Cheesecake Factory Reviews

Updated March 27, 2015
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3.8
554 Reviews
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Cheesecake Factory Chairman and CEO David Overton
David Overton
303 Ratings

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)

Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Cheesecake

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prep Cook in Providence, RI
    Current Employee - Prep Cook in Providence, RI

    I have been working at Cheesecake Factory

    Pros

    Overall great management in the front/back

    Cons

    Wont let you move on to different station if your good

    Advice to ManagementAdvice

    Fix broken machines

    Recommends
    Positive Outlook
  2. Best Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Host, Cashier in Houston, TX
    Current Employee - Front Desk Host, Cashier in Houston, TX

    I have been working at Cheesecake Factory

    Pros

    Flexible Scheduling, great team environment, hands on management

    Cons

    No guarantee of correct out time, high-volume, no designated breaks

    Recommends
    Positive Outlook
    Approves of CEO
  3. The people are great and it is a company you can be proud to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    Great culture, fun product, more than fair pay, good working conditions.

    Cons

    Sometimes we try to do too much without enough resources.

    Advice to ManagementAdvice

    Focus on growth, be willing to take a few more risks

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Truly a Best Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    Great flexibility, ability to grow with the company, active and engaged corporate staff on all levels, great benefits, and lots of perks to bring fun to the corporate offices

    Cons

    A few bad apples higher up, but have come to expect that in corporate America

    Advice to ManagementAdvice

    Evaluate the traits of your leaders. It is not okay to say "yeah, that person is difficult to work with". Being difficult should never be an excuse. Those difficult people may deliver results you like but they treat others in the company poorly and that reflects on you and the company and brand.

    Recommends
    Positive Outlook
    Approves of CEO
  6. very good, nice schedule

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Server in Louisville, KY
    Current Employee - Server in Louisville, KY

    I have been working at Cheesecake Factory part-time (more than a year)

    Pros

    schedule is how you want
    always busy, good money
    nice management

    Cons

    runner shifts,

    closing duties like in other restaurants

    Recommends
  7. Working for The Cheesecake Factory is amazing because they develop and nurture me to be the best I can be!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calabasas Hills, CA
    Current Employee - Anonymous Employee in Calabasas Hills, CA

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    My coworkers are like family. It's a great to come to work surrounded by people you really enjoy. Everyone is friendly and caring. Family like atmosphere. Positive people. My job is always interesting and I learn so much everyday. Also, my department listens to me and if I have a dream for myself, they give me the tools to help me fulfill it.

    Cons

    We run lean, so sometimes the workload can be a little much.

    Advice to ManagementAdvice

    Consider bringing a few more permanent positions in the office. There are a lot of hardworking temps that have to work 5 days at corporate and 1 day on the weekend. It doesn't leave much time for work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Great Place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    Great people! They really care about their employees.

    Cons

    Agree with other reviews: Runs lean. Be prepared to work hard! Pro: Never a dull moment :)

    Recommends
    Positive Outlook
    Approves of CEO
  9. The BEST place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Calabasas Hills, CA
    Current Employee - Anonymous Employee in Calabasas Hills, CA

    I have been working at Cheesecake Factory

    Pros

    Leadership that cares.
    Fun culture.
    Many opportunities for growth.

    Cons

    Technology is outdated or lacking.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  10. Great food! Great culture! Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources/Training Professional in Calabasas, CA
    Current Employee - Human Resources/Training Professional in Calabasas, CA

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    I have an opportunity for growth in a fun yet challenging community of friends. In a company that seeks innovation, we have a voice in making things better and are recognized for our efforts.

    Cons

    The corporate support team runs lean. There is a great number of good ideas and projects with limited bandwidth.

    Advice to ManagementAdvice

    The restaurant level has a ton of processes and executes them at a high level. Let's continue to make it easier for them and make it a great experience for our staff and mangers.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Everyday is a joy to come to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    Fun, challenging, exciting, passionate people and everyone is always smiling and willing to go the extra distance to help.

    Cons

    Promotions are sometimee take longer than wanted.

    Recommends
    Positive Outlook
    Approves of CEO

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