Charter Communications

  www.charter.com
  www.charter.com
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Charter Communications Reviews

Updated September 9, 2014
Updated September 9, 2014
392 Reviews
3.1
392 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
153 Ratings

Review Highlights

Pros
  • The best thing about working for Charter is the full time pay with benefits that include free cable services (in 41 reviews)

  • Good Benefits - Free Cable and other services - Advancement is quick lower in the lower ranks (in 35 reviews)


Cons
  • The upper management (with a few reasonable supervisors as an exception) is downright dreadful (in 25 reviews)

  • It is a call center so be prepared to embrace everything that goes along with the (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Came to Charter Communications in 1999 through an acquisition and left in 2013 due to a restructuring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time for more than 10 years

    Pros

    The benefits and compensation are adequate but tend to be better at the surrounding MSO's. The opportunity to learn different aspects of the cable industry are tremendous.

    Cons

    If you're in management (in particular technical operations) expect long hours and demands on your time off. That is the nature of the industry but the region I worked in seem to take it to a new level. Senior management can be very nepotistic and cronyism is very common. Like most MSO's, Charter is a collection of many cable companies acquired during the 1990's and early 2000's and is still trying to figure out who they are. There have been many changes in Executive management over the years, each with a different management style and view of Charters direction.

    Advice to ManagementAdvice

    Executive management is very elusive. Other than the occasional e-mail from the CEO, little was ever directly heard from those who we're suppose to be setting the goals and direction.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Greenville, SC
    Current Employee - Sales in Greenville, SC

    I have been working at Charter Communications full-time for more than 10 years

    Pros

    Free cable & internet services. Medical plan is comparable to most companies.

    Cons

    Your job is threatened daily, unfriendly supervisors who don't even speak. High turn over & this call center is on a high school level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A revolving door with a legally documented history of extreme expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Easy to get in if respect
    Change maybe is coming

    Cons

    Their culture suffers lawsuits one reaching $18 million in time unpaid for the "employees could not complete the required number of job tasks per day without being disciplined." As with all places repeated discipline infractions loses you your job. Stress is extreme bad here.

    Best programmers are always searching the job sites. At my corporate office replacements came in small department a couple workers every month. Good contractor told me would not take job he has spine and a life. People who are not able to be making it elsewhere stay and are eventually boss. HR is so busy emails going but never appear.

    Advice to ManagementAdvice

    Floorplan is great but Google does more. Rating of managers by their peers and their workers. Use data, for finding office politics and bad turnover.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Outside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative  in  Atlanta, GA
    Current Employee - Outside Sales Representative in Atlanta, GA

    I have been working at Charter Communications full-time for less than a year

    Pros

    You make your own schedule. No micro-managing. Great paying when everything works properly.

    Cons

    This company is very unorganized and behind the times when it comes to technology and efficiency. The techs are always screwing up installs and there's no way for you to know unless you call every customer to make sure your sale went through. They lie and tell you that you have a 5 day work week when you get hired but they try to force you to work every Saturday.

    If you don't like working in extreme weather conditions do not apply.

    Recommends
    No opinion of CEO
  6.  

    Stepping stones

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications for more than 3 years

    Pros

    Telecom is a must for many people. Therefore, the products tend to sell themselves. Relatively competitive pricing. Decent commission plan. Free service (I.e., TV, Internet and phone).

    Cons

    Management team is insufficient. This is not to say that there are not enough of them but rather that the effort put forth is lacking.

    Recommends
    No opinion of CEO
  7.  

    Sales/ Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications full-time

    Pros

    Money, health care benefits and commssions

    Cons

    Morale, Changing environment and management

    Recommends
  8.  

    Bad work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Rochester, MN
    Current Employee - Customer Service Representative in Rochester, MN

    I have been working at Charter Communications full-time for more than 5 years

    Pros

    None- except the training program was decent.

    Cons

    Poor management, strange schedule changes and uneven pay increases.

    Advice to ManagementAdvice

    Run.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center  in  Louisville, KY
    Current Employee - Call Center in Louisville, KY

    I have been working at Charter Communications full-time for more than a year

    Pros

    Great Pay; Great Benefits; Promotional Opportunities; Great Leadership; The Company is growing and has a great future ahead of them.

    Cons

    Some long term employees want to do things they have always done them and are resistant to change.

    Advice to ManagementAdvice

    Allow more work/life flexibility and work from home opportunities for positions that allow it.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Benefits, Nice co-workers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Communications

    Pros

    Awesome benefits. From dental to tuiton reimbursement.

    Cons

    Always changing policy. Almost different every week. Nothing big but always changing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    i love working for charter they are a great company to work for with good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broadband Technician Senior  in  Albertville, AL
    Current Employee - Broadband Technician Senior in Albertville, AL

    I have been working at Charter Communications full-time for more than a year

    Pros

    they respect their employees hard work and reward you for trying

    Cons

    sometimes need better communications between employees

    Advice to ManagementAdvice

    i appreciate the way you acknowledge your employees hard work a great group of management to work for

    Recommends
    Positive Outlook
    Approves of CEO

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