Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated October 19, 2014
Updated October 19, 2014
413 Reviews
3.1
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
164 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 49 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Charter contract job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Louisville, KY
    Former Employee - Network Engineer in Louisville, KY

    I worked at Charter Communications as a contractor (less than an year)

    Pros

    The people in the NOC, where I worked, were all professional and great people to work with. The job was rewarding because I helped improve the process as well as did the IOS upgrade and Qos build and install of their customer premise switches.

    Cons

    The company's lack of engineers at the Louisville Data Center.

    Advice to ManagementAdvice

    They need to upgrade some of the folks in the NOC to engineer status and pay because they are CCNA certified and deserve it due to their jobs.

    No opinion of CEO
  2.  

    Not sure about now, however years ago it was a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Speed Data Specialist I in Louisville, KY
    Former Employee - High Speed Data Specialist I in Louisville, KY

    I worked at Charter Communications full-time (more than an year)

    Pros

    Commission checks, employee benefits on site and insurance benefits, many different set schedules to fit around school, lots of opportunity for advancement.

    Cons

    Once let go, you can never work for the company again! I was let go for "occurrences/missing work/tardiness." After sending my to the E.R. which resulted in my having to take time off, my supervisor fired me for not being at work although I had medical excuses. No one in Human resources would give me the time of day to explain what happened and to prove myself, therefore I became a Human Resources Recruiter/ Coordinator at a different company so that I could ensure their employees were treated respectfully and fairly.

    Advice to ManagementAdvice

    Do not fire your employees because they will not date you!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jackson, TN
    Former Employee - Customer Service Representative in Jackson, TN

    I worked at Charter Communications full-time (more than an year)

    Pros

    Great benefits package including free cable, internet and phone

    Cons

    Very stressful, hard to balance work and family

    Advice to ManagementAdvice

    Your employees have day to day life responsibilities that sometimes require them to come in late, leave early or take an entire day off. Try to be more understanding of this and don't make them feel like they're going to lose their jobs if they ask for time off.

    Recommends
    Positive Outlook
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  5.  

    BA Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst II in Saint Louis, MO
    Current Employee - Business Analyst II in Saint Louis, MO

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Talent based ebvironment, fast paced, opportunity for growth

    Cons

    Lack of ownership in leadership

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Potential for promotions, good benefits, learn great sales tecniques

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time (more than an year)

    Pros

    The pay was strong, benefits are good, and I learned a lot of sales techniques.

    Cons

    This was a strictly phone based position. There was desire to be more mobile and deal face to face with customers occasionally.

  7.  

    Charter is unchatered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BBT II in Springfield, MA
    Former Employee - BBT II in Springfield, MA

    I worked at Charter Communications full-time (more than an year)

    Pros

    discounted cable, 401k, not much else

    Cons

    solo work, poor pay, unrealistic goals to be completed.

    Advice to ManagementAdvice

    revaulate everything

    Doesn't Recommend
  8.  

    It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High-speed Data Support in Louisville, KY
    Former Employee - High-speed Data Support in Louisville, KY

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    Pay check and references. That's about it. I mean it's indoors but it's not rocket science.

    Cons

    Call center hell. You can only upselling and trouble shoot. There is no winning. You can't fix issues. You get yelled at a lot.

    Advice to ManagementAdvice

    Decide what you want phone agents to do and stivk with it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Too many Chiefs not enough Indians.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than an year)

    Pros

    Good work/life ratio. Decent pay. excellent benefits ie: free TV, Internet, and Home Phone.

    Cons

    Very disorganized! Every sales channel has a different offer or package. You can call in and get a quote. Then call in 30min later ask for the same package and get a completely different price.

    Advice to ManagementAdvice

    Make a plan and stick with it. Stop fixing what's not broken.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Been employed with Charter for 6 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Hickory, NC
    Current Employee - Direct Sales Representative in Hickory, NC

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Great pay and advancement. Nice benefit package.

    Cons

    More concerned about metrics rather than employees and circumstances that cause them

    Advice to ManagementAdvice

    Support employees

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Getting job experience after college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Walker, MI
    Former Employee - Retention Specialist in Walker, MI

    I worked at Charter Communications full-time (less than an year)

    Pros

    Decent pay with commission. I got the experience that I wanted out of college with a real full-time job.

    Cons

    Getting time off is really hard even for family emergencies. Supervisor aren't consist in answers. Also, This company does not understand that their products and services can not compete with the bigger competitors who offer it for less. Customer's simply can not afford to pay higher prices for less quality of services.

    Advice to ManagementAdvice

    Focus on really caring about the employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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