Cerner Reviews

Updated July 27, 2015
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3.6
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Cerner Chairman, CEO & President Neal L. Patterson
Neal L. Patterson
584 Ratings

Pros
  • Cerner takes a genuine interest in their employees and their families (work/life balance is important) (in 21 reviews)

  • Great place for out of college first salaried job (in 41 reviews)

Cons
  • work life balance is almost non-existent (in 75 reviews)

  • Sometimes very long hours when on site (in 67 reviews)

More Pros and Cons

989 Employee Reviews

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  1. Tiger Institute in Columbia Missouri

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer Intern in Columbia, MO
    Current Employee - Software Engineer Intern in Columbia, MO

    I have been working at Cerner (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Innovative teams, exciting projects, great work life balance. The people are super friendly and always willing to help.

    Cons

    The office I work in is a little dark and antiquated. This is the exception though by far, not the rule.


  2. A great place to start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Solutions Analyst in Kansas City, MO
    Current Employee - Technical Solutions Analyst in Kansas City, MO

    I have been working at Cerner

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -great place to start a career -constantly growing -management helps place you where you want to be places

    Cons

    -very fast paced, can be a bad thing, -occasional long working hours -cafeteria food can be overpriced


  3. Software Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Kansas City, MO
    Current Employee - Software Engineer in Kansas City, MO

    I have been working at Cerner (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cerner offers multiple hosting options.

    Cons

    Cerner's off-site hosting is an ASP model rather than a SaaS model.

    Advice to Management

    every thing is good no advice


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Kansas City, MO
    Current Employee - Director in Kansas City, MO

    I have been working at Cerner full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Wonderful vision and growth opportunities.

    Cons

    Underfunding of critical initiatives


  6. Helpful (5)

    Great Opportunity for right out of School

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Solution Analyst in Kansas City, MO
    Current Employee - Technical Solution Analyst in Kansas City, MO

    I have been working at Cerner full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity for those right out of school. When I was hired, someone with not a great deal of technical experience could be put in the position to be technical or client facing or administrative - it's fairly easy and common to move around the company. The compensation is fair but depending on how you feel about being on call, can sometimes not be enough. If you happen to work for a Solution which fits neatly in to the "Millennium" software suite, you'll find that was is expected of you is fairly straightforward and well defined - you shouldn't have a difficult time meeting expectations. Exceeding expectations or impressing others during review time, on the other time, is very difficult. Come review time, managers expect to see something very specific, yet are extremely vague when it comes to how to advocate for one's self. If your manager is proactive and good at getting promotions for his/her people, you won't have it hard during review time at all (and he/she is likely to get promoted out of your team very quickly). However, this can also lead to deserving people getting shafted for promotions (because of inactive management) and shafting hard working/intelligent individuals. However, if you are self directed then this is easily ameliorated. I have seen people rise from an "Analyst" position to an executive role - self driven individuals who learn how to play the "game" rise quickly. It won't be on accident, however - those who are comfortable with where they are, will stay exactly where they are. Having said that - there also isn't any directive on "how" you have to contribute to your team. They analyst who is good with making relationships with the client is just as valuable as the analyst who can technically understand and respond to the client's problem without engineer assistance. Cerner encourages innovation at all levels. Innovative management styles, technical innovation, process innovation are all areas that are encouraged, no matter what role you currently occupy. This makes the prospects look pretty big for someone who wants to stick with the company. It's difficult to get "bored" of the job as you'll likely need to adapt to something new every couple of months (sometimes less). This is a con for some but happens to be a pro for me. Much is said about Cerner's "long work week" and how it demands a lot of time from its associates. Although this may have been true in the past, Cerner appears to be very concerned about this image and does what it can to not pressure employees from spending too much additional time outside of regular working hours to make metrics. Many of my fellow associates who I find complain about this came here straight from University and had different expectations for what working life would be. The tremendous learning curve doesn't help either. You still have several of the "old guard" in Cerner who have the attitude that one's life should be devoted to their job but for the most part, they expect you to work hard while you're there, and leave it at work when you leave.

    Cons

    Metrics are a big to do at Cerner. Many managers are quick to point out that "metrics aren't everything" at town halls and meetings but when it comes to the every day, you are having a good day when your metrics are low and a bad day when your metrics are high. Middle management often lacks the drive for context that causes them to make decisions for the good of the metric over the good of the client on the other end of the phone. Speaking of phones, a good example of this is Cerner's "call metric" which has become their new favorite. Cerner has made an initiative to increase end-user and client side support staff satisfaction - but they aren't sure how. So the proudly "numbers driven" upper management has come up with a plan to start tracking the amount of "calls" made (as opposed to other forms of communication) because it's an easily identifiable trend that the more calls made by certain organizations, the greater return rate of surveys expressing their satisfaction with Cerner's service. The problem, however, is that pressure gets put on middle management and the "ground level" personnel to make gratuitous and often redundant communication for the sake of making a metric, the needs of the client are lost in the corporate shuffle - what I mean by this is it often becomes more important to "call the client" than to resolve the client's original issue. Working in technical support for Cerner will require you to be a self-studier. Cerner's formal training is often counterproductive and inconsistent. Cerner has tried but hasn't come up with anything effective, at least that I've been able to observe. With that in mind, Cerner often understands that their associates need time to grow and don't start expecting full participation out of you for about of year- so you have plenty of time. Upper management can be a problem more often than not but it would seem that, being famously "numbers driven", they can be cajoled into not interfering with the "day to day" operations - so long as metrics are met. This allows "lower management" to really define/streamline how THEIR team should operate.

    Advice to Management

    Training shouldn't be comprised of a bunch of online videos and a few quizzes. Training needs to be hands on for the majority of associates. More ACE trips to client sites which are SPECIFIC TO THAT ANALYST'S SOLUTION could go a long way to allowing the analyst to draw upon proper context when reviewing tickets. Also, training should involve actually building a solution and testing out their build of that solution. An analyst should be able to implement their solution from top to bottom and with several different configurations. If anything is tested, their ability to do this should be periodically determined. There needs to be formal advice for the review process. I went many years without promotions that I thought I deserved because nobody taught me how CERNER expected me to advocate for myself.


  7. sr systems engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Kansas City, MO
    Current Employee - Senior Systems Engineer in Kansas City, MO

    I have been working at Cerner full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    leader in healthcare IT business, Good Employee Relations and Fair Treatment,Support and Training and Learning/Development for freshers.

    Cons

    No connection to big picture,communication issues and lake of motivation.No fun

    Advice to Management

    fix people issues like No connection to big picture,communication issues and lake of motivation.No fun


  8. Clinical Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Support Specialist in Seattle, WA
    Current Employee - Clinical Support Specialist in Seattle, WA

    I have been working at Cerner

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours, interesting work, teaching is very fun and satisfiying.

    Cons

    Difficult having 2 bosses to answer to.

    Advice to Management

    Design job so their is only one boss.


  9. Consulting Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    I have been working at Cerner full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There is a lot of room for upward mobility.

    Cons

    Work / life balance can de difficult at times.


  10. Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity, Great Growth and stop opportunities. Large and stable. Any and all technologies you want are available to learn. Great training.

    Cons

    Cap out on pay. Lots of politics. Slow to make change happen.

    Advice to Management

    completely break up existing organization structures and rebuild to displace cogs in the current organization structures.


  11. software engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner

    Pros

    great co worker, okay pay, okay benefit, good work life balance a lot of young people

    Cons

    legacy technology manager does not know what they are doing, a lot of managers, a lot of useless people who do not work at all while others works really hard



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