Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated September 17, 2014
Updated September 17, 2014
411 Reviews
3.6
411 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
225 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company, bad location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Seattle, WA
    Current Employee - Server in Seattle, WA

    I have been working at Cheesecake Factory part-time for more than 3 years

    Pros

    by far the best restaurant company I have worked for. Chris Gordon is also the best GM, and the rest of the management team are not only wonderful, they are just nice human beings. Flexible schedules, time off whenever you need it and they don't act like you owe them a favor for going on a vacation. Im almost out of the restaurant industry and I'm happy I will be leaving with a positive experience,

    Cons

    LOCATION...Now you would think because you are directly across the street from the convention center that this place is a money pit. it is not. Of course there are times (PAX,Comicon,Wedding show, etc.) when you make awesome money with certain conventions, but this place is a TOTAL TOURIST TRAP with NO AUTOMATIC GRATUITY. that should say it all. keep in mind the Canadian border is also just hours away. 80% Foreign guests with no automatic gratuity is just cruel, especially in a restaurant thats built for large parties. On the other hand, the constant disappointment with our guest was actually my motivation for going back to school, so thank you for that.

    Advice to ManagementAdvice

    Unfortunately, because this is a corporate company, My one complaint about the auto gratuity is pretty much out of my immediate managers hands.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Great place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time for less than a year

    Pros

    Flexible Schedule, Paid Vacation, Easy Job, Management,

    Cons

    Dealing with the people in this area.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Customer satisfaction is more important than employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Columbus, OH
    Current Employee - Server in Columbus, OH

    I have been working at Cheesecake Factory part-time

    Pros

    Quick money and flexible schedule

    Cons

    Late hours. kitchen staff is terrible, management does not back up the servers because they are too afraid of guests calling corporate office. Disorganized and poorly ran. Priorities are not in order in terms of well-being of staff.

    Advice to ManagementAdvice

    Support your servers better, and show more appreciation. They work hard, and the guests are NOT always right. The more you reward these guests that complain and treat your servers poorly, the more frequently they will dine in your restaurant, and they will tell their friends how easy it is to get free food/cheesecake. Hire better kitchen staff, and spend some money on fixing up the restaurant.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Love the servers I work with, but managers are hit or miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Chandler, AZ
    Current Employee - Server in Chandler, AZ

    I have been working at Cheesecake Factory part-time for more than 3 years

    Pros

    Make money and get out most of the time. Social job. Works with college schedule

    Cons

    The managers have no consistency. Very corporate. We can afford TVs everywhere but not straws in the guests waters?!

    Advice to ManagementAdvice

    We should be more of a team not managers against staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Busy. Busy. Money just always depends.

    Current Employee - Server/Cashier/Front Desk/Baker  in  Las Vegas, NV
    Current Employee - Server/Cashier/Front Desk/Baker in Las Vegas, NV

    I have been working at Cheesecake Factory full-time for more than 3 years

    Pros

    easy money
    flexible schedule
    online scheduling, you can pick up shifts, drop shifts, swap, and message employees without leaving your door

    Cons

    almost always busy, its a pro and a con, you need busy to make money, but can be exhausting
    really depends on your table, could be great, could be grumpy because they're hungry, or just plain grumpy

  7.  

    One of the most energetic companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  San Antonio, TX
    Former Employee - Server in San Antonio, TX

    I worked at Cheesecake Factory part-time for more than a year

    Pros

    The management loves the company and all it stands for so everyone tends to be extremely positive

    Cons

    Clique-ish and can have long shifts

    Advice to ManagementAdvice

    Y'all are doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was a growing, enlighten and building experience.

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Dubai (United Arab Emirates)
    Current Employee - Server in Dubai (United Arab Emirates)

    I have been working at Cheesecake Factory full-time for more than a year

    Pros

    You meet people from all walks of life and from all over the world.

    Cons

    It takes a toll on you, 6 days a week 8 hours a day sometimes more so sometimes quite super exhausting.

    Advice to ManagementAdvice

    Encourage and boost your team more.

    Recommends
    Positive Outlook
  9.  

    Fun restaurant, great tips!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lone Tree, CO
    Former Employee - Server in Lone Tree, CO

    I worked at Cheesecake Factory full-time for more than a year

    Pros

    There is potential for great tips at the Cheesecake Factory. A wonderful variety of food and beverage makes it easy to upsell.

    Cons

    Wearing an all-white uniform while waiting tables is not ideal. Management had a fairly high turnover rate which caused a lot of inconsistencies.

    Recommends
    No opinion of CEO
  10.  

    Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time

    Pros

    Nice restaurant and great food.

    Cons

    Mall setting where people do not tip

    No opinion of CEO
  11.  

    It was an amazing career of growth and opportunity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Restaurant Manager  in  Dallas, TX
    Former Employee - Senior Restaurant Manager in Dallas, TX

    I worked at Cheesecake Factory full-time for more than 10 years

    Pros

    The people are amazing to work with

    Cons

    I enjoyed the daily challenges

    Advice to ManagementAdvice

    Continue to support the teams

    Recommends
    Positive Outlook
    Approves of CEO

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