Charter Communications Reviews

Updated August 2, 2015
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3.2
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
246 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

610 Employee Reviews

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  1. I install/disconnect Internet, phone, and cable.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Worcester, MA
    Current Employee - Broadband Technician in Worcester, MA

    I have been working at Charter Communications full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Company car, cable discount, benefit package, good salary entry level.

    Cons

    Mid shift position is all they had available, the employment process is a little lengthier than others.

    Advice to Management

    Seems great so far.


  2. Great company! Not so great pay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BBT II in Tullahoma, TN
    Current Employee - BBT II in Tullahoma, TN

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is helpful. Company vehicle. Free services.

    Cons

    Pay could be better.


  3. Good organization!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Company with Great benefits. They have a good product and decent reputation in the area. Leadership has a good vision.

    Cons

    No employee stock purchase plan. Sales and product training is mediocre.


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  5. Ambitious company,erratic direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Saint Louis, MO
    Current Employee - Senior Business Analyst in Saint Louis, MO

    I have been working at Charter Communications (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great management in terms of day to day and short term goals. Good pay.

    Cons

    Direction and strategy can change quarterly leading to frequent team restructuring and a sense of insecurity whether your role is still pertinent. Poor facility management - limited office space


  6. Sales Reps

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Great benefits and good retirement plan. Health plan had great coverage. over all a good company to work for depending on the job you get.

    Cons

    Outside sales rep positions are crap jobs. The training in bad and the management changes so fast that you never really have a solid team to work with. The job has a very high turn over for a reason.


  7. Growing company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Activation Specialist in Saint Louis, MO
    Current Employee - Service Activation Specialist in Saint Louis, MO

    I have been working at Charter Communications (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Multiple opportunities for advancement here

    Cons

    Seems to be disorganized at times, leadership lacking.

    Advice to Management

    Customer service could be better, since the services are lacking.


  8. pretty good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people to work with. Decent benefits. Not too stressful. Good work life balance. The company have the potential to be huge.

    Cons

    Benefits can be better. Horrible IT department, almost impossible to get proper answer from them.


  9. Subjective and Often Contradictory Policies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Town and Country, MO
    Current Employee - Inbound Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The benefits are pretty good (free cable). It's an inbound sales job for a superior product that people want. It's easy to sell with conviction in those circumstances. The bonus incentives are pretty lucrative as well.

    Cons

    The reason I got into sales is because it's objective (as in the main thing you have to worry about is the sales revenue). This job is extremely subjective and extremely political. There are a million policies and they pick/choose which ones they are going to enforce at which times. It's the only job I have ever seen were a rep was producing outstanding numbers and got fired for not following their vague "call flow" policy. The training is vigorous but still fails to adequately prepare you for the job. Prepare to be micromanaged like never before. I'm still not completely sure what they exactly expect out of their sales reps. I've seen some supervisors abuse representatives. A union presence is needed in this workplace.

    Advice to Management

    Let the reps unionize. Stop managing through fear and intimidation. Make your non-sales standards more objective and not so much up to interpretation.


  10. great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    good benefits and fun comany

    Cons

    none so far i think


  11. Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Fort Worth, TX
    Current Employee - Regional Sales Manager in Fort Worth, TX

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great, excellent hours Great HR Great benefits

    Cons

    Can't think of any thing to say here. It's great.



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