Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated December 22, 2014
Updated December 22, 2014
449 Reviews
3.2
449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
182 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Greenville, SC
    Current Employee - Sales Representative in Greenville, SC

    I have been working at Charter Communications full-time (more than an year)

    Pros

    Great pay, free service, sick pay

    Cons

    High turnover rate. Senior management does get to know reps

    Advice to ManagementAdvice

    Care about your employees more

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Advisor in Fond du Lac, WI
    Current Employee - Billing Advisor in Fond du Lac, WI

    I have been working at Charter Communications part-time (less than an year)

    Pros

    Great Company all about team effort

    Cons

    It is difficult to understand strategy at times.

    Advice to ManagementAdvice

    Consider hiring the right people for the right job.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    DSR On the charter kool-aid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative
    Current Employee - Direct Sales Representative

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Great benefits including the opportunity for great pay, overall freedom to come into your own as part of a great team. Morale is usually great, healthy and friendly competition and a team that has your back. I feel like when I get tired of working in my department I will be able to move either vertically or horizontally. I look forward to every day, and love what I do. If you are hungry for success, make this career move. I have held many jobs but this is the one I want to retire from.

    Cons

    When you interview they tell you of a 6 figure earning potential, many on here complain they lie. They do not lie, the opportunity is there it is up to you, do not expect 6 figures on a 40 hour work week, like all great sales Careers, the money is there if you want to earn it. The stress of the job can get to you every now and then, but sales is 90% mental, THIS JOB IS NOT FOR EVERYONE. It will take a lot out of you but return more.

    Advice to ManagementAdvice

    I feel like the direction Charter is taking will have a great outcome for the company and employees together!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Town and Country, MO
    Current Employee - Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Long training to ensure you understand the material, great benifits and managers and learning potential.

    Cons

    I live 35 minutes away

  6.  

    I love working at charter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Not Interested
    Current Employee - Not Interested

    I have been working at Charter Communications

    Pros

    Great people, great experience and good money

    Cons

    Some of the van fleet is getting older

    Advice to ManagementAdvice

    Doing good, keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    My experience with Charter Communications Inc. was very pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than 8 years)

    Pros

    Money was great! Time was Great!

    Cons

    Everything was wonderful there. I have no complaints.

    Advice to ManagementAdvice

    None at this time that would help.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter II
    Current Employee - Recruiter II

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Once you have been with the company 6 months you can apply to any positon within the company. The benefits with Charter are amazing. This is a company to get your foot in the door and stay until you retire.

    Cons

    A little bit of disconnect with different departments but its normal for the size of the company

    Advice to ManagementAdvice

    Keep up the great work. I love my Director (DM) because he listens to ideas and and acts on them. Gives credit for all contributions and makes you feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Kalamazoo, MI
    Current Employee - Broadband Technician in Kalamazoo, MI

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    Salary is accurate for job description

    Cons

    Customer additude toward technical advances

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Charter contract job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Louisville, KY
    Former Employee - Network Engineer in Louisville, KY

    I worked at Charter Communications as a contractor (less than an year)

    Pros

    The people in the NOC, where I worked, were all professional and great people to work with. The job was rewarding because I helped improve the process as well as did the IOS upgrade and Qos build and install of their customer premise switches.

    Cons

    The company's lack of engineers at the Louisville Data Center.

    Advice to ManagementAdvice

    They need to upgrade some of the folks in the NOC to engineer status and pay because they are CCNA certified and deserve it due to their jobs.

    No opinion of CEO
  11.  

    Great experience - Loved job and free cable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time (more than 10 years)

    Pros

    Best reason is the free cable, Internet and phone.
    Salary is good

    Cons

    No cons in my job

    Recommends
    Positive Outlook
    No opinion of CEO

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