Chartwells Reviews

Updated April 15, 2015
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Employee Reviews

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  1. Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells

    Pros

    None none none off summer

    Cons

    They screw their employees out of their insurance

    Advice to Management

    I would be looking over my back

  2. great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Chartwells full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    raises are given every year

    Cons

    most employees are laid off for summer break

  3. Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Barista in New York, NY
    Current Employee - Cashier/Barista in New York, NY

    I have been working at Chartwells full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits. Some flexibility, especially if you have seniority. Raises every year.

    Cons

    A lot of time off due to the academic year. However, unemployment may be collected.

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  5. Overall, it was a well paying job and had decent hours. There was just a lot of disorganization.

    Current Contractor - Marketing Specialist in Anderson, IN
    Current Contractor - Marketing Specialist in Anderson, IN

    I have been working at Chartwells as a contractor

    Pros

    Decent pay, friendly interactions, considerable hours, integrity, and worked as a team

    Cons

    Disorganized, sometimes there was unfair treatment to some of the other employees

    Advice to Management

    Listen to what the other employees have to say. Try to give their words and actions some recognition.

  6. Many of the people I met were excellent, but my boss was not.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time

    Doesn't Recommend
    Doesn't Recommend

    Pros

    You have the ability to move all over the world working for this company. There were some excellent people working with this group.

    Cons

    I was promised training and a reasonable work schedule, but neither of these came to be. They pretended to be a family-oriented company. From my experience, this was not the case.

    Advice to Management

    Work on communicating what you want in a more specific way rather than expressing a vague idea.

  7. Helpful (1)

    Lacks interest and respect for lower employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to move up even as a college student

    Cons

    This past year many benefits were cut

    Advice to Management

    The people lower on the totem pole don't feel appreciated

  8. Helpful (1)

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Chicago, IL
    Former Employee - Assistant Director in Chicago, IL

    I worked at Chartwells full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    ***Please keep in mind this is a review of just one account within the company*******
    University calendar provides ups and downs in peak business times (recovery time)
    Closed and paid for holiday shutdowns
    Complimentary meals and coffee
    Opportunity to be mobile and transfer to different units/accounts or companies within Compass Group- if you last long enough
    RVP is awesome
    Learn a lot very quickly if you want to be successful, but little to no direction.

    Cons

    Positions don't pay what they are worth
    Most accounts are union and unions don't belong in the customer service industry
    Upper management lets the union and union stewards run their lives at work
    Most of senior management are not worthy of their titles, nor do they know or care to know the basics of running their operation
    Minimal to zero formal training
    Salaried managers work a minimum of 55 hours a week if they care about their unit/account
    Strong emphasis on numbers, but minimal emphasis on quality and training and development to drive the numbers
    High turnover
    Constant Consistency and Quality issues in non franchise units i.e. dining halls and catering
    Sr. management team has poor (borderline disrespectful) communication skills and does not appreciate front line managers
    No onsite HR manager for 180+ union employees

    Advice to Management

    Work. Earn your position and title. Spend more time on the floor showing appreciation to front line employees, supervisors and managers. Get to know your customers and take action on their feedback. Take a business communication course. Take issues and confrontations seriously, address them and teach associates ways to prevent them in the future. Show your employees that you care about them. Be leaders, not managers.

  9. Aggressive and change is continual to keep up with demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Director in San Francisco, CA
    Current Employee - Food Service Director in San Francisco, CA

    I have been working at Chartwells full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good systems and support for turn key programs and lots of freedom to try new trends

    Cons

    Tend to want to write up all those staff not following the program. no time for developing habits

    Advice to Management

    Take all the idea's you have and share them with the ones doing the work, so they may support the changes, rather than jamming it down their throat! The corporate way at times.

  10. excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Baker in Bronx, NY
    Former Employee - Head Baker in Bronx, NY

    I worked at Chartwells full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great company to work for ,wish I started working for them early in life

    Cons

    tried to do too much in the product line with limited help

  11. unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Utility in Dayton, OH
    Former Employee - General Utility in Dayton, OH

    I worked at Chartwells full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The account I worked for was unionized, so the pay was very good. Management, as people, were awesome. Some of the management team simply did not know what they were doing.

    Cons

    No management-to-employee communication, since our account was unionized, very lazy workers which couldn't be fired unless they were thieves, or were always late, etc. Chartwells claims to care about health, but the food was far from being healthy.

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