CenturyLink Reviews

Updated September 12, 2014
Updated September 12, 2014
672 Reviews
3.0
672 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
242 Ratings

Review Highlights

Pros
  • Good work life balance, reasonable managers at the local level, good people to work with (in 50 reviews)

  • Decent pay and benefits package for former Qwest employees (in 20 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 32 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Large Corporation with a lot of broken systems in place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Account Manager  in  Saint Paul, MN
    Current Employee - Commercial Account Manager in Saint Paul, MN

    I have been working at CenturyLink full-time for more than a year

    Pros

    Great direct manager. Fun work environment. Appears the company tries to cultivate a positive culture.

    Cons

    Not enough training for all the systems. Have to learn by hard won experience resulting in bad rapport with customers. Right hand not working with left hand. Different sales teams stealing customers from each other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    BEWARE!! Do not work here unless you don't ever want to get paid properly or on time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Account Management  in  Atlanta, GA
    Current Employee - Sales Account Management in Atlanta, GA

    I have been working at CenturyLink full-time for more than 3 years

    Pros

    The best PRO is that CTL and CTS(Savvis) still have some brand recognition.
    Another PRO is that the CTS leadership as a team is so dysfunctional and inexperienced that they don't realize how little everyone is working anymore. The entire sales team has lost the energy and enthusiasm of a decent team. That's what you get when you don't pay folks right....
    PRO - If you're not an "A" player then come hang out at CTS....no one will figure out that you're not working hard....you will fit right in with the long timers from Savvis....

    Cons

    COMPENSATION!!! Do not ever expect to get paid either on time or as expected for sales comp or bonuses. Simply won't happen. The comp team is so bad they can't even get commission statements produced months in arrears.
    BAD LEADERSHIP. No leader has any energy or enthusiasm left to actually fight for the needed changes that are necessary to win deals or be competitive. Every exec is either from. Microsoft or Oracle so no one understands how to position or sell a true solution much less a complex outsourcing deal. Complete clowns in place - wait until Dec 14 and the CTS leadership should get removed, then we will see if this place can actually get back to performance.
    NOT CUSTOMER OR DEAL FOCUSED. Everything is internally focused and broken. To say CTS has legacy systems would be an improvement. Still running off of basic excel files and the finance team has issues with pivot tables.... Go figure...
    MEDIOCRE PEOPLE - NO CULTURE. All of the top performers have left due to the comp issues so all that's left AE the poor and mediocre performers. CTS leadership doesn't even know what they don't know....

    Advice to ManagementAdvice

    CTS leaders - Go back to Microsoft, Oracle and any other PRODUCT company that you came from - you don't get solution selling and outsourcing. To CTL leadership - please hire some leaders from IBM, HP, Accenture, PwC, EY, you get the point - people who have sold complex outsourcing solutions. Simply pay people accurately when you are supposed too. In 3+ years I haven't been paid on time 2 times in a row. Why is that?????? Comp team has more excuses than rice in China....

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    It's sales, NOT service.

    Former Employee - Customer Service and Sales Representative  in  Boise, ID
    Former Employee - Customer Service and Sales Representative in Boise, ID

    I worked at CenturyLink full-time for less than a year

    Pros

    Great benefits plan, no weekends

    Cons

    You have to be able to set aside your ethics to meet sales goals. Century Link routes most calls through sales to make sure every caller is offered something. They call it Customer Service, but really, you're in the Sales department. The managers know sales and that's it. They expect you to handle complex billing and service issues by feeding the customer some BS and upgrading them. There is no quality control. You are not required to disclose important information such as contract terms, taxes and fees as long as the customer doesn't ask.

    Advice to ManagementAdvice

    If you're going to talk about building customer loyalty and retention, then give the front-line employees tools to do so. A good start would be managers and an escalation desk who take ownership in the entire customer experience beyond just the sale.

    Doesn't Recommend
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  5. 1 person found this helpful  

    Join the 21st Century!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Great coworkers and employees who want to do a good job.

    Cons

    Guiding principles are just words on paper. Policies coming down from senior management make clear that they do not believe in anything but more profit at less cost, regardless of the toll on employees. We seem to be going backwards with regard to internal company policies and procedures.

    Advice to ManagementAdvice

    Treat your employees as you would want to be treated. More work life balance and more trust of employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Lost in the shuffle

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Ok pay and nice co workers

    Cons

    loss of direction, over work under paid, lack of pay, lack of benefits

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    supervisor

    Former Employee - Supervisor Sales  in  Salt Lake City, UT
    Former Employee - Supervisor Sales in Salt Lake City, UT

    I worked at CenturyLink full-time for more than 5 years

    Pros

    learned a lot of skills to help in my career as a supervisor

    Cons

    lots of changes in the last year closed centers

  8.  

    All was very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst  in  Saint Louis, MO
    Current Employee - Senior Business Analyst in Saint Louis, MO

    I have been working at CenturyLink full-time for more than 3 years

    Pros

    Excellent environment to be in

    Cons

    Sometimes the hours are longer

    Advice to ManagementAdvice

    pay more so people have more incentives

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    CSR I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Care Associate (Call Center) Inbound  in  Ocala, FL
    Current Employee - Sales and Care Associate (Call Center) Inbound in Ocala, FL

    I have been working at CenturyLink full-time for less than a year

    Pros

    Work at home takes about 10 minutes to log in vs. a drive to work and the gas spent getting there and back, paid time off acrued with every paycheck, full benefits after training, great support from management and coworkers, never work Sundays, good pay with commission and spiffs

    Cons

    training is tough, long and can be intimidating, schedules can change randomnly

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Strong portfolio of products & services, but needs to work on integration of people and corporate assets.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    Broad portfolio of products and services to sell. Descent benefits and vacation packages.

    Cons

    Financially (Wall Street) focused rather than employee focused. Need to integrate acquisitions (Savvis, Qwest, Tier3, etc). Need a consistent corporate message. Need a uniform compensation plan for employees - some paid on acquisition of customers vs retaining those customers - which creates a disconnect towards goals. Benefits shrank and co-pays increased. There is a lack of upward mobility and internal transfers/promotions are limited.

    Advice to ManagementAdvice

    The company needs an internal path to promotions. Consistent communication/messaging from leadership is lacking. Different compensation plans for CTS vs CL employees make cross-selling tough.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    CTL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time for more than 10 years

    Pros

    CTL offers flexible work schedule

    Cons

    CTL could pay more and have better benefits.

    Advice to ManagementAdvice

    CTL

    Recommends
    Neutral Outlook
    Approves of CEO

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