Charter Communications Reviews

Updated April 16, 2015
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3.1
527 Reviews
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
214 Ratings

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)

Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Fast-moving, innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Charter Communications full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Charter provides good exposure within the organization and is under a great leadership team. Culture is fast paced and competitive.

    Cons

    Charter is growing very quickly, and sometimes a company faces growing pains when transforming from a smaller to a larger organization.

    Advice to Management

    Continue with the aggressiveness to be an industry leader in the Pay TV business. Acquire the Denver system so employees can get service

  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WIP Clerk in Tullahoma, TN
    Former Employee - WIP Clerk in Tullahoma, TN

    I worked at Charter Communications full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent benefits offered, great management at local level, good advancement opportunities (if available to move)

    Cons

    Local salary, constant business flux (positions and departments being created and eliminated)

    Advice to Management

    Boost salary to employees in lower economic markets,

  3. Working at Charter has been agood learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vedio Representative I in Billings, MT
    Current Employee - Vedio Representative I in Billings, MT

    I have been working at Charter Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    free cable tv free internet free home phone and pays good benefits

    Cons

    I have found one yet

    Advice to Management

    To keep up to date

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  5. Comfortable atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irwindale, CA
    Current Employee - Anonymous Employee in Irwindale, CA

    I have been working at Charter Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice bunch of people many we hope have worked for the company up to 25 years. Great benefits package...

    Cons

    The threat of the Comcast/Times Warner deal

  6. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Simpsonville, SC
    Current Employee - Inside Sales in Simpsonville, SC

    I have been working at Charter Communications

    Negative Outlook
    Negative Outlook

    Pros

    Pay is great. Commission lovely.

    Cons

    You have to track every call even the ones misrouted and that counts against your numbers.

    Advice to Management

    Fix the prompts for customers when calling in.

  7. Charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and wonderful company to work for

    Cons

    I can not find any

    Advice to Management

    I have no advice for management

  8. Rep, Internet an Phone Repair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Charter Communications full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid Days Off and Float Days. I was able to take 10 paid days off in a row. Schedule stays the same unless you are a new employee. Good wage for the industry.

    Cons

    Toxic work environment. Employees get paid just enough to stay. Customers are not able to be helped because of company neglect.

    Advice to Management

    The infrastructure of Charter is so bad in some places, you have people that never get their problem resolved. I didn't see Charter as a long term opportunity, and neither do the 75% who quit annually.

  9. Residential Senior Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Customer Service Representative in Louisville, KY
    Former Employee - Residential Customer Service Representative in Louisville, KY

    I worked at Charter Communications

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Open diverse staff and friendly employees. Liberal pay scale. Some advancement available.

    Cons

    Must strictly comply with metrics. Quality is based on efficiency rather than customer satisfaction. Company continues to dump more work on the employees without raising the handle time metric. Sales are expected to be performed during this time frame as well. The CEO changes frequently. Usually about every 2 years. .

    Advice to Management

    The management should be more knowledgeable of the employees morale. The company should be more proactive in offering acknowledgement of good customer service. Training for jobs could be improved

  10. good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales in Saint Louis, MO
    Current Employee - Director of Sales in Saint Louis, MO

    I have been working at Charter Communications full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    free home services (wow, they are expensive when you pay on your own); very focused/driven company for growth; growing business side

    Cons

    tons of internal and external competition to sell the same services (w/same company); lots of pressure on managers

    Advice to Management

    remove 'swim lanes' mindset...work as a collective team

  11. Consistent work, massive expansion, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Technician
    Current Employee - Warehouse Technician

    I have been working at Charter Communications full-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Benefits: Health, Dental, Life, Vision, Free Cable Services

    Cons

    High turnover, Low pay, Repetition, Constant shake-ups

    Advice to Management

    Value employees more to reduce turnover and associated costs. Reduce the number of supervisors/managers to improve company wide communication from top to bottom. When leadership positions become available attempt to promote from within to at least give the appearance of upward mobility to the other front line employees.

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