Charter Communications Reviews

Updated April 29, 2015
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3.6
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Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
3 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

10 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Madison, WI
    Current Employee - Direct Sales Representative in Madison, WI

    I have been working at Charter Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Experienced and knowledgeable people that are willing to help anyone who asks. Pay and benefits are very good.

    Cons

    Depending on the position the hours are long and challenging.


  2. Helpful (1)

    CBROC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tss in Madison, WI
    Former Employee - Tss in Madison, WI

    I worked at Charter Communications full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good health care benefits, free cable benefits

    Cons

    Minorities are not allow to work in corporate view, they give a false feeling of belonging if your a minority

    Advice to Management

    practice what your preach, don't be so quick to judge


  3. Helpful (1)

    Direct Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OUTSIDE SALES in Madison, WI
    Current Employee - OUTSIDE SALES in Madison, WI

    I have been working at Charter Communications full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with a tablet and having business cards. This makes outside sales really stand out professionally. Supervisors are very responsive and are always there for there reps.

    Cons

    Lots of internal updates have made the pace slow down a bit since i started, but other than that i have now Cons about the company. I absolutley love working for charter communications

    Advice to Management

    training and time off and culture here at charter communications is amazing! I really love that most of the supervisors and management have acctually been out in the dirt doing sales themselves.


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  5. Great place to start your career and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer I in Madison, WI
    Former Employee - Network Engineer I in Madison, WI

    I worked at Charter Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are a lot of smart engineers to learn from. Good benefits. A lot of room to grow.

    Cons

    Decisions always seem to be pushed down from higher up with no say from engineers who actually do most of the work.

    Advice to Management

    None


  6. Overall Great Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Video Engineer in Madison, WI
    Current Employee - Video Engineer in Madison, WI

    I have been working at Charter Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks.

    Cons

    Middle management advancement takes lots of time to move up through. Not real clear where our new leadership team is taking us. Takes time for upper management to trickle down important company info that we should be aware of.

    Advice to Management

    Pay your Salaried people some type of bonus to be on call as often as we are. 60 to 70 hours a week when on call gets old for no benefit.


  7. Helpful (1)

    Overloaded with work...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BBT II in Madison, WI
    Current Employee - BBT II in Madison, WI

    I have been working at Charter Communications

    Recommends
    Recommends

    Pros

    Independence, Trust employees, They listen to concerns you might have, friendly people.

    Cons

    Worked like a dog forced to do overtime almost every day with no concern to family life. They are very good at listening to any concerns or changes you might have but listening is as far as it goes. Very disorganized. Every employee is out for themselves. Supervisors are useless when you need help or have a question but will be the first person to point out something you did wrong. Benefits provided by Charter are the worse I have ever seen. Health benefits will not cover anything and should be simplified.

    Advice to Management

    Look out for the people that do the work and make the company run.


  8. Helpful (1)

    Charter Communications is a great place to work!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Madison, WI
    Current Employee - Network Engineer in Madison, WI

    I have been working at Charter Communications

    Recommends
    Recommends

    Pros

    Charter and its management team provides each employee the opportunity to grow and advance within the company through showing initiative and an eagerness to work and advance. They help you to succeed if you want to. The teamwork is amazing as everyone wants to help each other succeed to ensure that the company continues to grow and to ensure we become an industry leader.

    Cons

    The pay at Charter might be a little lower than other organizations in the industry, but they make up for it with the benefits they provide.

    Advice to Management

    I would like to say that Charters Management team should continue to do what it is doing as the compnay continues to grow and is now a leader in internet speeds and reliablilty as well as providing new standards and services.


  9. Enjoyable

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer II in Madison, WI
    Current Employee - Network Engineer II in Madison, WI

    I have been working at Charter Communications

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Constantly working with new technologies and great people.

    Cons

    Some of the other employee attitudes are difficult to work with

    Advice to Management

    None


  10. How bad management can kill a company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Technician in Madison, WI
    Former Employee - Senior Systems Technician in Madison, WI

    I worked at Charter Communications

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    All the overtime you could want. Great if you're single. A good benefits package and, if you overlook their recent class action lawsuit, the pay isn't terrible. Free cable and internet are also quite a heft savings each month, and the use of a company vehicle for the commute can save on insurance and gas. It's not too difficult to be promoted provided you keep track of your year end goals and work hard. Still, management could do better in terms of preparing employees for written exams. So long as the corporate management doesn't interfere too often, the local office tends to run fairly well.

    Cons

    Sr. Management will do anything to avoid upgrading existing infrastructure and making any serious capital expenditures. Be prepared to fix the same problems over and over. Also, the use of contract employees leaves both customers and the plant in horrible condition.

    Advice to Management

    Listen to you employees who are in the field every day.


  11. Overall Good Job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Coordinator in Madison, WI
    Current Employee - Account Coordinator in Madison, WI

    I have been working at Charter Communications

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Besides the benefit of the discounted services, my manager is very understanding and helpful. The pay that I receive has gotten better over the years...I feel that I am paid fairly in comparison to others with the same job title.

    Cons

    not being able to work from home since I am hourly employee, service issues in areas that never seem to improve

    Advice to Management

    spend a little money to fix one of the biggest KMA St. Louis service issues.



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