Check 'n Go

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Check 'n Go Reviews

Updated Jul 23, 2014

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All Employees Current Employees Only

1.9 57 reviews

20% Approve of the CEO

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Jared A. Davis

(25 ratings)

16% of employees recommend this company to a friend

Review Highlights

Pros
  • Helping customers through a bind, and building loyal customer relationships(in 2 reviews)

  • Decent pay, Sundays off, casual dress code, office from home(in 2 reviews)


Cons
  • Upper Management is high pressure on the store as far as how many loans are being done, sales etc(in 6 reviews)

  • That great customer service gets thrown away as you assume the role of a creditor(in 5 reviews)

57 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    cheap company

    Customer Service Representative (Former Employee)

    Proslack of supervision and slow work days

    Conseverything else is subpar at best

    Advice to Senior Managementpay a livable wage and reimburse our gas

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Fired without even a warning or write-up

    Customer Service Representative (Former Employee)

    ProsI enjoyed the customer interaction. I also gained a lot of experience in three short months because you are expected to do so much.

    ConsThe training is a joke. All your training is done on a computer; reading material and taking tests for two weeks straight. Then once you complete your online courses you get hands on training with your manager for 1-2 days and that's it, you're on your own. They focus so much on the 'online courses' that they fail to give you adequate hands on training that I believe is so much more important and beneficial. Also, I was trained by a manager that had only been there three months longer than me!
    Be careful that you do everything exactly right and by the books or you will be fired without notice or reprimand. I was fired at my 90-day review. I worked hard and I was always willing and available to work more hours. I was always filling in for my mgr. and when we did work together she was always on her phone while I took care of all the customers. Despite all my positive attributes, I made one mistake and that cost me my job. You have to make copies of everything - every 30 days! A customer came in and it was time to update her paystub, she told me they had just switched to paperless and that she didn't have it but she could log into her work account and show me her pay stub. I thought that was fine since I did in fact see it for myself. I was wrong. Because there wasn't a paper copy in her file I got fired. The aspect of this company that upsets me the most is that I never got a warning or a write up, they just waited two weeks for my 90-day review to come up and that's when they told me that I was in violation of 'compliance' so they had to let me go. Oh, and by the way, in less than a week my mgr. had gotten a hold of the customer and she faxed her paystub to our office. It was a simple fix yet I still had to pay the price!

    Advice to Senior ManagementI think you need to reconsider how your employees are trained. There needs to be more focus on hands-on training.

    • Culture & Values
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    • Disapproves of CEO

     

    DO NOT APPLY TO THIS COMPANY

    Store Manager (Current Employee)

    ProsSunday's off and nothing else

    Cons60 hour work weeks, high expectations for new customer, reactivated customers, average loans, extra work load that isn't on the books, etc. They want you to do more and pay less for what you do. They hold the store manager responsible for lack of growth and yet, the company does nothing to promote that growth themselves. No radio, television or newspaper ads to help promote their company, and they want to hold YOU responsible for it when they just don't come. Really poor upper level management, most of them with backgrounds in failed or failing companies, it's no wonder why this company sucks.

    Advice to Senior ManagementListen to your managers and CSR's more, they are in the battle fields and know what's capable of being done, not your upper management who never leaves home but 1-2 times a month or quarter.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    Terrible benefits for Customer Service Reps. Awful micromanagement and not worth the pay for all the work you do!!

    Customer Service Representative (Current Employee)

    ProsDeveloping customer relationships is the only PRO!

    Consincredibility low pay rate, virtually little training before being thrown inside of a store ALONE, NO FULL TIME CUSTOMER SERVICE REPS ALLOWED!, NO mileage reimbursement, IMPOSSIBLE GROWTH TARGETS!, too many product offerings (Netspend, Check Cashing, Title Loans, Payday Loans), NO LUNCH BREAKS!

    Advice to Senior ManagementUPPER MANAGEMENT needs to understand that by offering part-time positions for VERY LITTLE PAY is absurd!! Also, not offering FULL TIME customer service rep positions is insulting! This company makes a lot of money and need to reconsider the starting pay for employees. This company, from doing my own research in inquiring about jobs from other loan companies, is so below average that they LAUGH when i tell them how much reps, like myself, get paid. I have been with this company for a very long time and have only gotten an .80 cent raise for many years of service (over 3 years)!!! Micromanaging does nothing but make our job more stressful than it already is and by FORCING us to loan to individuals that we KNOW will not be able to afford the loan (because we must give them the MAXIMUM APPROVED AMOUNT)is sickening!! District managers are a joke, especially since they cannot run an entire store on their own without asking for help from a store manager at a different location or a CSR, whom you pay so LITTLE!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    4 people found this helpful  

    Run, don't walk

    District Director of Operations (Former Employee) Saint Louis, MO

    ProsDecent pay, Sundays off, casual dress code, office from home. Health insurance expensive, but actually decent. Plenty of work to keep you busy.

    ConsWhere do I start? This job is a nightmare, high stress. There are no boundaries between work/home. You will constantly be looking behind your back and worrying about things beyond your control. One bad month and you will be writing up good employees. Two bad months and you better replace them. And, guess what? That's how your boss operates too. I hope you like fire drills, drop everything for someone else's poor planning (most likely your boss). Integrity? Yours will be questioned daily as your boss is telling you to do unethical things. I can promise you two things working here: you will work so many hours that the compensation actually sucks, and eventually you will be fired (unless you are smart enough to find a real job before that happens.) My last bit of as advice- if you are so desperate to take this job DO NOT put check n go on your resume, use parent company name. WAY less embarrassing. Haha cause You will need to update your resume after you start working here!

    Advice to Senior ManagementFire them all. This company is making money hand over fist, but treating field like dogs. Set realistic goals and create a culture of accomplishment not 'accountability.' And this do called 'marketing' is stupidity. I have never heard of a customer being happy to find your flier on their car lol.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

    3 people found this helpful  

    Be Careful, You've been warned

    District Director of Operations (Former Employee) Salt Lake City, UT

    ProsFor a field manager, the hours were a bonus. I've never worked a field manager job were you were done by 6 pm and off on weekends. This was not a company culture but just normal hours of operations. The only caveat to that was being fully staffed (which 90% of the company is not so expect to turn keys in your stores weekly)

    ConsWhere do I begin. I have never in my professional career had as much anxiety with a job than this one. I received DAILY emails of screenshots of my on camera and phone calls to my cell asking what I was doing as I was being watched on camera. The Regional does not visit markets, but watches you from the comfort of your home on security cameras. When you call your Regional, they do not answer and rarely ever return a call. You integrity will be questioned weekly. If a field manager is terminated (several are termed weekly) the company deems it appropriate to send a company wide email announcing this. whatever the reason they will publicly announce it. Extremely degrading and I'm surprised it does not get then into more trouble. For the 1st time in my professional career, i quit a jib before having another lined up. It was that important to my own personal integrity to move on that quickly.

    Advice to Senior ManagementToo many to list. My advice to potential candidates is to RUN!! I am embarrassed to have this company in my resume.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    High Turnover for a Reason

    Customer Service Representative (Former Employee) Houston, TX

    ProsThe only pro I can think of is that you get a paycheck every two weeks, but if you are part timer it will not be much.

    ConsNo opportunity for mobility
    You usually work alone
    Part timers don't receive benefits or many hours to work so you might consider the pay to not be worth it

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

    1 person found this helpful  

    ....and they wonder why they have such a high turnover rate!!!

    Store Manager (Current Employee) Sioux City, IA

    ProsThe only pros for this company are that you get every Sunday off (only because of the law that no financial transactions can be conducted on Sundays) and some of the pleasant customers that come to the store.

    ConsWhere do I begin? Benefits are horrendous.....good thing I'm still under my parents!! Safety of employees is not of any concern to this company, but instead they want customers to feel welcome and comfortable! My store does not even have a door from where the customers are to where I work. Not very safe if you ask me!!

    The company expects so much out of their employees but when you only have 1 person working during the day.....it's basically impossible. They are constantly stating their expectations and then when even come remotely close to those outrageous numbers then they raise the bar some more and only compare you to the store that is doing the best....constantly down your back for everything and never even giving you any type of kind words of motivation or support. You can't expect positive results if negativity is the only way of motivating your team.

    They are always forcing it down our throats to get new customers and lock the store up to go out and put flyers on people's cars and/or stand outside with a sign like some teenager who works at a pizza joint. People will get a loan if they need one, not just because they see a flyer on their car or a grown adult standing outside with a sign. Maybe they should just stop being so cheap and pay for a tv ad or continue to send direct mail. In the city where I'm from, it's totally demeaning to have employees putting out flyers like a promotional company would.

    The hours are long and exhausting especially when some days a weeks you're working for anywhere from 9-11 hours all alone. The pay isn't worth the stress of this job. I almost left and then they promoted me and I got a pretty good pay increase, but over the last few months I've come to find that the pay I'm getting isn't worth all of the crap this company puts their employees through. I die inside waking up to go to work every morning. I feel as though I am stuck in prison....

    ....and they wonder why they have such a high turnover rate.....

    Advice to Senior ManagementAs a whole, the company needs to come up with a different approach to marketing, goals, and collections. It's demeaning, disgusting and humiliating to have your employees out putting flyers on people's cars and in businesses and also standing outside with a sign. Come on....get real!! We are grown adults with a real job, not teenagers looking to make any money we can. On top of that we have to lock up the store and then when we come back we have customers yelling at us and making us feel dumb for doing such, but in return we just have to say "it's company policy". Your goals are unrealistic and they are even less attainable when you are all constantly being negative and pessimistic towards employees and don't care about them unless you have to waste your time jumping down our throats for not meeting your crazy expectations or have to go out of your way to help us when we have a simple question. Maybe you should spend more time figuring out how to make your employees more safe and happy, how to make customers more content with the company and it's services, and figuring out how to deal with issues better than you have and are currently doing. Maybe if you treated your employees better you wouldn't have such a high turnover rate and you wouldn't have to constantly be finding employees but instead you could be spending your time bettering the company. This negativity is especially from DDO's and ROM's........this company needs to get it together. Too bad it's going to be too late. I did so much for this company and in return got nothing. I'm not going into details of everything this company has done to me, otherwise id be typing for hours, but let's just say I don't recommend this company to ANYONE!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Safety for their employees is clearly not a priority or concern and be prepared to be stressed and overworked-Stay away!

    Customer Service Representative (Former Employee)

    ProsNothing really, except closed on Sundays. Customers are really pleasant when you get to know them.

    ConsStay away from a company who refuses to invest in bulletproof glass or security after a store has been robbed at gunpoint 3x in 3 months! Very unprofessional and unethical work environment. Apparently your life is not worth the bulletproof glass. I was robbed at gunpoint and

    No staff, management expects you to run a store from with no lunches, no breaks, no help and still deal with daily tasks, plus close the store to go out and do marketing. Most employees work off the clock before and after work hours plus work on their lunches. Coming to work on your day off isn't uncommon.

    Underpaid with no incentives. You will never be recognized for any of the work you do. Benefits are awful.

    Bonus structure is always changing making it near impossible for store to bonus, thus cheating store managers and CSR's of hard earned bonus.

    Pressured to meet unrealistic goals that management knows you cannot meet with the threat of job loss.

    Expect newly hired CSR's with poor training to run the stores and have them travel and float plus run the stores as if they were managers.

    Advice to Senior ManagementGet off your laptops and stop taking your fancy vacations and actually pay attention at what's really going on in your stores, oh and bulletproof glass and doors works wonders. Maybe the high turnover rate will go down when you actually care about the safety of the employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Good experience for younger workers

    Store Manager (Former Employee) Merced, CA

    ProsLots of help from other associates. Really good place to work Lots of work to be completed daily but if you follow the prescribed guidelines you should be successful.

    ConsHuge focus on growth. Requires a fair amount of time outside of the store

    Advice to Senior ManagementBe more available when a manager need to talk. An open door policy does you no good if there is no one behind it.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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