Charles Schwab Reviews in Phoenix, AZ

Updated October 7, 2014
Updated October 7, 2014
872 Reviews
3.2
872 Reviews
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
524 Ratings

Review Highlights

Pros
  • It does allow for a good work/life balance which was very important to me (in 76 reviews)

  • good benefits especially Sabbath every five years (in 57 reviews)


Cons
  • Not much room for growth in Indy unless you want to stay in a call center (in 45 reviews)

  • There are very few woman and people of color in middle and senior management (in 25 reviews)

More Highlights

117 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Schwab for 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Professional in Phoenix, AZ
    Current Employee - Financial Professional in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than 8 years)

    Pros

    Good company Senior leadership is great looking for more our of local leadership

    Cons

    Slow career advancement even with high turn over

    Advice to ManagementAdvice

    Look to add a talent development role. Clearly outline career progression

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than 10 years)

    Pros

    This company lets you balance work and family, its a nice friendly clean place to work.
    Training program is awesome, a little fast paced, so you need to listen.
    Good health care, dental and eye.
    Paid 4 weeks sabbaticals every 5 years. (You can add on 2 more weeks of vacation.) Total 6 weeks at once!

    Cons

    If your in the Financial side of the business (not tech) and you don't have your series 7 license, it can be tough in getting advanced to senior position.

    Advice to ManagementAdvice

    Company does a lot of promoting within. Yes if management is your cup of tea, then you will have the opportunity to put your name in the hat if your qualified.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ

    I worked at Charles Schwab full-time (more than 5 years)

    Pros

    Ethical, reputable company with great values. Dedicated to clients and it's employees. Solid mission and purpose to champion every client's goals with passion and integrity. They really follow through with it.

    Cons

    The mission and purpose are there but some senior management may not be up to speed with the changing times and needs of the organization.

    Advice to ManagementAdvice

    Spend more time learning about what engages your staff, and then follow through.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Investment Consultant, Inbound Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investment Consultant in Phoenix, AZ
    Current Employee - Investment Consultant in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than 3 years)

    Pros

    Charles Schwab really cares about their employees and it is a great place to work. They train you so you are prepared to discuss the market and they help you obtain the necessary licenses.

    Cons

    The compensation could improve. They are less competitive with other firms out there.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Opportunity Everywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Professional in Phoenix, AZ
    Current Employee - Financial Sales Professional in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than an year)

    Pros

    The culture of Schwab really focuses on a work life balance.
    If you are a motivated and dedicated individual Schwab will allow you to move into just about any opportunity.
    Management is focused on whats best for the client, while promoting their employees around the company.
    Great ethics from the top all the way down. CEO even stopped by for an overnight shift to deliver cupcakes and visit with the employees at 9pm.

    Cons

    Bonus structure could have a wider range based on individual contributions but not terrible

    Advice to ManagementAdvice

    Continue to empower employees to be better and promote.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Excellent company to work for putting the client first with ethics at the forefront

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in Phoenix, AZ
    Former Employee - Financial Advisor in Phoenix, AZ

    I worked at Charles Schwab full-time (more than 10 years)

    Pros

    The ethical work environment is client focused. Good benefits and great people to work with.

    Cons

    Salary is not competitive in the industry. Upper management has tendency of putting projects in full swing without the insight of the front line employee which results in large unnecessary issues and a work environment that is not employee focused.

    Advice to ManagementAdvice

    Have more insight from the front lines as a part of the sales meetings so the client experience is seamless with very little hiccups on very important issues.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great environment, considering it is a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Representative in Phoenix, AZ
    Current Employee - Registered Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than an year)

    Pros

    The base pay is very good, pretty equal to what you with other companies in similar roles. They are not super pushy with sales.

    Cons

    The company is not very good at rolling new things out, they either keep delaying things or roll it out with flaws, that end up impacting you hitting your goal. Is a 24/7 facility with very few "standard hour" positions on the entry level.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Call Center Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Registered Representative in Phoenix, AZ
    Former Employee - Registered Representative in Phoenix, AZ

    I worked at Charles Schwab full-time (more than 3 years)

    Pros

    they pay you money, under cover parking, they have benefits (but their not good), you learn a lot of what not to do when it comes to investing, colleagues are nice.

    Cons

    you take call after call after call of abuse from customers, you see a lot of upper management moving around but not the people that actually work hard taking calls from clients.

    Advice to ManagementAdvice

    promote from within, they are your loyal employee. stop promoting from competitors.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    PC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Charles Schwab full-time (more than 5 years)

    Pros

    This was a great place to work sometime ago. As an employee you knew you cared for. Those days are long gone and they are not coming back.

    Cons

    The only way to get promoted is to put your nose up managements back side. Managers only want to hear how good they are. Never the truth. There is no training for managers, so maybe it is not their fault they are so bad at their job. They work in fear of their positions like everyone else does. Pay is not good, and getting worse. They change the pay and what it takes to get a good bonus every year. Morale is very bad.

    Advice to ManagementAdvice

    Why are we still using windows XP. I can not get to some of the companies own web sites! Train managers how to do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Poor employer to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ

    I have been working at Charles Schwab full-time (less than an year)

    Pros

    good salary and benefits, covered parking

    Cons

    Awful work culture, no work life balance.

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