Chatters Canada

www.chatters.ca

Chatters Canada Reviews

Updated January 4, 2015
Updated January 4, 2015
11 Reviews
1.9
11 Reviews
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Jason Volk
3 Ratings

Employee Reviews

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  1.  

    not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - "Beauty Consultant" in Ottawa, ON (Canada)
    Former Employee - "Beauty Consultant" in Ottawa, ON (Canada)

    I worked at Chatters Canada part-time (more than a year)

    Pros

    requested time off was always honoured
    15 min and 30 min breaks were always given
    dress code was very lenient
    free products occasionally
    management tended to be quite relaxed
    hair colour done in salon for $10
    30% off all products
    health benefits for full time employees after 9 months

    Cons

    management would leave you on the floor by yourself for hours to handle phone, cash, cleaning, and merchandising so they could go shop or have "meetings"
    management almost always took extended breaks and then changed their hours in the computer so it looked like they didn't take a 2 hour lunch break
    raise was revoked with no notice when minimum wage went up
    hired new management outside of the company, new management cut my hours in half with no notice for no reason
    front end (receptionists) and back end (stylists) drama
    stylists treat front end girls as if their job is meaningless
    no recognition for high sales, but you definitely hear about it if your sales don't make quota
    stock orders from head office never arrived on time
    generally catty environment stemming from management
    assistant manager frequently handing off her tasks to lower level employees
    passive aggressive notes left at front desk for employees to read
    store is falling apart and not modern at all. paint chipping, stained floor.
    district manager would keep expired products on the shelf to sell, and get her employees to remove past due expiry dates with nail polish remover.

    Advice to ManagementAdvice

    hire from the inside, not outside for upper management.
    GIVE YOUR BEST TALENT THE RAISE THEY DESERVE.
    give more products for employees to try so they can sell more.
    update the store.
    to the CEO....review your management... you will find out why the store isn't doing well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    False Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End
    Former Employee - Front End

    I worked at Chatters Canada

    Pros

    The team. The people are awesome and very much like family. They provide an awesome support system. It's also a good entry level job for someone just beginning in the industry.

    Cons

    The challenges are upper management and the mentality it's taken on. It's heavily focused on the back end (stylists) with annual retail prizes being awarded to stylists (because the beauty consultants who SELL the retail don't even qualify). It all about making money. Any add ons or extras you are promised at the beginning of your time there are set up in a way that it is unobtainable. It's a great part time job but by no means a career choice.

    Advice to ManagementAdvice

    Listen to your staff. They're in the steam room and on the front line fueling your business. Appreciate them and take their concerns to heart. Impose action rather than letting it go in one ear and out the other.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    could be an amazing salon if they treated their employees well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nanaimo, BC (Canada)
    Current Employee - Anonymous Employee in Nanaimo, BC (Canada)

    I have been working at Chatters Canada full-time

    Pros

    big space, lots of retail for guests to buy/ selection, good color line, paid training, good hours.

    Cons

    they hire people with little to no experience in management positions, the appointments are not booked properly, poor customer service from the front end staff, the general manager from the store doesnt care about the staff and never answers her phone when she is called, or even bothers to return messages left for her, there is big time theft from the staff happening in the store and no one does anything about it, the stylists are all very unhappy with their jobs ie; pay, perks, communication, professionalism from employees and management. this is one of the worst working environments I have ever encountered. Therefore, high turnover of staff.

    Advice to ManagementAdvice

    watch the cameras. Hire people who look professional and who have experience in retail and the beauty industry. Hire managers who can communicate and deal with problems that come up and not be dismissive to their staff. Make the front end people have regular staff meetings with an emphasis on customer service and conflict resolution. praise those who work hard and who are team players- have the stylists evaluate each other- there needs to be more of an emphasis on team!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chatters Canada

    Pros

    The company experience I experienced was fantastic. Family run and well managed. And my fellow co workers became like family as well. And as always, the harder you work, the more you earn.

    Cons

    Would that I could offer any, I had too good an experience to name a 'con'. The hours were flexible, the pay was fair, and the location was optimal.

  6.  

    $$$s and no sense.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Manager in Nanaimo, BC (Canada)
    Former Employee - Retail Manager in Nanaimo, BC (Canada)

    I worked at Chatters Canada full-time (more than 3 years)

    Pros

    Good level entry job under the right circumstances.

    Cons

    Company has one goal which is their bottom dollar, which leads to a turnstile environment for retail and a puppy mill of hairstylists.

    Advice to ManagementAdvice

    Quit padding your pockets and provide the atmosphere you promise to all your employees, not just your master stylists.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Retail staff are disposable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager in Nanaimo, BC (Canada)
    Current Employee - Retail Manager in Nanaimo, BC (Canada)

    I have been working at Chatters Canada full-time (more than a year)

    Pros

    Easy to get hired. Paid training.

    Cons

    If you work in the retail/front end for this company, you are completely disposable. Management is not respected by corporate. Head office does not communicate with stores. Stylists do not have to follow the same rules as front end.

    Advice to ManagementAdvice

    Do not have your DM as your sole contact with the stores. Listen to store managers more about employees behaviour. Follow up on complaints.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    If you want a promotion without a raise and to be treated like a slave, go for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Chatters Canada full-time (more than a year)

    Pros

    Very wide selection of products to learn about and ultimately you get a great discount. The only benefit you really get is all of the knowledge from the products, which has carried with me throughout my career in the beauty industry.

    Cons

    Started out as a sales associate there, and later got promoted to assistant manager. After three months of working in the position and without receiving a raise, it was time to move on in life. You are mistreated by most employees including upper management, you are constantly watched on camera like a slave and even if you sit down for one second, the next thing you know you're getting a phone call from the owners telling you to get to work. As a sales associate you have unreasonable job duties such as getting three entire product counts done in one eight hour shift, while you are expected to assist customers, take the bank deposit, and re-build shampoo and hairspray towers. The return policy is absolutely absurd, and sometimes you really get tired of having people throw their un-returnable items at your face. When you are called ridiculous names and sworn off to by customers, the job itself is very depressing.

    Advice to ManagementAdvice

    To the owners: Get yourselves in the stores and roll up your sleeves. It is merely impossible to get all of the things done in one shift, especially in busy stores. It would be really nice to have some help for once instead of sauntering through the stores telling everyone about your luxurious lifestyle. You treat your employees like slaves.

    Doesn't Recommend
    Neutral Outlook
  9.  

    No one gives a s**t about you here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Manager
    Former Employee - Retail Manager

    I worked at Chatters Canada

    Pros

    A really great starting salary, potential bonuses, a good workplace environment, very good benefits package but you can only get it after 9 months.

    Cons

    bonuses are NEVER EVER EVER paid out. These stores bring in a tremendous amount of money and they can't even spare 3 grand for managers that have been working their asses off? Too lazy to offer proper training. Absurd new policy & operations manual.

    Another thing about the bonuses - their store evaluation in several cases is made un-passable. Good luck trying to make that bonus. Even if you do pass the test, they're gonna find any reasons for keeping it from you.

    Advice to ManagementAdvice

    Head office needs to start valuing their staff and stop disposing of them. Every month I was getting at least one email about employees that were dismissed - and these are people in management or head office positions, working full time!You may be saving some money by firing and filling the position with a lower wage and getting to keep the bonus money for yourself, but you're not doing yourself any favours! all of your managers are new and clueless and district/territory managers and head office are unapproachable when it comes to serious issues!

    Oh and your new operations manual? I hope you know where to shove it.

    Doesn't Recommend
  10.  

    Just another number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chatters Canada

    Pros

    Great perks like discounts on products and getting your hair done for next to nothing, lots of training for stylists, great co-workers

    Cons

    management are not trained so they don't know what they are doing, upper management do not communicate and are often implementing things without thinking about the whole picture, very limited in offering time off for personal issues, all about the bottom dollar

    Advice to ManagementAdvice

    offer management training to your managers. provide feedback to your employees. be more appreciative of the staff you have. help people advance in their careers and give them something to work for. Dead end jobs do not keep staff.

    Doesn't Recommend
  11. 1 person found this helpful  

    just another disposable slave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Current Employee - Sales Associate in Calgary, AB (Canada)

    I have been working at Chatters Canada

    Pros

    really easy and enjoyable if there's good management. after the first few weeks, you get the hang of everything. the discount is 30% and you get free haircuts and really cheap hair color.

    Cons

    stylists tend to get cocky and like to act like the receptionists/sales are their personal assistants. if i'm on the phone with someone, don't go yelling in my ear that your client is ready to be checked out! don't bump your clients ahead of the line-up! the return policy sucks and doesn't accept returns so customers will get angry at you. the district managers have low standards so the store managers always have zero to none experience managing and can't handle everything. employee preference is dominant, and if you're not best friends with the manager, you're gonna get thrown to the bottom of the food chain regardless of how good of a job you do. the master and senior stylists are so self absorbed that they tend to charge ridiculous and inconsistent prices based on their own opinion of the job they did. customers get flustered and ask ME why the price is so high and there is nothing i can tell them. wages are not to be discussed and newer, younger, or less preferred staff are getting paid much less without even knowing it.

    Advice to ManagementAdvice

    start listening to your employees! if this is your first time as a manager, take some management courses! you're getting paid a significantly larger wage to do your job, so do your friggen job!

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