Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated November 22, 2014
Updated November 22, 2014
435 Reviews
3.1
435 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
178 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Town and Country, MO
    Current Employee - Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Long training to ensure you understand the material, great benifits and managers and learning potential.

    Cons

    I live 35 minutes away

  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Atlanta, GA
    Current Employee - Direct Sales Representative in Atlanta, GA

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Commission no direct management work when you want meet new people

    Cons

    Work outside bad neighborhood charge backs lack of equipment during bankruptcy

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Job description changes without notice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WIP Clerk in Anderson, SC
    Former Employee - WIP Clerk in Anderson, SC

    I worked at Charter Communications full-time (more than 8 years)

    Pros

    Great benefits. Friendly people to work with. Management changes ALOT. Able to move around and up in the company.

    Cons

    Management changes too often. Company and product focus changes with management. Job duties are changed very quickly without thought of workload.

    Advice to ManagementAdvice

    Have open forum meeting with employees. Let issues be brought in the open without fear of recourse. Stop saying "Get it done" and start helping your employees have the knowledge and tools to perform.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love working at charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Interested
    Current Employee - Not Interested

    I have been working at Charter Communications

    Pros

    Great people, great experience and good money

    Cons

    Some of the van fleet is getting older

    Advice to ManagementAdvice

    Doing good, keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pay and managment was really good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Sales Specialist in Greenville, SC
    Current Employee - Broadband Sales Specialist in Greenville, SC

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    the pay the workers and the incentives

    Cons

    theres constant change that you have to adapt to

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Bbt 4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - BBT IV in Saginaw, MI
    Current Employee - BBT IV in Saginaw, MI

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    More money and responsibility

    Cons

    More work and responsibility

    Advice to ManagementAdvice

    Bring back areas

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Montgomery, AL
    Current Employee - Broadband Technician in Montgomery, AL

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Lost of entry level positions that do not require any kind of experience.

    Training is provided.

    Benefit are a little above average.

    Cons

    In the BBT field, its kind of a dead end field once you get trained up.

    Some of the fleet vehicles should have been disposed of a long time ago.

    Advice to ManagementAdvice

    Invest more time into the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Bummer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - BBT II in Coos Bay, OR
    Former Employee - BBT II in Coos Bay, OR

    I worked at Charter Communications full-time (less than an year)

    Pros

    Great coworkers and excellent benefits.

    Cons

    I started just as Charter started a "management transition". So I was continually shifted to the bottom of the stack every time a new manager started. Which was 5+ times in 4 months I worked there.

    Advice to ManagementAdvice

    Pick a manager a stick with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    BBT Senior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BBT Senior in La Crosse, WI
    Current Employee - BBT Senior in La Crosse, WI

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Free cable; DVR, Internet, & Phone. Work vehicle comes home with you.

    Cons

    Long unpredictable hours depending on what division you work out of. Current way that you are evaluated, unfair/even metrics.

    Advice to ManagementAdvice

    Get out of your comfortable office chair! Grab some tools and see what us techs are really having to do & deal with day in and day out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good pay for draining work at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Charter Business Tech Support in Louisville, KY
    Current Employee - Charter Business Tech Support in Louisville, KY

    I have been working at Charter Communications full-time (more than an year)

    Pros

    base pay, hours, overtime, charter business, benefits

    Cons

    work life balance, management, same routine

    Advice to ManagementAdvice

    please stop using the schedule adherence, it does not provide fairness in case of emergencies

    Recommends
    Positive Outlook
    No opinion of CEO

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