CenturyLink Reviews

Updated October 22, 2014
Updated October 22, 2014
710 Reviews
2.9
710 Reviews
Rating Trends

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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
260 Ratings

Review Highlights

Pros
  • Good work life balance, reasonable managers at the local level, good people to work with (in 57 reviews)

  • Good pay and benefits, generally steady outlook for employment (in 26 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 34 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Oracle Apps Consultant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Good Work Environment and staff.

    Cons

    Salary seemed too low for job duties

  2.  

    Centurylink is an ok company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Shreveport, LA
    Current Employee - Collections Representative in Shreveport, LA

    I have been working at CenturyLink full-time (more than an year)

    Pros

    Centurylink is somewhat family oriented

    Cons

    no room for advancement at the company

    Advice to ManagementAdvice

    management was wonderful at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Lies and misdirection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Monroe, LA
    Current Employee - Network Engineer in Monroe, LA

    I have been working at CenturyLink full-time (more than 3 years)

    Pros

    I have a hard time finding many Pros other than the work being relatively easy and working with peers who are fantastic people. Expectations are kept to a minimum and it is easy to just coast along.

    Cons

    The leadership will lie directly to your face. Supervisors are lazy. Input is not taken well. Career advancement is prioritized to those who "peacock" the little they do or the "good ole boy" mentality that is so prevalent, while those busy working are hindered.

    Advice to ManagementAdvice

    Train your leadership better. Teach them how to properly manage people and follow your "Core Values" that are so highly stressed but RARELY practiced company wide. Reward employees who have worked hard for years with career advancement.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    The Seattle Office is a Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Coordinator in Seattle, WA
    Former Employee - Service Delivery Coordinator in Seattle, WA

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Good pay & good benefits

    Cons

    Many of the sales people that serve business customers don't understand basic telephony and only care about meeting sales objectives. Most of the upper management team is completely ignorant of telephony, FCC regulations and company processes.

    Advice to ManagementAdvice

    Most of the managers there would flunk a basic telephony test. Become fluent in the industry, or quit working there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    No one works at the corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in Monroe, LA
    Former Employee - IT Intern in Monroe, LA

    I worked at CenturyLink as an intern (less than an year)

    Pros

    General easy job if you enjoy socializing and walking around the building all day. Everyone is friendly, even if many of those people will throw you under a bus for no reason at all.

    Cons

    No one works at the corporate Monroe office. You can walk around the building and see half the employees on facebook or youtube. The other half are either talking about non-work things or walking around the lobby all day. The entire work force is just complacent, with no desire to actively better their skill sets. I've come to believe that the company relies on contractors and off-site employees to get work done, as no work seems to be done at the office.

    On an IT level, the company has made its growth over the last few years by purchasing other companies, not by any of its own advancements. Most "development" that happens in the company is simply integration of technologies into their own systems. Hardly exciting.

    Advice to ManagementAdvice

    Be more active and enthusiastic about the work we're doing. Don't act simply like you show up to work to get a paycheck and leave at 4 pm while the rest of your team stays till 5.

  7.  

    Seattle Service Delivery Coordinator job = No value to company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Coordinator in Seattle, WA
    Former Employee - Service Delivery Coordinator in Seattle, WA

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Great pay and great co-workers and great manager!

    Cons

    Heavy work load and short staffed which set us up for failure and then moved the job to another state.

    Advice to ManagementAdvice

    Sometimes paying people less to do more is not a good business plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Good pay but tense work environment and non-participatory management style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerical in Minneapolis, MN
    Former Employee - Clerical in Minneapolis, MN

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good pay and benefits and a general level of professionalism.

    Cons

    Top down and management by threat. It does not dawn on them to invite participation in decision making. Very unrewarding and it kills morale and motivation. I came from a more participative management company and had trouble adapting. I tried to promote a better work environment and the long time employers had no clue what I was talking about.

    Advice to ManagementAdvice

    Go back and look at the participative management/quality management theme and take another shot at it. Eliminate fear and threat from the workplace and welcome a new work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    My onboarding experience was the worst I have ever had, given I came in during a lot of attrition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Great people, large portfolio of products, solution engineers want to do well. Good track record under the SAVVIS brand.

    Cons

    No leadership, management is clueless, zero sales culture...very process heavy, currently folding in CenturyLink legacy sales team, issues with commission payment. Many unknowns with future.

    Advice to ManagementAdvice

    Stop the massive attrition and turnover by creating stability and offering transparency

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    "customer service"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    Pay not too bad, could definitely be better.. Shifts change, hours are bad.. Little to no support from support from management.

    Cons

    Sell, sell, sell. Must make quotas. always monitoring your calls. Will write you up if you don't attempt to sell an upgrade to a customer, even if customer has stated they're looking to lessen their bill.

    Advice to ManagementAdvice

    Try being more upbeat and understanding of having to listen to complaints. Upgrade internet service, it's too slow to be competitive.

  11. 1 person found this helpful  

    Great people but no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst II in Denver, CO
    Current Employee - Analyst II in Denver, CO

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    The people that work here are great! Great teamwork and able to work from home.

    Cons

    No room to grow unless you move to Monroe even with education and experience. When the baby boomers all retire, there will a lot of chaos. Young talents are leaving because we keep getting more work with very little raises and no promotion. I don't mind working 10 hours if I get rewarded for it.

    Advice to ManagementAdvice

    Train your young talents to fill in the baby bloomers role.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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