Cheesecake Factory

www.thecheesecakefactory.com

Cheesecake Factory Reviews

Updated January 28, 2015
Updated January 28, 2015
489 Reviews
3.6
489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
269 Ratings

Review Highlights

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)


Cons
  • Long hours (10 - 15 hours, my coworker almost did a twenty hour shift once) with no breaks (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Durham, NC
    Former Employee - Server in Durham, NC

    I worked at Cheesecake Factory full-time (more than a year)

    Pros

    High tickets=great tips.
    Great discount on food.
    Offers health benefits, which is very uncommon in this business.
    Food is amazing.
    You get proper training before being put on your own.
    I didn't have to join a gym running around the huge restaurant.

    Cons

    All white uniform lol.
    Huge menu.
    You will gain weight if you have a slice of cheesecake every single night.

    Advice to ManagementAdvice

    Don't take life so seriously

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great Place To Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server, Trainer in Denver, CO
    Former Employee - Server, Trainer in Denver, CO

    I worked at Cheesecake Factory part-time (more than 5 years)

    Pros

    Multiple lateral advancement opportunities
    Travel opportunities
    Marketable skills
    Flexible Schedule
    Guaranteed back to back days off (Mgmnt)
    Incentive plans
    Compensation is competative

    Cons

    Limited Mgmnt growth for females with children
    High turn over for management staff
    Utilizes personality assessments/profiling for hiring decisions
    Reliance on Mystery Shopper reports, which can terminate employment

    Advice to ManagementAdvice

    People are your greatest resource and therefore, I would suggest that managers consistently find ways to identify and harnass the skills their employees have and assign additional roles and responsibilities in an effort to develop them within the organization and promote accordingly. Managers should receive quarterly reviews from randomly selected workgroup designated trainers, as an objective tool for improvement.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bartender in Huntington Beach, CA
    Former Employee - Bartender in Huntington Beach, CA

    I worked at Cheesecake Factory full-time (more than 8 years)

    Pros

    The restaurant is a well known chain and it is always busy.

    Cons

    No advancement with in the company

    Advice to ManagementAdvice

    Listen to employees more

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Bartender-lots of work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Atlanta, GA
    Current Employee - Bartender in Atlanta, GA

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    Insurance at 25 hrs
    Tip out
    Decent tips from higher check amounts
    Lots of experience in high volume and mixology

    Cons

    Horrible hourly compensation
    Have to personally hunt people for tip out, managers won't handle it themselves
    Several hours of bar prep at $2.13
    Extensive amounts of prep
    Did I mention how much prep we do? Yeah, not worth the pay...

    Advice to ManagementAdvice

    Better hourly compensation for bar staff!!! It's stupid we have been given more prep to do that the BOH used to do for us but we still only get paid $2.13 an hour 2-3 hours before we even open! It's just not right!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Baker/Host/Cashier in Dayton, OH
    Current Employee - Baker/Host/Cashier in Dayton, OH

    I have been working at Cheesecake Factory part-time

    Pros

    money is decent
    co-workers become friends
    fast paced

    Cons

    continuously short staffed (esp. in bakery)-managers seem to only worry about cutting back labor to get their bonus, even if this means making the guests wait and letting them see messy/unorganized work area

    Advice to ManagementAdvice

    When guests are waiting for a table, they mainly stand in the lobby and watch the bakery. Thus, why not emphasize the excellence that can be by stressing the importance of having the proper amount of staff to create the best representation of the restaurant. After 6+ years, I have witnessed many many lost opportunities of sales when guests walk in to get something to go, but walk out (with a look of disgust) before they make a purchase simply because the line is too long or they are put off by the chaos going on behind the case due to being understaffed. Cutting back too much on labor=lost sales/unsatisfied guests/frustrated employees

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great People, Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Walnut Creek, CA
    Current Employee - Server in Walnut Creek, CA

    I have been working at Cheesecake Factory part-time (more than a year)

    Pros

    Teamwork is encouraged, there is room for advancement and it is fast paced.

    Cons

    You have to deal with the public and food service poses its challenges. It's stressful at times.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Cheesecake Factory Corporate is extremely dysfunctional. The executive staff in FN/HR/IT are immature and unqualified.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Member in Calabasas, CA
    Current Employee - Staff Member in Calabasas, CA

    I have been working at Cheesecake Factory full-time (more than 5 years)

    Pros

    Restaurant Operations Rocks! They are professional, mature and do excellent work. They appreciate their workers and take pride in what they do.

    Cons

    Human Resources, Finance and IT need HELP! Basically unqualified and immature staff running a company this large? David Overton should rethink his executive staff and their direct reports. It's really sad when the staff is smarter than the executives.

    Advice to ManagementAdvice

    No work life balance
    Not a great place to work - forced to fill out the surveys with positive scores not true scores so that the 100 Best Places Can be Awarded
    Not a team environment - watch your back
    No recognition for work

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Flexible, good place to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Boston, MA
    Current Employee - Server in Boston, MA

    I have been working at Cheesecake Factory full-time (more than a year)

    Pros

    The training is thorough, the food culture is higher than average quality. It's a great way to start a job as a career server, and they were always very flexible with scheduling.

    Cons

    Working in a tourist-heavy location, my tips were very inconsistent. That's a risk of working for tips in a restaurant, but the amount of work we do is not reflected adequately in the money we take home.

    By paying us credit card tips at the end of the night, servers owe a LOT extra in taxes at the end of the year because $2.63/hr wasn't enough to cover the taxes.

    The company does the absolute bare minimum required by the state to "take care" of its employees. We were basically forced to waive our break periods, bussers and foodrunners/backwaiters made the same hourly wage as servers.

    Advice to ManagementAdvice

    Care about your staff. Don't pretend to care, actually care more about the people who work for you than making a few extra dollars.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Caring coworkers poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Cheesecake Factory part-time (more than 3 years)

    Pros

    Caring coworkers and managers

    Cons

    Unorganized and always struggling to work due to the lack of product

    Advice to ManagementAdvice

    Be selective on who is being hired and monitor closing what the restaurant needs. Set your employees up for success

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Be Prepared for Corporate Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender in Las Vegas, NV
    Former Employee - Server/Bartender in Las Vegas, NV

    I worked at Cheesecake Factory part-time (more than 3 years)

    Pros

    Your fellow grunt coworkers are possibly the best part of working for this company.

    Cons

    To achieve upper management you have to have a taste for kool-aid. And, prepare to spend years toiling in the most un-appreciated roles the company has to offer. The degree of corporate control is smothering and unless you like feeling like a easily replaceable cog in the works, do not work here. As a bartender I was expected to work an entire shift without a break. And when I brought this up to management, they asked if I would prefer to use 'breakers.' These are employees whose shift consists of spelling those employees who 'absolutely insist on taking their OSHA required breaks.' This includes sharing your night's tips. Basically, they threatened my days tips in exchange for taking state required breaks. Deliberate carefully before deciding to take a position with this company!

    Advice to ManagementAdvice

    Let your employees take their mandated breaks. Don't lord what power you have over your employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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