ChannelAdvisor

  www.channeladvisor.com
  www.channeladvisor.com
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ChannelAdvisor Reviews

Updated September 13, 2014
Updated September 13, 2014
39 Reviews
3.0
39 Reviews
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Scot Wingo
29 Ratings

Employee Reviews

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  1.  

    Implementation, Sales and More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time for more than 5 years

    Pros

    Great work environment and company culture. I believe our CEO probably knows everyone and he is outstanding leader in our industry. The company has great vision and stays focus on our core competency (which really drives our success). Our Senior Leadership Team does a good job of communication and keeping things as transparent as possible. There are growing opportunities and the training program is very progressive in style.

    Cons

    Newer positions don't have a clear growth plan. Their are many positions that can leave you stuck in a rut and you have to have clear idea of what you want to do next or you will find yourself doing the same thing forever.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great place to work if you're looking for a challege

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time for more than a year

    Pros

    There are a lot of great people working here with a great group of talented people looking to try new things and expand in all areas of technology and development. It's challenging, but in a good way and you will learn a lot if you are willing to take the time.

    Cons

    There is a LOT to learn and because of the breadth of the platform for many people it may seem endless but remember that you will have a vast amount of resources to draw on and you will only fail if you do not ask questions.

    Advice to ManagementAdvice

    Keep listening to the developers and keep focusing on making a sustainable, scalable product. The minute we start reacting is when we start failing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company culture not the most competitive salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time

    Pros

    Great culture, awesome product, amazing CEO, good team

    Cons

    Lower salaries than similar companies, not a lot of opportunities to grow internally lately they have been hiring externally for mid management positions

    Advice to ManagementAdvice

    Promote more from within, increase salaries

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Typical software company, unorganized sales department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ChannelAdvisor

    Pros

    Dress code is casual, which is nice. The software is the best in the industry, but is very complex and cheaper alternatives exist that pretty much do the same thing. Food trucks are available, but you'll pay a price for it. Other departments seem pretty happy being there other than the sales department.

    Cons

    Sales, especially inside sales, is a mess. Managers here and there, splitting teams here and there, it's like every decision is made by randomly throwing darts. The rules on what prospects to call, who to work with, etc. are constantly changing, so those who chummy up with certain people are protected from any negative consequences that may result.

    Quotas are unrealistic compared to similar companies, and the slim minority (maybe 15%) who do hit goal are hailed as "the chosen few" by managers and congratulated at every available public opportunity. Few women succeed in these roles, and success is usually making it past a year! Poor work-life balance in this particular sales environment, so don't even think about taking that vacation if you aren't a top dog.

    Advice to ManagementAdvice

    Focus on ONE thing at a time instead of trying to conquer the world overnight, and set realistic goals for your sales dept.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Winning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Raleigh, NC
    Current Employee - Sales in Raleigh, NC

    I have been working at ChannelAdvisor full-time

    Pros

    This is a winning team in a rapidly expanding industry. Senior leaders are focused and committed to grow teams of capable people to build an innovative product that increases the value of our customers, partners, and industry.

    Cons

    The breadth of the platform makes for a long learning curve and requires patience to become excellent. It's pretty user friendly and the training infrastructure is improving, but there's no substitute for experience from time spent using, learning, and selling the platform.

    Advice to ManagementAdvice

    Continue to stay in touch with your teams at every level. Strengthen the awareness of cultural values and ensure the vision stays at the forefront of teams at every level.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not Bad, but Needs Stronger Leaders in Middle Mgmt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Raleigh, NC
    Current Employee - Software Engineer in Raleigh, NC

    I have been working at ChannelAdvisor full-time for less than a year

    Pros

    Company tries to do morale-team building activities for employees.
    Most of the employees are friendly & create a good working environment.
    The work is challenging and interesting.

    Cons

    Inexperienced leadership that are not good communicators.
    Engineering teams operate under incorrect agile mindset when they really just want to work without accountability.
    Pay is below standard for the area.
    Balance of work-family is claimed, but management pushes unrealistic expectations.

    Advice to ManagementAdvice

    Attempting to operate under agile process with decentralized teams that are in many states/countries is causing employee burnout and unsatisfaction.
    Product Managers in most cases are not good fits for the roles. Many just know the business and do not know how to manage a project.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Stay Away from Sales, especially Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales  in  Morrisville, NC
    Current Employee - Inside Sales in Morrisville, NC

    I have been working at ChannelAdvisor full-time for less than a year

    Pros

    -perks include reduced pay-rates, botched commissions, and an infrastructure for sales that will change from month to month and it really keeps you on your toes!
    -daily food trucks, expensive and you will eat at your desk
    -daily pep talks and motivational videos that have nothing to do with your job
    -you will ask yourself why you went to college at all if this is how people in the "real world" function
    -you will really feel like a detective as you have to decipher your incoming leads in order to make even one call.
    -everyone you talk to in the Sales department is training for the Olympics of Lying. you will start to train as a Liar when you lie to yourself and say "it's not so bad".

    Cons

    -people who break or bend the rules are the people who get ahead. if you believe anything that anyone says about following the rules, then you are a chump and you will be fired.
    -a boy's club, through and through. there are not very many successful women, and the women who are successful are the ones who shut their mouths.
    -hours are long and the rewards are few.
    -our software is expensive, prospects will hang up on you because it's a hard pill to swallow.
    -infrastructure is changing and yet expectations have increased and now the new rules will work against you.

    Advice to ManagementAdvice

    Your sales department is a crying shame. A culture of lies is no way to run a successful Sales team. Every department outside of Sales sounds delightful. Maybe you should invest in people instead of throwing them away.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor for more than 5 years

    Pros

    Laid back work environment, good benefits package, minimal micro management and reasonable work hours.

    Cons

    Pay is very low compared to industry average and there is minimal base salary increase when getting promoted to the next level compared to the increase of your monthly goals. Selling the products are extremely difficult due to high price, contract length and complexity of the solutions. Only about 30% hit their monthly/yearly mark because goals are so high. Warm leads from inside sales only account for about 10% of your mark and the other 90% you must generate yourself from trolling the existing database/cold calling.

    Advice to ManagementAdvice

    Find a more reasonable price point for the sofware and you would increase the customer base by a lot. Increase base salaries and commissions. Construct more reasonable sales goals.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    The people make it great. The work-life balance needs help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC

    I worked at ChannelAdvisor full-time for more than 5 years

    Pros

    People work very well together. The "lower" level employees are great.

    Cons

    Expectations are too high in regards to work-life balance. Salaries are not on-par with industry trends.

    Advice to ManagementAdvice

    Listen to the employees more. Increase salaries based on industry standards. But most importantly: PROMOTE a good work-life balance rather than pushing for people to stay late nightly when most of us don't have the option of a "stay at home" spouse like upper management has and can't be away from our families that long (nor SHOULD WE WANT TO). Think about what's MOST important in life and stress that first and foremost.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Sales experience very different from overall company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time for more than a year

    Pros

    Good benefits, CEO very hands on, Pay is decent, growing company

    Cons

    Sales is very "good ole boys club" and clicky. Constantly changing the rules and quotas, high turn over, management mostly men who like to keep it that way.

    Advice to ManagementAdvice

    Listen to your employees-particularly sales and why so many leave!

    Recommends
    Positive Outlook
    Approves of CEO

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