Charter Communications Reviews

Pros

free cable. vehicle to drive back and forth to work. bonus at the end of the year. freedom to move around and up. competitive pay.

Cons

depending on the management team you are under. some teams work better than others. dealing with upset customers is sometimes difficult.

Advice to Senior Management

hold all departments to the same standard. there are a lot of things that go on that are out of my departments control that we get help countable for. address the proper personnel/department.

Pros

Good company to work for great Benefits good salary

Cons

newly hired middle managers suck.

Advice to Senior Management

get your restructuring done people just disappear for no known reason and replacements don't know what you want.

Pros

You receive complimentary service when living in service area. Benefits are not that expensive. Very laid back atmosphere and not micro managed.

Cons

So many. The pay primarily. No opportunity for growth. Upper management does not deserve their position especiallt being they dont know many functions.

Advice to Senior Management

Reward employees more. Proper recognition. More competetive benefit and salary package. A more intense training instead of having another employee train and not compensate.

Pros

Free cable if you live in the company footprint
Overall good job.

Cons

Company shuts down departments without notice.
Amount of time does not seem to make any difference when it comes to promotions or advances.

Advice to Senior Management

Give employees the same advantages in all locations. Other offices give employees more technology and advantages yet they are all judged on the same merits for job performance.

Pros

good fair pay some good people

Cons

unpredictable schedule and over time required

Advice to Senior Management

try to relax take care of eachother

Pros

Free cable, company truck to take home (if you live within the system). 401k, uniforms twice a year, work boots, tools, health, dental, and vision coverage

Cons

Overworked and underpaid, compaired to other companies. penny pinchers, they would rather spend money on new suv/trucks for supervisors that never go into the field, than replace their broken down Bucket trucks and vans that are suffering. they are confused. just look at the fleet. there's no standard. they have 5 different paint schemes on their fleet. they are slow with keeping us informed and drop things on us at the last minute. whenever they roll out a new product or feature. they'll release it and then 3 months later they'll train us. they have management that are old dogs and wouldn't know the first thing about installing a modem/ MTA . they basicly are dull around the edges and are not up to speed with todays technology. Training has sucked in all my years with charter.

Advice to Senior Management

Take a stand for your technicians as well as your self and fight for us. Happy employees give good results and have better moral. If you want your customers to be happy we need to be happy. A better training program and better qualified technicians will get better results. This just throwing them to the wolves stuff, makes it difficult to survive and have good moral. You get what you give. If you provide backasward training, you're more than likely gonna get that in return for workmanship.

Pros

Work well together
Good management
Good company vehicles

Cons

Training to short
Buy some of your own tools

Pros

Solid training programs for new employees.

Cons

No real con's, just don't know how stable the company is; they may sell out any day.

Advice to Senior Management

Provide more regnition for top performers.

Pros

* Friendly, fun coworkers
* Most people are working hard to do a great job
* Strong work/life balance
* Good salary and benefits

Cons

* Enormous disconnects between market-driven inputs and short-term investment community demands. Company is lead by finance, with marketing and customer service very much secondary
* No willingness whatsoever to endure short term discomfort in order to take a long-term approach that will reap larger benefits. An over reliance on the "Post Office Model" in which aggregate revenue targets are met by raising prices on a shrinking number of customers.
* Entire leadership of marketing team - which was once the envy of the cable industry - has departed for greener pastures or is in the process of doing so.
* Career advancement and succession planning is nearly non-existent, and promised opportunities are frequently not honored.
* The leadership team that led the successful restructuring of the company via Chapter 11 has all departed. That team was data-driven, smart and strategic; the people currently in charge are clubby, gut-feeling types who have been known to ignore actual, empirical data and use simplistic models because the models are more favorable.

Advice to Senior Management

* Stop being so insular and listen to your staff
* Create some actual succession planning and career advancement paths - and then honor them. There is an enormous disparity between opportunities for managers and above and the seeming tendency of senior leadership to get in a room and promote one another
* Align incentives between finance, marketing and customer care.

Pros

Easy environment to adapt to work daily

Cons

Medium place to exceed expectation by own self

Advice to Senior Management

Challenge and pay more