Charter Communications

www.charter.com

Charter Communications Reviews

Updated January 28, 2015
Updated January 28, 2015
472 Reviews
3.2
472 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
191 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Edwardsville, IL
    Current Employee - Broadband Technician in Edwardsville, IL

    I have been working at Charter Communications

    Pros

    The benefits are amazing, the sort of people charter hires are top notch. I have never had a boss i did not like or who wasnt willing to help me in any way possible. this company will pave a career for you if you have the drive.

    Cons

    you will be working late sometimes.

    Advice to ManagementAdvice

    keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The best place I worked for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Louisville, KY
    Former Employee - Technical Support Representative in Louisville, KY

    I worked at Charter Communications full-time (more than a year)

    Pros

    They had amazing pay, great benefits, managers were wonderful. I mean what more can you ask for an employer. I'm deeply saddened that I had to part ways fro personal reason and if they would except me back I would in a heart beat.

    Cons

    The only issue I had was scheduling. You just never knew when things could change at the drop of a hat. I guess I'm flexible enough to where I was able to be ok with it most of the time but I know some of my co-workers didn't or couldn't handle it.

    Advice to ManagementAdvice

    Keep doing what you're doing. It works it really does!!!

    Recommends
    Positive Outlook
  3.  

    Direct Sales Rep, NRH TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in North Richland Hills, TX
    Current Employee - Direct Sales Representative in North Richland Hills, TX

    I have been working at Charter Communications full-time (more than a year)

    Pros

    - Great benefits
    - Great Pay, Great Commission Structure
    - Fun enviourment
    - Great products

    Cons

    - So far there is none, and i dont see anything coming up anytime soon. Just do the job, stay hungry and the opportunity is there to make 80,000+ realistically. Sky is the limit.

    Advice to ManagementAdvice

    - Great management
    - SUPERVISORS are fantastic, helpful
    - Its a Sales gig for DSRs, so just sell and make your money.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Greenville, SC
    Current Employee - Sales Representative in Greenville, SC

    I have been working at Charter Communications full-time (more than a year)

    Pros

    Great pay, free service, sick pay

    Cons

    High turnover rate. Senior management does get to know reps

    Advice to ManagementAdvice

    Care about your employees more

    Doesn't Recommend
    Neutral Outlook
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Advisor in Fond du Lac, WI
    Current Employee - Billing Advisor in Fond du Lac, WI

    I have been working at Charter Communications part-time (less than a year)

    Pros

    Great Company all about team effort

    Cons

    It is difficult to understand strategy at times.

    Advice to ManagementAdvice

    Consider hiring the right people for the right job.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    DSR On the charter kool-aid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative
    Current Employee - Direct Sales Representative

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Great benefits including the opportunity for great pay, overall freedom to come into your own as part of a great team. Morale is usually great, healthy and friendly competition and a team that has your back. I feel like when I get tired of working in my department I will be able to move either vertically or horizontally. I look forward to every day, and love what I do. If you are hungry for success, make this career move. I have held many jobs but this is the one I want to retire from.

    Cons

    When you interview they tell you of a 6 figure earning potential, many on here complain they lie. They do not lie, the opportunity is there it is up to you, do not expect 6 figures on a 40 hour work week, like all great sales Careers, the money is there if you want to earn it. The stress of the job can get to you every now and then, but sales is 90% mental, THIS JOB IS NOT FOR EVERYONE. It will take a lot out of you but return more.

    Advice to ManagementAdvice

    I feel like the direction Charter is taking will have a great outcome for the company and employees together!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Town and Country, MO
    Current Employee - Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Long training to ensure you understand the material, great benifits and managers and learning potential.

    Cons

    I live 35 minutes away

  9.  

    I love working at charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Interested
    Current Employee - Not Interested

    I have been working at Charter Communications

    Pros

    Great people, great experience and good money

    Cons

    Some of the van fleet is getting older

    Advice to ManagementAdvice

    Doing good, keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    My experience with Charter Communications Inc. was very pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than 8 years)

    Pros

    Money was great! Time was Great!

    Cons

    Everything was wonderful there. I have no complaints.

    Advice to ManagementAdvice

    None at this time that would help.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter II
    Current Employee - Recruiter II

    I have been working at Charter Communications full-time (less than a year)

    Pros

    Once you have been with the company 6 months you can apply to any positon within the company. The benefits with Charter are amazing. This is a company to get your foot in the door and stay until you retire.

    Cons

    A little bit of disconnect with different departments but its normal for the size of the company

    Advice to ManagementAdvice

    Keep up the great work. I love my Director (DM) because he listens to ideas and and acts on them. Gives credit for all contributions and makes you feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO

Charter Communications Photos

Charter Communications
Charter Communications
Charter Call Center

+ Add Photo

Work at Charter Communications? Share Your Experiences

Charter Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.