Charles Schwab Reviews

Updated July 1, 2015
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3.5
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
72 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

134 Employee Reviews

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  1. Featured Review

    Helpful (4)

    Charles Schwab is one of the best places in the world to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Phoenix, AZ
    Current Employee - Scrum Master in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been there for 16 years now. The culture of the company is all about the best interests of the customer. Everything is built up around that core concept. I have great pride and satisfaction in working for Schwab.

    Cons

    I have been the sole member of a geolocated team for almost 8 years. That has been a lonely job, but most of that is my fault for not reaching out and building relationships with my co-workers nearby, even though they are in totally different departments.

    Advice to Management

    Stick to the core principles.


  2. flexible corporate career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ

    I have been working at Charles Schwab (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, reasonable steady career working for a proven company.

    Cons

    Culture varies from one business line to the next. You need to work for the right people.

    Advice to Management

    See above


  3. Helpful (1)

    Depends on what you are looking for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Phoenix, AZ
    Current Employee - Product Manager in Phoenix, AZ

    I have been working at Charles Schwab (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Great Work/Life balance
    2. Good pay for workload

    Cons

    1. Like most young companies - big, but has a lot of growing up to do.
    2. Very paternal management culture style.
    3. Very little advancement opportunities - (good and bad of employees with long tenure). Bad being that senior positions are generally filled by employee attrition rather than talent.
    4. Almost non-existent field training opportunities - management practically discourages.
    5. Generally working remote is not an option.
    6. Company is not as innovative as they market - a customer may get a cool new investment tool, but an employee is probably going to be running on an xp machine.

    Advice to Management

    Practice what you preach. Follow up on progress. Understand the difference between a manager and a leader, power and authority.


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  5. Helpful (5)

    Managed out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Technology Solutions in Phoenix, AZ
    Former Employee - Senior Staff Technology Solutions in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The the people at the peer level and not management level were great lots of talent,.

    Cons

    Over 50 so got managed out.


  6. Helpful (2)

    A lot to learn and absorb in a short period of time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Financial Consultant in Phoenix, AZ
    Former Employee - Associate Financial Consultant in Phoenix, AZ

    I worked at Charles Schwab (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice culture with genuine values to do the right thing and embrace integrity on all levels

    Cons

    Too many complex resources to learn in a limited time. Managers need to engage on a much more active level instead of from behind a wall

    Advice to Management

    Make sure expectations on both sides match and cut out the excessive micromanaging.


  7. Helpful (1)

    Technical Support Representative - servicing clients experiencing technical issues on the company's website & app.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Phoenix, AZ
    Current Employee - Tech Support Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company has a strong care in the way their clients are treated. Employees assist each other in doing better and advise how to advance further. Managers care about where you see yourself advancing to.

    Cons

    You have to put forth the effort yourself in networking to better understand what will be the best path for advancement.

    Advice to Management

    More informant needed for open possibilities to be promoted to


  8. Sr. Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ

    I have been working at Charles Schwab

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with customer focus

    Cons

    Too much hiring from the outside

    Advice to Management

    Grow your people


  9. Helpful (1)

    Retirement Plan Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Plan Services Representative in Phoenix, AZ
    Former Employee - Retirement Plan Services Representative in Phoenix, AZ

    I worked at Charles Schwab

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The majority of Schwab Employees go above and beyond to create an exceptional client experience. I always could count on my coworkers to assist me when I was in need of assistance. We were like a family.

    Cons

    My manager was not able to assist me with specific client accounts or how to navigate the system. I would reach out for a Senior Represenative since they had more knowledge than management. Trainings constantly got canceled due to not enough coverage to handle calls. Mandatory over time, with commonly same day notice.

    Advice to Management

    My manager was not able to assist me with specific client accounts or how to navigate the system. I would reach out for a Senior Representative since they had more knowledge than management.


  10. Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Loved the culture and values

    Cons

    It is a call center.


  11. Helpful (2)

    Retirement Plan Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Meeting quarterly with Senior Management, Exe VP's.

    Cons

    Company has a high turn over rate. Consider reading up on taking a Series 7 and 66 exams. Without having them your tenure will be very short lived. Would expect the company to really do a lot of in house training to get everyone to pass the exams considering the cost of hiring and firing employees.

    Advice to Management

    Work on retention. Why let good people go. Examine why people are being let go. Work with the individual. Major problem is that not permitting representatives to truly resolve issues and improve the knowledge base. The knowledge base happens to be the worst I have seen. You have to many different locations to obtain information this is extremely confusing and frustrating.



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