Charter Communications Reviews

Updated June 29, 2015
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3.2
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Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
233 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

576 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Fast-moving, innovative company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Charter Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Charter provides good exposure within the organization and is under a great leadership team. Culture is fast paced and competitive.

    Cons

    Charter is growing very quickly, and sometimes a company faces growing pains when transforming from a smaller to a larger organization.

    Advice to Management

    Continue with the aggressiveness to be an industry leader in the Pay TV business. Acquire the Denver system so employees can get service


  2. 2015

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic company with an eye toward the future
    Customer satisfaction is our number one goal

    Cons

    Sometimes difficult to recruit enough qualified people to keep up with our growth
    Some Facilities are due for an upgrade or facelift


  3. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great benifits. Must be able to adjust to a constant change

    Cons

    Lack of equipment. Fluctuations in hours.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I am Charter!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Representative in Fond du Lac, WI
    Current Employee - Billing Representative in Fond du Lac, WI

    I have been working at Charter Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love that my leadership values me as an employee!

    Cons

    I cannot think of any cons at this time.

    Advice to Management

    Always listen to your employees as they are the front line and the pulse of your customers!


  6. Technical QA Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Suffolk, VA
    Current Employee - Anonymous Employee in Suffolk, VA

    I have been working at Charter Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work. Excellent training, benefits and fast pace environment

    Cons

    Depending on location hard to move up.

    Advice to Management

    Manager need to spend more time with supervisors to help them manage day to day expectations


  7. Customer service and Sales representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Auburn, AL
    Former Employee - Customer Service and Sales Representative in Auburn, AL

    I worked at Charter Communications full-time (More than a year)

    Pros

    The salary and benefits package was amazing. The job itself requires you to be knowledgeable and computer savvy, but it wasn't super demanding.

    Cons

    The management is horrible. Some months sales are low, but you're still required to hit a certain sometimes unattainable number.

    Advice to Management

    Treat your employees as you would like to be treated. They are people, not machines.


  8. bbt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BBT in Columbia, MO
    Current Employee - BBT in Columbia, MO

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work I've been here for more than a year. They treat you well, and pay you descent all around a great company, and supervisors are awesome and always willing to give you a hand .

    Cons

    Upper management doesn't know what the heck is going on half the time don't expect to get a senior spot anytime soon, as soon as you meet their goals they want you better than the goals that they previously stated.☺

    Advice to Management

    Get out in the field and see why we can't do some of the stuff you expect us to do. Treat your good supervisors with more respect.


  9. Charter Pays the bills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at Charter Communications full-time (More than a year)

    Recommends
    Recommends

    Pros

    Free Cable. Starting Salary is 14.67. Benefits.

    Cons

    Hot seating & the benefits are not great when it comes to maternity.


  10. Helpful (2)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Operations in Fond du Lac, WI
    Former Employee - Director of Operations in Fond du Lac, WI

    I worked at Charter Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    New leadership brought clear vision and an exceptional execution plan. All departments are aligned in achieving vision. Excellent operational leadership focused to achieve goals. Great integrity with core driving value to provide a strong, quality product at a reasonable price. Vision is not yet achieved, but path is clear and progress is fast.

    Cons

    Any job where service has to be provided 24x7x365 causes interruptions to life on holidays and weekends. Would love a 5 day a week, 9-5 type job, but not sure that's even practical anymore.

    Advice to Management

    Tom's direction is specific and progress is measurable. My time there observing the company was better than my business education. Of course, you should pay your entry-level employees more.


  11. This place is on fire

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fond du Lac, WI
    Current Employee - Customer Service Representative in Fond du Lac, WI

    I have been working at Charter Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They actually listen to your concerns and take action to try to fix them. Over the last year, they have made some great changes on scheduling and attendance policy which had made a great improvement to the parking situation. Some times you have to hunt for a spot, but that's better than being at a dying place where parking is plentiful. If you want to advance you can assuming that you're willing to do the hard work.

    Cons

    Scheduling can sometimes be tough. There are so many people spread out that it can be hard to find a manager close by. The help line system was a great help but I"d like to see the managers out on the floor more often.

    Advice to Management

    I see the VP out on the floor more than the managers. Get out of the offices and get to know the people. We have a leader that leads by example, but his example isn't always followed by those who directly report to him. The sups do a great job and sometimes it's seems that they are doing things just because it's what they were "told" to do.



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