Chapters Indigo Reviews

Updated June 24, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
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Heather Reisman
28 Ratings

Pros
  • The discount on books can come in hand when ordering online (in 5 reviews)

  • Fun work environment and great support staff (in 8 reviews)

Cons
  • Not the ideal place for those who need full time hours and benefits (in 5 reviews)

  • Low pay, lack of possibility to grow (in 3 reviews)

More Pros and Cons

56 Employee Reviews

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  1. Id gladly go back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Chapters Indigo as a contractor

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Books, books, and other great products! A really fun retail environment.
    I really adored working there - had a great time.

    Cons

    Physical, on your feet work, of course. Lots of customer service.

    Advice to Management

    Continue to listen to your employees. Chapters has something really good going.


  2. Love it here!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager
    Current Employee - Customer Experience Manager

    I have been working at Chapters Indigo full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There is lots to learn. It's constantly changing and growing. You get to borrow books. You get to influence change. Great bonuses!! Classy environment.

    Cons

    The schedules are very strict, not a lot of weekend time-off, but such is Retail.
    Sales pressure can be intense. Price point is just slightly above the reach of average customers.
    Merchandising updates often waste your time in making you do and and undo what you just did.

    Advice to Management

    More computers are needed in Manager's offices.


  3. Helpful (1)

    Can be good, can be awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead
    Current Employee - Shift Lead

    I have been working at Chapters Indigo (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    - The discount on the books
    - Most customers are fantastic
    - If you love books, generally you will be happy
    - If you have a good manager it's a great environment

    Cons

    - Minimum wage
    - Extremely strict dress code
    - Management can be horrible
    - Only schedules 5 hour shifts so you could work 5 shifts a week and barely make rent
    - Very pushy with things like sales, getting donations, having your loyalty percent up
    - They want small format stores to do more off hour tasking which means you will spend all day walking back and forth harassing customers because there is literally nothing else to do

    Advice to Management

    Pay people what the deserve to be paid. I'm not saying pay people who suck more than minimum but if you've got good employees why not make them want to stay?


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  5. Love Working Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Ottawa, ON (Canada)
    Current Employee - Customer Experience Representative in Ottawa, ON (Canada)

    I have been working at Chapters Indigo part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - regular breaks
    - management and co-workers are considerate
    - teamwork
    - lots of different jobs to do in small format store
    - the job itself is easy, but fun and is different from day-to-day
    - employee discount

    Cons

    - in a small store it's not always easy to get all the hours you'd like


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CER
    Former Employee - CER

    I worked at Chapters Indigo

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Friendly staff great people to work with
    - Awesome staff discounts
    - Flexible hours

    Cons

    -Min wage
    -on your feet for a long time

    Advice to Management

    Keep doing what your doing


  7. Helpful (1)

    demeaning job, greedy company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Truro, NS (Canada)
    Current Employee - Customer Experience Representative in Truro, NS (Canada)

    I have been working at Chapters Indigo

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    only good reason to work at indigo is their discount, however online book prices usually beat out the employee discount

    Cons

    micro manaagement at its finest, Managers are emotional, mean, kiss butt to higher ups while the regional manager refuses to talk to lowly employees. Forget about advancement as they like to hire managers from the outside. really bad place to work.

    Advice to Management

    management in these stores is really bad, they use fear tactics and intimidation. We are yelled at if we don't ask for donations for a foundation chapters makes money off of. We are treated horribly.


  8. Great Managment, and employees that love their job.

    • Culture & Values
    • Senior Management
    Current Employee - Customer Experience Representative
    Current Employee - Customer Experience Representative

    I have been working at Chapters Indigo

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Always something new, staff discount, and friendly customers

    Cons

    Pay doesn't make it affordable to work full time

    Advice to Management

    More incentive to move up in the company


  9. Overnight Short-term contract, great colleagues and welcoming working environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)
    Former Employee - Customer Experience Representative in Vancouver, BC (Canada)

    I worked at Chapters Indigo full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Staff Discount, co-workers that were friendly and I felt supported by management.

    Cons

    Minimum wage for an overnight position- i.e 5 nights a week which I felt was unsociable. OK for short term.


  10. Had a good experience at my particular store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)
    Current Employee - Customer Experience Representative in Toronto, ON (Canada)

    I have been working at Chapters Indigo part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working around books
    Opportunity to use bibliophilia to improve other people's lives
    I had a great batch of coworkers

    Cons

    Minimum wage
    Limited hours
    Often a lack of respect from customers

    Advice to Management

    The management at my store was great. Unfortunately it was shut down recently.


  11. Helpful (2)

    Good relaxing work environment and good team spirit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in Edmonton, AB (Canada)
    Former Employee - Customer Experience Representative in Edmonton, AB (Canada)

    I worked at Chapters Indigo part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    One of the best retail jobs in the market.

    Cons

    low paid for CER, unstable work hours.



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