Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated October 21, 2014
Updated October 21, 2014
431 Reviews
3.6
431 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
236 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 39 reviews)

  • Servers make good money because people usually buy dessert (in 28 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 33 reviews)

  • not much room for growth, unfair towards longtime employees, problems with managing new and old employees fairly on both sides (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun restaurant, great tips!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Lone Tree, CO
    Former Employee - Server in Lone Tree, CO

    I worked at Cheesecake Factory full-time (more than an year)

    Pros

    There is potential for great tips at the Cheesecake Factory. A wonderful variety of food and beverage makes it easy to upsell.

    Cons

    Wearing an all-white uniform while waiting tables is not ideal. Management had a fairly high turnover rate which caused a lot of inconsistencies.

    Recommends
    No opinion of CEO
  2.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory

    Pros

    great money cash in hand every shift. job security. and co workers are fun to be around and work with.

    Cons

    poor management, unfair schedules that go against your availability, and the managers make you fix there mistakes.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great job while in school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Jacksonville, FL
    Former Employee - Server in Jacksonville, FL

    I worked at Cheesecake Factory part-time (more than 5 years)

    Pros

    flexible schedule, opportunity to advance

    Cons

    required to work weekends and holidays (minus thanksgiving day and christmas day).

    Advice to ManagementAdvice

    jacksonville store is doing a great job and has greatly improved in last 5 five years. I was proud to be part of such a great team.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Front Desk Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Cheesecake Factory

    Pros

    Room to grow
    Fun, learning environment

    Cons

    Can be stressful during peak season

    Advice to ManagementAdvice

    Recognize great employees

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Utter hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Mission Viejo, CA
    Current Employee - Server in Mission Viejo, CA

    I have been working at Cheesecake Factory full-time (less than an year)

    Pros

    Consistent work, organized, support given, great training.

    Cons

    Worst. WORST job I have ever had. The management is rude, and it's corporate to a fault =no common sense. 25 staff quit along with 4 managers at the Mission Viejo location, now I know why. Work at another location if you can!!! Run!!

    Advice to ManagementAdvice

    None. Get on meds or read self help books.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Consistent though frustrating. aka average serving job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in San Jose, CA
    Current Employee - Server in San Jose, CA

    I have been working at Cheesecake Factory part-time (more than 5 years)

    Pros

    Management was always willing to work with me with my difficult scheduling, money was pretty consistent but my co-workers are what kept me at this job for so long. Business is pretty consistent, even though the slower months, and there is always money to be made if you're willing to work for it. There are promotional opportunities if you want to work for them, and we had a great manager team that supported those they felt were worthy.

    Cons

    Often didn't have the tools to do my job. Whether it was glassware, silverware, or plates we never seemed to have enough stocked. Even though these concerns are brought up to management, nothing seems to get done.

    Advice to ManagementAdvice

    Stock your restaurant and set your staff up for success. I also have a hard time believing that the guest is "always" right because this ALWAYS translates into the company buying off the guests to keep them happy. Don't get me wrong, there are plenty of opportunities to mend guest relations buy purchasing their meals when we got something wrong. That being said, we've left ourselves open to being taken advantage of by those guests who will take any excuse to get a free meal and do not draw a line between those who deserve compensation.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Great place To Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time (less than an year)

    Pros

    Flexible Schedule, Paid Vacation, Easy Job, Management,

    Cons

    Dealing with the people in this area.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love the servers I work with, but managers are hit or miss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Chandler, AZ
    Current Employee - Server in Chandler, AZ

    I have been working at Cheesecake Factory part-time (more than 3 years)

    Pros

    Make money and get out most of the time. Social job. Works with college schedule

    Cons

    The managers have no consistency. Very corporate. We can afford TVs everywhere but not straws in the guests waters?!

    Advice to ManagementAdvice

    We should be more of a team not managers against staff

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer satisfaction is more important than employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Columbus, OH
    Current Employee - Server in Columbus, OH

    I have been working at Cheesecake Factory part-time

    Pros

    Quick money and flexible schedule

    Cons

    Late hours. kitchen staff is terrible, management does not back up the servers because they are too afraid of guests calling corporate office. Disorganized and poorly ran. Priorities are not in order in terms of well-being of staff.

    Advice to ManagementAdvice

    Support your servers better, and show more appreciation. They work hard, and the guests are NOT always right. The more you reward these guests that complain and treat your servers poorly, the more frequently they will dine in your restaurant, and they will tell their friends how easy it is to get free food/cheesecake. Hire better kitchen staff, and spend some money on fixing up the restaurant.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Server

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time

    Pros

    Nice restaurant and great food.

    Cons

    Mall setting where people do not tip

    No opinion of CEO

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