Charter Communications Reviews

Updated July 30, 2015
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3.2
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
246 Ratings

Pros
  • Free cable services are the best perk (in 52 reviews)

  • They offer good benefits including free cable and internet services (in 40 reviews)

Cons
  • Upper management drinks the Kool-Aid by the jug (in 28 reviews)

  • High turn over & this call center is on a high school level (in 23 reviews)

More Pros and Cons

608 Employee Reviews

Sort: Popular Rating Date
  1. Subjective and Often Contradictory Policies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Town and Country, MO
    Current Employee - Inbound Sales Representative in Town and Country, MO

    I have been working at Charter Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    The benefits are pretty good (free cable). It's an inbound sales job for a superior product that people want. It's easy to sell with conviction in those circumstances. The bonus incentives are pretty lucrative as well.

    Cons

    The reason I got into sales is because it's objective (as in the main thing you have to worry about is the sales revenue). This job is extremely subjective and extremely political. There are a million policies and they pick/choose which ones they are going to enforce at which times. It's the only job I have ever seen were a rep was producing outstanding numbers and got fired for not following their vague "call flow" policy. The training is vigorous but still fails to adequately prepare you for the job. Prepare to be micromanaged like never before. I'm still not completely sure what they exactly expect out of their sales reps. I've seen some supervisors abuse representatives. A union presence is needed in this workplace.

    Advice to Management

    Let the reps unionize. Stop managing through fear and intimidation. Make your non-sales standards more objective and not so much up to interpretation.


  2. store specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Specialist in Long Beach, CA
    Former Employee - Store Specialist in Long Beach, CA

    I worked at Charter Communications full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    the free services were very nice, the pay was decent.

    Cons

    the commission structure went down the tubes, and a 100% sale rate is pretty ridiculous.

    Advice to Management

    give everyone a fair shot and not the people you buddy up with when you get off the clock and go out drinking with them.


  3. I install/disconnect Internet, phone, and cable.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Worcester, MA
    Current Employee - Broadband Technician in Worcester, MA

    I have been working at Charter Communications full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Company car, cable discount, benefit package, good salary entry level.

    Cons

    Mid shift position is all they had available, the employment process is a little lengthier than others.

    Advice to Management

    Seems great so far.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Outside Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay outright during training Health benefitsband Vacation available after 1 year

    Cons

    Pay scale constantly changing. No backing from management.


  6. CSR

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Town and Country, MO
    Former Employee - Anonymous Employee in Town and Country, MO

    I worked at Charter Communications

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Promotions are often given to internal employees

    Cons

    The call volume vs their demanding min talk time is ridiculous....Very stressful with little help from supervisors and find small things to place u on a written action


  7. Great company! Not so great pay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BBT II in Tullahoma, TN
    Current Employee - BBT II in Tullahoma, TN

    I have been working at Charter Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management is helpful. Company vehicle. Free services.

    Cons

    Pay could be better.


  8. Helpful (1)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, MN
    Former Employee - Customer Service Representative in Rochester, MN

    I worked at Charter Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free Services, Good Health Insurance

    Cons

    In addition to people just being rude on the phone you're required to follow a script. You never know when someone is listening in, and they listen in a lot so they can tell you all the things you need to improve when you have your "coachings". I never felt valued as an employee in all the years I was there. Too much negative feedback and constant changes leading to a lot of confusion about how things were to be done on a day to day basis.

    Advice to Management

    Trust your employees and give them some respect. Allow them to do their jobs and be treated as adults, not as little children trying to get away with breaking the rules. Also, make sure your supervisors are on the same page so employees don't get a different answer depending on who they ask.


  9. Typical Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Culture Club Events Every Month

    Cons

    None that come to mind

    Advice to Management

    Listens to the floor reps


  10. SB Repair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at Charter Communications

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great pay health insurance great also

    Cons

    Management play favorites a a


  11. Good organization!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great Company with Great benefits. They have a good product and decent reputation in the area. Leadership has a good vision.

    Cons

    No employee stock purchase plan. Sales and product training is mediocre.



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