Chart House Restaurant Reviews

Updated March 3, 2015
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  1. Great company to work for. Corporate very encouraging and helpful to enhance careers within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chart House Restaurant

    Pros

    Great opportunity for growth at chart house. Very difficult to remain positive and goal- oriented in phila. Due to its many problems.

    Cons

    Phila very unorganized inconsistent lack of communication in management and encouragement due to being overworked and unable to meet company standards Very lazy unmotivated and constant negativity from hourly staff.

  2. 1 person found this helpful

    needs better communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chart House Restaurant

    Pros

    will work with you on schedule

    Cons

    way to much side work, not enough communication , not enough money for the work you actually do.

    Advice to ManagementAdvice

    They need to be more involved with employees concerns and issues

    Doesn't Recommend
    Neutral Outlook
  3. Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chart House Restaurant

    Pros

    Location was close to home

    Cons

    Was forced to clock out to take unpaid "breaks" that I was actually still working on the floor so that the company did not have to pay overtime.

    Advice to ManagementAdvice

    Get a GM that does not rule by fear and does not spend the majority of his time locked in his office. Stop buying all frozen seafood that you pass off as fresh.

    Doesn't Recommend
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  5. Right time, right place - working at the Chart House was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Alexandria, VA
    Former Employee - Hostess in Alexandria, VA

    I worked at Chart House Restaurant part-time (less than a year)

    Pros

    My experience working at the Chart House was great. Unlike other jobs I've had, communication was a key factor. Everyone, from the managers, cooks, kitchen crew, servers and host staff seemed to be on the same page. There were very few instances where this wasn't true. Also, the higher up seemed to always be willing to listen and provide advice or assistance where and when needed.

    Cons

    The summer of my employment, the air conditioning stopped working a few times which, in turn would be my only con. Surprisingly even with the less than desirable brief working conditions, people stayed positive and continued to work as efficiently as if it hadn't have happened.

    Advice to ManagementAdvice

    Please continue listening and teaching. I felt so fortunate to have bebn a part of a company that seemed to truly value their staff/employees.

    Recommends
    Neutral Outlook
  6. Good money but all about numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Redondo Beach, CA
    Current Employee - Server in Redondo Beach, CA

    I have been working at Chart House Restaurant part-time (more than 3 years)

    Pros

    The best thing about working at Chart House is by far the money (when you do work) and the discounts you receive at all Landry's restaurants.

    Cons

    Very corporate structure that is focused very highly on the numbers and decides to change policies/procedures randomly when the guidelines that are set in place are already working. Also, performance based scheduling makes it tough to get shifts.

    Advice to ManagementAdvice

    Stop focusing so much on the negatives, and instead compliment your staff when they have earned it.

    Recommends
    Neutral Outlook
  7. 1 person found this helpful

    Great times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Trainer in Hilton Head Island, SC
    Current Employee - Certified Trainer in Hilton Head Island, SC

    I have been working at Chart House Restaurant full-time (more than 3 years)

    Pros

    Very structured, organized, and productive company.
    with extensive training and very involved management this place is a well oiled machine that I am very proud to have worked at.

    Cons

    Transfer within the company not the smoothest of transitions

    Recommends
    Neutral Outlook
  8. 2 people found this helpful

    Long Hours, Extra Days, No Thank You, No Family Time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Los Angeles, CA
    Current Employee - Restaurant Manager in Los Angeles, CA

    I have been working at Chart House Restaurant full-time (more than 5 years)

    Pros

    the beautiful view every time I get to work
    great new drink menu
    my crew

    Cons

    upper management disregard of their managers and employees, area manager won't even say good morning to you and will definitely won't remember your name.
    change of policy at anyone's wim

    Advice to ManagementAdvice

    loosen the purse... keeping labor so tight only hurts service and managers keep on leaving because they don't want to continue to be "labor savers" by us having to do the extra jobs of hosting, bussing and bartending because i had to cut everyone to make labor cost.
    invest a little on building maintenance... I'm a manager not a plumber, electrician and handiman all rolled into one.

    Doesn't Recommend
    Negative Outlook
  9. great company, general manager was subpar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Manager in Phila, PA
    Current Employee - Floor Manager in Phila, PA

    I have been working at Chart House Restaurant full-time (less than a year)

    Pros

    salary, paid training, bonus, growth, training for servers is ideal

    Cons

    hires general managers that aren't qualified

    Recommends
    Neutral Outlook
  10. Great cash money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Alexandria, VA
    Current Employee - Server in Alexandria, VA

    I have been working at Chart House Restaurant full-time (more than 3 years)

    Pros

    It is a great cash money and professional service experience.

    Cons

    Hours of work might be challenging (early start/late finish).
    Server might not have any time to have lunch between morning/evening shifts.

    Advice to ManagementAdvice

    Encourage your employees, they are working hard!

    Recommends
    Positive Outlook
  11. 1 person found this helpful

    The worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Captain in Phila, PA
    Former Employee - Banquet Captain in Phila, PA

    I worked at Chart House Restaurant full-time (more than 3 years)

    Pros

    Free parking, on the river, decent hours, scenic environment, employee bathroom

    Cons

    As an employee, you are always expendable. No matter how hard you work for them. They are owned by Landry's restaurant group, which is a large corporation. Policies are impossible to uphold. Benefits are impossible to service staff because they make sure you dont hit 40 hours per week. You MUST work christmas day, thanksgiving, and NY eve. No exceptions ever!

    Advice to ManagementAdvice

    Care more for your workers. These are the people that make you who you are. Relax a little. Its just seafood, not rocket science. We arent saving the world here.

    Doesn't Recommend
    Neutral Outlook

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