Charles Schwab Reviews

Updated August 2, 2015
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3.3
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Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
613 Ratings

Pros
  • Great work-life balance (almost too good--the work suffers because management is so supportive of people's "issues") (in 80 reviews)

  • good benefits especially Sabbath every five years (in 59 reviews)

Cons
  • It is a Call Center environment (in 45 reviews)

  • Over the last couple of years, communication from senior management has been limited (in 25 reviews)

More Pros and Cons

1,076 Employee Reviews

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  1. Featured Review

    Helpful (7)

    Charles Schwab is one of the best places in the world to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master in Phoenix, AZ
    Current Employee - Scrum Master in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been there for 16 years now. The culture of the company is all about the best interests of the customer. Everything is built up around that core concept. I have great pride and satisfaction in working for Schwab.

    Cons

    I have been the sole member of a geolocated team for almost 8 years. That has been a lonely job, but most of that is my fault for not reaching out and building relationships with my co-workers nearby, even though they are in totally different departments.

    Advice to Management

    Stick to the core principles.


  2. Overview

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Phoenix, AZ
    Current Employee - Senior Business Systems Analyst in Phoenix, AZ

    I have been working at Charles Schwab (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    lots of very smart, dedicated people wanting to do right for each other and the clients.

    Cons

    very large organization sometimes with seemingly a lack of having a unified vision.

    Advice to Management

    collaborate with peers, empower and trust in employees and never settle for anything less than 100% effort


  3. Charles Schwab

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Staff Software QA Engineer in San Francisco, CA
    Current Employee - Senior Staff Software QA Engineer in San Francisco, CA

    I have been working at Charles Schwab (More than 10 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Smart people. Month-long sabbaticals every 5 years.

    Cons

    Poor insurance coverage options, loyalty unrewarded


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charles Schwab (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, very structured so there is no confusion on what is expected. They care about their employees and employee retention. Lots of opportunity to explore within the company.

    Cons

    Since they are so structured there isn't much room for negotiation or flexibility. Not much wiggle room on salaries or bonuses and very repetitive work structure.


  6. Long time there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Charles Schwab

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company management was great. The charity portion of the company is awesome. The work was great.

    Cons

    The management changed within the call center changed and that brought on a whole new dynamic that was toxic and un-productive to you unless you were on the inside of the decision making process.


  7. Vp Technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alamo, CA
    Former Employee - Anonymous Employee in Alamo, CA

    I worked at Charles Schwab (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong client focus, great compensation

    Cons

    Limited work from home options

    Advice to Management

    Balance client and employee satisfaction


  8. Operations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Phoenix, AZ
    Current Employee - Operations Specialist in Phoenix, AZ

    I have been working at Charles Schwab full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits. Sabbatical every 5 years is great. 401(k) match. Work/Life balance. Wellness support.

    Cons

    Pay is part of total benefits package, therefore salary increases have not bee great in the past 6 years or so. Decision process and execution is very slow. Very little happens quickly.

    Advice to Management

    Merit promotions or increases.


  9. MF Clearing Dividends Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lone Tree, CO
    Current Employee - Anonymous Employee in Lone Tree, CO

    I have been working at Charles Schwab full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Opportunity for advancement, decent pay and management backing to get licensed. Workflow is not overwhelming and many small perks.

    Cons

    Very easy to get stuck in current role. People in semi-entry level jobs that have been with the company for 20 plus years.

    Advice to Management

    At times it is difficult for highly motivated people to branch out of their current department. The company fosters a culture of complacency and does not challenge people to take new roles.


  10. Broker

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good culture, intelligent and solid team members.

    Cons

    If you start on the phones you will die there. This is a good position to learn about the industry and get your feet wet if you are right out of college. Remember the goal is to make it to a front-office position

    Advice to Management

    Allow more movement between departments.


  11. Helpful (2)

    Great Company, Bad Decision to Leave Bay Area

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in San Francisco, CA
    Former Employee - Senior Project Manager in San Francisco, CA

    I worked at Charles Schwab full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent people dedicated to their work Generous compensation, equity, benefits Superb work-life balance Managers care about their staff

    Cons

    Bad choice to vacate San Francisco, I fear the backlash for this company A bit scatter-brained and too reactive Lacks adherence to their own processes

    Advice to Management

    Get a clue! San Francisco is where the best talent is. The company is losing seasoned experts and you can't "hire" institutional knowledge.



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