Chase Reviews

Updated July 6, 2015
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3.2
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Recommend to a friend
Approve of CEO
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Jamie Dimon
609 Ratings

Pros
  • This company has great benefits (in 240 reviews)

  • good benefits even for partime employees (in 169 reviews)

Cons
  • Work / Life balance may be compromised at times when you need to get a job done or handle escalated incidents - but this is the same anywhere (in 66 reviews)

  • Upper management has outrageous expectations (in 96 reviews)

More Pros and Cons

2,983 Employee Reviews

Sort: Popular Rating Date
  1. Lead Teller Operations Specialist (LTOS)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Lake Station, IN
    Current Employee - Assistant Branch Manager in Lake Station, IN

    I have been working at Chase full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    40 hour work week, no hiring, corrective action, or firing of employees

    Cons

    Pay does not equate with the amount of work needed to perform adequately.


  2. working there

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase part-time

    Pros

    The people are really nice to work with!

    Cons

    20 hours a week as a teller is hard to live off of


  3. Review as a banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Relationship Banker in Dallas, TX
    Former Employee - Licensed Relationship Banker in Dallas, TX

    I worked at Chase

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits. Good bonus if you work with your branch partners.

    Cons

    One banker can only take vacation at once. If you are new, you may never get to take times off on holidays.


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  5. KYC

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase

    Pros

    Great benefits
    Great people to work with

    Cons

    Hard to increase salary even when switching position.

    Advice to Management

    Pay people based on job not what there last salaries was


  6. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work this time

    Cons

    sometime they are always understaffed

    Advice to Management

    eatm


  7. Service Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Benefits package is great. There are a wide range of departments and fields to work in with the company and plenty of room for advancement

    Cons

    Working at main campus, the parking can be a challenge given the number of employees that are working there

    Advice to Management

    Continue to do surveys and get employee's opnions. A lot of great changes have come from the voice of the employees


  8. It's a call center

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chase full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good hours, good pay and vacation time

    Cons

    it's a call center so a lot of angry people calling in

    Advice to Management

    need to have better systems in place to handle common issues


  9. Mortgage Banking Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Operation Analyst in Phoenix, AZ
    Former Employee - Senior Operation Analyst in Phoenix, AZ

    I worked at Chase full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable Company & Line of Business
    Remains aware of the market trends to ensure compatible products and services.
    Great Benefits (Med/Dental/Vision/401k matching/Pension including Severance package with years of service maintained if re-employed with 12 months.
    Company sponsored Cultural "Groups"
    Internal Job Posting System & Availability

    Cons

    1-3% max Annual Pay increases with quota brackets for Exceeds/Meets/Needs Improvement.
    RIF instances not uncommon to maintain business changes to meet market trends.
    Unfilled job requisitions can place under staffed strains on current teams.
    Daily/Weekly changes in 'scheduled' working hours for the Agent workforce.

    Advice to Management

    Accept workforce costs as cost of doing business, in order to maintain continuity in work groups, performance efficiencies, avoid employee moral cycles, or losing knowledge base experience. Pay increases should be the result of performance not a set quota brackets.


  10. Transaction Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chase

    Pros

    A really good place to work with great benefits

    Cons

    None that needs to be stated


  11. Stay for the people, leave due to the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Knowledge Management in Columbus, OH
    Former Employee - Knowledge Management in Columbus, OH

    I worked at Chase

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    -Excellent training program in place for new hires.
    -Strong style guide and knowledgeable editors.
    -Writers are their own, structured department, (approx 20-40 writers at a time), with plenty of support from scoping and design departments.
    -Steady stream of work with reasonable deadlines is provided.
    -Willing to hire new graduates.
    -The company followed through and actually hired a good number of the contractors as full time. (Most had been contractors about a year before this happened)
    -Building is in a nice location, and convenient for running errands at lunch time.
    -Very quiet office environment.
    -Plenty of women in leadership roles.
    -The departments are full of friendly, lovely people.
    -Free coffee for everyone and a nice cafeteria.

    Cons

    -Petty wars and political games amongst upper and upper-middle management that rained down upon the peons at the bottom.
    -Editors do triple duty as head writers and team managers, making them frazzled and less effective.
    -Contracts are renewed in 2-4 month increments with a lot of cloak and dagger backstabbing about who is staying and who is being let go.
    -High turn-over rate.
    -Older writers may have difficulty adapting to writing in Dream Weaver.
    -All of the contractors were put to work at tables in the windowless, depressing, frequently freezing, training room. Not ergonomic, or comfortable.
    -No flex time. Work is 8-5, with one hour for lunch. Though lunch and breaks may be taken whenever, workers can't take a half hour lunch and leave early, or stay later to make up time missed in the mornings.
    -Contractors are not eligible to use the on-site day care.

    Advice to Management

    Treat the contractors in an indistinguishable manner from the permanents, rather than cordoning them off in their own area, and try not to string them along.



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