Chick-fil-A Reviews

Updated September 29, 2014
Updated September 29, 2014
727 Reviews
3.9
727 Reviews
Rating Trends

Recommend to a friend
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Chick-fil-A CEO Dan T. Cathy
Dan T. Cathy
159 Ratings

Review Highlights

Pros
  • Great work environment (if you like kids) and learning great customer service (in 62 reviews)

  • They train you to be friendly due to the outstanding customer service training (in 59 reviews)


Cons
  • As with most fast food restaurants, the pay is close to minimum wage (in 31 reviews)

  • Not much room for advancement besides owning a store or becoming a corporate big wig (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place for College/Highschool student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front of House  in  Austin, TX
    Current Employee - Front of House in Austin, TX

    I have been working at Chick-fil-A part-time for less than a year

    Pros

    It taught me a lot about multitasking and how to handle stressful environments. It's easy to forget that its much more than just serving food, it teaches you how to adapt to situations and respond well to stress.

    Cons

    Sometimes managers would take other employees for granted

    Advice to ManagementAdvice

    Since the chick-fil-a is relatively new, there is a lot of room for improvement. Such as being realistic of just how much work a single person can perform. There is also an emphasis and being clean, fast, and accurate which can get rather difficult during rushes. Be more understanding that sometimes fast and accurate might not always allow someone to have a clean workspace.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chick-fil-A

    Pros

    everyone is like a big family

    Cons

    Its customer service and you have to make everyone happy

    Recommends
    Approves of CEO
  3.  

    Chick-fiil-A was a very positive and uplifting place to work. The management is very professional and great to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Wichita, KS
    Former Employee - Team Member in Wichita, KS

    I worked at Chick-fil-A full-time for more than a year

    Pros

    Leadership is amazing, the management takes interest in employees and always takes time to encourage and uplift. Employees seem to have no problem working together and I credit that to the style of leadership that promotes team work and working for the greater good of the company. Overall work ethics are good and the company attracts guests that keep coming back which is good for a fast food service. Customer Service here is above and beyond expectations, and team members are rewarded for good work with different treats and gifts.

    Cons

    Sometimes it gets so busy it may feel your head will burst, but the management team is always ready to step in where needed to give the team relief.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I have learned life-changing values of hard work and customer service with great people leading me through it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Austin, TX
    Current Employee - Team Leader in Austin, TX

    I have been working at Chick-fil-A full-time for more than a year

    Pros

    Free food on breaks, great bosses, they have been great about scheduling me when I want, great values and excellent standards for customer service. I've learned things here because of their hard working philosophies that I will retain throughout my career anywhere.

    Cons

    Long hours...difficult customers at times, on your feet all day, high-stress environment if you let it overtake you

    Advice to ManagementAdvice

    Operators, get to know your most entry-level employees. They will appreciate your leadership over them and will give more of an effort in your store.

    Approves of CEO
  6.  

    Fun!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chick-fil-A

    Pros

    I loved the staff and it was a fun environment throughout all the chaotic ness.

    Cons

    I was not a fan of the management.

    Advice to ManagementAdvice

    Listen to your employees.

  7.  

    Overall great entry job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Orange Park, FL
    Current Employee - Team Member in Orange Park, FL

    I have been working at Chick-fil-A part-time for less than a year

    Pros

    Always had fun working with fellow employees! Great hours and great management. Also had a pretty good discount on food.

    Cons

    Food discount depends on success of employees and the location. Hours sometimes get cut randomly. And when slow, it can be very boring.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great job, but underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Belmont, NC
    Current Employee - Cashier in Belmont, NC

    I have been working at Chick-fil-A full-time for more than a year

    Pros

    The coworkers and managers are great. My location especially, is always busy. It's fast paced and other companies love to see chick-fil-a on your work experience. Sundays off.

    Cons

    Underpaid for the work and all we deal with. It's not enough to live off. We deal with a lot and we aren't recognized for all our hard work.

    Advice to ManagementAdvice

    Make a standard pay for cashiers to at least be able to live off. Set up a corporate wide rewards system for employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for as long as you are dedicated and passionate about your job!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Atlanta, GA
    Current Employee - General Manager in Atlanta, GA

    I have been working at Chick-fil-A full-time for more than 5 years

    Pros

    - Customer service model is second to none.
    - Product quality is considerably better than competitors and other restaurants.

    Cons

    - Long hours when events are occurring i.e. football games, conventions, concerts, etc.
    - Sometimes gets in the way of family outings or special occasions.

    Advice to ManagementAdvice

    Work hard, maintain core values, strive for all goals, and stay focused.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    One the most entertaining jobs I've had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Pensacola, FL
    Former Employee - Team Member in Pensacola, FL

    I worked at Chick-fil-A full-time for more than 3 years

    Pros

    Good company, great people, and awesome personal experience.

    Cons

    Very political, management can be power hungry at times.

    Advice to ManagementAdvice

    Be sure to give people what they deserve.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great high school job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chick-fil-A part-time for more than a year

    Pros

    very flexible
    friendly
    great discount on food
    value

    Cons

    The pay was no the greatest

    Recommends
    Positive Outlook
    Approves of CEO

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