Cheesecake Factory Reviews

Updated May 19, 2015
8 reviews filtered by
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4.1
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Recommend to a friend
Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
4 Ratings

Pros
  • Extremely flexible schedule (Valuable for a college student like myself) (in 42 reviews)

  • Servers make good money because people usually buy dessert (in 34 reviews)

Cons
  • Long hours, management could be difficult (in 34 reviews)

  • There is also little to NO employee appreciation with the exception of a holiday cheesecake (in 5 reviews)

More Pros and Cons

8 Employee Reviews

Sort: Popular Rating Date
  1. A great company to work for, The Cheesecake Factory sets you up for success.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Trainer in San Diego, CA
    Current Employee - Lead Trainer in San Diego, CA

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The food is delicious, so the name and product sell themselves. Management on every level treat you with respect. Great health insurance benefits. Hot Schedules make it easy to request time off, swap shifts, communicate with team. Very fast paced, there is always something to do.

    Cons

    The expectations are very high, so if your standards as an employee are low, don't bother applying.

    Advice to Management

    Keep up the good work! Keep opening restaurants! Keep taking care of us. Keep your expectations high your employees want to deliver good results.


  2. Server

    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Cheesecake Factory

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    new restaurant opening so everyone started at the same level, no seniority, good location

    Cons

    Over-hired, started with 140 servers which resulted in few shifts,


  3. Great people, solid work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in San Diego, CA
    Former Employee - Food Server in San Diego, CA

    I worked at Cheesecake Factory part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Consistent, great tips, easy to trade shifts

    Cons

    No real cons, parking was bad

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bakery/Food Runner in San Diego, CA
    Current Employee - Bakery/Food Runner in San Diego, CA

    I have been working at Cheesecake Factory part-time (Less than a year)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    great friends, free food, good money

    Cons

    short hours, too fast pace , demanding


  6. It was busy, but unfulfilling.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in San Diego, CA
    Former Employee - Senior Manager in San Diego, CA

    I worked at Cheesecake Factory full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    High quality of work force and attention to detail in most situations. Higher level of restaurant as compared to most family dining restaurants.

    Cons

    Advancement opportunities were not as described, relating to who you knew rather than performance. The high volume led to short cuts in quality at times.

    Advice to Management

    Become more actively involved with the staff rather than looking only at numbers.


  7. High volume, very systemized. Can be fun, but also demanding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess/Bakery in Chula Vista, CA
    Former Employee - Hostess/Bakery in Chula Vista, CA

    I worked at Cheesecake Factory part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employees received a 20% discount on food and were entitled to free soup and bread always. Co-workers and friendly customers made this job most enjoyable.

    Cons

    I was yelled at and accused by upper management for preparing something improperly, but was only performing in the manner I was trained. The management at some locations is poor/fair.

    Advice to Management

    Not a lot of manager-employee communication. Employees are often poorly trained by fellow employees, but then expected to follow protocol properly.


  8. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in San Diego, CA
    Current Employee - Server in San Diego, CA

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Consistant money, great training,and fun work environment.

    Cons

    Little advancement opportunity, management can be difficult.


  9. Helpful (1)

    Absolute Hell!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in San Diego, CA
    Former Employee - Server in San Diego, CA

    I worked at Cheesecake Factory

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only good thing about this place is the fact that there are so many servers so your schedule is incredibly flexible. Through an online system, you can release or pick up shifts last minute, and you could always take time off, no questions asked.

    Cons

    HATED working here. Absolute hell. I would go home every day sore and worn out. I felt completely beaten down after every shift. the place is so busy so you're constantly running around frantically to wait on demanding, ungrateful dirtbags. This place ruined my life for the years that I was there. Also.. for all the work that you do, tips are horrible.

    Advice to Management

    smile.. and stop being such money grubbing jerks.



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