Cheesecake Factory
3.4 of 5 342 reviews
www.thecheesecakefactory.com Agoura Hills, CA 5000+ Employees

Cheesecake Factory Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.4 342 reviews

                             

76% Approve of the CEO

Cheesecake Factory Chairman and CEO David Overton

David Overton

(196 ratings)

70% of employees recommend this company to a friend
342 Employee Reviews
in

Review Highlights

Pros:
  • "Flexible schedule and at some stores it's good money"
    in 24 reviews
  • "Flexible Schedule and health benefits are included"
    in 24 reviews
Cons:
  • "long hours because they wouldnt hire more people to cover shifts"
    in 20 reviews
  • "Servers were not always held responsible for their actions with guests or side work"
    in 7 reviews
  • Show more review highlights

Reviews

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  • Approves of CEO

 

Great corporate place

Server (Former Employee)
Lincolnshire, IL

I worked at Cheesecake Factory full-time for more than a year

ProsLeadership, organization, team structure. They really want the whole restaurant to succeed~including you! They stand behind you, train you, and want you to deliver a world-class dining experience with a fantastic product

Consnone. you know what you signed up for and with over 20 years in the service industry, I found it to be one of the best. Keep in mind there will always be some that you don't like to work with. With that said, it is a great place to work! The management team is top-notch. They really encourage talent!

Advice to Senior ManagementKeep up the great work! CCF is the cream de-la-creme of upscale casual dining!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Cheesecake Factory Baybrook :)

Server (Former Employee)
Houston, TX

I worked at Cheesecake Factory part-time for more than a year

ProsEverything! Yes I had my bad days but over all I loved the atmosphere and the people I worked with! The managers and GM as well made that place home away from home! I love the company and I loved working there! We were a new store and when I had to leave (about a year later) a lot of the people who started with me were still there! If you have every really worked in a big,busy restaurant you know servers don't seem to last to long but this company took care of me and im sad were not close enough to another one so I could have transferred! I recommend this company all the way!!!

ConsI have nothing bad to say! You have good days as a server and you have bad but I love this company!

Advice to Senior ManagementYa'll were awesome and I miss working there!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The best of the best

Senior Network Engineer (Former Employee)
Calabasas, CA

I worked at Cheesecake Factory full-time for more than 8 years

ProsThe upper echelon of technology. Especially for being a restaurant company. Oh, did I mention good money and benefits?

ConsLots of red tape, so change is slow.

Yes, I would recommend this company to a friend

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Fabulous

Anonymous Employee (Former Employee)

I worked at Cheesecake Factory

ProsGreat manager, guests and food

ConsLong hours, sometimes work 6 days a week

Advice to Senior ManagementNone

Yes, I would recommend this company to a friend

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Great Fast-Paced Collaborative Team Efforts

Server (Former Employee)
Natick, MA

I worked at Cheesecake Factory full-time

ProsManagement cares about employees, and before each shift there is a team rally to discuss relevant points for the upcoming shift and boost morale to ensure a productive experience for everyone. Teamwork is very encouraged, which fosters an environment that is great to work in. Lots of money can be made. Free meal on doubles.

ConsVery fast-paced, extremely extensive menu if you are a server. Must put in the effort, but you will reap the results.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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server

Server (Former Employee)
West Palm Beach, FL

I worked at Cheesecake Factory full-time for more than a year

ProsGood money, great work opportunity for advancement and traveling.

ConsUsually attract a lot of tourists or people that don't tip well.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company for self driven hard workers.

Anonymous Employee (Current Employee)

I have been working at Cheesecake Factory full-time for more than 10 years

ProsThe company is dedicated to excellence and does a fantastic job caring for staff and managers alike. The only limits to your growth is you. Good benefits, good pay and positive work environment.

ConsLong hours and weekends. Can be overwhelming at times.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company to work for.

Server (Current Employee)
Los Angeles, CA

I have been working at Cheesecake Factory part-time for more than a year

ProsHonestly, it always feels like the upper management cares about their employees. The healthcare benefits are crap, but their meal policies are very generous and overall it's a very great company.

ConsIt's like a high-class Applebees, and the clientele shows it.

Advice to Senior ManagementKeep caring. Change the server uniforms to black.

– I'm optimistic about the outlook for this company

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Nice Place To Work

Sever (Former Employee)
Sherman Oaks, CA

I worked at Cheesecake Factory part-time for more than 3 years

ProsFriendly environment! Room for growth.

ConsHave to wear all white. Hard to keep uniform clean. Have learn all Cheesecakes and ingredients.

Advice to Senior ManagementNone

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I love my job, I love my co-workers. Very family oriented!

Server (Current Employee)
Peoria, AZ

I have been working at Cheesecake Factory part-time for more than a year

ProsTips, come to work and have fun, busy! I love who I work with, and who I work for. Certainly one of the best serving jobs I have ever had. You have to want to get up and go to work and do your job. If you cant do that... you are probably miserable in any company you work for.

ConsKitchen is a disaster... it is being worked on, sadly though, there are a lot of kitchen staff that just don't care. STOP PRE SELLING!!!

Advice to Senior ManagementI wouldn't trade my job for much of anything. I really love it here and appreciate my team. A great serving job is hard to come by. The advice to my management is that trainers should be held to a higher accountability. They should be setting good examples. I think that we should have daily training in food recipes. On going training is helpful for items we don't sell all the time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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