Charter Communications Reviews

Updated March 28, 2015
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3.1
513 Reviews
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
207 Ratings

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)

Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales in Saint Louis, MO
    Current Employee - Director of Sales in Saint Louis, MO

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    free home services (wow, they are expensive when you pay on your own); very focused/driven company for growth; growing business side

    Cons

    tons of internal and external competition to sell the same services (w/same company); lots of pressure on managers

    Advice to ManagementAdvice

    remove 'swim lanes' mindset...work as a collective team

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    The benefit are great. The free cable is a plus also but they still charge you for the boxes.

    Cons

    The pay could be a lot better for those who actually work and not sit and look at tv all day

    Advice to ManagementAdvice

    Management is okay. I noticed the higher up you are, the more nothing you do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. Great managers, good work atmosphere, love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Working here is always fun

    Cons

    None that come to mind

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Worked my butt off for going on 2 years and let me go under false pretenses and I had just had interview for leadrship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support Representative in Simpsonville, SC
    Former Employee - Sales Support Representative in Simpsonville, SC

    I worked at Charter Communications full-time (more than a year)

    Pros

    The people you work with such as co-workers with the exception of a few managers, pay for sales support reasonable

    Cons

    No accountability placed on management, supervisors don't know anything more than the reps, a lot of favoritism, forget advancing if you don't conform, fire behind false accusations, lie to employees, management never present when needed.

    Advice to ManagementAdvice

    Take time to train yourselves before trying to lead or teach, speak up for whats right, listen to employees, practice what you preach. Change that attendance policy to work with reps.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Competitive Environment, Metrics-Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    The benefits are outstanding, and the training is extensive. The company itself is great. Overall, I'd recommend it to people who are looking for compensation over contentment.

    Cons

    Very numbers-driven, less focused on customers. No one, from management on down, seems like they actually WANT to be there, like they're just getting through the week and getting the paycheck. Creative thinking and suggestions are discouraged unless it's directly related to bringing in more money. Management often contradicts each other.

    Advice to ManagementAdvice

    Make sure everyone's on the same page. I shouldn't have a supervisors telling me to ignore what other supervisors have said. Listen to your employees and listen to the customers. Remember that it's HUMAN resources, not just "resources"... make people want to be there for more than just the paycheck.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful

    average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Pros

    Opportunity exists for growth in the industry

    Cons

    Accountability is lacking across divisions

  8. Retention representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Simpsonville, SC
    Former Employee - Anonymous Employee in Simpsonville, SC

    I worked at Charter Communications

    Pros

    The benefits and training was excellent!!!

    Cons

    Everything was good. Nothing negative.

    Advice to ManagementAdvice

    Keep up the good work.

  9. Great for entry-level professionals without advanced degrees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Spartanburg, SC
    Former Employee - Customer Service Representative in Spartanburg, SC

    I worked at Charter Communications full-time (more than a year)

    Pros

    Steady job
    Free cable
    Co-Workers
    Email
    Access to upper management

    Cons

    Hours
    Dealing with customers
    Micromanaging
    Clique-ish
    Dishonesty to customers

    Advice to ManagementAdvice

    Look within for your talent. Everything is not about up-selling.

    Recommends
    Neutral Outlook
  10. A great relationship.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    People are great to work with.

    Cons

    Challenging industry to work in.

    Advice to ManagementAdvice

    Live for the future of internet.

    Recommends
  11. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Video Engineer II in Greenwood Village, CO
    Current Employee - Advanced Video Engineer II in Greenwood Village, CO

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Good benefits, pay, and bonus, depending on where you are. Very flexible. Business causal dress, though some dress more formally, and others wear jeans.

    Some vendors, but heavy use of linux and open source. Complicated field, but Charter gives you the opportunity to learn what you don't know, and people are willing to help when they are not overloaded with work. Came into the industry with limited experience (though there is really no other way). Excellent and open management.

    Charter is a large organization, and my experience is based on my particular area and team. Team management, values, and interactional norms can vary.

    Cons

    Large corporation, so as an engineer I spend more time than I would like in meetings and coordinating between teams. At least 45h/wk, with many of the principle engineers working upwards of 50.

    Advice to ManagementAdvice

    Encourage better work/life balance and fewer meetings.

    Recommends
    Positive Outlook
    No opinion of CEO

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