Cheesecake Factory

  www.thecheesecakefactory.com
Work in HR? Unlock Free Profile

Cheesecake Factory Reviews

Updated August 13, 2014
Updated August 13, 2014
398 Reviews

3.6
398 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
221 Ratings

Review Highlights

Pros
  • The only pros of working here are a flexible schedule and the fact that you can make between (in 33 reviews)

  • Servers make good money because people usually buy dessert (in 27 reviews)


Cons
  • long hours because they wouldnt hire more people to cover shifts (in 29 reviews)

  • Servers were not always held responsible for their actions with guests or side work (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess/Front Desk  in  Winter Park, FL
    Current Employee - Hostess/Front Desk in Winter Park, FL

    Pros

    The best reasons to work at Cheesecake Factory is that they pay higher for hostessing than other companies

    Cons

    It is hard to advance within the company. They do not take school or other jobs into account. They work you like horses.

    Advice to ManagementAdvice

    Consider your employees, they have lives and other things going on. If they ask to be moved up for financial reasons take that into account and don't tell them no and then send out a message saying that you need servers. It was really a slap in the face.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Can be good money if you can stand micromanaging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  San Jose, CA
    Current Employee - Server in San Jose, CA

    Pros

    Good people, decent tips. Avg price of a check is higher than most restaurants

    Cons

    Now that the IRS took away gratuity, you can really be screwed

    Advice to ManagementAdvice

    Have faith in your employees and stop micromanging

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    The epitome of a corporatized restaurant work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Baker/Cashier  in  Washington, DC
    Former Employee - Baker/Cashier in Washington, DC

    Pros

    The Cheesecake Factory is a well known brand and is expanding globally. Internal mobility to another location is fairly easy after you've passed the 6 month employment mark.

    Cons

    The environment is highly profit driven, at the expense of workers. You are demanded a lot, physically and emotionally. Supervisors tend to add to the stress, rather than provide support. There is also a lot of favoritism.

    Advice to ManagementAdvice

    Supervisors should be responsible for creating solutions and enhancing the productivity of workers in a positive manner. Provide more support to the team, rather than blindly demanding perfection from them, 24/7.

    Doesn't Recommend
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Seattle, WA
    Current Employee - Server in Seattle, WA

    Pros

    Flexible work-schedules, great money, appreciate your input, constantly seeking ways to improve as a whole and individually.

    Cons

    Employee rotation common. Bringing in new people every few weeks means constantly learning how to work with a new staff.

    Advice to ManagementAdvice

    Work better together as a team and have the same ideas for the staff.

    Recommends
    Positive Outlook
  6.  

    Fast-paced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fast paced so the time goes by quickly, leave with cash every shift, not too much side work that ha s to be done

    Cons

    Have worked several 12 hour shifts with no breaks.

  7.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Overland Park, KS
    Current Employee - Senior Manager in Overland Park, KS

    Pros

    Great established company, set in their standards and operational procedures, make it easier to understand what they want from you and how fast you can advance.

    Cons

    The hours and consecutive days of work sometimes wear off on you.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Rancho Mirage, CA
    Former Employee - Server in Rancho Mirage, CA

    Pros

    Fabulous food, great location, friendly staff

    Cons

    Long hours and few breaks

    Advice to ManagementAdvice

    I don't have any at this time

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Sweat-Shop

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The cakes are good if you ignore the ingredients that are in them.

    Cons

    The east coast bakery has gone through 3 plant managers in 3 years. Management is horid! The place is run like a sweatshop. Expired ingredients to save money, workers are treated without dignity. Supervisors are hired regularly because of incompetence. Breaks are very few. It's a cultural moral pit. Anyone with the least amount of ethics realizes very quickly how unethical the company us. Go through the plant, you will immediately think of osha and fda.

    Advice to ManagementAdvice

    Fire them all. Tell the investors. Reboot!

  10. 1 person found this helpful  

    Professional atmosphere, good money, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Baker/Cashier/Host  in  Fairfax, VA
    Former Employee - Server/Baker/Cashier/Host in Fairfax, VA

    Pros

    You'll definitely make good money, work with friendly people, free meal when scheduled a double

    Cons

    Long hours, they love to schedule doubles, management only cares about sales

    Advice to ManagementAdvice

    Treat your staff as people, become more empathetic instead of treating staff as objects

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Unapologetic Disorganized Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host  in  Houston, TX
    Former Employee - Host in Houston, TX

    Pros

    Flexible scheduling, great discount, free food for working double shifts and working on off day.

    Cons

    Poor communication among management. The team's moral was probably the lowest I have ever seen at any job, and it defiantly showed in the turnover rate. Constantly asked you to work if you were schuduled off due to unreliable staff.

    Advice to ManagementAdvice

    Communicate, and put a higher value in your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Cheesecake Factory? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.