CenturyLink

  www.centurylink.com
  www.centurylink.com

CenturyLink Reviews

Updated December 22, 2014
Updated December 22, 2014
927 Reviews
2.9
927 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
284 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Many Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    I am able to preform the work they expect.

    Cons

    Never know when you are going to have a job or not.

  2.  

    Service Delivery Coordinator/PM/Billing Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Delivery Coordinator/PM/Billing Analyst in Seattle, WA
    Former Employee - Service Delivery Coordinator/PM/Billing Analyst in Seattle, WA

    I worked at CenturyLink full-time (more than 10 years)

    Pros

    Compensation & Benefits Under US West then Qwest now CenturyLink

    Cons

    Senior Management making business decisions with huge negative company, customer & employee impact.
    Union busting by targeted office closing.

    Advice to ManagementAdvice

    Run financial reports and get real customer both internal and external before closing an office.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good company to work for in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Good benefits, and company is growing.

    Cons

    Nothing to say at this time.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    If you're looking for a guaranteed 40 hour work week...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID
    Current Employee - CenturyLink Sales and Service Associate in Boise, ID

    I have been working at CenturyLink full-time (less than an year)

    Pros

    Cheap benefits, you will be able to work a guaranteed 40 hour work week with the opportunity of up to nine hours per week in overtime. There is job security here if you're able to make your sales goals on a daily basis.

    Cons

    Sales staff is paid a base pay of $10.50/hour

    Advice to ManagementAdvice

    People need to be able to make a LIVING wage. Base pay needs to be at least $15/hour after the training period is completed. Sales staff shouldn't have to rely on their commissions and spiffs alone in order to be able to feed their families. Commission checks don't start until you're in your fourth month of employment. The first three months you're starving.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    "Ok... if you like call center /customer service work"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Tarboro, NC
    Former Employee - Retention Specialist in Tarboro, NC

    I worked at CenturyLink full-time (more than an year)

    Pros

    Avg salary 33,000-35,000 or more depending on ability to sale (including bonus & sales compensation)
    Additional incentives
    Lunch vendor on site
    Free coffee
    Workout room on site
    No weekends/Closed on major holidays
    Supervisors are ok for the most part

    Cons

    Mandatory Overtime
    Stressful when calls are in queue
    Repetitiveness
    Pressure to Sale
    Scheduling PTO/Lack of flexibility

    Advice to ManagementAdvice

    End operating hours at 7pm to enable a better work/life balance

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    CenturyLink Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Columbia, MO
    Current Employee - Account Manager in Columbia, MO

    I have been working at CenturyLink full-time (more than 5 years)

    Pros

    Culture is the key to CenturyLink's Success Glen Post CEO and the Executive leadership have a defined culture and Leadership manages to it. I can see from quarterly updates and communications that CenturyLink understands the business is changing and we must change with it.

    Cons

    The acquisition of Qwest is cumbersome and sometimes hard to deal with. Commissions can be hard to understand at first.

    Advice to ManagementAdvice

    Keep driving the culture. Make the comp plan less complicated, one thing that I find very motivating is knowing how much a contract is worth to me as soon as it is signed. The strategic products should have higher comp value therefore driving to sell more strategic products.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fabulous place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator in Columbus, OH
    Current Employee - Project Coordinator in Columbus, OH

    I have been working at CenturyLink as a contractor (less than an year)

    Pros

    Compensation is right on target.

    Cons

    Too many contractors and not enough full-time employees.

    Advice to ManagementAdvice

    Give long-term contractors some benefits such at PTO.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    A Corporate Lesson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Care Associate (Call Center) Inbound in Boise, ID
    Former Employee - Sales and Care Associate (Call Center) Inbound in Boise, ID

    I worked at CenturyLink

    Pros

    Somehow if the company decided that you were good enough to be placed in the que with news customers calling for new orders then you got paid almost 10x more then other sales agents got sent on paid for vacations to resorts. Keep in mind this was a very limited (handfull) amount of reps.Basically this pro is a double edged sword since management swore by saying all the calls are the same

    Cons

    Try getting on a team for a coach that was not either sleeping with the other reps or on a huge power trip

    Union just seemed like they were not able to standup to corporate executives.

    Advice to ManagementAdvice

    This is a hilarious topic since I tried in a business professional manner to share my advice with the new call center manager but unfortunately he must of had cotton in his ears or just didn't want to listen since he only wanted to talk and have the floor the whole meeting. I did end up cutting the meeting short by turning in my badge to him after 42 months of employment.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Like Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer II in Monroe, LA
    Current Employee - Software Developer II in Monroe, LA

    I have been working at CenturyLink full-time (more than an year)

    Pros

    There's a good management track, amazing benefits and company/employee involvement, and a great working environment.

    Cons

    Still a pretty conservative work place, though I think that's mostly due to it's location in the Bible Belt.

    Advice to ManagementAdvice

    Mentoring women to get to know the business and be able to break into top-tier management is a must.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company, Great Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Offline Support Representative in Monroe, LA
    Current Employee - Offline Support Representative in Monroe, LA

    I have been working at CenturyLink full-time (more than an year)

    Pros

    Great working environment with fun people. good benefits, very laid back atmosphere, management willing to work with your schedule. Promotions and ability to move up in the company are always availale

    Cons

    Of course there is a learning curve and constant change in the company, which is the case with any growing business.

    Recommends
    Positive Outlook
    Approves of CEO

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