CenturyLink

www.centurylink.com

CenturyLink Reviews

Updated January 29, 2015
Updated January 29, 2015
968 Reviews
2.9
968 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
306 Ratings

Review Highlights

Pros
  • Work life balance is good, because there is no work and free cab if you are in shift (in 80 reviews)

  • Good pay and benefits and a general level of professionalism (in 36 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 42 reviews)

  • Eliminated many talented Qwest management in favor of the Monroe LA based click (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Qwest load specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Load Specialist
    Former Employee - Load Specialist

    I worked at CenturyLink full-time (more than 5 years)

    Pros

    Good pay and benefits. Some great people as work mates.

    Cons

    They had a bad tendency to micro manage which screwed up customer service due to employees always trying to meet the numbers. Employees dropping calls on customers with harder than typical problems or transferring their calls to another dept even though it should have been handled by them.

    Advice to ManagementAdvice

    Don't micro manage your employees

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    If you work in IT, it's a dog-eat-dog, sink or swim environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Littleton, CO
    Current Employee - Analyst in Littleton, CO

    I have been working at CenturyLink as a contractor (less than a year)

    Pros

    Most of the non-management technical-level people are decent and hard-working, competent and intelligent. If you like ultra-complex systems, this is your place.

    Cons

    - It's high-tech whack-a-mole every day, for very long, stressful days, nights and weekends.
    - Leadership, communication, and follow-through on high-tech projects is almost non-existent.
    - If you're new, there's no training or orientation, it's sink or swim, and the people who could help you are far too busy to be able to take the time to help you.
    - The systems are stunningly complex, with no overview documentation of business processes or systems interfaces. To figure out how some of their systems work would require you to read 200 documents stored in 20 different places, and then interview another 20 people because half the important information is only in people's heads.
    - Because there is such a disdain from tech management towards the business side, millions of dollars are wasted every year on frantic disorganized and chaotic projects that end up going nowhere.

    Advice to ManagementAdvice

    - If a certain set of managers and architects get an absolute "FAIL" on their last few projects, don't give them another multi-million dollar project
    - Specifically, the claims made by the architects of the Lion project as far as business benefits are delusional. Anyone who has a passing familiarity with hi-tech knows that if you ADD complexity to an already mind-boggling complex system, it doesn't get faster or better? If there's no accountability for the architects of major projects that fail, epically, every year, then CenturyLink deserves to fail, and be bought out and cleaned out.

    Doesn't Recommend
    Negative Outlook
  3.  

    Employee treatment Good, Customer treatment bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (more than 8 years)

    Pros

    Competitive salary, Decent benefits programs,wellness program Ability to work from home

    Cons

    Customer service quality has steadily gone down hill since the merger of Embarq and centurytel

    Advice to ManagementAdvice

    More emphasis needs to be placed on improving field response to keep customer appraised on every level of the service call. A service commitment guarantee with a bill credit could be adopted in line with other similar companies in the high speed industry

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Not the worst place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention Representative in La Crosse, WI
    Current Employee - Retention Representative in La Crosse, WI

    I have been working at CenturyLink

    Pros

    The pay and incentives are good. Training is thorough enough to do your job, but that's it. Trainer in La Crosse, WI location is exceptional! He is very knowledgeable and charismatic and truly wants to see you succeed.

    Cons

    Once training is done and you are on the phones, it is difficult to find help with something if you need it. Sometimes it's difficult to find the answer in the handbook or other resources, but supervisors are not always willing to help. Supervisors tend to single out their 'shining stars' and focus on them. Some employees don't get the weekly development training while others get extra attention. 'Teamwork' is just a word.

    Advice to ManagementAdvice

    Treat everyone the same! Learn to hide your feelings of favoritism. Make sure all managers/supervisors are showing the same methods for doing things. Often we were told something different by each supervisor on how to perform a specific task.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Unfair work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager III
    Current Employee - Customer Account Manager III

    I have been working at CenturyLink

    Pros

    Flexibility and benefits. Great peers.

    Cons

    Minimal Support, Compensation plan extremely difficult to figure out or get paid. Favoritism. Ethics issues.

    Advice to ManagementAdvice

    Be Fair and consistent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Train Wreck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer
    Former Employee - Network Engineer

    I worked at CenturyLink as a contractor (more than 3 years)

    Pros

    no benefits for contractors which there are a lot of working there. No vacation, no training

    Cons

    everything... no training, no vacation, no time off, lots of contractors working there. They are gobbling up companies and fail to integrate them properly into their business model.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    The constant is change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at CenturyLink

    Pros

    Good immediate peers, pockets of areas that challenge the status quo for the better, good time off package

    Cons

    True integration of acquired companies is harder than I think the decision makers realized, silo mentality with competing interests trumping overall company goals, annual (or some times more frequent) reorganizations that feel like just moving deck chairs on the Titanic, benefit erosion, pay practices hurt people that entered the wrong part of the business, no visible career path or promotion opportunities

    Advice to ManagementAdvice

    Conduct skip level meetings to get to the heart of what the company's challenges are since presentations are tilted to accentuate positives and minimize negatives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO

    I worked at CenturyLink

    Pros

    Good day to day management, good pay and excellent benefits.

    Cons

    Long term focus was on selling the company. No strategy for growing or maintaining the business. Top management was solely interested in cashing out.

    Advice to ManagementAdvice

    None. The vast majority are now retired.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink

    Pros

    I have several different positions, and enjoyed learning.

    Cons

    Too politically correct in my opinion

    Advice to ManagementAdvice

    No Comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great company with many opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink

    Pros

    Great pay and very flexible work environment

    Cons

    Long hours (getting paid OT pay helps though)

    Recommends
    Positive Outlook
    Approves of CEO

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