Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews in Pleasanton, CA

461 Reviews
3.6
461 Reviews
Rating Trends

Recommend to a friend
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Cheesecake Factory Chairman and CEO David Overton
David Overton
255 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1.  

    Fun atmosphere but hard to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Front Desk in Pleasanton, CA
    Former Employee - Hostess/Front Desk in Pleasanton, CA

    I worked at Cheesecake Factory part-time (less than an year)

    Pros

    Social atmosphere and the restaurant has a good reputation. Pretty flexible with scheduling as well - easy to swap shifts with coworkers. Good working conditions, restaurants are well-maintained. I think servers get the better end of the deal (which can be seen by less turnover) whereas hostess/front desk does not get compensated nearly as well.

    Cons

    Hostesses don't get any tips and it takes too long to move up to a server (must move to the bakery first). The pay is just okay and hostesses are also required to maintain the bathroom throughout the day (deep cleaning is done by housekeeping).

    Advice to ManagementAdvice

    Allow for quicker movement for those who show good potential

    Recommends
    No opinion of CEO
  2.  

    Fun and good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Pleasanton, CA
    Former Employee - Manager in Pleasanton, CA

    I worked at Cheesecake Factory part-time (more than an year)

    Pros

    I enjoyed the close working relationships with coworkers and managers there. The salary was decent and the benefits were good.

    Cons

    Long hours, too many fatty and sweet food to eat

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A great fast paced company to be a part of with high standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Pleasanton, CA
    Current Employee - Food Server in Pleasanton, CA

    I have been working at Cheesecake Factory part-time (more than 5 years)

    Pros

    Very team oriented. The managers are very helpful and driven. There are a lot of shifts to work. The money is great. If full-time there are really good health benefits offered. Flexible scheduling, and short shifts make it a great job for a full-time student. Always busy.

    Cons

    Because of the fast pace management doesn't have time to take care of staff at times. Hosts regularly seat all tables at the same time. If full-time servers are very overworked and burned out. Weekends must be worked as well as holidays. Shifts can go really late at night.

    Advice to ManagementAdvice

    Change the rules as far as seating a server all tables at once. This rule can really hurt the server and cause them to be overworked, as well as risk hurting the guest experience. Breaker and food-running shifts should pay better. There should be more food-runners scheduled each shift. Work life balance is a huge problem. Management doesn't care at all about work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It is hard work. The money is great and the job overall is very rewarding. Time flies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server in Pleasanton, CA
    Current Employee - Server in Pleasanton, CA

    I have been working at Cheesecake Factory

    Pros

    friendly atmosphere, fair management. They are extremely flexible with my schedule because I am also a full time student. They base promotions on performance, if you perform well you will be rewarded.

    Cons

    It is so fast paced sometimes management doesn't care about your well being. It is very repetitive. The smell of food sticks to you. You must be absolutely perfect there or else you get a lot of negativity from management.

    Advice to ManagementAdvice

    Don't get so caught up in your managerial duties that you forget to satisfy the guest and take care of your staff.

    Recommends
    Approves of CEO

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