Charles Schwab

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Charles Schwab Reviews in Arizona

Updated August 11, 2014
Updated August 11, 2014
876 Reviews

3.1
876 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
529 Ratings

Review Highlights

Pros
  • It does allow for a good work/life balance which was very important to me (in 72 reviews)

  • good benefits especially Sabbath every five years (in 51 reviews)


Cons
  • Not much room for growth in Indy unless you want to stay in a call center (in 43 reviews)

  • There are very few woman and people of color in middle and senior management (in 24 reviews)

More Highlights

127 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    By far the best employer that I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Employee  in  Phoenix, AZ
    Current Employee - IT Employee in Phoenix, AZ

    Pros

    Schwab is very particular about the worker that they hire. They will not only test your skills, but your personality and fit for culture as well. Benefits are generous, although there is very little if any tuition reimbursement. VERY good work and life balance. Ample opportunity for advancement. Senior leaders are very smart, tuned in, and actually care. All of them answer e-mail. Will your CEO answer an e-mail with a well thought-out answer that you send him? Walt will.

    Cons

    Pay can be slightly below market in some areas. Company re-organizes frequently which can be confusing. You must be able to prioritize and juggle many projects at once. Lots of drive-by and last minute "this must be done now" requests.

    Advice to ManagementAdvice

    This company is great because it's full of smart, talented people. Schwab is a huge target of head hunters looking to steal your greatest assets. Keep this in mind when computing bonus payout percentages.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyed working for Charles Schwab

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst  in  Phoenix, AZ
    Former Employee - Business Systems Analyst in Phoenix, AZ

    Pros

    Intelligent, smart people. Great corporate culture. Opportunities for learning new skills.

    Cons

    Most perm employees tend to be overworked, so life/work balance becomes difficult. Pay tends to be lower than industry. Tends to hire from outside rather than promote from within.

    Advice to ManagementAdvice

    Continue all the great things you do to encourage employees to stay but add internal promotions and raises to the list.

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    Soul crushing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Broker  in  Phoenix, AZ
    Former Employee - Stock Broker in Phoenix, AZ

    Pros

    Great people, great training, you will not move up!

    Cons

    Extremely low pay. You are told one thing in on board training and once you get to your desk reality sets in. They do not care about your experience or knowledge, you are rated on your ability to get clients to click on sections of the website and bring in funds. You will NOT be compensated for it. They want robots who drink the Kool aid and monitor every single thing you do. Expect to take phone call after phone call after phone call! Most of what you will be doing will be resetting passwords for people who have no clue about the Internet. Get your 7 and 63 and GTFO!

    Advice to ManagementAdvice

    Pay your employees! There is a reason everyone wants out!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist  in  Phoenix, AZ
    Current Employee - Operations Specialist in Phoenix, AZ

    Pros

    Diverse culture, Higher then average pay, collaborative environment, employee focused with emphasis on growth development.

    Cons

    Long hours attributed to staffing issues.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good people, but low pay

    Former Employee - Associate  in  Phoenix, AZ
    Former Employee - Associate in Phoenix, AZ

    Pros

    Good culture and provides a lot of training. Many career paths to take if you are located in one of the primary service center cities.

    Cons

    Low salary and annual salary increase is terrible. Tell you 2% is standard, and should be grateful in the "current environment".

    Advice to ManagementAdvice

    Have more openness with salary info, especially with your own employees. Two people in the same department, working the same job could have a completely different salary. Even it out, and pay people what they deserve.

  7.  

    Very improved after Pottruck was fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative II  in  Phoenix, AZ
    Former Employee - Registered Representative II in Phoenix, AZ

    Pros

    Chuck Schwab and Walt Bettinger seem like the real deal ... sincere in caring about both their employees and their customers.

    The company has been pretty successful in eliminating conflict of interest in the products that the brokers sell.

    The 'customer comes first' attitude seems to be real again. No longer just lip service.

    Cons

    At least when I left there were still several directors that had yet to convert away from the greed of the Pottruck years. Some departments were clearly happy and doing well. Some were still suffering.

    Employee incentive still seems to be misaligned at times.

    Advice to ManagementAdvice

    Continue to the return back to Chuck Schwab's founding principles. Do more to make employees also Schwab stock holders. Continue weeding out those directors and managers that are still holding on the 'Pottruck' attitude. You will continue losing your best people until you can really fix the employee experience.

    Recommends
    Approves of CEO
  8. 4 people found this helpful  

    Last one out, turn off the lights

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist  in  Phoenix, AZ
    Current Employee - Senior Specialist in Phoenix, AZ

    Pros

    Co-workers are great.... and well... co-workers are great. Schwab used to be a great place to work, however, the environment has certainly changed.

    Cons

    Pay is embarassing.
    Upper management is completely disconnected.
    The bulk of middle management are in the business of collecting checks, as opposed to working
    Human resources has no clue what skills are needed for financial services.. I honestly question where they find these people.

    Advice to ManagementAdvice

    Start from scratch. The entire E-board has run this company straight into the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sink or Swim

    Former Employee - Client Service Specialist  in  Phoenix, AZ
    Former Employee - Client Service Specialist in Phoenix, AZ

    Pros

    People are friendly and professional.

    Cons

    For an entry-level position into investments, dealing with client accounts and money, I would expect the training at Schwab to be more complete. My training was about two-weeks, with a different trainer almost every day, and the trainers didn't follow or utilize the training book as often as I would expect. By the time training was over, I didn't receive a lot of support, and felt like it was sink or swim for me.

    Advice to ManagementAdvice

    Regardless of what role someone is being hired for, ensure to provide complete and detailed training.

  10. 2 people found this helpful  

    Horrible Managers and Outdated Pay Grade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    Pros

    The benefits at Schwab are decent and I worked alongside some very qualified colleagues who worked hard and knowledgeable about the industry.

    Cons

    The Management there is absolutely awful. The Manager I had in particular seemed to enjoy pitting team members against each other and causing drama within the Department. For the amount of work that we did along with overseeing billions of dollars in assets, the pay was pretty pathetic with little to no chance for moving up within the company.

    Advice to ManagementAdvice

    The pay grade is very outdated and needs to be addressed. Morale was so low when I left that every one of my colleagues was looking to leave. The technology is extremely outdated and instead of using money to update it, the company seems to just pour more money into the old technology.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great company to work for!

    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Phoenix, AZ
    Former Employee - Senior Business Analyst in Phoenix, AZ

    Pros

    Great compensation, great benefits, excellent values and respect for the employee.

    Cons

    Challenging work/life balance at Director level and above.

    Advice to ManagementAdvice

    Remember than money isn't the only thing people value. Time with their loved ones without being glued to the blackberry is important too.

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