Chick-fil-A Reviews

Updated July 3, 2015
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3.9
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Recommend to a friend
Approve of CEO
Chick-fil-A CEO Dan T. Cathy
Dan T. Cathy
406 Ratings

Pros
  • training that applies everywhere (customer service) (in 69 reviews)

  • Friendly work environment with understanding management (in 65 reviews)

Cons
  • Too stressful for the minimum wage pay (in 32 reviews)

  • There was some room for advancement in my position but I felt college was more important so I was not able to become manager (in 11 reviews)

More Pros and Cons

1,186 Employee Reviews

Sort: Popular Rating Date
  1. Semi Worth It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Tyler, TX
    Former Employee - Cashier in Tyler, TX

    I worked at Chick-fil-A part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a great environment to learn and build relationships, especially with guests. It's always a pleasure to walk in and see such joy.

    Cons

    Some team leaders take the wrong advantage of their position therefore coming across as cocky and rude.

    Advice to Management

    Hear out your employees to male your business thrive. They have great ideas and could help in the long run. Just show them that they are appreciated and that you care.


  2. Quality

    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Chick-fil-A

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    These are one of the best fast food. Honestly, I don't consider it fast food

    Cons

    None that I can think of

    Advice to Management

    Great job


  3. Current Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chick-fil-A

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment. My coworkers at CFA are truly my family and I have created lasting relationships.

    Cons

    Customer is ALWAYS right and this can be bad for the business financially because customers take advantage of CFA.
    This is not typically a disadvantage to workers, just frustrating.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Team Member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Tampa, FL
    Former Employee - Team Member in Tampa, FL

    I worked at Chick-fil-A part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Chick-Fil-A really cares about its employees! While working in a customer service had its ups and downs, the managers were always invested in service: to our customers, making sure the employees were treated with respect and well taken care of.

    Cons

    Like I said, Chick-Fil-A is INVESTED in service. If a customer wasn't happy, I was told to take a hefty slice of humble pie and remake the order--over and over and over again. As an employee, that was the only downside. Order your food exactly how you want it people.

    Advice to Management

    Work with your employees; encourage transparency; if they're doing it wrong, DEMONSTRATE, not scold; and please please please lead by example. We work at the pace that you do. We strive to be like you, promise.


  6. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Team Member - Cashier in Hamilton, NJ
    Current Employee - Guest Service Team Member - Cashier in Hamilton, NJ

    I have been working at Chick-fil-A full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Everyone is very nice, pleasant, friendly, and helpful. The way they run it is very efficient. They are are always plenty of people working, so you are either on register, in dining room, on drive-thru, or making orders the whole time, with no need to switch between jobs in the middle of a shift, which often happens at food places in my experience. This makes it easier and more pleasant for us, and makes the customers happy because they get their food faster and the dining stays cleaner. If you make some small mistakes, it's not a big deal. They are kind and help you to do better, instead of getting mad at you for it. They are flexible with your schedule and if they make a mistake they fix it. They have a lot of managers and we are never short-staffed. You get 8 dollars of free food every shift and they pay for your whole uniform, except for black socks, which are really cheap. They are also closed on Sundays, so you always have that day off.

    Cons

    None I can think of, except the ones that apply to any job of this kind: you have to stand on your feet the whole shift and it can get boring when it's slow. Also, they usually start you at minimum wage, but so do a lot of places that hire teenagers.

    Advice to Management

    Make sure to return calls when you say you will and fix the application system so that it doesn't send out erroneous and conflicting automated emails to applicants, as it did for. This was confusing for me and made me think that I had already been rejected before the manager had even looked at my application.


  7. Helpful (1)

    Amazing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier At Chick-fil-a in Summerville, SC
    Former Employee - Cashier At Chick-fil-a in Summerville, SC

    I worked at Chick-fil-A

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great food. G O O D J OB ! I LOVE THE FROZEN LEMONADE .

    Cons

    Do we really need another fast food resteraunt

    Advice to Management

    :/


  8. Chick-Fil-A

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chick-fil-A

    Pros

    Very flexible in regards to the schedule. The co-workers are very patient and passionate about their work and employees are encouraged to give away free food every shift.

    Cons

    Always fast-paced work environment. Must be able to work quick on your feet for long periods of time.


  9. Kitchen team member

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chick-fil-A

    Pros

    Really friendly place to work

    Cons

    None that I can think of


  10. Chick-fil-a Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Atlanta, GA
    Current Employee - Team Member in Atlanta, GA

    I have been working at Chick-fil-A full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team work is always a good thing. The people I work with are willing to help you when you are in need of assistance or stock you up on items needed to complete orders.

    Cons

    Sometimes we run out of product and our guests get upset at us for this inconvenience. However, we are not able to determine store volume from a day to day or week to week basis, we cannot order enough of product and often times run out.

    Advice to Management

    Possibly order more during the week or figure in that we are getting more guests than we had in the past and figure in more volume.


  11. Helpful (1)

    Great Opportunity For Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Atlanta, GA
    Current Employee - Team Leader in Atlanta, GA

    I have been working at Chick-fil-A (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team Oriented, Professional, Fast Paced

    Cons

    Limited availability for salary pay, Limited opportunity for corporate advancement



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