Cheesecake Factory
3.4 of 5 381 reviews
www.thecheesecakefactory.com Agoura Hills, CA 5000+ Employees

Cheesecake Factory Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.4 381 reviews

                             

76% Approve of the CEO

Cheesecake Factory Chairman and CEO David Overton

David Overton

(212 ratings)

69% of employees recommend this company to a friend
381 Employee Reviews
in

Review Highlights

Pros:
  • "Servers make good money because people usually buy dessert"
    in 32 reviews
  • "The only pros of working here are a flexible schedule and the fact that you can make between"
    in 27 reviews
Cons:
  • "long hours because they wouldnt hire more people to cover shifts"
    in 28 reviews
  • "Servers were not always held responsible for their actions with guests or side work"
    in 7 reviews
  • Show more review highlights

Reviews

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    Pays the bils

    Anonymous Employee (Former Employee)

    Proseasy consistent money, flexible schedules

    Consyou are disposable and they make you aware of it.

    No, I would not recommend this company to a friend

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    Great place to learn the business

    Linecook (Current Employee)

    ProsIt's a great place to learn the inner workings of a very high volume kitchen. I could seriously walk into any other restaurant and feel comfortable that I'm as, if not far more, knowledgeable than the average cook.

    ConsThey expect you to be extremely fast and they want everything that goes out to be perfect. Understandable. The problem is they provide very little training. Management seems to be fixated on micromanaging as opposed to training. Also, there is a HUGE pay gap between hourly and management. After four years I make considerably less than twenty thousand a year. Starting management makes around fifty thousand plus bonuses. Everyone is nice and treats each other well for the most part, but at the end of the day, you just feel like another small cog in a very big wheel.

    Advice to Senior ManagementHire more of your low level management from within the company. This is a complicated restaurant with complicated food. If your management had first hand experience on the line you would see a huge payoff in more well trained cooks.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very extensive menu, but a great place to work!

    Server (Former Employee)
    Sacramento, CA

    ProsVery organized, great training programs, and yummy food!

    ConsSmall serving sections, which could effect your take home pay.

    Yes, I would recommend this company to a friend

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    Very corporate, potential to make great money as a server.

    Server (Former Employee)
    Southlake, TX

    ProsAlways busy, great management, good clientel, family environment, good benefits. EXTREMELY efficient on relieving/cutting the servers. If it is slow (rare) they want you out as soon as possible, which is a good thing, they want the servers who are on to make money. Very flexible with schedule.

    ConsTo make the good money you have to work long hard hours. Somedays 12-14 hours with no break, but being a server this is where you really make your money. Having a pristene white uniform can be annoying at times. Have to be there a long time to advance.

    Yes, I would recommend this company to a friend

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    Great, steady, reliable and consistant employment

    Server (Current Employee)
    Glendale, CA

    ProsThey provide training for everything. I can probably step into any restaurant and start serving tables flawlessly from the training provided here.

    ConsSometimes politics can get involved making it difficult to move up.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall good but company should empower its employees

    Anonymous Employee (Former Employee)

    ProsThe restaurant was always busy which meant a steady income for servers. The chefs in the kitchen always produced a consistent product. The teamwork among servers and bartenders was great.

    ConsThe managers sometimes let customers treat employees like dirt, employees weren't empowered at all. There was a big disconnect between the serving staff and the bussers. Overall too corporate of an environment-and not in a good way.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overworked and not enough money

    Server (Current Employee)
    Denver, CO

    ProsTraining was fun, they keep you well fed and I had fun while learning all of the food with my new coworkers. Management is decent, hotschedules makes it easy to give away or pick up shifts as you need. They also let you eat as much bread and soup as you want while you're working.

    ConsDouble shift hours are RIDICULOUS. On several different occasions i worked nearly 14 hours with only two half an hour breaks, have had coworkers get sick from being overworked, and instead of sending them home, they have them keep working. Instead of letting doubles go home first, they send people home based on what section they are in. There is also no rotation in seating so if you're in a back section you make far, far less money than people on the patio or in a front section, and management plays favorites with who gets the good sections.

    Advice to Senior ManagementStop overworking your employees, 14 hours of serving in a day is TOO MUCH. and create a system for seating that makes it fair for all of the servers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great experience to make great friends.

    Server (Former Employee)
    Columbus, OH

    ProsCCF offers extensive training for staff.
    This is a great opportunity to make friends.
    The food is really good.

    ConsThere are too many menu options.

    Advice to Senior ManagementShow genuine appreciation to staff.

    Yes, I would recommend this company to a friend

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    server

    Food Server (Current Employee)
    San Francisco, NM

    Prosflexible hours, upbeat attitude, fast paised

    Consmust be able to work weekends

    No, I would not recommend this company to a friend

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    Co Workers are great. Clientele sucks.

    Anonymous Employee (Former Employee)

    ProsThe people are great that you work with, generally good folks.

    ConsCo-Workers don't care about their job.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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