Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated October 29, 2014
Updated October 29, 2014
418 Reviews
3.1
418 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
167 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 50 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Direct Sales Representative ( door to door sales )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Saint Louis, MO
    Former Employee - Direct Sales Representative in Saint Louis, MO

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    No time clock to punch, work prime times, evenings including Saturdays. Great commission structure. Full benefits begin after 30 days.

    Cons

    GPS of your location while using tablet. Miss goal 4/12 months, your terminated. Few direct sales reps last first year.

    Advice to ManagementAdvice

    Need on-going "Structured Sales Training"!! Techniques, Technology, Competition. 95% of Charters direct sales reps fail!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter II
    Current Employee - Recruiter II

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Once you have been with the company 6 months you can apply to any positon within the company. The benefits with Charter are amazing. This is a company to get your foot in the door and stay until you retire.

    Cons

    A little bit of disconnect with different departments but its normal for the size of the company

    Advice to ManagementAdvice

    Keep up the great work. I love my Director (DM) because he listens to ideas and and acts on them. Gives credit for all contributions and makes you feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My experience with Charter Communications Inc. was very pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than 8 years)

    Pros

    Money was great! Time was Great!

    Cons

    Everything was wonderful there. I have no complaints.

    Advice to ManagementAdvice

    None at this time that would help.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Charter contract job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Louisville, KY
    Former Employee - Network Engineer in Louisville, KY

    I worked at Charter Communications as a contractor (less than an year)

    Pros

    The people in the NOC, where I worked, were all professional and great people to work with. The job was rewarding because I helped improve the process as well as did the IOS upgrade and Qos build and install of their customer premise switches.

    Cons

    The company's lack of engineers at the Louisville Data Center.

    Advice to ManagementAdvice

    They need to upgrade some of the folks in the NOC to engineer status and pay because they are CCNA certified and deserve it due to their jobs.

    No opinion of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Kalamazoo, MI
    Current Employee - Broadband Technician in Kalamazoo, MI

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    Salary is accurate for job description

    Cons

    Customer additude toward technical advances

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Not sure about now, however years ago it was a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Speed Data Specialist I in Louisville, KY
    Former Employee - High Speed Data Specialist I in Louisville, KY

    I worked at Charter Communications full-time (more than an year)

    Pros

    Commission checks, employee benefits on site and insurance benefits, many different set schedules to fit around school, lots of opportunity for advancement.

    Cons

    Once let go, you can never work for the company again! I was let go for "occurrences/missing work/tardiness." After sending my to the E.R. which resulted in my having to take time off, my supervisor fired me for not being at work although I had medical excuses. No one in Human resources would give me the time of day to explain what happened and to prove myself, therefore I became a Human Resources Recruiter/ Coordinator at a different company so that I could ensure their employees were treated respectfully and fairly.

    Advice to ManagementAdvice

    Do not fire your employees because they will not date you!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    BA Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst II in Saint Louis, MO
    Current Employee - Business Analyst II in Saint Louis, MO

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Talent based ebvironment, fast paced, opportunity for growth

    Cons

    Lack of ownership in leadership

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jackson, TN
    Former Employee - Customer Service Representative in Jackson, TN

    I worked at Charter Communications full-time (more than an year)

    Pros

    Great benefits package including free cable, internet and phone

    Cons

    Very stressful, hard to balance work and family

    Advice to ManagementAdvice

    Your employees have day to day life responsibilities that sometimes require them to come in late, leave early or take an entire day off. Try to be more understanding of this and don't make them feel like they're going to lose their jobs if they ask for time off.

    Recommends
    Positive Outlook
  10.  

    Way too much management trying way to hard to be the shining star - take credit for the work of the minions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales in Medford, OR
    Former Employee - Customer Service and Sales in Medford, OR

    I worked at Charter Communications full-time (more than an year)

    Pros

    Benefits, commission, free cable - internet and phone, on-going training

    Cons

    too much management at every level - constantly changing the commission structure - when reps start to make too much and become successful, they cut the commissions. Managers also play favorites - very inconsistent between the branches - rules are constantly changing - day-to-day, with little consistency.

    Advice to ManagementAdvice

    cut out the 8 mid-level managers between you and the folks that deal with the public. Cut out the bologna rules -

    Recommends
    No opinion of CEO
  11.  

    Charter is unchatered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BBT II in Springfield, MA
    Former Employee - BBT II in Springfield, MA

    I worked at Charter Communications full-time (more than an year)

    Pros

    discounted cable, 401k, not much else

    Cons

    solo work, poor pay, unrealistic goals to be completed.

    Advice to ManagementAdvice

    revaulate everything

    Doesn't Recommend

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