Charter Communications Reviews

Updated August 29, 2015
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3.3
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Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
260 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

641 Employee Reviews

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  1. Featured Review

    Fast-moving, innovative company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Charter Communications full-time (More than a year)

    Pros

    Charter provides good exposure within the organization and is under a great leadership team. Culture is fast paced and competitive.

    Cons

    Charter is growing very quickly, and sometimes a company faces growing pains when transforming from a smaller to a larger organization.

    Advice to Management

    Continue with the aggressiveness to be an industry leader in the Pay TV business. Acquire the Denver system so employees can get service


  2. Warehouse Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Technician in Rochester, MN
    Current Employee - Warehouse Technician in Rochester, MN
    Recommends
    Neutral Outlook

    I have been working at Charter Communications full-time (More than a year)

    Pros

    Fun work environment, great co-workers

    Cons

    Upper management focuses too much on numbers, not enough on employee morale

    Advice to Management

    Focus more on making workers happy and production will naturally increase, giving you the numbers you desire.


  3. Room for Growth!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone &Amp; Internet Repair Tier I
    Current Employee - Telephone &Amp; Internet Repair Tier I
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been working for charter for a year now and already have an interview for a new position! Room for growth is the best thing about this company. G

    Cons

    Wish more job openings for the creative side of charter were available where I live. Not many creative jobs available such as graphic design.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Fort Worth, TX
    Current Employee - Supervisor in Fort Worth, TX
    Recommends
    Positive Outlook

    I have been working at Charter Communications full-time (More than 10 years)

    Pros

    Strong benefit package, advancement opportunities .

    Cons

    Needs more development in growing areas.


  6. Advanced Engineering

    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Charter Communications (More than a year)

    Pros

    Great people, some of the brightest and most innovative Engineering and Product Development professionals that I have ever had the privilege to work with in the industry.

    Cons

    A heck of a lot of hard - technicaly complicated work - but good - fun work.


  7. Great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Kingsport, TN
    Current Employee - Broadband Technician in Kingsport, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charter Communications (Less than a year)

    Pros

    They care about training you very much.

    Cons

    High stress at times creating frustration.

    Advice to Management

    Think of a better performance based scale.


  8. Store Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Auburn, AL
    Former Employee - Store Associate in Auburn, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Great company, benefits, 401k, health, paid vacation and some holidays. Great people to work with for the most part. There's always one who likes drama. Just don't play into it. Keep positive and the negativity from that one or two typically goes away.

    Cons

    You go below 80% quota 4 times in 12 months you're out.

    Advice to Management

    Should average quota quarterly and that will keep unnecessary turn over down. Great people have had to leave that have no control over customers rescheduling installs a week or more out and missing that month's quota. They made the sale. The installs going out making the following month over 100% is not considered and the commission is not paid on top of being written up.


  9. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Charter Communications full-time

    Pros

    Good benefits. Really care about their employees.

    Cons

    Pay is not the best


  10. Helpful (1)

    BBT Senior

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Saint Louis, MO
    Current Employee - Broadband Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charter Communications full-time (More than 10 years)

    Pros

    Benefits are pretty good, practically free service, excellent medical, 401 savings plan, company vehicle if you work in the field.

    Cons

    Work is pretty challenging- quotas are tough to meet in the time given, issues that are out of your control actually count against you. The hours are long, and the pace can wear you out fairly quickly. Management doesn't seem to get the tech side of things, so a lot of us workers dont feel supported. Turnover for field tech positions are very high and it is really hard to transfer to another dept.

    Advice to Management

    Start listening to the techs sometimes, they are on the front lines and see the battle first hand.


  11. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits and pay. Great co workers

    Cons

    Job is repetitive, needs more emphasis on continual individual development

    Advice to Management

    More coaching staff.



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