Charles Schwab Reviews

Updated July 27, 2015
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3.3
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Recommend to a friend
Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
614 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

1,062 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Charles Schwab is one of the best places in the world to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Phoenix, AZ
    Current Employee - Scrum Master in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been there for 16 years now. The culture of the company is all about the best interests of the customer. Everything is built up around that core concept. I have great pride and satisfaction in working for Schwab.

    Cons

    I have been the sole member of a geolocated team for almost 8 years. That has been a lonely job, but most of that is my fault for not reaching out and building relationships with my co-workers nearby, even though they are in totally different departments.

    Advice to Management

    Stick to the core principles.


  2. Sr Staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Charles Schwab full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Excellent working Environment - Very flexible working hours - WFH options - Great Managers, they work with you through any issues you have - If you want to change the team, they will work with you for same.

    Cons

    - Comparatively less salary with respect to industry stds - Medical - Only HSA available. Not very reasonable.


  3. Helpful (1)

    Schwab A-Okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab

    Pros

    Excellent culture, nice campus, and good benefits

    Cons

    Changing times for wire brokerages in the face of industry and technology shift

    Advice to Management

    N/A


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great Enviorment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great culture, stress free place to work.

    Cons

    lower end of average pay compared to the industry.

    Advice to Management

    provide a greater compensation for employees.


  6. Great company - Taking calls is bearable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mesa, AZ
    Current Employee - Anonymous Employee in Mesa, AZ

    I have been working at Charles Schwab full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401k is good. Compensation is middle of road. Management is decent.

    Cons

    If you are on the general customer service line - very very slammed. Terrible system used to track employees on the phone


  7. Helpful (3)

    Sr. Associate Retirement, Small Business & Trust and Estate Planning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Noblesville, IN
    Former Employee - Senior Associate in Noblesville, IN

    I worked at Charles Schwab full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Strong solid financial company. Annual, quarterly bonus opportunities

    Cons

    Low overall base salary compared to the industry. Management plays favorite. Culture change is needed

    Advice to Management

    To keep and attrack the best of the best talent, you must be willing to up your salary base


  8. Helpful (2)

    Nice people. Advancement for some. OK pay and experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to build experience. Culture encourages people to partner & play nice with one another. Job security for all employees even those not contributing can continue to stay on for years. Very risk adverse.

    Cons

    Slow pace. Good pay. Limited advancement opportunities regardless of tenure, skill, enthusiasm, etc. Lots of red tape, even more conservative than most other financial companies. Very risk adverse.

    Advice to Management

    Management is not really interested in true feedback. My advice? Work on being more sincere and treat your employees like adults.


  9. Customer Service at Schwab

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registed Representative II in Indianapolis, IN
    Former Employee - Registed Representative II in Indianapolis, IN

    I worked at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Schwab gives very intense trainings. Will give you training so that you can pass your Series 7 and 63 licensing. Environment is very positive and competitive.

    Cons

    Shifts. Most schedules are 10 hours shifts. No direct way of getting a promotion unless trying to change positions. Works on team concept but you have no time to interact with co-workers unless thru instant message or outside of work.

    Advice to Management

    Seniority should be considered for internal promotions. Treat the loyal employees and older reps with some of the same opportunities awarded new comers to the industry. I understand that new talent has to be recruited but also the seasoned employees should be recognized as well.


  10. Institutional Trader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Institutional Trader in Phoenix, AZ
    Current Employee - Institutional Trader in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Intelligent, hardworking co-workers Freedom to pursue projects Fair industry pay Full Medical benefits Opportunity for advancement

    Cons

    Very bureaucratic Tons of efficiencies and to done Large work loads (recently) high turnover and resignation rate among employees Little ability to renegotiate raises and salaries.

    Advice to Management

    Were are in the foremost technology era, act like it. Automation is necessary to contain the employees and culture you want. Lack of tech implementation leaves increasingly larger workloads for current staff, and recent resignation rates have shown that you are not the only employer in town.


  11. Registered Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Austin, TX
    Former Employee - Registered Representative in Austin, TX

    I worked at Charles Schwab (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training and internal promotion opportunities.

    Cons

    I wished that more statistical analysis went into their evaluation of employees performance.



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