CenturyLink Reviews

Updated April 17, 2015
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Employee Reviews

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  1. It has been a great company to work for because it is stable work and in high demand.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Field Service Technician in Tallahassee, FL
    Current Employee - Field Service Technician in Tallahassee, FL

    I have been working at CenturyLink full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like being able to work out in the field without anyone looking over my shoulder. The pay is good and we are furnished with a work vehicle including gas. It is rewarding to have happy customers and to be able to install and repair the service we provide.

    Cons

    Having to work a lot of weekends is a bummer.

    Advice to Management

    I know the bottom line is important, keep the tech's happy and they will be productive. Micro-managing and pushing for more, more, more is not good.

  2. Always changing, always staying the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Seattle, WA
    Current Employee - Senior Software Engineer in Seattle, WA

    I have been working at CenturyLink full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My team and direct manager has been constant, and we have been growing and developing new applications as a team. I work with some very smart, wonderful people who are dedicated to the success of our team, applications and company.

    Cons

    I first started with US West, which was then purchased by Qwest, which was then purchased by CenturyLink. With all these mergers there is always an effort to consolidate systems, and a flux of priorities, which gets tricky to figure out what to focus on, and takes time away from real work at times.

    Advice to Management

    There are many smart, intuitive people who know both the business and software side of things, that would have excellent input as to how to effectively integrate systems and appropriately architect solutions.

  3. CTL is a good company but maybe not long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Denver, CO
    Former Employee - Manager in Denver, CO

    I worked at CenturyLink full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    good people and work environment.

    Cons

    Very large and will need to downsize before profitable. only job opportunities are in Monroe LA

    Advice to Management

    Dont focus so much on monroe

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  5. Helpful (5)

    Failure is not an option: It’s inevitable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Saint Louis, MO
    Current Employee - Director in Saint Louis, MO

    I have been working at CenturyLink full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is an intention to move the company out its 19th century businesses into the future with hosting and cloud.
    The company treats employees with reasonable fairness.
    Benefits are decent. Not great and not bad, but decent.

    Cons

    CenturyLink is a phone company and it always will be. Fiefdoms, process and authority trump results, innovation and success. In you like opaque bureaucracies, you will like CenturyLink.

    Management follows the 80/20 rule. 20% of management is proficient. 80% is hopelessly inept. Within that 80% are two groups.
    #1. Process Parrots: These are people born and bred in telco. They have no business sense, no technical acumen and no charisma. They do nothing but carry on the traditional of useless process. That keeps them employed, but prevents any sort of progress.
    #2. Big Hat, No Cattle Loudmouths. These people talk a lot about what “must be done” and what “should be done” but when it comes time to get something done, they cower in the shadows.

    Smart people won’t work here very long, if at all. Unless you are oriented towards political intrigue and paper-shuffling, you will find frustration at CenturyLink.

    IT systems are a horrific mess. Companies were acquired but integration of systems is a non-priority. Be prepared to deal with typhoons of changing applications, sign-ons and passwords.

    Stock grants and equity awards do not exist. Management believes the vast majority of employees have no stake in the company’s success and shouldn’t be rewarded if the company succeeds. Think about that attitude for a few minutes.

    Advice to Management

    Process and reorgs are no substitute for purpose and direction. Unless there is a clean-sweep of the schlemiels camping out in senior management, the long and ugly crawl to irrelevance will accelerate.

  6. Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in Salt Lake City, UT
    Current Employee - Tech Support Representative in Salt Lake City, UT

    I have been working at CenturyLink full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great benefits, including paid tuition.

    Cons

    negative environment, strict guidelines, strict absence policy. very low pay.

  7. As a first company CTL is absolutely professional Company to gain professional experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Environment is awesome and friendly

    Cons

    I could find a flaw with CTL Leads

    Advice to Management

    THey are doing absoultey wonderful.

  8. Depends on your group

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    There are a lot of opportunities if you're willing to work for them, good people and culture

    Cons

    Get in their own way sometimes

    Advice to Management

    Be willing to change and improve

  9. Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Cutting edge technology.
    Senior leadership.
    Local management.

    Cons

    Long hours.
    Union involvement.
    Lack of training.

    Advice to Management

    Keep doing what you are doing.

  10. HR Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Pay was decent. Very friendly atmosphere.

    Cons

    Many of the higher-ups are close-minded and have low levels of education.

  11. Great Place to Work in the Midwest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Littleton, CO
    Former Employee - Senior Software Developer in Littleton, CO

    I worked at CenturyLink full-time (more than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    One of the best employers for a perfect work-life balance. Benefits are definitely industry standard if not better. Management is definitely focused towards growth.

    Cons

    While management is making every effort to switch to next-gen technology driving the business, the company has a lot of challenges from an integration standpoint that need to be resolved, primarily because the company as it stands today is the result of many many many successful mergers and acquisitions.

    Advice to Management

    If the management paid a little more attention to employees' growth aspirations, a lot of knowledge and dedication could have been retained.

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