Cheesecake Factory

  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

Updated August 13, 2014
Updated August 13, 2014
398 Reviews

3.6
398 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
221 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Busser  in  Chicago, IL
    Current Employee - Busser in Chicago, IL

    Pros

    Managers are good. Mark, the GM is an awesome dude. They train great leaders. You have a couple micro managers but the manager will work with you if you show up to work do your job and go home. I worked at a CCF in 3 states. Chicago (Michigan Ave.) was my favorite. So many people from all walks of life come through on a regular basis. Rich poor, celebrities common folks, etc. The employees are so diverse. I enjoyed working and learning from them. If you can deal with stress, high performance work, rude customers (every so often) bad tippers (every so often), language barriers and being on your feet for hours. Then do this job. Its still amazing to see this CCF coordinate such a huge crowd and 300 employee staff.

    Cons

    Turn over is very high. If someone doesn't show up, you have to pick up the slack. If you have a micromanaging manager, its the worst because this is an already stressful environment.

    Advice to ManagementAdvice

    Weed out the bad.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Bartender  in  Las Vegas, NV
    Former Employee - Lead Bartender in Las Vegas, NV

    Pros

    Best Server Training in the business.

    Cons

    nothing really bad to say

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fairly decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Building Mechanic  in  Battleboro, NC
    Current Employee - Building Mechanic in Battleboro, NC

    Pros

    With the maintenance department, you have more freedom than the rest of the plant. You work at your own pace as long as it keeps the plant running. Overtime can be achieved.

    Cons

    No sick pay. Production can be annoying sometimes. You will constantly have to train people you have previously trained on how to use equipment.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Mission Viejo, CA
    Current Employee - Server in Mission Viejo, CA

    Pros

    The management is great and the company is always investing money back into the company. There is also bi-yearly all staff outings that the company pays for

    Cons

    Sometimes you can get a Bad EGG gm or manager.

    Advice to ManagementAdvice

    Some great managers to work for

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Work hard, play hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Line Cook  in  Salt Lake City, UT
    Current Employee - Line Cook in Salt Lake City, UT

    Pros

    Very good company to come into looking for experience. My experience has been very good, moving up every few months learning multiple stations. If you put in the long demanding hours and show management you are dedicated, you will find yourself a nice comfortable home here.

    Cons

    Very very very high volume restaurant. I would recommend coming in with some line experience, because going down with 60 tickets for hours is very hectic. Long work weeks, some 50-60 hours. Lots of management changes.

    Advice to ManagementAdvice

    Consistency is key.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    perfect student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Newport Beach, CA
    Former Employee - Server in Newport Beach, CA

    Pros

    Managers really worked around my school schedule with my work schedule. but you have to at least available for three shifts during the week
    i learned to have priorities on customer's satisfaction which was their highest priority

    Cons

    they tried so hard to be like a fine-dining restaurant when they are not with customer service.
    learning their menu was troublesome since their menu is like a book. but it wasnt too bad
    employee benefits werent that great compare to other competitive restaurants.

    Advice to ManagementAdvice

    i miss getting my green ticket easily but it got really hard.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Love Working Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess/Front Desk  in  Nashville, TN
    Current Employee - Hostess/Front Desk in Nashville, TN

    Pros

    Good pay, family like staff, career path available if you want it.

    Cons

    Management is sometimes incompetent, takes a long time to advance in this career path.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company. Happy to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAD Drafter  in  Irvine, CA
    Current Employee - CAD Drafter in Irvine, CA

    Pros

    Benefits are great! Good work environment! Excellent Co-workers!

    Cons

    Development office seems somewhat separated from the Corporate office.

    Advice to ManagementAdvice

    Training workshops for the Development office.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server  in  Sunrise, FL
    Current Employee - Food Server in Sunrise, FL

    Pros

    The side work is easy. You know the restaurant is always going to be in business. You usually always make close to a hundred a shift. Most of the people that work there are cool.

    Cons

    Dealing with people from every country in the World can be very interesting. The tips can be terrible. Way to much turn over in staff. Seems like your just another number. The managers are very moody, depending on the day.

    Advice to ManagementAdvice

    A Few of the managers are tough to deal with. Make the menu smaller. Some items people never order.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The cheesecake factory was a decent experience. But i've worked in better restaurants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Front Desk  in  Kansas City, MO
    Former Employee - Hostess/Front Desk in Kansas City, MO

    Pros

    As a server you can make great money

    Cons

    THe management was horrible

    Advice to ManagementAdvice

    The management needs to care more about their staff and the well being of their staff. You would get a lot more productivity out of the staff if you did and the ruen over rate wouldn't be so high

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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