Charles Schwab Reviews

Updated September 3, 2015
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3.4
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
635 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

1,107 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Charles Schwab is one of the best places in the world to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Phoenix, AZ
    Current Employee - Scrum Master in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    I have been there for 16 years now. The culture of the company is all about the best interests of the customer. Everything is built up around that core concept. I have great pride and satisfaction in working for Schwab.

    Cons

    I have been the sole member of a geolocated team for almost 8 years. That has been a lonely job, but most of that is my fault for not reaching out and building relationships with my co-workers nearby, even though they are in totally different departments.

    Advice to Management

    Stick to the core principles.


  2. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Alameda, CA
    Current Employee - Client Service Specialist in Alameda, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 8 years)

    Pros

    Flexible work schedule. Family-work balance. Volunteer services.

    Cons

    Poor management, coworkers don't value their jobs.


  3. Helpful (2)

    Changing, not necessarily for the better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab (More than 10 years)

    Pros

    One-month sabbatical for every five years of service. Depending on the department, flexibility or occasional work from home. Solid financial record, even amidst the ups and downs of the last few years.

    Cons

    The culture seems to be shifting, with more to do with less people. The "location strategy" of moving jobs out of San Francisco is making it very hard to get things done as coworkers come and go, even for those not in SF.

    Advice to Management

    There needs to be a balance in spending. I appreciate that you're running a tight ship while interest rates are low, but you have to set aside enough to hire more people so your current employees aren't spread so thin.


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  5. The Wright Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant in Phoenix, AZ
    Former Employee - Assistant in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Genetically inspiring. A true treat from eyes to mind.

    Cons

    Creativity up the who-ha! Who said God's right hand man couldn't dance?

    Advice to Management

    Why so serious?


  6. Great place to start

    Current Employee - Intern in Austin, TX
    Current Employee - Intern in Austin, TX

    I have been working at Charles Schwab (Less than a year)

    Pros

    Flexible hours and great corporate culture

    Cons

    Sometimes the job gets repetitive


  7. Helpful (1)

    Schwab is an ok company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Currency Analysis in San Francisco, CA
    Former Employee - Director of Currency Analysis in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    Nice people, hard working and engaged employees, good benefits

    Cons

    lots of meetings, slow output, limited opportunities for creativity and new ideas, too conservative

    Advice to Management

    Think ideas through thoroughly before hiring people and starting a thing. Too many projects were started and then nipped in the bud. Also, provide necessary resources for a project you started to get it really going.


  8. Helpful (3)

    Great Company, Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Project Manager in Austin, TX
    Current Employee - Technical Project Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    Mature in Agile Process, collaborative atmosphere Everyone I work with is both kind and brilliant Leadership takes employee engagement very seriously Refreshingly innovative

    Cons

    Recruiting process is a little ambiguous. It takes prospective employees a while to get through the system due to lengthy background verification.


  9. Helpful (6)

    VIce president

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Denver, CO
    Current Employee - Vice President in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Really nice people, good benefits , chuck is an amazing and honest leader. The best in the business.

    Cons

    I have been an employee for over 22 years as is my brother. The culture has shifted dramatically due to major leadership changes. It is no longer a place I love to come to. So many Schwabbies are miserable now. Walt needs to open his eyes. Too bad the company that chuck built is deteriorating into just another Wall Street firm.

    Advice to Management

    Open your eyes and see that people are being managed by fear now.


  10. Charles Schwab Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Continuity Consultant in San Francisco, CA
    Former Employee - Business Continuity Consultant in San Francisco, CA
    Recommends
    Positive Outlook

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Good opportunity for growth, great salary

    Cons

    The company is reducing the number of employees in San Francisco so Bay Area opportunities are limited.


  11. Helpful (1)

    Branch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Consultant in New York, NY
    Current Employee - Financial Consultant in New York, NY

    I have been working at Charles Schwab full-time (More than 5 years)

    Pros

    good tech but aging, good products to offer.

    Cons

    Caught in the middle between RIAs and no frills. Clients see the firm as a discount broker, but FCs need to sell fee based products and services. CRM tools are way out dated and meant for customer service, not sales.

    Advice to Management

    Need to spend some of the $$ and not wait for the Fed to raise rates. Update sales contact management systems asap.



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