Charles Tyrwhitt
2.1 of 5 7 reviews
www.ctshirts.com 150 to 499 Employees

Charles Tyrwhitt Reviews

Updated Apr 30, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.1 7 reviews

                             
7 Employee Reviews
Relevance Date Rating
in
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Good Place to work

    Sales Associate (Former Employee)
    New York, NY

    ProsIt is a solid company that treats their employees well. They offer a great discount for employees. The hours are good and you are home by no later then 9 most nights, which is great for NYC.

    ConsSince it is a mens wear company the women's uniform choice is very limited. But a very minor complaint since they give you the uniform for free.

    Advice to Senior ManagementMy only comment would be the lack of presence on the sales floor.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Great people, but suffers from lack of benefits (especially fake employee discount) and stagnation.

    Anonymous Employee (Current Employee)

    ProsThe people I work with are really great. The upper management based in the U.K. are very friendly. On their visits, they will have a conversation with even the lowest employee. Even the district manager takes the time out to speak to us individually with the door closed which is actually very refreshing.

    ConsLow pay, no commissions on sales, no overtime. Discount for employees is the same actually less than the customers! So essentially, there is no discount at all. P.O.S. is rather glitchy, no advancement opportunities, lack of proper training, we have to lie to customers about where the products are actually made, low quality merchandise sold at a massive markup, delay in corporate decisions because they are all made in the U.K. U.S. warehouse is a mess. Taking customer details to spam them claiming that we are doing it purely to make returns easier.

    Advice to Senior ManagementWe have none of the benefits that our U.K. counterparts have. We are working full time hours, and yet they refuse to classify us as full-time employers. Instead they opt to claim that we are part-time employees so they can deny us benefits. With a descent salary and benefits, you could have a very dedicated staff, but constantly trying to deny us benefits and a descent wage despite making massive profits speaks to just how highly they value loyalty.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    terrible

    Anonymous Employee (Current Employee)

    Prospay, co workers, schedule, free uniform

    Consfake senior management in London, favoritism from store managers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Career Opportunities
           

    1 person found this helpful  

    Great at first

    Store Manager (Current Employee)
    New York, NY

    ProsDiscount for employees is faked out by the dicount on regular price which the clothing is always on sale and NEVER regular price but it is 75% off the regular price..

    ConsThe district manager is high on herself and very sneaky.. Likes micromanaging... She smiles then writes you up.... Very stuffy company... She is the only upper management in the US.

    Advice to Senior ManagementDo not be to friendly and personable. Go in do your job and go home. Do not make small talk it will bite you later.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Sinister.

    CSA (Current Employee)
    London, England (UK)

    ProsGood location.
    Good staff areas / facilitiies.
    Very pleasant housekeeper.
    Salary is reasonable.
    Many nice colleagues.
    Customers tend to be pleasant to deal with.

    ConsUnreasonable and unrealistic expectations re: workload.
    Computer systems / procedures that are illogical and not user friendly.
    Internally cutthroat. Have a constant stream of hiring and firing.
    A stuffy and highbrow culture, pretending to be something they are not.
    Cheap products largely made in China / Philippines / Turkey / Peru etc touted under an air of Britishness.
    An overly pedantic approach to quality monitoring of customer service agents' work.
    Work is repetitive and mind numbingly tedious.
    Favouritism. Culture of faces fitting / not fitting. A high regard for the most servile and ingratiating so long as they have a high productivity level and present themselves in a certain way.
    Some wolves in sheeps' clothing.
    The owner touts an email address that purports to be "for him only." He does not read it - ordinary agents are allocated the task of responding to those emails.
    A grip of iron held over written communications, with agents not given credit for having the intelligence to be able to compose an email.
    No windows in a small, cramped call centre.

    Advice to Senior ManagementTake another look at your so-called "standards" and ask yourself if they really count for anything.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    good company with good wages

    Customer Service Representative (Former Employee)
    London, England (UK)

    Prosgreat pay for a call center
    gives plenty of starting and continuous training and monitoring
    helpful and mainly friendly colleagues
    speak to a wide range of people overseas who love an English accent

    Conscan get repetitive with taking orders - but fine if your into that kind of thing
    didnt notice high scopes for progression
    telephone tone training can be a bit strenuous and unnecessary in my opinion.

    Advice to Senior Managementencourage call center staff to take ownership of business with perhaps some more incentives

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

    1 person found this helpful  

    Average

    Manager (Current Employee)

    ProsGood employee discount, flexible schedule

    ConsLow pay and high expectations, very expensive health benefits

    Advice to Senior ManagementChange pay structure for sales assistants

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Charles Tyrwhitt? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Charles Tyrwhitt reviews and ratings. All 7 reviews posted anonymously by Charles Tyrwhitt employees.