Charter Communications Reviews

Pros

Charter and its management team provides each employee the opportunity to grow and advance within the company through showing initiative and an eagerness to work and advance. They help you to succeed if you want to. The teamwork is amazing as everyone wants to help each other succeed to ensure that the company continues to grow and to ensure we become an industry leader.

Cons

The pay at Charter might be a little lower than other organizations in the industry, but they make up for it with the benefits they provide.

Advice to Senior Management

I would like to say that Charters Management team should continue to do what it is doing as the compnay continues to grow and is now a leader in internet speeds and reliablilty as well as providing new standards and services.

Pros

You can make your own schedule and use referrals to get more sales. Usually their specials beat the competition making sales easier.

Cons

Lack of customer service, always having price changes and lack of job security. Sometimes selling territories overlapped making sales harder.

Advice to Senior Management

Look for more leadership inside the selling teams. More basic training on door to door selling techniques. Security measures for sales people in the field.

Pros

Helping people in the community with technology issues was very gratifying. I actually had people come up to me and say thank-you for helping them fix their Internet during promos etc.

Cons

Unfortunately, Charter lost that hometown and sense of community when they consolidated jobs into specific locations. The community has since moved on to other means of cable and data becasue there is little to no presence locally anymore.

Advice to Senior Management

My advice would be to focus on the customer once again.Focus on People once again. Focus on being cutting edge again. Make the cable and Internet as well as the work experience more personal again. I do not understand how a company that charges so much money for services over an infrastructure that has been paid for for years, is hemhoraging money. It's not employee pay bringing down the numbers.

Pros

I liked all the benefits including and not limited to, New trucks, free services, data phones and equipment, taking the truck home, all the chances are given to you for promotions, for example the more certifications you take and pass (which are paid by employer) you get promoted which is at least one dollar raise, also get merit raise and ten to twenty five cent inflation raise. If you trained and know what you doing , you drive around all day unsupervised, making friends and money. Supervisors are hands off and easy going ready to help ion job sites and or by phone!!! Salary example: first year $22,000 and $38,000 by my third year including overtime!!!

Cons

A lot of people come to work there for just a job, creates a customer service issue and a bad report for company. People in area frustrated by return calls to come out and fix issues more then once.

Advice to Senior Management

Management is very interested in advancing employees and receiving there bonus checks!!

Pros

Plenty of room for promotion. Great amounts of feedback and a sense of pride in doing a good job. A great "team" feeling. Promotions based on performance more than seniority. Plenty of recognition in doing a good job. Clean but casual atmosphere with a lot of diversity. Great pay for the type of work.

Cons

Management seems to make drastic changes every month or so and is always moving around, once you get to know your supervisors name you have a new one. Doesn't feel like upper management really cares about the center in Louisville at all even though it's the flagship center. Sales are pushed which is acceptable at times but seems to overshadow actual technical support abilities after some time.

Advice to Senior Management

Stick to a formula that works, hire good technicians and rely less on good sales people that have to walk though a scripting program to know how to troubleshoot. Keep rewarding your strong players and offering opportunities for the weaker players to get better. Bring back daily performance incentives.

Pros

Working outside, independence to do your job, company vehicle, tools, Fun co-workers, Direct supervisors are usually promoted from within, so you have a guy who has "Been there, Done that" fighting for you with upper-management.

Cons

Poor training, Upper Management looks down on employees,Corporate reserves right to monitor your personal equipment on lease from company, unorganized work day, get 2 hour jobs dropped on you 5 minutes before your day is over nearly every day.

Advice to Senior Management

I would work harder to please your front-line employees a little more, front line guys are awesome, upper management are the ones who needs to re-think their direction and goals with the company.

Pros

Competative salary, good benefits, fairly new technology to work with. Mid-level management and staff are, by and large, great people to work with.

Cons

Management very sketchy. Company more interested in making a quick dollar then in satisfying existing customers. Very narrowminded leadership throughout.

Advice to Senior Management

Listen to the employees more. Having a company wide survey, then dismissing the results, makes for a poor working environment.

Pros

-Awesome job for people that put sales above customer service
-Good starter job out of HS and college
-Great benefits
-Decent pay
-Co-workers are generally kind and fun to talk to
-Free cable, internet, and TV, pretty much

Cons

-Has too much of a Sales focus though its supposed to be technical and customer service related
-Inappropriate solutions to turning their functions away from being the FIFTH most HATED company in America
-Rules and prices are constantly changing
-Good employees and management are forced out because of greed and lack of better guiding
-Constant turnover means that when you are there a year, it means you've been there for like "100 Charter years"; also means co-workers you've grown close to have left
-Management pretends to care, but they clearly and honestly don't

Advice to Senior Management

In order to keep GOOD employees that LOVE customers (even the angry and/or stupid customers) management needs to stop the EXTREME pressure of sales. In order to turn the company around, it's not about making $.75 a call, but to make sure that the customer is 100% satisfied with the services they are receiving, then we can keep them rather then smothering them in worthless add-ons to their accounts rather than permanent resolutions.

Pros

Charter has good benefits and they are overall very friendly to the lower staff. I also like the freedom to change positions with the company.

Cons

I would not say that there are cons with the job, however if there is something that I would say I was not fond of it would be the lack of respect from some of the customers.

Advice to Senior Management

No advice for management, Charter is a great company and I am thankful to have a great job with benefits.

Pros

free cable. vehicle to drive back and forth to work. bonus at the end of the year. freedom to move around and up. competitive pay.

Cons

depending on the management team you are under. some teams work better than others. dealing with upset customers is sometimes difficult.

Advice to Senior Management

hold all departments to the same standard. there are a lot of things that go on that are out of my departments control that we get help countable for. address the proper personnel/department.