Charter Communications Reviews

Updated April 23, 2015
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3.1
531 Reviews
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
214 Ratings

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)

Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Fast-moving, innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at Charter Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Charter provides good exposure within the organization and is under a great leadership team. Culture is fast paced and competitive.

    Cons

    Charter is growing very quickly, and sometimes a company faces growing pains when transforming from a smaller to a larger organization.

    Advice to Management

    Continue with the aggressiveness to be an industry leader in the Pay TV business. Acquire the Denver system so employees can get service

  2. nanometer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    very good company to use

    Cons

    very bad management and lifeless

  3. Terrible place to work as a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Denver, CO
    Former Contractor - Anonymous Contractor in Denver, CO

    I worked at Charter Communications as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many new job openings as they are gearing up for a potential TWC/Charter/Comcast merger.

    Cons

    You do not want to work for this company as a contractor! You will be allowed to speak only when spoken to! Evidently they have a large amount of money to spend on human resources, and hire contractors when the employees say they are overwhelmed, but the employee will micro manage you, duplicate your efforts, and undermine any authority that your job title would suggest that you have. The employees want to be sure to take credit for all your efforts.

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  5. Terminated unjustly after filing retaliation complaint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Customer Service Representative in Carrollton, GA
    Former Employee - Lead Customer Service Representative in Carrollton, GA

    I worked at Charter Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Customer interaction, great benefits, excellent opportunity for advancement. Excellent training program. Was very loyal to Charter by retaining customers and selling Charter services.

    Cons

    Too many chiefs and not enough support for real issues with upper management. Was terminated unjustly after reporting suspected violations involving my supervisor and coworker's and filing a retaliation complaint.

    Advice to Management

    Listen to your employees and stand behind your own open door policy. Crack down on retaliation from supervisor's as they are not above reprimand for committing blatant violations.

  6. Helpful (1)

    Corporate Stereotype

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Greenwood Village, CO
    Former Employee - Anonymous Employee in Greenwood Village, CO

    I worked at Charter Communications full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay was good. Not great, but well above the minimum I would have accepted. Certain projects have enormous budgets so getting the tools you need is no problem. Other projects not so much.

    Cons

    Everything that could go wrong in a stereotypical corporate environment goes wrong at Charter. Being coerced into working nights and weekends, unrealistic performance expectations, and an overabundance of both micro managers and neglectful managers. The worst of it though was the politics, every little thing devolves into an inter-team tug of war and everyone's work suffers because of it. Certain people had gentle egos we'd have to tiptoe around, others got kicked around by everyone, some people could take time off "off the books," while others had to adhere to HR's policies. I'd never worked in such a chaotic environment, or felt more unwelcome in a new position.

    Advice to Management

    Get your house in order. Set realistic standards, communicate them clearly, and encourage a culture of cooperation. Especially between full time employees and contractors.

  7. Helpful (3)

    Stressful, Unappreciative, slave treatment, A job is a Job company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Technician in Riverside, CA
    Current Employee - Senior Systems Technician in Riverside, CA

    I have been working at Charter Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay arrives on time. its a "JOB".

    Cons

    No annual bonuses (received headphones, hand sanitizer, mini flashlight for annual bonus) Stressful work environment, Micromanaging, no loyalty to employees, unrealistic expectations, forces you to lie to customers. No Union.

    Advice to Management

    Equipment is filthy and damaged. " Bonuses" are a slap in the face. Expectations are out of control especially with damaged roach infested equipment. reprimanded over petty issues. Blame is always on technician never on anyone else. Front line employees are treated like garbage. If I didn't have bills or a family to feed I would quit! Getting worse by the minute. I used to love my job.

  8. Helpful (1)

    Pathetic money grubbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Greenwood Village, CO
    Former Employee - Manager in Greenwood Village, CO

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    They seem to make a profit, but don't expect them to share a lot.

    Cons

    The only thing they care about is their bonus, you don't matter - AT ALL. Management expects you to work hard to make sure that they get their huge bonus as big as your salary, while you get a minimal amount - which after taxes, can be discouraging.

    Advice to Management

    Invest in what employees really want like other types of benefits FTO, tuition help, and so on. Share the success and treat people with dignity.

  9. Helpful (1)

    Terrible people management sucks. Policy keeps changing every week

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None at all. Nothing is good here

    Cons

    Everything is wrong. Mangement sucks.

    Advice to Management

    Get your act together. Especially the finance/audit departments

  10. Helpful (1)

    Think long and hard before working here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chesterfield, MO
    Former Employee - Anonymous Employee in Chesterfield, MO

    I worked at Charter Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Loosely run ship. You won't be micromanaged. When it suits management, there will be company activities.

    Cons

    You will be pressured to work unpaid overtime, although it is "your choice." The sales standards are absurd. Management has no idea how the day to day business is actually run.

    Advice to Management

    Show more respect for your employees.

  11. Helpful (1)

    charter is a bit too corporately unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Best reasons to work there is the job security

    Cons

    The cons would be the ridiculousness

    Advice to Management

    Management, atleast local, are very good people. They really try their best given the circumstances of being middle managers.

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