Cheesecake Factory

www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated February 26, 2015
Updated February 26, 2015
514 Reviews
3.6
514 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
278 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fantastic company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Indianapolis, IN
    Former Employee - Server in Indianapolis, IN

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    Fast pace, good opportunity, good people, great money

    Cons

    Management staff can get lazy if their store is a perpetual top performer

    Advice to ManagementAdvice

    Remember that your staff is your greatest asset

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's like being paid to be a part of the Food Network all day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    People here ooze warmth and hospitality, love to have fun and are passionate about being the best. And what can be better if you're into food - whether you want to learn about nutrition, like dining out, enjoy unique food flavors, are amazed by great cooking techniques or enjoy wine tasting!

    Cons

    Haven't found any yet . . .

    Advice to ManagementAdvice

    Keep up the great work!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    After 15 years I still love it as much as I did when I started...it's a GREAT PLACE TO WORK!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition
    Current Employee - Talent Acquisition

    I have been working at Cheesecake Factory

    Pros

    I love the culture of passion, commitment to excellence, service mindedness and quality in everything we do.

    Cons

    We work hard to support our busy restaurants, but that's OK...we are the corporate support center.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Long, but good training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Waiter in Atlanta, GA
    Current Employee - Server/Waiter in Atlanta, GA

    I have been working at Cheesecake Factory part-time

    Pros

    You get trained in depth so you aren't thrown into the fire of serving looking crazy. The people are welcoming, of course you get some catty person here and there but for the most part the team is supportive.

    Cons

    It's serving- you get rude customers, long shifts, late nights.

    Recommends
    Positive Outlook
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    I love working for this company. All the staff and managers are great. There are also lots of opportunities for growth within the company.

    Cons

    can be stressful at times

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very busy,upscale dining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook in Virginia Beach, VA
    Current Employee - Line Cook in Virginia Beach, VA

    I have been working at Cheesecake Factory full-time (less than a year)

    Pros

    Free meals for kitchen staff, insurance, great career growth,easily transfer to other locations.

    Cons

    No breaks, high level of pressure, nonstop business, high expectations with complicated recipes.

    Advice to ManagementAdvice

    more checks and balances, too much favoritism.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Baker, Customer service

    • Culture & Values
    Former Employee - Baker in Sioux Falls, SD
    Former Employee - Baker in Sioux Falls, SD

    I worked at Cheesecake Factory full-time (more than a year)

    Pros

    Baking and making people happy

    Cons

    having to close then open

    Advice to ManagementAdvice

    More benefits and career opportunities

    Recommends
    Neutral Outlook
  9.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    Flexible schedule was the best.

    Cons

    I had no issues with cheesecake.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    great place for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Short Hills, NJ
    Former Employee - Server in Short Hills, NJ

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    relatively good money
    great opportunities if you are willing to work
    scheduling request off can be mainly full filled with reasonable time
    given the location, can still meet good people

    Cons

    some really snobby guests being that short hills mall is upper end
    some managers have favoritism
    employees can be very "urban", being that the closes bus routes are close to urban areas.
    can find very lazy employees

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Huntington, NY
    Current Employee - Server in Huntington, NY

    I have been working at Cheesecake Factory full-time (more than 3 years)

    Pros

    Staff feels like family
    Great Food

    Cons

    few and far in between

    Advice to ManagementAdvice

    continue to maintain the quality of service that we employ

    Recommends
    Positive Outlook

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