CenturyLink

www.centurylink.com

CenturyLink Reviews

Updated January 22, 2015
Updated January 22, 2015
960 Reviews
2.9
960 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
300 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company, decent management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Video Repair Technician in Monroe, LA
    Former Employee - Video Repair Technician in Monroe, LA

    I worked at CenturyLink

    Pros

    Starting pay for when I worked at Centurylink in a call center was better than I could have gotten at entry level anywhere else.

    Cons

    The learning curve for the software used for support was steep, but the job became second-nature after a week.

    Advice to ManagementAdvice

    Be more willing to offer assistance to new employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Rio Rancho, NM
    Current Employee - Broadband Technician in Rio Rancho, NM

    I have been working at CenturyLink

    Pros

    Great pay and benefit package for the employees depending on the job

    Cons

    Not a bad place to work

    Advice to ManagementAdvice

    A little more respect for employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work until Centuylink took over.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CO Equipment Installer in Seattle, WA
    Former Employee - CO Equipment Installer in Seattle, WA

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Great benefits and salary package.

    Cons

    Very hostile workplace. Hated working there. They do not care about their employees or their customers.

    Advice to ManagementAdvice

    Loosen up. Morale is a huge part of how hard someone will work for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Consider your options...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    Benefits package previously offered to full time employees.

    Cons

    Unlevel playing field for employees to expand internal skills...no time or strictly computerized training leaving no option for discussion or feedback.

    Advice to ManagementAdvice

    Look within not from above.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Solid telecommunications company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Edison, NJ
    Former Employee - Sales in Edison, NJ

    I worked at CenturyLink

    Pros

    Centurylink is a company with steady growth in the telecommunications industry. It's a good company to work for with excellent benefits.

    Cons

    At times there is a wide disconnect between the field staff and company executives.

    Advice to ManagementAdvice

    I encourage company executives to develop better relationships throughout the organization from top to bottom.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Architect
    Current Employee - IT Architect

    I have been working at CenturyLink

    Pros

    Leadership has clear vision and seems to care about employees. Actively trying to make the company better.

    Cons

    No path for advancement available in my field other than management. Management positions seem to be filled by lifers.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Qwest load specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Load Specialist
    Former Employee - Load Specialist

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good pay and benefits. Some great people as work mates.

    Cons

    They had a bad tendency to micro manage which screwed up customer service due to employees always trying to meet the numbers. Employees dropping calls on customers with harder than typical problems or transferring their calls to another dept even though it should have been handled by them.

    Advice to ManagementAdvice

    Don't micro manage your employees

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Great organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO

    I worked at CenturyLink

    Pros

    Good day to day management, good pay and excellent benefits.

    Cons

    Long term focus was on selling the company. No strategy for growing or maintaining the business. Top management was solely interested in cashing out.

    Advice to ManagementAdvice

    None. The vast majority are now retired.

    Recommends
    Neutral Outlook
  10.  

    If you work in IT, it's a dog-eat-dog, sink or swim environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Littleton, CO
    Current Employee - Analyst in Littleton, CO

    I have been working at CenturyLink as a contractor (less than an year)

    Pros

    Most of the non-management technical-level people are decent and hard-working, competent and intelligent. If you like ultra-complex systems, this is your place.

    Cons

    - It's high-tech whack-a-mole every day, for very long, stressful days, nights and weekends.
    - Leadership, communication, and follow-through on high-tech projects is almost non-existent.
    - If you're new, there's no training or orientation, it's sink or swim, and the people who could help you are far too busy to be able to take the time to help you.
    - The systems are stunningly complex, with no overview documentation of business processes or systems interfaces. To figure out how some of their systems work would require you to read 200 documents stored in 20 different places, and then interview another 20 people because half the important information is only in people's heads.
    - Because there is such a disdain from tech management towards the business side, millions of dollars are wasted every year on frantic disorganized and chaotic projects that end up going nowhere.

    Advice to ManagementAdvice

    - If a certain set of managers and architects get an absolute "FAIL" on their last few projects, don't give them another multi-million dollar project
    - Specifically, the claims made by the architects of the Lion project as far as business benefits are delusional. Anyone who has a passing familiarity with hi-tech knows that if you ADD complexity to an already mind-boggling complex system, it doesn't get faster or better? If there's no accountability for the architects of major projects that fail, epically, every year, then CenturyLink deserves to fail, and be bought out and cleaned out.

    Doesn't Recommend
    Negative Outlook
  11.  

    Employee treatment Good, Customer treatment bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 8 years)

    Pros

    Competitive salary, Decent benefits programs,wellness program Ability to work from home

    Cons

    Customer service quality has steadily gone down hill since the merger of Embarq and centurytel

    Advice to ManagementAdvice

    More emphasis needs to be placed on improving field response to keep customer appraised on every level of the service call. A service commitment guarantee with a bill credit could be adopted in line with other similar companies in the high speed industry

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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