Check 'n Go

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Check 'n Go Reviews

Updated Jul 14, 2014

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All Employees Current Employees Only

1.9 56 reviews

21% Approve of the CEO

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Jared A. Davis

(24 ratings)

16% of employees recommend this company to a friend
56 Employee Reviews
Relevance Date Rating
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    Fired without even a warning or write-up

    Customer Service Representative (Former Employee)

    ProsI enjoyed the customer interaction. I also gained a lot of experience in three short months because you are expected to do so much.

    ConsThe training is a joke. All your training is done on a computer; reading material and taking tests for two weeks straight. Then once you complete your online courses you get hands on training with your manager for 1-2 days and that's it, you're on your own. They focus so much on the 'online courses' that they fail to give you adequate hands on training that I believe is so much more important and beneficial. Also, I was trained by a manager that had only been there three months longer than me!
    Be careful that you do everything exactly right and by the books or you will be fired without notice or reprimand. I was fired at my 90-day review. I worked hard and I was always willing and available to work more hours. I was always filling in for my mgr. and when we did work together she was always on her phone while I took care of all the customers. Despite all my positive attributes, I made one mistake and that cost me my job. You have to make copies of everything - every 30 days! A customer came in and it was time to update her paystub, she told me they had just switched to paperless and that she didn't have it but she could log into her work account and show me her pay stub. I thought that was fine since I did in fact see it for myself. I was wrong. Because there wasn't a paper copy in her file I got fired. The aspect of this company that upsets me the most is that I never got a warning or a write up, they just waited two weeks for my 90-day review to come up and that's when they told me that I was in violation of 'compliance' so they had to let me go. Oh, and by the way, in less than a week my mgr. had gotten a hold of the customer and she faxed her paystub to our office. It was a simple fix yet I still had to pay the price!

    Advice to Senior ManagementI think you need to reconsider how your employees are trained. There needs to be more focus on hands-on training.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    High Turnover for a Reason

    Customer Service Representative (Former Employee) Houston, TX

    ProsThe only pro I can think of is that you get a paycheck every two weeks, but if you are part timer it will not be much.

    ConsNo opportunity for mobility
    You usually work alone
    Part timers don't receive benefits or many hours to work so you might consider the pay to not be worth it

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    DO NOT APPLY TO THIS COMPANY

    Store Manager (Current Employee)

    ProsSunday's off and nothing else

    Cons60 hour work weeks, high expectations for new customer, reactivated customers, average loans, extra work load that isn't on the books, etc. They want you to do more and pay less for what you do. They hold the store manager responsible for lack of growth and yet, the company does nothing to promote that growth themselves. No radio, television or newspaper ads to help promote their company, and they want to hold YOU responsible for it when they just don't come. Really poor upper level management, most of them with backgrounds in failed or failing companies, it's no wonder why this company sucks.

    Advice to Senior ManagementListen to your managers and CSR's more, they are in the battle fields and know what's capable of being done, not your upper management who never leaves home but 1-2 times a month or quarter.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Terrible benefits for Customer Service Reps. Awful micromanagement and not worth the pay for all the work you do!!

    Customer Service Representative (Current Employee)

    ProsDeveloping customer relationships is the only PRO!

    Consincredibility low pay rate, virtually little training before being thrown inside of a store ALONE, NO FULL TIME CUSTOMER SERVICE REPS ALLOWED!, NO mileage reimbursement, IMPOSSIBLE GROWTH TARGETS!, too many product offerings (Netspend, Check Cashing, Title Loans, Payday Loans), NO LUNCH BREAKS!

    Advice to Senior ManagementUPPER MANAGEMENT needs to understand that by offering part-time positions for VERY LITTLE PAY is absurd!! Also, not offering FULL TIME customer service rep positions is insulting! This company makes a lot of money and need to reconsider the starting pay for employees. This company, from doing my own research in inquiring about jobs from other loan companies, is so below average that they LAUGH when i tell them how much reps, like myself, get paid. I have been with this company for a very long time and have only gotten an .80 cent raise for many years of service (over 3 years)!!! Micromanaging does nothing but make our job more stressful than it already is and by FORCING us to loan to individuals that we KNOW will not be able to afford the loan (because we must give them the MAXIMUM APPROVED AMOUNT)is sickening!! District managers are a joke, especially since they cannot run an entire store on their own without asking for help from a store manager at a different location or a CSR, whom you pay so LITTLE!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Run, don't walk

    District Director of Operations (Former Employee) Saint Louis, MO

    ProsDecent pay, Sundays off, casual dress code, office from home. Health insurance expensive, but actually decent. Plenty of work to keep you busy.

    ConsWhere do I start? This job is a nightmare, high stress. There are no boundaries between work/home. You will constantly be looking behind your back and worrying about things beyond your control. One bad month and you will be writing up good employees. Two bad months and you better replace them. And, guess what? That's how your boss operates too. I hope you like fire drills, drop everything for someone else's poor planning (most likely your boss). Integrity? Yours will be questioned daily as your boss is telling you to do unethical things. I can promise you two things working here: you will work so many hours that the compensation actually sucks, and eventually you will be fired (unless you are smart enough to find a real job before that happens.) My last bit of as advice- if you are so desperate to take this job DO NOT put check n go on your resume, use parent company name. WAY less embarrassing. Haha cause You will need to update your resume after you start working here!

    Advice to Senior ManagementFire them all. This company is making money hand over fist, but treating field like dogs. Set realistic goals and create a culture of accomplishment not 'accountability.' And this do called 'marketing' is stupidity. I have never heard of a customer being happy to find your flier on their car lol.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Be Careful, You've been warned

    District Director of Operations (Former Employee) Salt Lake City, UT

    ProsFor a field manager, the hours were a bonus. I've never worked a field manager job were you were done by 6 pm and off on weekends. This was not a company culture but just normal hours of operations. The only caveat to that was being fully staffed (which 90% of the company is not so expect to turn keys in your stores weekly)

    ConsWhere do I begin. I have never in my professional career had as much anxiety with a job than this one. I received DAILY emails of screenshots of my on camera and phone calls to my cell asking what I was doing as I was being watched on camera. The Regional does not visit markets, but watches you from the comfort of your home on security cameras. When you call your Regional, they do not answer and rarely ever return a call. You integrity will be questioned weekly. If a field manager is terminated (several are termed weekly) the company deems it appropriate to send a company wide email announcing this. whatever the reason they will publicly announce it. Extremely degrading and I'm surprised it does not get then into more trouble. For the 1st time in my professional career, i quit a jib before having another lined up. It was that important to my own personal integrity to move on that quickly.

    Advice to Senior ManagementToo many to list. My advice to potential candidates is to RUN!! I am embarrassed to have this company in my resume.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Unmanageable workload

    Store Manager (Current Employee)

    ProsI love my team & my customers they are like family. I feel good being able to be there for them when they need someone financially,and I know that they are able to feel comfortable coming in knowing that I understand that life isn't always easy and that I don't judge them or look down on them because of their situation.

    ConsThe job is very stressful. It seems that the more our goals increase,the more work they want us to do and the less staff we have. The crazy part ,upper management doesn't seem to ease up,not even a little when you are understaffed,they push you harder.

    Advice to Senior ManagementYou need to take a serious look at staffing in some of your districts, there is no reason why districts with 15-18 stores only 20 employees. Nor should employees be losing vacation time because they were unable to take it due to staffing issues. Also I understand the importance of marketing but what I'm not understanding is having stores close to go marketing,I can remember when cng wouldn't let you close to run and grab something to eat because what if a customer came ,you wouldn't be there & and check n go always took pride in it's excellent customer service,well what kind of service are we giving now?? We close our stores for hours to go marketing & then when we are in the store were understaffed and the customers have to wait. Maybe we as a company would do better if we got back to the basics,to whats important,to what makes us better then all the other payday advance companies ,instead of trying to be like them, Get back to caring about excellent customer service & going the extra mile for a customer.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great company!

    Store Manager (Current Employee) Frankfort, KY

    ProsSundays off, great benefits if your full time. Very competitive pay with a bonus structure that's great to really work for.

    ConsIt's hard to control the debt. People choose whether they are going to go bad on the company or pay off. I think things would change if they took more action when people don't pay back.

    Advice to Senior ManagementGive more appreciation out to the front line store managers and CSRs who are driving the results that you ask of.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • No Opinion of CEO

    1 person found this helpful  

    CSR

    CSR (Current Employee) Detroit, MI

    ProsMost customers.

    Most employees. Managers included.

    Working this job will give you a backbone.

    ConsTheir goals are literally impossible. Their expectations are unrealistic. Don't get paid enough.

    Personal experience: was told getting paid 8:50 when I started and was only getting paid 8:25.
    Which didn't know until my first paycheck.

    Customer service rep/credit collector. Not a good mix.

    Advice to Senior ManagementPay a little more attention to your staff. DDO's included. You might actually get a more realistic plausible outcome.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good experience for younger workers

    Store Manager (Former Employee) Merced, CA

    ProsLots of help from other associates. Really good place to work Lots of work to be completed daily but if you follow the prescribed guidelines you should be successful.

    ConsHuge focus on growth. Requires a fair amount of time outside of the store

    Advice to Senior ManagementBe more available when a manager need to talk. An open door policy does you no good if there is no one behind it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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