Charter Fitness Reviews

Updated June 22, 2015
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Dan Collins
2 Ratings

21 Employee Reviews

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  1. General Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Fitness full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Nice Job, learn alot of good skills

    Cons

    Stressfullat times to meet expectations

    Advice to Management

    ..


  2. Not recommended as a long-term position

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charter Fitness part-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The managers do their best to help train you, which is nice. Moving up to management is always an option, and if you're willing to put in the work, very doable.

    Cons

    A lot of micromanaging. You definitely have to put in the "busywork" hours to move up. Managers aren't really open to new ideas or more efficient ways of doing things. It's a "do what you're told" environment.

    Advice to Management

    Keep an open mind! If your employees have new ideas or better ways of doing things, listen! Happy staff, happy clients.


  3. Get place to work, but not upfront about other qualifications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Manager
    Former Employee - Part-time Manager

    I worked at Charter Fitness part-time (Less than a year)

    Pros

    Overall, this was a pretty nice pace to work. The general manager created a very comfortable atmosphere where new employees were able to fit in! They were able to delicate their time to training new employees! Also, the membership prices were a great deal!

    Cons

    Not very upfront about qualifications and training procedures for management. They rush training!

    Advice to Management

    Be upfront when you hire someone about what is expected!


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  5. Working at Charter Fitness had both its ups and downs but the corporate managers are terrible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Fitness

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -Can have a positive influence on people's lives
    -Good ability to network
    -Free gym membership

    Cons

    -Dealing with customers who expect more than the basic membership they pay for
    -Upper management cares less about the customers and more about getting paid
    -Upper management doesn't stop General Managers from performing shady business tactics

    Advice to Management

    Care more about your customers and less about trying to make a profit, it'll help in the long run. Keep better tabs on your General Managers who perform shady business tactics because of fear of getting fired.


  6. Poor leadership, poor business model, poor customer service practicesand poor business decisions almost on a daily basis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Oak Lawn, IL
    Former Employee - General Manager in Oak Lawn, IL

    I worked at Charter Fitness full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Literally speaking, NONE. You get a free membership, but truthfully speaking you can be active and exercise regularly without a gym membership. I'm reaching now, but the only other one I can think of is that you have at least 100 members you can tell how disgruntled you are to where at least one of them may offer or recommend you for a better job like that happened to me thankfully.

    Cons

    Where do I begin? Incompetency from the owners all the down through the senior managers that. The owners continuously make poor decisions that end up hurting reputation with customers. When business plummets, you become the fall guy. The senior level managers are widely known to do absolutely NOTHING. It's only after they get off a tiraded conference call from the owner that they then start making moves to make it look like they really care which they don't. But because they're personal friends with the owners their jobs are safe. Ask for a raise, "prove yourself and we'll talk again in 90 days." When you follow up they avoid you despite the fact that you KNOW they're doing NOTHING. Then when you bump into them by chance 6 months later they tell you "oh I went to bat for you but the owner is being a (insert insult here) and turned it down. If you want to make more money just make sure you hit your personal training sales bonuses." Mind you this is all the while you get NO HEALTH INSURANCE, no benefits of any kind.

    Advice to Management

    shake up your entire upper management team. NONE of them are competent to be leaders or make basic business decisions. Even then, ownership suffers from the same issues. If you want your workforce in your locations to stop bad mouthing you to members every chance they get look for ways to take better care of them and stop going out of your way looking for new ways to mistreat them. Also, drop the egoism or make SENSIBLE changes to your model. Your product is NOT the best in the fitness industry. Not even close.


  7. Laid back place to work, management is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Peoria, IL
    Former Employee - Personal Trainer in Peoria, IL

    I worked at Charter Fitness part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    set own schedule, laid back atmosphere, free membership

    Cons

    management has no leadership skills, company falsely sets up bonus infrastructure


  8. "Thought it was different, but its not"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Club Manager in Chicago, IL
    Former Employee - Club Manager in Chicago, IL

    I worked at Charter Fitness full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I like the equipment that we could provide the members along with a clean facility.

    Cons

    Upper management has very limited business sense. They will make rash decisions if they a re in a rush to leave.

    Advice to Management

    Apply to business school!


  9. Helpful (1)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Charter Fitness full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get to work face to face with members and help all types reach healthy goals

    Cons

    SRM blame,blame,blame. Don't want to help nor upgrade! SRM never comes to club to see what really goes on in the club, but tell everyone that he does! You give all you got and all you get back his negativity. The only good you get is experience to put on resume while you look for another job! Never pay raise. Have never met the owners of the club, they haven't stepped foot in the gym for years!There is no communicating with this company, it always your fault. I do believe they are not out for the best interest of the members. SRM needs to get of his butt and perform in his job for the good of his employees he is suppose to protect, however he is just a "YES" sir man!

    Advice to Management

    Check on your SRM's. If something isn't to your standards or the numbers aren't what you like to see. Don't just go by what the SRM says, call your general managers and find out the truth! Check up on the conditions of your club!!!! Members are your paycheck, you don't take what their concerns are serious, you lose members! This is the case in this club!!! Build it and they will come! Don't maintain and they will leave!


  10. Personal Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Trainer in Sycamore, IL
    Former Employee - Personal Trainer in Sycamore, IL

    I worked at Charter Fitness part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibile schedule, good pay, constantly changing schedule (allows free time)

    Cons

    Sales job with sales expectations, very routine

    Advice to Management

    Allow successful trainers the opportunity to make more money


  11. Helpful (1)

    A good place to get started

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager

    I worked at Charter Fitness full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Low barrier to entry. Huge volume of new members to refine your sales process on.

    Cons

    Hourly employees not motivated. General lack of commitment to the position and facility in general. Clientele can be difficult to work with. Little incentive to go above and beyond.

    Advice to Management

    None of the employees understand the mission of the organization. There are no core values to uphold. You need to lead with a vision.



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