Charter Communications
3.0 of 5 358 reviews
www.charter.com Stamford, CT 5000+ Employees

Charter Communications Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.0 358 reviews

                             

60% Approve of the CEO

Charter Communications President & CEO Thomas M. Rutledge

Thomas M. Rutledge

(136 ratings)

50% of employees recommend this company to a friend
358 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "free cable , some of the techs are great to work with , sub contractor's are cool 4 float days"
    in 36 reviews
  • "Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks"
    in 33 reviews
Cons:
  • "Upper management change rules weekly to seemingly make it tougher for outside sales reps to close deals"
    in 22 reviews
  • "It is a call center so be prepared to embrace everything that goes along with the"
    in 18 reviews
  • Show more review highlights

Reviews

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    • Approves of CEO

     

    Awesome place to work.

    Customer Service Representative (Former Employee)
    Onalaska, WI

    ProsThe staff are great with each other and his or her clients. The techs are awesome at his or her jobs. All the customer service reps located in the store work hard to make sure every customer leaves (in person, phone, or thru email) with a smile.

    ConsRoad construction. Upper management needs to communicate better with lower management. Too many issues because of lack of communication.

    Advice to Senior ManagementBe honest. Stop hiding things from each other and tell your employees the truth even if they are just temps.

    Yes, I would recommend this company to a friend

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    Employee since late 1990's

    Anonymous Employee (Current Employee)

    ProsGood medical coverage. Comcast is swapping systems with Charter soon.

    ConsPay is lower than those at Comcast.

    Advice to Senior ManagementDon't run off good people, give better pay. Supervisor role is a revolving door. Never a review from same person twice.

    – I'm not optimistic about the outlook for this company

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    Great Benefits

    Broadband Technician (Current Employee)
    Porterville, CA

    ProsJob has benefits that cover nearly everything, and they promote from within all the time

    ConsRequires high productivity and numbers are a big focus.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very Good Company

    Direct Sales Representative (Former Employee)
    Turlock, CA

    ProsGreat Company that's provides many different opportunities, and delivers excellent job security!

    ConsCompetitive Market, Large Corporate Culture,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Moving in the right direction

    Analyst (Current Employee)
    Stamford, CT

    ProsExecutive Leadership will spend to support initiatives
    Leadership is accessible
    Great opportunity for growth within

    ConsCorporate HQ location tends to change with leadership
    Relocation often required with leadership changes
    No appetite for telecomuting or working remotely

    Advice to Senior ManagementConsider allowing non-critical leadership personel to work remotely

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Bad human resources

    Converter Tech (Former Employee)
    Los Angeles, CA

    ProsEstablished company
    get location
    not stressful
    friendly co worker

    ConsBad Human Resources
    bad management
    low pay
    logistics are bad
    no bonus

    Advice to Senior ManagementPut more effort,training and pay into Human resources

    No, I would not recommend this company to a friend

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    Don't work here, Terrible corporate culture.

    Broadband Installer (Former Employee)
    Stateline, NV

    ProsSteady Pay check, Company truck. formal technical training, tools

    ConsThe worst management ever. supervisors regularly lie and fabricate things to make themselves look good. they will throw you under the bus every time unless you are buddy buddy. Terrible corporate culture built on lies, 90% of what they tell you in training goes out the window day one on the job. The electronic/automatic dispatch system over-works field techs without mercy. Management uses a "daily Productivity scorecard" based on meeting a completely unrealistic quota, that always seems impossible to complete. Corporate policies built on scare tactics and fear, so you feel like you are always walking on egg shells. No matter how hard you work day to day in the field, your efforts will always go unnoticed. They will completely overlook your efforts and then punish you for some tiny mistake that was out of your control. For all the responsibility, hard work, and stress, the pay feels very minimal.

    Advice to Senior ManagementOverhaul Tech Ops Management. Overhaul Dispatch, routing, and support. Pay attention to the localized issues and needs of different Systems. Every region and Systems is different (terrain,weather, travel, infrastructure) and cant be treated all the same. What works in upper class suburbia Kansas, might not work in Mountainous lake Tahoe. Treat your Field techs better! They are the backbone of your whole operation, and they work extremely hard for mediocre pay.

    No, I would not recommend this company to a friend

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    Worked into the ground

    Broadband Technician (Former Employee)
    Worcester, MA

    ProsDiscounted cable and internet. Good coworkers.

    ConsSet unrealistic goals and pay $12.70 for basically being an electrician.

    Advice to Senior ManagementLess stress and more support. Pay more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great training, great coworkers, horrible environment.

    Sales Representative (Former Employee)
    Simpsonville, SC

    ProsThe training program is wonderful. The trainers are all very knowledgable and friendly and willing to help. My former co-workers who were also sales representatives were also very friendly and great people to work with. Excellent pay structure, great commission, good benefits, solid hours with plenty of overtime available if asked for.

    ConsThe upper management (with a few reasonable supervisors as an exception) is downright dreadful. So much miscommunication and very little acceptance for employees opinions. You hardly EVER see the Managers (level above Supervisor), they always stay tucked in their office unless you happen to pass them in the halls or in the elevator. Charter as a company has made some VERY unwise business decisions, and does not treat their customers like people. They view every single person who isn't in upper management ( customers included ) as numbers. Working on the phones, I've had to turn longtime customers, some of them even having remained loyal to the company for 10+ years, away due to Charter's unwillingness to offer them a lowered bill or a newer promotion. On the flip side, I'd have customers with AWFUL credit and payment history call in, and had AMAZING deals to offer them to get them back, just to put them into the whole cycle again. It is nearly impossible to move up in the company unless you get in tight with management. There is a huge difference between job networking and sucking up, and Charter only cares about the latter. The policies put in place are unfair, and the lies I'd have to tell customers about their bills, promotion eligibility, and service options were outright disgusting. Very sales heavy, which is not always a bad thing; however, Charter's 'selling skills' are deplorable. Very unhealthy sales environment. Meetings with management are very often, however they only care about your numbers. Not how many customers you made 'fans'. Not how many customers you took care of to your greatest extent. Very little constructive criticism; there is way too much, "You did this wrong. Why did you say that? This wasn't good enough. You need to bring your numbers up." Rarely ever were myself or any of my other teammates told, "THIS is what you did good. THIS is your strength. THIS is what you need to keep doing.", and we were the top team in the call center for a running 9 months. Be very aware about applying to this job.

    Advice to Senior ManagementListen to your employees, listen to your customers, make wiser business decisions. Treat customers as HUMANS not as numbers and figures.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Professional Growth within the company is Promised, but Not Actually in Evidence

    Billing Representative (Current Employee)
    Fond du Lac, WI

    ProsLovely folks, really. Lovely grounds, too. This could be an amazing company, but the focus is on external growth, leaving the internal processes to flounder and fail.

    ConsChaotic growth leading to internal mass confusion. Professed vision toward growing as a respected company falling short in actual practice. Parking is a quagmire and so is seating. Internal Technology and mandatory processes are limping along. The garbage rolls downhill, so the guy on the phone takes the "fallout".

    Advice to Senior ManagementFocusing on internal process corrections rather than open or closed toed shoes is crucial.

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