Charles Schwab Reviews in Denver, CO

Updated July 28, 2014
Updated July 28, 2014
880 Reviews

3.1
880 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
531 Ratings

Review Highlights

Pros
  • It does allow for a good work/life balance which was very important to me (in 72 reviews)

  • good benefits especially Sabbath every five years (in 51 reviews)


Cons
  • Not much room for growth in Indy unless you want to stay in a call center (in 43 reviews)

  • There are very few woman and people of color in middle and senior management (in 24 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Former Sr. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager SPC  in  Denver, CO
    Former Employee - Senior Manager SPC in Denver, CO

    I worked at Charles Schwab full-time for more than 5 years

    Pros

    The people, co-workers are very talented, and life balance.

    Cons

    Communication to the feild, the bonus structure, and moving goals.

    Advice to ManagementAdvice

    Keep communicating the vision, mission, and strategy to the field, and be fair with the bonus payout.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    I learned a lot but company does not give you the time to help clients properly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist  in  Denver, CO
    Former Employee - Senior Specialist in Denver, CO

    I worked at Charles Schwab full-time for more than 3 years

    Pros

    work life balance, people, office culture

    Cons

    micromanaging, hard to be promoted

    Advice to ManagementAdvice

    be more in tune with your employers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 6 people found this helpful  

    Overall an okay company, but I probably wont be here forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Denver, CO
    Current Employee - Senior Manager in Denver, CO

    I have been working at Charles Schwab full-time for more than 3 years

    Pros

    Excellent employee services. Seriously, the best I have ever seen. Free access to a Financial Consultant, discounts on trading fees, and a generous Employee Stock Purchase Plan. Honestly, the 401K isn’t bad either. Match up to 5%, good funds to select from, and a discounted managed portfolio for those that want it. Ok pay, ok salary increases (3% in 2014), ok profit sharing bonus.

    Large and stable company that you know is going to be around for the long haul.

    Cons

    Frankly, I have to agree with most of the other comments I am seeing on here. Schwab is a very conservative organization that is slow to change and improve. Seriously, I am still using Windows XP and Office 2003.

    I also agree with the comments regarding management. It appears to me that the people promoted to directors and VPs aren’t really the best candidates, but have been the ones that stayed around the longest. Most don’t appear to have any new fresh ideas of how to improve the “client experience.” They also aren’t very realistic on their expectations and timelines they set for the executives. I saw one comment about how managers shield the executives from what is really going on and I could not agree more. I will also add that the directors and VPs that really have fresh new ideas tend to get pushed out fairly quickly. I think a lot of the VPs and even the managing directors really set up some of the employees for failure.

    I also completely agree with the negative comments regarding the healthcare benefits. I was very frustrated with this change and it has caused me to look for employment elsewhere. I also completely agree with the feedback regarding the possible advancements.

    It definitely appears to me that Schwab has implemented several tactics meant to keep employees even those that might want to leave, which I think leads to some of the negative comments about the workforce. For example, Schwab doesn’t contribute to your 401K regularly it’s only once per year in February. Also, the bonus (really more of a profit sharing bonus) is only paid annually in March. The profit sharing bonus I get, but the 401K contributions really bother me.

    I would also like to highlight one of the most confusing elements at Schwab. I completely agree with the comments about Schwab being very client focused. Seriously, they will bend over backwards and even provide client experience gestures (money) to people that complain. However, the directors and VPs just don’t seem to even think about ways to improve the client experience in a practical sense. I could list 20 or so things that as a client just drive me nuts that Schwab could fix really easily, but they don’t.

    Advice to ManagementAdvice

    There is a significant difference between being busy and being productive. All of the directors and VPs I work with appear to be super busy all of the time, but never seem to get anything done.

    Also, be realistic about your expectations. Some of the town halls and other presentation I have attend make me think you really expect total loans to just take off by sending out spam emails…really? Is that really realistic?

    There is also a significant difference between leaders and managers. Just because someone appears to be really good at their job does not automatically qualify them for management.

    Lastly, there is so much more to the "client experience" than how you resolve complaints. Why not make the process just easier for the client from the get go? There are always going to be exceptions and things that just don't work right, but seriously, some of the smallest changes could really make a big improvement.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Great company, very cheap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Denver, CO
    Current Employee - Senior Manager in Denver, CO

    I have been working at Charles Schwab full-time for more than 10 years

    Pros

    Schwab has a strong culture and initially attracts good talent with their "anti-broker" culture. The firm focuses on their culture greatly and communication is generally pretty good. Management is experienced, yet very conservative.

    Cons

    Schwab needs to recognize potential in employees and pay for talent. There is quite a bit of turnover from talented people. Their conservative nature focuses on protecting the brand, sometimes forcing them to look past opportunity.

    Advice to ManagementAdvice

    Try something different. Understand that the market is changing and employees are looking to be a part of something, not a cog in the wheel. I don't see that Schwab has a dedication to understanding how employees get engaged, they merely care about the engagement score.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    You are just a cog in a big machine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Staff Technology Solutions  in  Denver, CO
    Current Employee - Senior Staff Technology Solutions in Denver, CO

    I have been working at Charles Schwab full-time for more than 10 years

    Pros

    Company is stable, honest and treats customers very well. The business side of the house has the customer service aspect of the industry figured out.

    Cons

    It is a shame employees don't get the same treatment customers do. You are just a cog in a big machine and unless you have your nose up the right rear end your chances of a promotion are non existent. Forget about being promoted based on merit as all advancement is competitive between internal/external candidates. Trying to move to anther role in a different department is a nearly gargantuan task. Most IT jobs being moved to Texas over time. Highly skilled long-term employees leaving and being replaced with lower skilled workers at less pay. Moral is dropping by the day in IT as people in SF being forced out as company shifts jobs to AZ and TX.

    Advice to ManagementAdvice

    Kick out most of the leaders on the technology side and replace them as the left hand does not know what the right hand is doing. Stop letting the company be run by auditors and grow some balls.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    register rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative II  in  Denver, CO
    Former Employee - Registered Representative II in Denver, CO

    I worked at Charles Schwab full-time for more than 5 years

    Pros

    people you work with, met a lot of people

    Cons

    red alert, micromanaging, always raising goals, not treated as a licensed professional

    Advice to ManagementAdvice

    better pay, look out more for employees, there is a reason people are leaving

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great company, good pay, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Broker  in  Denver, CO
    Former Employee - Stock Broker in Denver, CO

    I worked at Charles Schwab full-time for more than a year

    Pros

    ~Good pay, training, benefits, opportunity for advancement and movement within the company

    Cons

    Long hours (10 hour days 4 days a week, which is nice for the 3 day weekend, of course) Difficult customers

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Expected more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Englewood, CO
    Current Employee - Customer Service Representative in Englewood, CO

    I have been working at Charles Schwab full-time for more than 5 years

    Pros

    Work with great people, sabbatical

    Cons

    Low pay, ridiculous raises, no career growth mostly lateral moves. Management has no backbone, they don't stand or help their staff.

    Advice to ManagementAdvice

    Be fair across the board

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Expect Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Engineer  in  Englewood, CO
    Current Employee - QA Engineer in Englewood, CO

    I have been working at Charles Schwab full-time for more than 3 years

    Pros

    -great people within the Denver area
    -401k, benefits and bonus opp
    -challenging

    Cons

    -bureaucratic / relationship driven environment
    -constant change: must be adaptable and willing to perform new jobs
    -poor training program

    Advice to ManagementAdvice

    Invest in employees, don't treat them like numbers.

    No opinion of CEO
  11. 3 people found this helpful  

    There are worse places to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative  in  Denver, CO
    Current Employee - Registered Representative in Denver, CO

    I have been working at Charles Schwab full-time for more than 5 years

    Pros

    If you need a job and are interested in getting securities licenses, its not a bad place to start. The benefits are okay. The 401k matching is good.

    Cons

    The micromanagement is taken to extremes. In order to get rated anything other than "meets expectations", you have to walk on water. Management's decisions are so poor, you'll think they are bonused on how many employees they can get to quit each year.

    Advice to ManagementAdvice

    You can make a profit for the shareholders without making life miserable for your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for Charles Schwab? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.