ChannelAdvisor

  www.channeladvisor.com
  www.channeladvisor.com

ChannelAdvisor Reviews

Updated December 17, 2014
Updated December 17, 2014
50 Reviews
3.0
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Scot Wingo
38 Ratings

Review Highlights

Pros
  • Great benefits, top level health insurance, life insurance (in 7 reviews)

  • Benefits package outside of salary includes top level health insurance, life assurance and share options (in 4 reviews)


Cons
  • Work - Life Balance - because of the above, you must learn to work smart (in 3 reviews)

  • Sales, especially inside sales, is a mess (in 4 reviews)

More Highlights

Employee Reviews

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  1.  

    Loved my time at ChannelAdvisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ChannelAdvisor

    Pros

    Great culture
    ability to advance if you work hard
    easy to sell product
    promotion from within

    Cons

    None that are not common at most jobs.

    Advice to ManagementAdvice

    Keep listening to your people, as you always have.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Still hoping because I believe in miracles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor

    Pros

    As others have mentioned the CEO is intelligent and kind. Some awesome people, very family-oriented company, good benefits. The concept and the product are sound.

    Cons

    While the product and concept are great, I'm afraid the potential is being squandered just a little more daily. Almost all clients are unhappy and employees don't feel much better. Culture is rife with mediocrity and gravely disappointing clients is standard. The entire client success department should be renamed client failure. Sadly it all begins with sales. In this day and age their sole strategy is cold-calling these poor prospects to death (the company sells a digital marketing suite--really, noone's read sales 2.0????), lying through their teeth, and then sending them down the river to a woefully inadequate support system. In addition, the pricing is tantamount to highway robbery. Turnover is high, ethics are low, and balanced, intelligent leadership is no where to be found. The culture, especially in sales, rewards those who lie steal and cheat, whereas other departments reward laziness (that could be said for a good part of sales too!!!) I've thought about it and I've never seen or learned about any core company values at ChannelAdvisor. It makes sense, its devoid of any.

    Advice to ManagementAdvice

    Change the guard, and what took so long? Start respecting clients, revamp the pricing and move the needle from not good in this case, but barely okay, to great. There are only so many employees, clients and partners to burn through before there's nothing left. And let your employees work from home once in a blue moon! If you want to tout yourself as an ahead-of-the-curve technology company...time to act the part! Happy employees and happy clients matter and today they can take to the internet to expose your bad practices. Stop dismissing the incessant stream of bad reviews and fix the problems. When you do, this company will rock.

  3. 1 person found this helpful  

    Challenging and dynamic but very chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Morrisville, NC
    Current Employee - Anonymous Employee in Morrisville, NC

    I have been working at ChannelAdvisor full-time (less than an year)

    Pros

    Channeladvior is a very progressive firm that offers a very relaxed culture and working experience. The office is very much in the style of a tech start-up and much of the playful nature of that kind of firm holds true. The product and services offered are compelling and well designed and fill an interesting niche in the market.

    Cons

    The cons at ChannelAdvisor stem directly from the Pros. The company is still in it's post IPO honeymoon. The staff has grown exponentially and experienced talent is scattered all over. The expansion has been poorly managed and the overall environment feels very undisciplined. There is virtually no on-boarding program to speak of and their is very little time for more senior staff to mentor or coach incoming workers. You kind of get thrown into the mix and have to figure out how you can add value. It's very overwhelming at first and makes things uncomfortable for new hires.

    Advice to ManagementAdvice

    Stronger middle management with more long term vision is needed. Clearly defined career paths, more concise metrics, and a more accountable staff. You need to be able to scale your firm and that may mean making some hard choices and doing some serious reflection on your current path.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    No growth path for engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC

    I worked at ChannelAdvisor full-time

    Pros

    Challenging software development problems
    Can use cutting edge technology...sometimes

    Cons

    Lots of legacy code
    No growth path for engineers. If you don't want to be a mid-level manager, you've got nowhere to go

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
  6. 1 person found this helpful  

    Great product, but little room for internal advancement due to poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales
    Former Employee - Inside Sales

    I worked at ChannelAdvisor full-time (more than an year)

    Pros

    CEO Is very approachable and probably knows more about e-commerce than anyone you will ever meet. There are some good people here in various departments and the training program is great for learning about e-commerce in general . The benefits are excellent (pay is ok but could be better) and the location is convenient and accessible from the RTP area. As an intern this would be a great place to gain experience and knowledge.

    Cons

    Working in inside sales is an almost impossible way to start a career with the company and management seems to care less that they spend a ton of $$$ hiring, training, and firing employees in sales. Almost no one was promoted in the time that I was there. The sales dept. does a poor job of utilizing talent and smart people overall. As a result, employees quickly find jobs elsewhere as the company tries to find salespeople that can ignore the problems around them.

    I have witnessed several successful salespeople fail here due to the nature of selling a complicated product amongst very high expectations. The problem with inside sales is that after days of qualifying an interested prospect to the best of your knowledge, the executives (and their managers) can quickly dismiss these leads as not “good enough” to sell to, and you get paid $0. As a word of advice, apply for a sales executive position if you don't mind long hours and do not care about moving internally, but do not start out in inside sales. Many bright and talented people have been strung along for months and years with no clear path for advancement.

    Advice to ManagementAdvice

    Eliminate inside sales, maybe entertain some offers by companies like Adobe or Google, or do something different with your sales structure before it all comes crashing down

    Doesn't Recommend
    Approves of CEO
  7. 2 people found this helpful  

    Opportunity lost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Sales Executive in Morrisville, NC
    Former Employee - Enterprise Sales Executive in Morrisville, NC

    I worked at ChannelAdvisor full-time (more than an year)

    Pros

    The benefits are stout - no question about that. There are a lot of really smart people in the building that are knowledgeable about e-commerce. The software is top notch by any standard of measure. The CEO is one of the cooler people I have ever met. And the most accessible leader of any company I've ever worked for.

    Cons

    The sales organization is completely different from the rest of the company. I suspect in any other area this would be a great place to work. For a sales person they basically hand you the phone book (or in this case, the internet) and tell you to start prospecting. The other choice is to start mining salesforce for prospects that 7 other reps have already called. Its not good for the rep, and it certainly isn't good for the prospects. Territories would solve a lot of that, but the sales management hasn't figured that out yet. Enterprise gets a book of accounts assigned to them, but the mid market people have no such protection, so it becomes a free for all where everyone is stepping on each other's toes. There is a lot of turn there for a reason. And the sales managers would not succeed in other companies - they were just in the right place at the right time. They play favorites openly and unapologetically. Its disheartening to sit there making your calls and not getting anywhere, and then see the chosen ones regularly handed things that close. And then get lectured and have your job threatened. I predict the sales organization will continue to churn - its easiest to find people for those roles. If someone sticks, great. If not, they will just hire another one.

    Advice to ManagementAdvice

    Blow up the sales department, and hire some people that didn't start with the organization. Just because they could sell doesn't mean that they can manage. And having never been anywhere else, they don't know what they don't know. And when this topic comes up, stop dismissing these reviews as just disgruntled former employees. You are attracting a lot of talented people and chasing them away.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Thankful for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mid Market Sales Manager in Morrisville, NC
    Current Employee - Mid Market Sales Manager in Morrisville, NC

    I have been working at ChannelAdvisor full-time (more than 5 years)

    Pros

    ChannelAdvisor has provided me with the opportunity to expand my career path. They are a very "adult" atmosphere which means if you work hard and are successful you are noticed and have opportunity for growth and career advancement. The culture is amazing but that is a given with the consistent "Best Places to Work" awards. I enjoy the consultative sale where we are able to learn about the business and their needs and plug in how ChannelAdvisor can help rather than trying to push the sale.

    The SLT team definitely is taking the company in the right direction. The ramp process for any new rep gives a rep a great opportunity to build a pipeline, learn the industry, and learn the sale while having the opportunity to make a good deal of money. The management team are all in the positions for a reason, most have been successful here and are now managing and others came from a great background to coach and motivate. Bottom line they are there for your success and not absent.

    I'm thankful for this company for providing me a great career and growing my sales knowledge leaps and bounds. If you have an interest in selling a solution in an industry that is constantly changing as well as an industry that is only growing and couple that with a great atmosphere with great leaders then ChannelAdvisor is for you.

    Cons

    It is a longer sales cycle so building a pipeline is a hustle. But I feel like that comes with any new sales position.

    Advice to ManagementAdvice

    Keep a good ratio of managers to sales so that you can keep that personal touch on each of the reps.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Run, don't even stop to look

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time (more than an year)

    Pros

    CEO is very knowledgeable, visionary and definitely possesses domain expertise here. But that's where the positives end.

    Cons

    Leadership teams are well in over their heads. Senior leadership may know the ecom business but have no clue how to run their functional areas. Especially services. Clearly no experience in services business.

    Jump down to director level and it just becomes a joke. Most are organically grown from within but have zero leadership background, skills or thought process. They hired one from the outside and he looked promising but quickly bailed because of this circus. No strategy all reactive. They throw the strategy word around but have no clue what that really means.

    Manager layer........"hey you've been here for a while and have been fairly average at your job, want to manage?"

    Business decisions are made from personal opinions, rather then any intelligence, and they change day to day depending on what the person is feeling that day.

    Hiring, mostly younger attractive women who can do no wrong because of the weak management.

    Kpis and goals unrealistic. They'll tell you one thing during your interview and then it changes when you're on board. Zero effort put into any plans to help you achieve your goals. They're just there. You figure it out.

    They win best place to work because there's no structure here and people get away with so much.

    Advice to ManagementAdvice

    Sell the company. There's no hope. As soon as something becomes available I'm out of here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Stay away from Inside Sales. Culture is gone since IPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Morrisville, NC
    Former Employee - Inside Sales in Morrisville, NC

    I worked at ChannelAdvisor full-time (more than an year)

    Pros

    Strong product in an interesting niche
    Great benefits

    Cons

    Incompetent management that berates employees to hit goals
    Unrealistic goals
    No set guidelines and unclear sales rules
    You will not move up here
    Great product just too expensive unless enterprise account

    Advice to ManagementAdvice

    My entire team over 10 people have left to work elsewhere over the course of a year.
    Find better managers and work on fixing culture in sales dept. it's tense and cut throat

    Doesn't Recommend
    Approves of CEO
  11. 1 person found this helpful  

    Great place to be, but a few flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Morrisville, NC
    Current Employee - Anonymous Employee in Morrisville, NC

    I have been working at ChannelAdvisor full-time (more than 5 years)

    Pros

    - Relaxed atmosphere
    - Great people
    - Innovative software
    - Benefits
    - Ok pay

    Cons

    - Hours can be long
    - No work from home policy as SLT doesn't think it can trust it's employees, which is disappointing
    - Pay, while competitive could be better
    - Stress
    - Time off per year could be much better. No increase for the time served.

    Advice to ManagementAdvice

    Trust your employees and allow them to work from home, raise salaries and create tiered vacation program. There are other companies offering better benefits that will begin to poach the best of us. Do better.

    Recommends
    Neutral Outlook
    Approves of CEO

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