Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated September 9, 2014
Updated September 9, 2014
406 Reviews
3.6
406 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
224 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was an amazing career of growth and opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Restaurant Manager  in  Dallas, TX
    Former Employee - Senior Restaurant Manager in Dallas, TX

    I worked at Cheesecake Factory full-time for more than 10 years

    Pros

    The people are amazing to work with

    Cons

    I enjoyed the daily challenges

    Advice to ManagementAdvice

    Continue to support the teams

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fun restaurant, great tips!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lone Tree, CO
    Former Employee - Server in Lone Tree, CO

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    There is potential for great tips at the Cheesecake Factory. A wonderful variety of food and beverage makes it easy to upsell.

    Cons

    Wearing an all-white uniform while waiting tables is not ideal. Management had a fairly high turnover rate which caused a lot of inconsistencies.

    Recommends
    No opinion of CEO
  3.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    great money cash in hand every shift. job security. and co workers are fun to be around and work with.

    Cons

    poor management, unfair schedules that go against your availability, and the managers make you fix there mistakes.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    great job while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Jacksonville, FL
    Former Employee - Server in Jacksonville, FL

    I worked at Cheesecake Factory part-time for more than 5 years

    Pros

    flexible schedule, opportunity to advance

    Cons

    required to work weekends and holidays (minus thanksgiving day and christmas day).

    Advice to ManagementAdvice

    jacksonville store is doing a great job and has greatly improved in last 5 five years. I was proud to be part of such a great team.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Front Desk Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Cheesecake Factory

    Pros

    Room to grow
    Fun, learning environment

    Cons

    Can be stressful during peak season

    Advice to ManagementAdvice

    Recognize great employees

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time

    Pros

    Nice restaurant and great food.

    Cons

    Mall setting where people do not tip

    No opinion of CEO
  8. 1 person found this helpful  

    Cheesecake Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time for more than 5 years

    Pros

    The coworkers are the only reason i'm still here. It is a strong family environment. There is plenty of room to move up, if you really want it

    Cons

    Depending on location, there is a strong possibility the managers are lazy, but the company really sees you as just a number. There is no support when it comes to a guest complaint. You are always wrong.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Washington, DC
    Current Employee - Server in Washington, DC

    I have been working at Cheesecake Factory full-time for less than a year

    Pros

    They are very flexible with your schedule, I've never had an issue getting time off, even with little notice. The GM is awesome! Very personable and quick to react when you have an issue. With the higher ticket prices, there is definitely the possibility of making money, assuming your guests tip.

    Cons

    The menu is HUGE!!! This particular location has a lot of... interesting people whom make it difficult to get along with them. Again, at this location guests don't tip properly- I'm not saying everyone, I'll make my 20% all day then have that one table that leaves cash for the tab, says thanks that's all you and it's $5 shy of the total.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Great job, if you like a corporate atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    Excellent money. High energy atmosphere. Flexible schedule.

    Cons

    Mistakes are frowned upon. Guests are always right, even when they aren't. It feels like you're always walking in eggshells.

    Advice to ManagementAdvice

    Stick up for your employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Server and Bartender for 6+ years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender/Server  in  Chestnut Hill, MA
    Current Employee - Bartender/Server in Chestnut Hill, MA

    I have been working at Cheesecake Factory full-time for more than 5 years

    Pros

    The company is a well oiled machine, which is why they are so successful. Sometimes it can be annoying doing everything under the "corporate" umbrella, but I have worked for restaurants with poor management and leadership and things just tend to fall apart. At the CCF, they have standards in place to keep operations running as smooth as possible.

    Cons

    - Sometimes the guests
    - Money can be inconsistent (much more consistent bar tending)
    - Long hours when short staffed

    Advice to ManagementAdvice

    Take care of your employees and they will take care of you.

    Recommends
    Positive Outlook
    Approves of CEO

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