Charming Charlie

www.charmingcharlie.com

Charming Charlie Reviews in Houston, TX

Updated January 22, 2015
Updated January 22, 2015
241 Reviews
2.7
241 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charming Charlie Founder & CEO Charlie Chanaratsopon
Charlie Chanaratsopon
115 Ratings

Review Highlights

Pros
  • The employee discount is decent, and the time-off policies are stellar (in 15 reviews)

  • Flexible Schedule and Fun work environment (in 12 reviews)


Cons
  • Work/life balance for salaried managers negatively effected (in 10 reviews)

  • Low pay, annoying having to constantly communicate via headset to the other employees and managers (in 18 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Energy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate, "Charmer" in Houston, TX
    Former Employee - Sales Associate, "Charmer" in Houston, TX

    I worked at Charming Charlie full-time (less than a year)

    Pros

    We were required to wear all black/black with minimal white and colorful accessories.
    Very organized, all items are color coordinated in different sections of the store.
    Employee discounts and there is always a sale.
    Very professional.
    Each associate communicates through two way radios including all managers so everyone is always aware of what's going on in the store: new customers, sales and promotions of the day, fitting room assistance, what zone you will be working, if you need help, or assistance with helping a customer, lunch breaks, etc.
    Fun environment and positive attitudes.
    1 hr lunch lunch breaks.

    Cons

    Hours per week varies, but that's how it is in the retail business.
    The backroom was a complete mess, only one restroom worked and the lights were so dim that you could barley see yourself in the mirror.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall a terrible experience working for this company which helped me change my career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Accountant in Houston, TX
    Former Employee - Staff Accountant in Houston, TX

    I worked at Charming Charlie full-time (more than a year)

    Pros

    Business casual, decent work-life balance

    Cons

    Management, compensation, hierarchical structure too rigid

    Advice to ManagementAdvice

    The hierarchical structure of the organization is text book large corporation. It needs to be scaled down to fit a small to medium sized organization. There are too many layers of management. It would be a more efficient company if instead of having a CFO, Controller, Director, Manager, Staff that they cut out one or two of the positions between the CFO and staff. They had the same structure with treasury, A/P, Payroll, tax. It was excessive. When they become a large company I think it would be justified. This was company wide. Also, I guess it should be assumed this would be the case at women's fashion accessory retailer, but the gossip and attitude of the people there is worse than a group middle school girls. Seriously.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Horrific

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    I worked at Charming Charlie

    Pros

    None None None None None

    Cons

    Low wages
    No advancement
    Poor training
    Horrible management

    Advice to ManagementAdvice

    Train

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Horrible Management and Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Houston, TX
    Former Employee - Systems Engineer in Houston, TX

    I worked at Charming Charlie full-time (more than a year)

    Pros

    Fun working with creative people, if they stayed.
    HQ was a mess, literally.

    Cons

    I will try and keep it short.
    No one was ever in charge.
    Unrealistic goals that failed.
    No direction from management. This was Charlie's pet project BTW. The management was quick to tell you that.

    Advice to ManagementAdvice

    Get a grasp on how to run a company, and then hire people to run it for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Charming Charlie is a mix bag of some good and bad things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Charming Charlie (more than a year)

    Pros

    Most of the co-workers are really nice. The company is enthusiastic, encouraging, and fun.
    There was often a great sense of camaraderie and team work.

    Cons

    Unless you are a senior manager, you can't get more than 20 hours a week. Often you will only get about 13.
    You're required to do more than most retail: meet sales quotas every hour, try to get customers to sign up for emails and magazine subscriptions, and add on items.
    Like most retail, you have to work almost all weekends.
    You have to be "on" the entire time. They don't call you a "charmer" for nothing.

    Advice to ManagementAdvice

    Make sure that all the managers are on the same page when it comes to procedure. I would often get four different answers. Follow through on manager training.

    Approves of CEO
  7. 2 people found this helpful  

    Fast paced business. Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Houston, TX
    Current Employee - Information Technology in Houston, TX

    I have been working at Charming Charlie full-time (less than a year)

    Pros

    As a growing company, this is a fast paced place. I'm not the type of person that likes to remain stagnant so I like how changes are constant. Always learning something new and leadership is top-notch. Company not afraid to spend on technology

    Cons

    Life/work balance. You'll work long hours but it's the price to pay for a fast growing company

    Advice to ManagementAdvice

    N/A - Management in my department is top notch

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    When your only constant is change, achieving sustainable growth is difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Charming Charlie full-time (more than a year)

    Pros

    The associates sincerely want to produce good work and teamwork is key.

    Cons

    Constant change made it difficult to guarantee consistent quality of work. It was a challenge to develop an expertise in any except my adaptability to change because the expectations for delivery would change almost daily.

    Advice to ManagementAdvice

    Establishing customer loyalty is key because the products are so temporal and trendy. Zeroing in on what will keep the target customer coming back and then maximizing every opportunity to generate goodwill with her, her community and the associates that serve her will help sustain Charming Charlie.

    Neutral Outlook
    Approves of CEO
  9.  

    Do Not Come Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Charming Charlie full-time

    Pros

    Laid Back Environment, No More

    Cons

    Everything Other Than the Environment

    Advice to ManagementAdvice

    Start caring about employees and rewarding employees for hard work!

  10. 1 person found this helpful  

    Good Beginning Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Houston, TX
    Current Employee - Analyst in Houston, TX

    I have been working at Charming Charlie full-time (more than a year)

    Pros

    great opportunities to learn and build skills. great entry point to find out what part of retail you want to play. great people to work with . On-boarding team and peer mentor will help you grow.

    Cons

    still in process of streamlining systems. limited resources.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Uncharming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising in Houston, TX
    Current Employee - Merchandising in Houston, TX

    I have been working at Charming Charlie full-time (more than a year)

    Pros

    They have a very generous time off policy and if you stay for 3 years you get 25 days off per year

    Cons

    Lack of trust at all levels and with departments working together. Leadership constantly changing and people rarely stay around for more than a year

    Advice to ManagementAdvice

    Consider slowing down and focusing on a few things rather than trying to take on so many things nothing ever gets fixed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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