Charter Communications

  www.charter.com
  www.charter.com

Charter Communications Reviews

Updated December 22, 2014
Updated December 22, 2014
449 Reviews
3.2
449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
182 Ratings

Review Highlights

Pros
  • They offer good benefits including free cable and internet services (in 52 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 40 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 28 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bbt 4

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - BBT IV in Saginaw, MI
    Current Employee - BBT IV in Saginaw, MI

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    More money and responsibility

    Cons

    More work and responsibility

    Advice to ManagementAdvice

    Bring back areas

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Direct Sales Representative ( door to door sales )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Saint Louis, MO
    Former Employee - Direct Sales Representative in Saint Louis, MO

    I worked at Charter Communications full-time (more than 3 years)

    Pros

    No time clock to punch, work prime times, evenings including Saturdays. Great commission structure. Full benefits begin after 30 days.

    Cons

    GPS of your location while using tablet. Miss goal 4/12 months, your terminated. Few direct sales reps last first year.

    Advice to ManagementAdvice

    Need on-going "Structured Sales Training"!! Techniques, Technology, Competition. 95% of Charters direct sales reps fail!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Montgomery, AL
    Current Employee - Broadband Technician in Montgomery, AL

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Lost of entry level positions that do not require any kind of experience.

    Training is provided.

    Benefit are a little above average.

    Cons

    In the BBT field, its kind of a dead end field once you get trained up.

    Some of the fleet vehicles should have been disposed of a long time ago.

    Advice to ManagementAdvice

    Invest more time into the employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Bummer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - BBT II in Coos Bay, OR
    Former Employee - BBT II in Coos Bay, OR

    I worked at Charter Communications full-time (less than an year)

    Pros

    Great coworkers and excellent benefits.

    Cons

    I started just as Charter started a "management transition". So I was continually shifted to the bottom of the stack every time a new manager started. Which was 5+ times in 4 months I worked there.

    Advice to ManagementAdvice

    Pick a manager a stick with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    BBT Senior

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BBT Senior in La Crosse, WI
    Current Employee - BBT Senior in La Crosse, WI

    I have been working at Charter Communications full-time (more than 5 years)

    Pros

    Free cable; DVR, Internet, & Phone. Work vehicle comes home with you.

    Cons

    Long unpredictable hours depending on what division you work out of. Current way that you are evaluated, unfair/even metrics.

    Advice to ManagementAdvice

    Get out of your comfortable office chair! Grab some tools and see what us techs are really having to do & deal with day in and day out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good pay for draining work at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Charter Business Tech Support in Louisville, KY
    Current Employee - Charter Business Tech Support in Louisville, KY

    I have been working at Charter Communications full-time (more than an year)

    Pros

    base pay, hours, overtime, charter business, benefits

    Cons

    work life balance, management, same routine

    Advice to ManagementAdvice

    please stop using the schedule adherence, it does not provide fairness in case of emergencies

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    My experience with Charter Communications Inc. was very pleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time (more than 8 years)

    Pros

    Money was great! Time was Great!

    Cons

    Everything was wonderful there. I have no complaints.

    Advice to ManagementAdvice

    None at this time that would help.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Advancement Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruiter II
    Current Employee - Recruiter II

    I have been working at Charter Communications full-time (less than an year)

    Pros

    Once you have been with the company 6 months you can apply to any positon within the company. The benefits with Charter are amazing. This is a company to get your foot in the door and stay until you retire.

    Cons

    A little bit of disconnect with different departments but its normal for the size of the company

    Advice to ManagementAdvice

    Keep up the great work. I love my Director (DM) because he listens to ideas and and acts on them. Gives credit for all contributions and makes you feel appreciated.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician in Kalamazoo, MI
    Current Employee - Broadband Technician in Kalamazoo, MI

    I have been working at Charter Communications full-time (more than 3 years)

    Pros

    Salary is accurate for job description

    Cons

    Customer additude toward technical advances

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Not sure about now, however years ago it was a wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - High Speed Data Specialist I in Louisville, KY
    Former Employee - High Speed Data Specialist I in Louisville, KY

    I worked at Charter Communications full-time (more than an year)

    Pros

    Commission checks, employee benefits on site and insurance benefits, many different set schedules to fit around school, lots of opportunity for advancement.

    Cons

    Once let go, you can never work for the company again! I was let go for "occurrences/missing work/tardiness." After sending my to the E.R. which resulted in my having to take time off, my supervisor fired me for not being at work although I had medical excuses. No one in Human resources would give me the time of day to explain what happened and to prove myself, therefore I became a Human Resources Recruiter/ Coordinator at a different company so that I could ensure their employees were treated respectfully and fairly.

    Advice to ManagementAdvice

    Do not fire your employees because they will not date you!

    Recommends
    Neutral Outlook
    No opinion of CEO

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