tenured employees

    Cons

    Centurylink may have grown a bit too quickly so mgmt relies on tenured but inexperienced employees to inefficiently execute the company plans.

    Advice to ManagementAdvice

    Remember you bought the employees when you bought the revenue stream and if you don't trust those employees to continue to execute, you risk the associated revenue decline.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

CenturyLink Photos

Video Repair Helpdesk
Display

+ Add Photo

Work at CenturyLink? Share Your Experiences

CenturyLink

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.