Cheesecake Factory Reviews in Miami, FL

Updated March 27, 2014
Updated March 27, 2014
400 Reviews

3.6
400 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
222 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

5 Employee Reviews Back to all reviews

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  1.  

    Coconut Grove, FL Online App & walk-in interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Miami, FL
    Current Employee - Cashier in Miami, FL

    I have been working at Cheesecake Factory full-time for less than a year

    Pros

    Busy, nice, great brand name, potential for great money, potential for promotion

    Cons

    Large menu to learn, fairly long training schedule, years of previous server experience may be necessary

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not a great experience for me specifically, but others loved it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Miami, FL
    Former Employee - Server in Miami, FL

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    Busy restaurant, large company with options for promotion

    Cons

    Large staff and more managers than your average restaurant which can cause communication issues

    Advice to ManagementAdvice

    Better communication

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    It's a great place to be while you're going to school or balancing multiple jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server  in  Miami, FL
    Current Employee - Food Server in Miami, FL

    I have been working at Cheesecake Factory part-time for more than 5 years

    Pros

    benefits if you work a little over than 25 hours a week. Very flexible scheduling. opportunity to have cash in your pocket when you need it.

    Cons

    No breaks during the shift, lots of memorization, company expectations can be a little MUCH at times. Hourly wage for servers (waiters) is $4.75

    Advice to ManagementAdvice

    Increase hourly wage to minimum wage for food runners.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Miami, FL
    Former Employee - Server in Miami, FL

    I worked at Cheesecake Factory full-time for more than 5 years

    Pros

    Flexibility is always what a person is looking for when working as a server. The cheesecake factory affords it's servers the time and flexibility to work while going to school.

    Cons

    As is the case with many corporate restaurants, management is almost always a pain. Give someone a taste of authority and, more often than not, they will abuse it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Horrible place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Miami, FL
    Current Employee - Server in Miami, FL

    I have been working at Cheesecake Factory

    Pros

    You get to eat free food in the training. If you are a seasoned server, there is great earning potential with the "turn and burn" method. It is almost always busy.

    Cons

    Guests are mostly tourists and tip less than 10%, they are also rude. Management makes you feel horrible about making small mistakes. Management likes to disappear into the office at the end of a shift. The service staff doesn't work as a team. Bussers ignore stations when servers don't give them extra tips. Kitchen will presell 80% of the tickets making food runners and servers wait for the food. The glassware, plates and silverware are excessively dirty all of the time. The floors are very slippery even with sfc. The management doesn't intervene when employees are being rude to eachother. They do not allow you to take even a 15 minute break when working a double shift. Praise is only given to good shop reports and kitchen employees. The management plays favorites and the employees are afraid to speak up in fear of losing their jobs.

    Advice to ManagementAdvice

    Be more open to the employees. Give more praise for doing the right thing. When coaching and developing, it is important to give good feedback as well as bad!

    Doesn't Recommend
    Disapproves of CEO

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