ChemPoint.com Reviews

Updated August 13, 2015
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ChemPoint.com President Mike Hildebrand
Mike Hildebrand
1 Rating

Pros
  • There are free food and drinks in office (in 15 reviews)

  • Free Food and Drinks (but mostly junk food) (in 8 reviews)

Cons
  • This results in high turnover, which makes people feel like they are missing out on other opportunities (thus making them even more unsatisfied) (in 5 reviews)

  • The downside is there is low pay (in 4 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Industry Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Industry Representative in Bellevue, WA
    Current Employee - Industry Representative in Bellevue, WA
    Recommends
    Positive Outlook

    I have been working at ChemPoint.com full-time (More than a year)

    Pros

    Flexible work schedule, young work environment, good sales experience, low amount of experience required, fun company activities. If you work hard you can easily move to the next sales role at Chempoint. Chempoint is a great launching platform to give you the sales experience you need for future jobs. Perfect job for someone in their 20s looking to gain experience.

    Cons

    The company makes changes fairly often and people usually only stay 1-4 years. This is because people use the experience gained here to launch them into another company that would not have hired them without having this sales experience first.

    Advice to Management

    Find a way to promote Market Developers without forcing to look at other companies to make more money.


  2. Customer Solutions Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Specialist
    Former Employee - Customer Solutions Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good benefits Nice office environment with free food and drinks. They are a quickly growing company so lots of opportunity.

    Cons

    If you are on the job hunt, be aware this is an operations job not really a customer service job. The pay is under market, you are micro managed by managers who are on their high horse, and there is a lot of turnover. Hours are rigid and they barely let over time yet there's too much work to do and not enough bodies. The turnover is for good reason as many customer solutions employees are extremely unhappy in their roles.

    Advice to Management

    Less micromanaging Give us the freedom for more flexible hours. Less disconnect between departments, especially between customer solutions and marketing and sales.


  3. Great training, great perks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Industry Representative in Bellevue, WA
    Former Employee - Industry Representative in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ChemPoint.com full-time (Less than a year)

    Pros

    The opportunities for advancement were abundant, strong progressive training programs are in place to move you along within the organization.

    Cons

    Sometimes it felt like you were making cold calls and making no progress with no supervision. Could have offered more technical training for new hires in addition to sales training.

    Advice to Management

    Continue investing in people and they will continue to be loyal to the organization. Keep up the good work!


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  5. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at ChemPoint.com full-time (More than 3 years)

    Pros

    depending on the experience level of your manager, you may expect autonomy in the job, increasing responsibilities, grooming for the skill set needed in the next level of advancement, and work-life balance. The snacks here are also off the hook as the environment is geared toward attracting recent graduates. This is an excellent environment for short term career gains. For a young bro wanting to get his feet wet in the marketing and sales arena, it's all awesome sauce.

    Cons

    There is no practical expectation for advancement. The pay is under what you might expect from similar job descriptions by magnitudes of 30% or more. There is no uniform incentive for quarterly reviews, so there is often disparity between teams on everything from bonus payout to team budgets. Expect contradictions between stated corporate values and actionable decisions from upper management. Expect alignment gaps between members of upper management, too. There are no established communication platforms for collaboration with the parent company and a history of turn-over means much of the know how for fast paced results walked out the door long ago.

    Advice to Management

    Tread lightly. As with many environments under organizational change, ego's abound, here. Productivity is a passenger to letting folks hear what they want to hear. Some leaders represent what is best for the company and their team. Some represent what is best for themselves and their career.


  6. A Mixed Bag

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Industrial Representative in Seattle, WA
    Current Employee - Industrial Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ChemPoint.com full-time (More than a year)

    Pros

    - Many opportunities to grow - Work:Life Balance - Friendly Atmosphere - Good place to build skills

    Cons

    - Management is slow to rectify companies shortcomings (Never happens) - Bureaucracy - Revolving door when it comes to employee retention (They are fine with this) - Univar

    Advice to Management

    - Pay your employees what they are worth. Provide benefits and career growth to retain current employees. This is the main source of inefficiency within the company.


  7. ChemPoint

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ChemPoint.com full-time

    Pros

    Great opp to learn, grow and advance within the organization. Managers really want to help you to succeed.

    Cons

    As with most places they could be better at communication, though they are definitely trying to improve in this area.


  8. Customer Solutions Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Specialist in Bellevue, WA
    Former Employee - Customer Solutions Specialist in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ChemPoint.com full-time (More than a year)

    Pros

    Great people to work with. Fun environment Fast paced work Good benefits Great step stone for better opoortunities

    Cons

    Some micromanaging . High Turnover. Heavy workload. Some say low pay, however I think the pay is fair based on responsibilities for the job Too much focus on metrics, even when workload is not properly distributed

    Advice to Management

    Change quantity over quality mentality. If you have not tried doing a customer solutions specialist job for a day, do not assume you know anything about how bad the workload gets.


  9. ChemPoint is a good place for young, entry level employees to build a resume. This company is largely a stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Industry Representative in Bellevue, WA
    Former Employee - Industry Representative in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChemPoint.com (More than 3 years)

    Pros

    Free snacks, Occasional lunches, drinks, Young culture

    Cons

    Management is non-transparent, sales managers are not experienced, expectations are not consistent amongst teams, pay is poor, company resembles a call center which mane customers despise, focus is largely supplier based which means the focus is not on the customer. If you want to work in a call center with a college degree this is the place for you. They metric largely on time spent on the phone with no emphasis on rewarding results - in other words, speaking about the weather for 30 minutes results in more compensation than closing business. Turnover is so large that customers have no loyalty, but only do business with ChemPoint because they have to. Portfolio is limited so its difficult to continue relationships.

    Advice to Management

    Pay your sales people on results. Try to keep your well experienced staff. One of the biggest complaints from customers is the turnover of sales reps - they never know who to contact. Be more transparent with your employees.


  10. Just OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Specialist in Bellevue, WA
    Current Employee - Customer Solutions Specialist in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great job if you are young and looking for a good first job. Lots of experience to be gained here. Definitely don't need previous experience to get this job.

    Cons

    Not a lot of room for advancement. You can get stuck in your position for a long time. Turnover is extremely high so its very rare you get a good friend to hang around long. High turnover also means small teams and lots of overtime. Pay is OK but not consistent across the team.


  11. Great carrier builder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ChemPoint.com full-time

    Pros

    Young and dynamic culture Large professional growth potential Constructive environment

    Cons

    Pay seems below average for comparable roles Turnover is high

    Advice to Management

    Build accountability within all departments consider expanding non-management roles. One reaches a point at ChemPoint where they must move into management to advance at ChemPoint. This risks losing an employee if they do not desire a management position.



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