Charles Schwab Reviews

Updated July 6, 2015
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3.6
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
78 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

141 Employee Reviews

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  1. Featured Review

    Helpful (4)

    Charles Schwab is one of the best places in the world to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Phoenix, AZ
    Current Employee - Scrum Master in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been there for 16 years now. The culture of the company is all about the best interests of the customer. Everything is built up around that core concept. I have great pride and satisfaction in working for Schwab.

    Cons

    I have been the sole member of a geolocated team for almost 8 years. That has been a lonely job, but most of that is my fault for not reaching out and building relationships with my co-workers nearby, even though they are in totally different departments.

    Advice to Management

    Stick to the core principles.


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic work environment. They welcome creativity and your contribution. Ethical foundation with clients best interest in mind. Reward you for hard work and individual contributions.

    Cons

    Health coverage is very expensive.


  3. Broker

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Broker in Phoenix, AZ
    Former Employee - Stock Broker in Phoenix, AZ

    I worked at Charles Schwab

    Approves of CEO
    Approves of CEO

    Pros

    Good people experience Great people

    Cons

    More training and time spent with employees


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  5. flexible corporate career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ

    I have been working at Charles Schwab (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible, reasonable steady career working for a proven company.

    Cons

    Culture varies from one business line to the next. You need to work for the right people.

    Advice to Management

    See above


  6. Helpful (2)

    Depends on what you are looking for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Phoenix, AZ
    Current Employee - Product Manager in Phoenix, AZ

    I have been working at Charles Schwab (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Great Work/Life balance
    2. Good pay for workload

    Cons

    1. Like most young companies - big, but has a lot of growing up to do.
    2. Very paternal management culture style.
    3. Very little advancement opportunities - (good and bad of employees with long tenure). Bad being that senior positions are generally filled by employee attrition rather than talent.
    4. Almost non-existent field training opportunities - management practically discourages.
    5. Generally working remote is not an option.
    6. Company is not as innovative as they market - a customer may get a cool new investment tool, but an employee is probably going to be running on an xp machine.

    Advice to Management

    Practice what you preach. Follow up on progress. Understand the difference between a manager and a leader, power and authority.


  7. operations

    Former Employee - Operational Services Account Solutions Specialist in Tempe, AZ
    Former Employee - Operational Services Account Solutions Specialist in Tempe, AZ

    I worked at Charles Schwab full-time (More than a year)

    Pros

    great company to work for. Really feels like your apart of something bigger.

    Cons

    some idea's don't filter down to the people that will actually be handing the issues. could have better communication.


  8. Helpful (5)

    Managed out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staff Technology Solutions in Phoenix, AZ
    Former Employee - Senior Staff Technology Solutions in Phoenix, AZ

    I worked at Charles Schwab full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The the people at the peer level and not management level were great lots of talent,.

    Cons

    Over 50 so got managed out.


  9. Helpful (2)

    A lot to learn and absorb in a short period of time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Financial Consultant in Phoenix, AZ
    Former Employee - Associate Financial Consultant in Phoenix, AZ

    I worked at Charles Schwab (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice culture with genuine values to do the right thing and embrace integrity on all levels

    Cons

    Too many complex resources to learn in a limited time. Managers need to engage on a much more active level instead of from behind a wall

    Advice to Management

    Make sure expectations on both sides match and cut out the excessive micromanaging.


  10. Helpful (1)

    Technical Support Representative - servicing clients experiencing technical issues on the company's website & app.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Phoenix, AZ
    Current Employee - Tech Support Representative in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company has a strong care in the way their clients are treated. Employees assist each other in doing better and advise how to advance further. Managers care about where you see yourself advancing to.

    Cons

    You have to put forth the effort yourself in networking to better understand what will be the best path for advancement.

    Advice to Management

    More informant needed for open possibilities to be promoted to


  11. Sr. Team Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Phoenix, AZ
    Current Employee - Senior Manager in Phoenix, AZ

    I have been working at Charles Schwab

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with customer focus

    Cons

    Too much hiring from the outside

    Advice to Management

    Grow your people



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