Cheyenne Regional Medical Center

www.cheyenneregional.org
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Cheyenne Regional Medical Center Reviews

Updated February 7, 2015
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2.6
13 Reviews
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Margo Karsten
1 Rating

Employee Reviews

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  1. Cheyenne Regional Medical Center is a very nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Imaging Transporter in Cheyenne, WY
    Former Employee - Medical Imaging Transporter in Cheyenne, WY

    I worked at Cheyenne Regional Medical Center part-time (more than a year)

    Pros

    The ability to learn and grow with the company was a nice way to keep the job interesting. The management were very supportive of students and very flexible with their needs.

    Cons

    I did not feel that human resources was very interested in the people that worked for the company.

    Advice to ManagementAdvice

    The upper management were not very accessible and were at times distant with the employees. It felt awkward to be around them which is not good for morale. The director of the department where I worked was wonderful and my supervisors were great. Some of the radiology technicians were mean to students which I think management should be aware of, bullying is wrong, especially to adults in the workplace.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Great hospital for patients, very poor hospital for non-senior employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Allied Health Technician in Cheyenne, WY
    Current Employee - Allied Health Technician in Cheyenne, WY

    I have been working at Cheyenne Regional Medical Center full-time (more than 3 years)

    Pros

    CRMC is very people focused, both in treating people as patients with illness or injury, and as treating people as customers and meeting or exceeding expectations. As the only public access hospital in the county, CRMC does not rest on its laurels, but is all the time trying to increase what it can offer to the city of Cheyenne and Laramie county. Many of the employees that work here are friendly people who enjoy taking care of others

    Cons

    Bottom Line Up Front: If you are not a physician, a senior nurse or senior administration, you aren't making the hospital big money and are therefore easily replaced.
     This attitude comes from many of the senior positions such as charge nurses, practice managers and department heads. It is *especially* prevalent towards allied health technicians, lower-level administrative personnel and nurses that don't have a specialty. Medical assistants, LPNs, receptionists, imaging and lab personnel often get this 'fact' thrown in their face directly or obliquely. Eventually, this dissatisfaction of not feeling valued by your department/floor/clinic ends up washing over onto patients, which is very sad, but very human.

    Advice to ManagementAdvice

    Upper management creates program after program, launches them afloat, and then simply just leaves. There is very little interaction with 'the man in the ring', which is where senior leaders would actually get fairly accurate advice as to how to *really* improve patient care and customer service. But when your new CEO doesn't even *live* in the area, this is not a surprise. The upper management is significantly out of touch with the non-physician people who actually have face-to-face contact and care with our patients - and this is a significant problem.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. New CEO, But Nothing has Changed at CRMC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheyenne Regional Medical Center full-time

    Pros

    Then opportunity to get education when hired under an EPIC position is outstanding. I believe Margo Karsten wants a positive change.

    Cons

    Bad Atmosphere. The Old Guard is still calling the shots even though Margo Karsten is the new CEO. Good employees are singled out, persecuted, and made an example of of how not to be if they are outstanding employees. The advice from the employees working long term is to keep your head down, do not help out beyond your position and stay invisible. Older employees causing the discontent and blaming the problems on the new employees. Education opportunities dismally inadequate for most of hospital. The hospital wants to be seen as a great place to go for both jobs and healthcare, but lacks the commitment to either quality measure. Engagement of the employees is not the way, but better management is the key here. Have you seen the employees come in for their shifts and only see sad faces? ANY employees filing a legitimate claim are always informed as a standard answer 'there was no evidence' for your claims allowing for more harm than good and decreasing the morale. No career avenues for anyone, which makes honest claims. Firing is always on the horizon. Benefits are not competitive. 6 holidays a year and not great health insurance.

    Advice to ManagementAdvice

    The claims the employees are making are legitimate. Instead of persecuting these personnel, embrace them. This hospital has to realize we are in small community. In order to get patients to want to come here and employees to stay is to treat both better. Acknowledge your shortcomings and say 'how you are improving' the culture and treatments. Just flashing we have some award of great healthcare does not impress anyone. Actions do! Not necessarily the upper management, but the management underneath looked upon as dishonest and is NOT trusted. Too much gossip and backstabbing going on underneath the Upper Management. This is a problem, since this is a SAFETY issue.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. One of the better hospitals to work for in Wyoming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rpiratory Therapist in Cheyenne, WY
    Former Employee - Rpiratory Therapist in Cheyenne, WY

    I worked at Cheyenne Regional Medical Center full-time (more than 5 years)

    Pros

    They treat their employees well here and offer fair benefits. They keep their staff so you will be working with the best here. Many employees have been here 20+ years so there is excellent patient care. They are a regional hospital so all types of patients and illnesses come here leading to a fun and challenging environment.

    Cons

    This hospital has been doing through lots of financial change and stress due to the new health care act. The health insurance is not competitive with like facilities in the surrounding area.

    Advice to ManagementAdvice

    Improve your benefits package to retain employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Fantastic potential, poor utilization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cheyenne, WY
    Former Employee - Anonymous Employee in Cheyenne, WY

    I worked at Cheyenne Regional Medical Center full-time (more than 3 years)

    Pros

    (That I've worked with) Some very good people dedicated to patient care. Some very good unsung heroes that provide other patient services and/or organizational services. (Telecom, Charity Care PFS, Security, EVS just to name a few)

    Cons

    Constant change without apparent direction. Ever new and revolving duties. Lack of support. Mis utilization of staff and waisting human talent. Department Management qualified "on paper" lacking skills, communication ,foresight and insight.

    Advice to ManagementAdvice

    Your front line staff (clinical AND non clinical) are your best source for identifying day to day operations problems and solutions. But do not make the mistake of expecting them to come to you. They are too busy, too stressed, and too fearful.

    No opinion of CEO
  7. 1 person found this helpful

    Good way to get feet wet in the Hospital environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cheyenne, WY
    Current Employee - Anonymous Employee in Cheyenne, WY

    I have been working at Cheyenne Regional Medical Center part-time (more than a year)

    Pros

    Department management, helpful co-workers, flexible scheduling

    Cons

    Unstable upper management, small pay raises, grumpy nurses

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Disappointing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cheyenne Regional Medical Center full-time (more than 3 years)

    Pros

    Good pay, benefits and opportunity. Many smart, hard-working, and dedicated employees who do the right thing.

    Cons

    Negativity, gossip and discontent among long-term employees. Loss of good talent and high turnover steming from poor acceptance of WY natives to those from outside the state.

    Advice to ManagementAdvice

    Consistent and positive culture starts at the top. Lead by example. Walk the talk. Don't just create an inviting, growing, and positive culture, but encourage it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Many patients "would rather die than go to CRMC again".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cheyenne, WY
    Former Employee - Anonymous Employee in Cheyenne, WY

    I worked at Cheyenne Regional Medical Center full-time (more than a year)

    Pros

    Getting to work with the patients.

    Cons

    Very poor management. I worked there for a couple of years and management fires good employees because they don't like them rather than basing decisions on actual work related reasons. I have seen good employees "black-balled" from other positions in the hospital because their boss want to keep them where they are. Bad management keeps bad employees and encourages mistreatment of the good employees - until they fire them for speaking up.

    The title of my review was a direct quote made to me by several patients and family members of same.

    Advice to ManagementAdvice

    Gain some maturity, professionalism, respect and ethics. You are there to help the patients, not use employees as puppets.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Good mid-management/ Bizarre Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management
    Former Employee - Management

    I worked at Cheyenne Regional Medical Center full-time

    Pros

    Nice people on the floors, decent facility

    Cons

    Senior management lives out of state (CEO lives in New Mexico/ other VPs live in Colorado) and has a poor opinion of Wyoming and her residents. Very unstable environment with HR demoting/firing people seemingly at random. Many people have either left or been let go over the last year, and these were often the managers who expressed concerns about how things were going in the organization.

    Advice to ManagementAdvice

    Leave. Let people who care about the community actually take over.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Was great at one time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cheyenne, WY
    Former Employee - Anonymous Employee in Cheyenne, WY

    I worked at Cheyenne Regional Medical Center full-time (more than 10 years)

    Pros

    They pay well to get people to stay.

    Cons

    Poor benefits
    Poor senior management
    Firings and layoff common
    Senior leaders don't care about line employees

    Advice to ManagementAdvice

    All of senior management needs to be replaced

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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