Chart House Restaurant

  www.chart-house.com
  www.chart-house.com

Chart House Restaurant Reviews

Updated November 18, 2014
Updated November 18, 2014
23 Reviews
3.4
23 Reviews
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Employee Reviews

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  1.  

    Right time, right place - working at the Chart House was great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Alexandria, VA
    Former Employee - Hostess in Alexandria, VA

    I worked at Chart House Restaurant part-time (less than an year)

    Pros

    My experience working at the Chart House was great. Unlike other jobs I've had, communication was a key factor. Everyone, from the managers, cooks, kitchen crew, servers and host staff seemed to be on the same page. There were very few instances where this wasn't true. Also, the higher up seemed to always be willing to listen and provide advice or assistance where and when needed.

    Cons

    The summer of my employment, the air conditioning stopped working a few times which, in turn would be my only con. Surprisingly even with the less than desirable brief working conditions, people stayed positive and continued to work as efficiently as if it hadn't have happened.

    Advice to ManagementAdvice

    Please continue listening and teaching. I felt so fortunate to have bebn a part of a company that seemed to truly value their staff/employees.

    Recommends
    Neutral Outlook
  2.  

    Good money but all about numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Redondo Beach, CA
    Current Employee - Server in Redondo Beach, CA

    I have been working at Chart House Restaurant part-time (more than 3 years)

    Pros

    The best thing about working at Chart House is by far the money (when you do work) and the discounts you receive at all Landry's restaurants.

    Cons

    Very corporate structure that is focused very highly on the numbers and decides to change policies/procedures randomly when the guidelines that are set in place are already working. Also, performance based scheduling makes it tough to get shifts.

    Advice to ManagementAdvice

    Stop focusing so much on the negatives, and instead compliment your staff when they have earned it.

    Recommends
    Neutral Outlook
  3.  

    Great times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Trainer in Hilton Head Island, SC
    Current Employee - Certified Trainer in Hilton Head Island, SC

    I have been working at Chart House Restaurant full-time (more than 3 years)

    Pros

    Very structured, organized, and productive company.
    with extensive training and very involved management this place is a well oiled machine that I am very proud to have worked at.

    Cons

    Transfer within the company not the smoothest of transitions

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    Long Hours, Extra Days, No Thank You, No Family Time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant Manager in Los Angeles, CA
    Current Employee - Restaurant Manager in Los Angeles, CA

    I have been working at Chart House Restaurant full-time (more than 5 years)

    Pros

    the beautiful view every time I get to work
    great new drink menu
    my crew

    Cons

    upper management disregard of their managers and employees, area manager won't even say good morning to you and will definitely won't remember your name.
    change of policy at anyone's wim

    Advice to ManagementAdvice

    loosen the purse... keeping labor so tight only hurts service and managers keep on leaving because they don't want to continue to be "labor savers" by us having to do the extra jobs of hosting, bussing and bartending because i had to cut everyone to make labor cost.
    invest a little on building maintenance... I'm a manager not a plumber, electrician and handiman all rolled into one.

    Doesn't Recommend
    Negative Outlook
  6.  

    great company, general manager was subpar

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Manager in Phila, PA
    Current Employee - Floor Manager in Phila, PA

    I have been working at Chart House Restaurant full-time (less than an year)

    Pros

    salary, paid training, bonus, growth, training for servers is ideal

    Cons

    hires general managers that aren't qualified

    Recommends
    Neutral Outlook
  7.  

    Great cash money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Alexandria, VA
    Current Employee - Server in Alexandria, VA

    I have been working at Chart House Restaurant full-time (more than 3 years)

    Pros

    It is a great cash money and professional service experience.

    Cons

    Hours of work might be challenging (early start/late finish).
    Server might not have any time to have lunch between morning/evening shifts.

    Advice to ManagementAdvice

    Encourage your employees, they are working hard!

    Recommends
    Positive Outlook
  8.  

    The worst company I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banquet Captain in Phila, PA
    Former Employee - Banquet Captain in Phila, PA

    I worked at Chart House Restaurant full-time (more than 3 years)

    Pros

    Free parking, on the river, decent hours, scenic environment, employee bathroom

    Cons

    As an employee, you are always expendable. No matter how hard you work for them. They are owned by Landry's restaurant group, which is a large corporation. Policies are impossible to uphold. Benefits are impossible to service staff because they make sure you dont hit 40 hours per week. You MUST work christmas day, thanksgiving, and NY eve. No exceptions ever!

    Advice to ManagementAdvice

    Care more for your workers. These are the people that make you who you are. Relax a little. Its just seafood, not rocket science. We arent saving the world here.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Positive experience where I was appreciated!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Weehawken, NJ
    Former Employee - Hostess in Weehawken, NJ

    I worked at Chart House Restaurant part-time (more than an year)

    Pros

    Culture is based on positivity, employee rewards for good performance, greta training, staff meetings to help improve work and restaurant, managers are always willing to listen to your suggestions

    Cons

    There wasn't many cons about this job. Being a college student the only downfall was working on holidays. Obviously the busiest times for a restaurant are holidays and weekends which affected my work-life balance.

    Advice to ManagementAdvice

    Keep being positive and giving incentives to employees

    Recommends
    Positive Outlook
  10.  

    General Manager, all aspects of restaurant operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Chart House Restaurant full-time (more than 10 years)

    Pros

    Positive reinforcement, growth potential, very competitive in compensation, good working environment

    Cons

    Hours were long, Senior management was sometimes very hard to speak to.

    Recommends
    Positive Outlook
  11.  

    Awesome. Amazing Leadership and Energy.

    Former Employee - Regional Director
    Former Employee - Regional Director

    I worked at Chart House Restaurant full-time (more than 10 years)

    Pros

    Quality Leadership, opportunity and ability to grow and contribute..

    Cons

    Multiple relocations during career making family stability challenging.

    Advice to ManagementAdvice

    Maintain the focus and uniqueness of your past.

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