CenturyLink

  www.centurylink.com
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CenturyLink Reviews

Updated August 19, 2014
Updated August 19, 2014
658 Reviews

3.0
658 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
233 Ratings

Review Highlights

Pros
  • Good work life balance, reasonable managers at the local level, good people to work with (in 50 reviews)

  • Decent pay and benefits package for former Qwest employees (in 20 reviews)


Cons
  • Lay offs, can't get information out of upper management on anything important (in 32 reviews)

  • No Career advancement unless you want to move to Monroe LA even then it is unlikey (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Limited, but great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Washington, DC
    Current Employee - Manager in Washington, DC

    Pros

    Flexible environment. Remote atmosphere.

    Cons

    Very little time off available because of work load.

    Advice to ManagementAdvice

    Create a better work life balance for your employees

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Ever changing, competitive, technology environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Trainer  in  Salt Lake City, UT
    Current Employee - Corporate Trainer in Salt Lake City, UT

    Pros

    I liked working there because I could move into higher positions. My job location featured a family environment with amazing coworkers.

    Cons

    Increased job responsibilities without financial compensation. Decreased benefits including less contribution to my 401K.

    Advice to ManagementAdvice

    Invest in your employees. Remember that they are the backbone of your business. Treat them well, and they will work hard for you.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I worked for CenturyLink from 2010-2011.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Care Associate (Call Center) Inbound  in  Jefferson City, MO
    Former Employee - Sales and Care Associate (Call Center) Inbound in Jefferson City, MO

    Pros

    Great base pay, benefits, and awesome commission (when you can get it).

    Cons

    Its all about the numbers. If you sell, sell, sell, you're an awesome person and everybody loves you. The moment you fall, everyone is against you and the company places you on these "learning strategies" that are supposed to assist you with selling better. The company has a history of routing calls to certain individuals that they favors more than others.

    Advice to ManagementAdvice

    You're constantly loosing folks who are really caring individuals who I've personally heard give great customer service. A change in attitude towards how you terminate people would be wonderful.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Basically a good place to work and advance a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There are opportunities to advance your career without leaving the company. This allows for gaining experience, increasing your earnings while staying with the same company and, sometimes without moving across the country. Yet moving to other cities is frequently an option and can also be a benefit for employees wishing to relocate.

    Cons

    During my employment there were several acquisitions. These always present challenges at any company. Both employees and senior management need to recognize this and prepare for these challenges prior to taking on any additional acquisitions. Everyone needs to realize they are capable of adjusting to new processes, procedures, benefits, etc. which may be the best option for the company versus having the attitude - That's not the way we did it before the acquisition.

    Advice to ManagementAdvice

    This company is extremely focused on diversity which is great. It could definitely benefit from defining a strong company culture and providing face-to-face training to encourage employees to understand and participate in behaviors that reflect the type of culture the company has chosen. The need for helping employees understand company culture has become more apparent with each acquisition.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Stay Away

    • Senior Management
    • Culture & Values
    Current Employee - Project Manager
    Current Employee - Project Manager

    Pros

    Plenty of resources to get the work done. Several layers of management create a buffer to get work done without being called into escalations.

    Cons

    CMMI Certification leads to process overload for a Project Manager - unable to effectively manage projects as process makes it difficult to get things done. Constant audits of projects to ensure process is being followed.
    No face to face conversations, everything is done via phone. Inflexible when it comes work from home & with all conversations via phone, it shouldn't matter. Many of the employees are unhappy and create a toxic work environment. Most of the employees have been working there for several decades and there is a resistance to change.
    Also a lack of generational awareness/differences in the workplace, many people making inappropriate comments about age. Lack of interaction from Senior leadership with working teams.

    Advice to ManagementAdvice

    Don't have process for the sake of process. Senior leaders, interact with your teams.

    Doesn't Recommend
    Negative Outlook
  7.  

    Not enough care for the "soldiers" of the company. Too money driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAM III  in  Denver, CO
    Current Employee - CAM III in Denver, CO

    Pros

    Benefits but that is really about all. No upward mobility and the management doesn't listen regarding proposed changes. Sorry, I tried.

    Cons

    Upward mobility is nonexistent, sales ethics are low, poor middle management. Really poor morale with constant pressure on selling or should I say just making the numbers look good, even if the sales aren't really there.

    Advice to ManagementAdvice

    Less pressure on sales staff by hiring better quality sales managers, not slave drivers- 40-50% turnover each year is not a good sign.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Much better before the merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Analyst  in  Denver, CO
    Current Employee - Tax Analyst in Denver, CO

    Pros

    There are none - this company is the pits!

    Cons

    Crappy boss - see "pros"

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatch Specialist I  in  Wake Forest, NC
    Current Employee - Dispatch Specialist I in Wake Forest, NC

    Pros

    good insurance, Job is challenging , For the most part, techs are good to work with.

    Cons

    unprofessional, inconsistent management, unfair employee processes

    Advice to ManagementAdvice

    listen to your employees , stay consistent with reprimands, job duties, don't play favorites. Management is not approachable. Employees all have the same demands, but the pay is double for the senior agents and junior agents..too much inconsistency with pay. PTO time is unfair without a sick policy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Terrible Leadership, good benefits, decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    No take home in current role, leave it at office.
    Good Benefits
    Decent Pay
    Work/life balance

    Cons

    Terrible leadership
    Terrible bonus/raise program
    Terrible vision
    Management/Executives do not care at all about mental well being of employees
    Massive Workload and not enough human capital, pack on more and more work while offering no pay increase
    Lots of people leaving

    Advice to ManagementAdvice

    Go to school for Management

    Doesn't Recommend
    Disapproves of CEO
  11. 4 people found this helpful  

    Senior Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Denver, CO
    Former Employee - Senior Analyst in Denver, CO

    Pros

    Occasionally I could work from home, leave early, or otherwise take an afternoon off without having to request the flexibility days in advance.

    Cons

    There is no career growth possible with this company unless you are willing to relocate to Louisiana. Women almost never got promoted, just given more work responsibilities. The benefits after the merger with Qwest were far below industry standard.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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