Chapters Indigo

  www.chapters.ca
  www.chapters.ca

Chapters Indigo Reviews

Updated October 13, 2014
Updated October 13, 2014
45 Reviews
3.1
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Heather Reisman
19 Ratings

Employee Reviews

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  1.  

    Great team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CER in Calgary, AB (Canada)
    Former Employee - CER in Calgary, AB (Canada)

    I worked at Chapters Indigo part-time (more than an year)

    Pros

    The discounts on books is really cool. The managers are fair and nice. The schedules are really flexible.

    Cons

    Low salary for long hours. The store is open during all holidays except for Christmas.

    Advice to ManagementAdvice

    Upper management should consider offering more money to their employees and managers in order to retain them.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    CER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CER
    Former Employee - CER

    I worked at Chapters Indigo part-time

    Pros

    Great discounts on books and friendly co-workers.

    Cons

    Customers get irritated at you when you constantly ask them if they're finding everything ok.

    No opinion of CEO
  3.  

    Simple Job for Simple People.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Representative in Calgary, AB (Canada)
    Current Employee - Customer Experience Representative in Calgary, AB (Canada)

    I have been working at Chapters Indigo part-time (less than an year)

    Pros

    It is a job. It is inside. Not mentally stressful. If you are a good worker they might reward you with a gift card to the store.

    Cons

    They pay next to nothing and expect very fast paced work. Not mentally challenging or stimulating. They tell you that there is room for upward growth and promotion but expect at least 4 years of bending over backward for them before you are considered.
    They keep the Employees full of self doubt and scared of losing their jobs for not going fast enough.

    Advice to ManagementAdvice

    Try paying your employees enough to eat, you give millions to charities just to look good and leave your employees in the bread line then just chalk it up to being a competitive market place.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Customer Experience Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chapters Indigo

    Pros

    Friendly Work environment, various book selection

    Cons

    Low pay, lack of possibility to grow

  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Montreal (Brazil)
    Former Employee - Sales Associate in Montreal (Brazil)

    I worked at Chapters Indigo full-time (more than an year)

    Pros

    Good People,. Flexible Schedule. Good company culture. Must be availble for odd shifts. Holidays are hectic. Decent managers who seems to care.

    Cons

    Fast employee turnaround. Short training period. Sometimes you are left to your own devices. Must be available for weekend work. Must be comfortable with repetitive work.

    Advice to ManagementAdvice

    more training for employees. higher base salary. Consider a 4 week training period for this job. Allow employees more opportunites to advance. Try promoting from within and you will get more satisfied employees.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to start but not to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Oshawa, ON (Canada)
    Former Employee - Customer Services Representative in Oshawa, ON (Canada)

    I worked at Chapters Indigo part-time (more than 3 years)

    Pros

    Best for students who need extra cash and have limited days to work. Seasonal positions can be lucrative. The discount on books can come in hand when ordering online.

    Cons

    Poor training and communication with staff. Not the ideal place for those who need full time hours and benefits.

    Advice to ManagementAdvice

    If things are bad with the store or company outlook, tell your employees. While the world restructures to shopping online, many still want to have a salesperson to recommend products. Once the company budget and books are balanced, get back to basics: Books and people working there who read books.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Highly Disappointing Work Place at Chapters Pinetree

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Representative in Coquitlam, BC (Canada)
    Current Employee - Customer Experience Representative in Coquitlam, BC (Canada)

    I have been working at Chapters Indigo full-time (more than an year)

    Pros

    Great owner, company philosophy and awesome discounts!

    Cons

    You feel like an employee number rather than a person. This job has the highest turnover rate I have ever seen. Management will cut all corners to avoid doing work! Including lying to customers about Ship-to-Store orders being not here just because he did not want to work.... You have to take a picture of your schedule because it changes weekly and they will blame the employee claiming "I never do that!" The GM will lie to your face constantly. You will hear " unfortunately we can't give raises so hours are based around performance" which is not true at all. Also if you like getting paid what you are owed do not work here. The worst I saw was missing $400 from the last cheque before xmas. Also you will not get a raise or raises. Its a shame Chapters is like this because I loved the idea of working at a Canada company with high values... however it is sadly not the case for employees.

    Advice to ManagementAdvice

    Try asking your employees if you can change schedules without just doing it then assume it will work. Make sure employees are getting paid properly for hours worked. Timely reviews would be nice. Proper encouragement because most of the time you feel like you are doing something wrong.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CER
    Current Employee - CER

    I have been working at Chapters Indigo part-time (more than an year)

    Pros

    nice co-workers, nice product, pleasant stores

    Cons

    poor treatment by management, no wish to further interests of staff

    Advice to ManagementAdvice

    listen to employees, tell the truth

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Okay Company To Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chapters Indigo part-time

    Pros

    - 30% discount on books
    - book loan services
    -generally cheerful customers
    -flexible schedules

    Cons

    -basic pay
    -late reviews
    -lack of acknowledgement
    -no opportunity to move up
    -unprofessional staff

    Advice to ManagementAdvice

    Your floor staff takes the brunt of criticism from customers, maybe pay them more than 11 dollars an hour. And when they excel, you should probably as management recognize them.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Easy job, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chapters Indigo part-time

    Pros

    Discounts. 30% off of the lowest marked price year round (this includes marked sown items, but only if they scan in as a lower price not if they are a % off). Christmas time is even better, but children's products remain 30%, always.
    Super easy to pick up more shifts, except after holidays when they keep on seasonal.
    Easy job, easy to kill time. No uniform just clothing guidelines and a vest (which is great because it is always cold).
    Great job for students (very adaptable to schedules)
    Benefits if you are there forever (but really, why would you be?)

    Cons

    They do not allow for booking off around holidays.
    Management seems to think that minimum wage means you work as hard as you can all day.
    Annoying patrons believe that you should know every author, especially true in childrens dept.
    There is never enough time to organize shelves and often entire sections are left horrible (art=always).

    Advice to ManagementAdvice

    Clean your staff rooms.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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