Chartwells

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  1. 1 person found this helpful  

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Director in Chicago, IL
    Former Employee - Assistant Director in Chicago, IL

    I worked at Chartwells full-time (more than a year)

    Pros

    ***Please keep in mind this is a review of just one account within the company*******
    University calendar provides ups and downs in peak business times (recovery time)
    Closed and paid for holiday shutdowns
    Complimentary meals and coffee
    Opportunity to be mobile and transfer to different units/accounts or companies within Compass Group- if you last long enough
    RVP is awesome
    Learn a lot very quickly if you want to be successful, but little to no direction.

    Cons

    Positions don't pay what they are worth
    Most accounts are union and unions don't belong in the customer service industry
    Upper management lets the union and union stewards run their lives at work
    Most of senior management are not worthy of their titles, nor do they know or care to know the basics of running their operation
    Minimal to zero formal training
    Salaried managers work a minimum of 55 hours a week if they care about their unit/account
    Strong emphasis on numbers, but minimal emphasis on quality and training and development to drive the numbers
    High turnover
    Constant Consistency and Quality issues in non franchise units i.e. dining halls and catering
    Sr. management team has poor (borderline disrespectful) communication skills and does not appreciate front line managers
    No onsite HR manager for 180+ union employees

    Advice to ManagementAdvice

    Work. Earn your position and title. Spend more time on the floor showing appreciation to front line employees, supervisors and managers. Get to know your customers and take action on their feedback. Take a business communication course. Take issues and confrontations seriously, address them and teach associates ways to prevent them in the future. Show your employees that you care about them. Be leaders, not managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head Baker in Bronx, NY
    Former Employee - Head Baker in Bronx, NY

    I worked at Chartwells full-time (more than 5 years)

    Pros

    great company to work for ,wish I started working for them early in life

    Cons

    tried to do too much in the product line with limited help

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Aggressive and change is continual to keep up with demands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Service Director in San Francisco, CA
    Current Employee - Food Service Director in San Francisco, CA

    I have been working at Chartwells full-time (more than a year)

    Pros

    Good systems and support for turn key programs and lots of freedom to try new trends

    Cons

    Tend to want to write up all those staff not following the program. no time for developing habits

    Advice to ManagementAdvice

    Take all the idea's you have and share them with the ones doing the work, so they may support the changes, rather than jamming it down their throat! The corporate way at times.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Utility in Dayton, OH
    Former Employee - General Utility in Dayton, OH

    I worked at Chartwells full-time (more than 3 years)

    Pros

    The account I worked for was unionized, so the pay was very good. Management, as people, were awesome. Some of the management team simply did not know what they were doing.

    Cons

    No management-to-employee communication, since our account was unionized, very lazy workers which couldn't be fired unless they were thieves, or were always late, etc. Chartwells claims to care about health, but the food was far from being healthy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Convenient for a college student, but wouldn't choose Chartwells for a career position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Worker in Cookeville, TN
    Former Employee - Food Service Worker in Cookeville, TN

    I worked at Chartwells part-time (more than a year)

    Pros

    Since they work at a college campus, they work around class schedules. Raises are given every year. The hourly compensation is more than I would find anywhere else. There are many different places to work on campus.

    Cons

    Schedules revolve around the semester, so most employees are laid off for a month for Christmas break and 3 months for summer break; you get unemployment, but it's not steady pay. Lack of communication makes the place run very ineffectively.

    Advice to ManagementAdvice

    Communication needs to be improved! None of the managers communicate which means none of the employees have any idea what's going on until the very last minute.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Zero interest in talent development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Assistant in Ann Arbor, MI
    Former Employee - Catering Assistant in Ann Arbor, MI

    I worked at Chartwells full-time (less than a year)

    Pros

    Working in public school food services has great hours.

    Cons

    It's a grind. Make low quality food for uninterested students at a profit. That means hiring minimum wage workers to produce low quality product. Management has no interest in talent development. They aim for mediocrity and to meet the lowest requirements of their fat government contract. They don't care about the schools or the kids.

    Advice to ManagementAdvice

    It's the 21st century. If your bottom line is only $$ you are going to fail.

    Doesn't Recommend
    Neutral Outlook
  8.  

    It's A Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Worker in Edinboro, PA
    Current Employee - Student Worker in Edinboro, PA

    I have been working at Chartwells part-time (more than 3 years)

    Pros

    Lots of people so there is always someone to get along with
    Free food!
    Flexible work hours for students
    Independent company, so doesn't interfere with work-study

    Cons

    Student workers often treated badly by union workers
    Management doesn't communicate well
    Rules constantly changing
    Management tends to play favorites
    Corporate is very greedy - concerned more with turning a profit than offering reasonable services

    Advice to ManagementAdvice

    Team up and make up your minds

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    One of the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chartwells full-time (more than a year)

    Pros

    Co-workers are very friendly and very professinal

    Cons

    t he company has given me more oppornuities

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    /

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Clarksville, TN
    Former Employee - Cashier in Clarksville, TN

    I worked at Chartwells full-time (less than a year)

    Pros

    nice supervisor and bosses
    really nice co-workers

    Cons

    no bonuses and raises
    ignored from awards

    Advice to ManagementAdvice

    include cashiers from the c-stores

  11.  

    Worked really hard for nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chartwells full-time (more than a year)

    Pros

    Easy job, almost too easy

    Cons

    Unprofessional bosses who get to coast because their assistance do their work

    Advice to ManagementAdvice

    Get rid of the managers that suck at their jobs instead of letting them coast. It makes it harder for others to enjoy their easy jobs.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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