Charter Communications Reviews

Updated August 31, 2015
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
35 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

123 Employee Reviews

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  1. Broadband Installer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay, get company vehicle, great benefits

    Cons

    Hours are horrible to work. You work a lot of over time.


  2. Just a number. Easily replaced, undervalued employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Representative in Vancouver, WA
    Current Employee - Billing Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charter Communications full-time (Less than a year)

    Pros

    Good benefits, decent introductory pay, yearly raises, fifteen minute breaks, set schedule, no shift bids, four extra float days annually, 8 holidays paid

    Cons

    No assigned seating, easily replaced, limited resources if struggling to meet metrics, split days off, undervalued employees, should have daycare resources considering start time is 5 am (just available centers). Change supervisors without warning, some supervisors are never there, moving up is rarely offered, vacation time is used as sick time (whether FMLA or not).


  3. Good Start Pay/ No morals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good start pay and you do have a start schedule if you are good at the job.

    Cons

    They don't care about you. You put up numbers for them and they give a pat on the back. Attendance policy is also jacked.

    Advice to Management

    Try understanding that just because you start off with good pay, doesn't mean you can do what you want with the employees. I was top 10 in the building after only two years of working here, all I got was a pat on the back.


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  5. Sales Reps

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Great benefits and good retirement plan. Health plan had great coverage. over all a good company to work for depending on the job you get.

    Cons

    Outside sales rep positions are crap jobs. The training in bad and the management changes so fast that you never really have a solid team to work with. The job has a very high turn over for a reason.


  6. Helpful (1)

    Not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Billings, MT
    Former Employee - Retention Representative in Billings, MT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Health benefits, 401k, paid time off, sick time, Internet access when working, mostly enjoyable coworkers, always the same set daily schedule.

    Cons

    Management is not cooperative with health issues. Unhelpful human resources department. Commissions aren't as promised when starting. Hot seating

    Advice to Management

    Learn to listen and be empathetic to your employees. Employees are made to not question work ethics if they want to keep their jobs. Be more open to suggestions.


  7. Helpful (1)

    Wouldn't wish the experience on anyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Recommends
    No opinion of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    - Good camaraderie with co-workers. - Medical benefits were great - In-building exercise facility

    Cons

    - Sr. Management places unrealistic metrics for all the things they ask front line to do. - High stress environment. Coming from both management and customers on the line. - Want a technical career? Don't come here. Management shifting to scripts and automation. No using your mind to take care of people's problems.

    Advice to Management

    Return to the days of the "wild west" and empower your front line again. Provide better training to all customer facing groups.


  8. Could be a good company if there was more stability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Analyst in Greenwood Village, CO
    Former Contractor - Analyst in Greenwood Village, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications as a contractor (Less than a year)

    Pros

    Growing company that has potential to be a great place to work. There are some smart people there with extensive experience. There are good initiatives started. If project teams were allowed to focus and deliver things could work well.

    Cons

    Too many things are a fire drill with an unrealistically short expectation of delivery. It's impossible to do a good job because you're either asked to deliver in a matter of days or are pulled off necessary deliverables for these emergencies and can't spend the time on the longer-term projects. A lot of the time the fire drills are a false alarm and even though management asked for results in days, they have forgotten or de-prioritized them by then without letting you know. There is also a very high turnover rate, especially amongst contractors.

    Advice to Management

    Develop a road map and stick to it. Allow your project teams to focus and deliver quality work. Find a way to keep people, even contractors, around longer.


  9. Helpful (1)

    Direct Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Lawton, MI
    Former Employee - Direct Sales Representative in Lawton, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications (Less than a year)

    Pros

    On your own for the most part

    Cons

    Company had a high turn around rate at the position.


  10. Helpful (2)

    Charter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Cable internet and phone

    Cons

    Top Management, Local Directors, and Everything else. Pretend to care, but it is a farce.

    Advice to Management

    Listen to what employees have to say about the district managers


  11. Helpful (1)

    Politics everywhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Billing Supervisor in Vancouver, WA
    Former Employee - Call Center Billing Supervisor in Vancouver, WA
    Doesn't Recommend

    I worked at Charter Communications full-time (More than a year)

    Pros

    Average pay for the job. Decent hours.

    Cons

    Management targets employees for termination and keeps them on that path no matter what. Blow the whistle on the poor air quality in the building causing the three asthma attacks per week and people having to be taken out by ambulance and get fired!

    Advice to Management

    Don't be so petty.



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