CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated November 24, 2014
Updated November 24, 2014
900 Reviews
2.9
900 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
274 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Cust serv rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at CenturyLink full-time (more than an year)

    Pros

    honestly there wasnt really any perks to working there

    Cons

    very high standards to meet metrics, that were clearly tooo high to be met.. VERY HIGH turnover rate. they seem to not care about their employess much

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Which company do you work for?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Overland Park, KS
    Former Employee - Analyst in Overland Park, KS

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Despite recent reductions in employee benefits due to the overall expense climate for all businesses, they still offer good value in benefits.
    There are segments of the company where employees are empowered and given flexibility, and as a result are satisfied employees.
    The company is working to move into new technologies to keep it a relevant communications company. Employees in the right areas have the opportunity to learn this new technology as the company grows and changes.

    Cons

    While there are segments of the company in which employees are empowered and valued, there is an immense amount of control executed in others that is negative. Exempt employees expected to work extended or "off" hours are not compensated for that in many segments of the organization, but treated like hourly employees. They are being micromanaged when they are dedicated professionals. Morale is very low in these business units. However, there are segments of the business with great flexibility and empowerment where employees feel valued and enjoy their job.

    There is an issue with "silos" due to the control from higher level management. The culture does not encourage looking across the business and evaluating projects/processes/impacts end to end which leads to unexpected issues.

    Another issue is that those lucky enough to get involved at the start with a "strategic" product have opportunities and training while those in the traditional lines of business are not given cross training/support.

    There is little opportunity for advancement unless the employee is willing to move to Monroe, LA.

    Advice to ManagementAdvice

    Valued, empowered employees are a much better resource than those heavily controlled over every decision and dollar. That makes processes run more slowly and less efficiently and discourages ownership thinking.

    Doesn't Recommend
    Neutral Outlook
  3. 3 people found this helpful  

    small company feel, big company problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    very grounded in local community, small company feel, execute to an established plan, management is very supportive of tenured employees

    Cons

    Centurylink may have grown a bit too quickly so mgmt relies on tenured but inexperienced employees to inefficiently execute the company plans.

    Advice to ManagementAdvice

    Remember you bought the employees when you bought the revenue stream and if you don't trust those employees to continue to execute, you risk the associated revenue decline.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Career Possibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time

    Pros

    CenturyLink has many job opportunities and career paths. If you are self determined, you can have great variety in your career.

    Cons

    Parts of the company and the senior leadership are stuck in an old school mentality regarding work and life balance. They are a high tech company bringing virtual work environments to our customers, but not our employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Not bad place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    leadership and commission and managers that try and help

    Cons

    long hours and not a lot of opps. to move up, paying for parking

  7.  

    Company continues to restructure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good Benefit package including 401K
    Talented co-workers

    Cons

    Lack of autonomy to complete work without micro-managing

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good place to work, but the Gardner location feels a bit "left out in the cold" now that Monroe, LA is the headquarters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Gardner, KS
    Current Employee - Network Engineer in Gardner, KS

    I have been working at CenturyLink as a contractor (less than an year)

    Pros

    Management has a hands off approach which is refreshing. They believe in their engineer's abilities, therefore micro managing is not necessary.

    Cons

    They do not hire the contractors; some have been here for 5+ years...WOW!!

    Advice to ManagementAdvice

    A system should be put in place that allows new hires to receive more effective cross training. Team members had no desire to show me the ropes and management did not do any follow up to confirm whether or not I was up to speed. I had to learn almost everything on my own, which took months. Had there been a dedicated process in place, I could have been up and running within two weeks.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Interesting work, but lots of turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Saint Louis, MO
    Current Employee - Senior Software Engineer in Saint Louis, MO

    I have been working at CenturyLink full-time (more than 3 years)

    Pros

    The work is interesting. CTL looks to use the latest technology and methodologies. It is a very flexible, family-oriented culture. Benefits are above average, not great.

    Cons

    There is a lot of turnover, mostly due to uncertainty in long-term plans. People keep jumping ship.

    Advice to ManagementAdvice

    Find a long term plan, and stick with it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Lead Tech Support Eng

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Tech Support Eng in Littleton, CO
    Current Employee - Lead Tech Support Eng in Littleton, CO

    I have been working at CenturyLink full-time (more than 10 years)

    Pros

    good steady work in most cases and frendly employes that care about customers

    Cons

    small town executives still running like non regulated and not thinking were big time player now and regulated

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Ok to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Up and coming technology strategy.

    Cons

    Monroe is the center of the company.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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