Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated December 12, 2014
Updated December 12, 2014
461 Reviews
3.6
461 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
255 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Server, Cashier, and Hostess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess, Server, Cashier in Atlanta, GA
    Former Employee - Hostess, Server, Cashier in Atlanta, GA

    I worked at Cheesecake Factory full-time (more than 3 years)

    Pros

    If you work hard, you can earn a lot of extra cash! They also offer benefits after you have been there a while, which is a sweet deal for any server.

    Cons

    VERY fast paced environment, don't expect breaks, and with SOOO many co-workers, it is impossible for everyone to get along. Clicks are formed.

    Advice to ManagementAdvice

    At least TRY not to be so obvious with favortism!

    Recommends
    Positive Outlook
  2.  

    cheesecake factory

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    flexible hours, always potential to make money any day of the week, very easy, very easy, very easy

    Cons

    long days, sometimes you get screwed over if you are in a different par of the restaurant, anagers are stubborn and have no common sense

    Advice to ManagementAdvice

    learn to manage

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Waitress in The Woodlands, TX
    Current Employee - Waitress in The Woodlands, TX

    I have been working at Cheesecake Factory full-time (less than an year)

    Pros

    Best restaurant I have ever worked at. They take care of their employees and treat you with respect

    Cons

    Not too many cons I would have to say. Long hours sone days but what restaurant isn't like that

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    salary, work-life balance, bonus, health insurance

    Cons

    long hours, holidays, late nights

  6.  

    Good company that takes care of those who come in willing to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Alpharetta, GA
    Current Employee - Server in Alpharetta, GA

    I have been working at Cheesecake Factory part-time (more than an year)

    Pros

    The income potential is much higher than most chain restaurants. The company culture really tries to make each location a family. For those who are willing to put in the work, there is nearly unlimited promotion potential.

    Cons

    Depending on the location you may face clientele who are difficult to deal with but that holds true with any restaurant. Getting days off during holidays is not always possible

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    It was very pleasant and requires a lot of you because this restaurant is very busy and full of challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheesecake Factory

    Pros

    Great staff and management, good pay/training

    Cons

    Hard to move up positions especially for bussers
    No breaks
    Not enough hours

    Advice to ManagementAdvice

    Managers needs to take better notes of capabilities of some employees and should force them to stay in a position when they're capable of much more

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Nice place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    clean, friendly, nice, good, part time

    Cons

    hard, late, cheap, noisy, dark

  9.  

    Great for long-term employment, not good for short-term investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Boston, MA
    Former Employee - Server in Boston, MA

    I worked at Cheesecake Factory part-time (less than an year)

    Pros

    provides benefits for employees, great traveling opportunities if you want to transfer

    Cons

    large menu, management values seniority, means you need to work there for a long time to get a good section, need to pay people to pick up your shift

    Recommends
    Positive Outlook
  10.  

    A good temporary job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser in Cheektowaga, NY
    Former Employee - Busser in Cheektowaga, NY

    I worked at Cheesecake Factory part-time (more than an year)

    Pros

    Great money to be made. (Worked as a busser)

    Flexible hours, and with a very big staff its very easy to pick up shifts or find a cover.

    Opportunity to move up the ladder, many have started as bussers and have gone through into serving, bartending or management.

    Cons

    On bad days. No money to be made. On my worst day, I left with $4 in my pocket.

    Constant change of managers. Some are awesome but many are garbage.

    You time or hard work isn't always appreciated.

    Many servers undertip bussers although some are extremely nice and generous. Managers dont get very involved with tipping out so alot of drama in this area.

    Managers lack empathy, all they want is the turn of the table and sales. You get paid $5/hr. They dont care.

    Many times you will think if its even worth it. Money is decent but environment can be tough at times.

    Advice to ManagementAdvice

    Value your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Bad conditions, GREAT friends and social atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Brea, CA
    Former Employee - Server in Brea, CA

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    Work with great people, fun characters, and generally a fun place to work with a lot of attractive people

    Cons

    You will get screwed over by the guest, by the manager's, and unfortunately, by your coworkers, but it is part of the job as a server.

    Recommends
    Positive Outlook

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