CenturyLink Reviews

Updated April 26, 2015
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  1. Global account manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at CenturyLink full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Product set, cloud, assets owned

    Cons

    Pay, bureaucracy, no local career opptys

    Advice to Management

    Understand who we are and why large businesses buy from us: we should be and act smaller and more nimble than our cloud and telco brethren.

  2. Helpful (4)

    Chaos - during one of their mergers

    Current Employee - Senior Account Executive in Denver, CO
    Current Employee - Senior Account Executive in Denver, CO

    I have been working at CenturyLink

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Pay was decent and the vacation time off was good

    Cons

    Too many too list

    3 Sale Managers in 1 year, 3 SE's in one year, moved to 4 different locations, really?

    How can a company ask you to hit quota in such an unstable environment?

    Advice to Management

    It seems like the C levels are doing the right thing now and it actually looks like it could be decent place to work now.

  3. service delivery

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Company had good benefits package, including pension, medical/dental/vision. Varied hours which allowed flexibility in work schedule. Good pay

    Cons

    Doing some down sizing and wage reductions

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  5. Helpful (4)

    Lost touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Unionized work place At Least They Look Out For you

    Cons

    Management has lost touch with its employes and customers. Upermanagement only care about the money and not the service

    Advice to Management

    Get back to reality and fix this company before it copalses

  6. Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at CenturyLink full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for and good hours

    Cons

    Some management team selected due to connections with other employe , Some hired because of connections.

  7. Centurylink could've should've wouldve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ
    Current Employee - Sales and Care Associate (Call Center) Inbound in Phoenix, AZ

    I have been working at CenturyLink full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Could've been a better sales experience
    Should've learned more from the companies computer sales systems but why is your internet so slow!? You're the Internet company come on man!
    Would've enjoyed selling but left them behind got to move on. Great company if you like big corporations to play office at.

    Cons

    Employee sales ordering software sucks from the Stone Age like there HSI wait seemed more like dial up. Good people leave a lot of good people stay to play office. They need to update call options on telephone menu so customers get to right spot. Be quite and invisible don't be a target, receive but don't take.

    Advice to Management

    Managers, I thought they were coaches, coaches I thought they were recruiters, recruiters I thought they were HR, HR is the union.

  8. Helpful (5)

    Good and Bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Lots of changes. Some good some not so good. They are trying to transform into a technology company but are still burdened with being an ILEC.

    Cons

    Transformation is difficult and it is extremely tough within Centurylink.

    Advice to Management

    Get your processes in order before you have your sales teams sell the product. It translates to bad customer service.

  9. Helpful (1)

    Senior Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Hands-off management. Flexible work schedule to get work done. Close to Home.
    On-site cafeteria.
    Paycheck.

    Cons

    Too much hands-off management.
    Little possibility of advancement. No training in new technology. Limited employee interaction.
    Semi-annual transfer/outsourcing of employees.
    Joke raises, if at all. Bonuses cut in half. Stock purchase cancelled.

    Advice to Management

    Commit serious money to train actual employees in technology for new company direction and give them the work to do.

  10. Helpful (1)

    CenturyLink

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    No shortage of interesting and engaging work. Entering into new business segments, primarily through the acquisition and integration of smaller companies.

    Cons

    Just like with their peers, traditional telephony, high margin segments are shrinking which is driving consolidation of the groups responsible for those areas.

  11. Helpful (1)

    You don't quit a company you quit your Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Pay's well initially, good health benefits and other minor discounts. Some exceptionally gifted individuals within this company.

    Cons

    Company trying to redefine itself but going through reorganization pain and suffering. Company's loose sight of the pain their employees go through when the reorganize and Merge with other companies. Old management leaves providing opportunity for unqualified people to rise in the company without proper skill sets. Some very smart people don't know how to manage people. For as hard as people work time off is hard to come by. Minimal Holidays at best. Not a fun place to work, lack of team spirit. Management does not defend the employees from being asked to do more work every year. Management seems to want to land grab for their own careers as changes happen without regard for their employees..

    Advice to Management

    You need to have a well communicated and thought out plan for your companies growth that takes into account the employees. A company is only as good as their employees and those that manage them.

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