Children's Health

  www.childrens.com
  www.childrens.com

Children's Health Reviews

Updated November 14, 2014
Updated November 14, 2014
76 Reviews
2.9
76 Reviews
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Recommend to a friend
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Children's Health President and CEO Christopher J. Durovich
Christopher J. Durovich
48 Ratings

Review Highlights

Pros
  • They live the mission: making life better for children (in 5 reviews)

  • is a great mission statement and I believe the organization as a whole lives up to that goal (in 7 reviews)


Cons
  • Anything coming out of the Purple Palace - senior leadership is lots of words and no action (in 6 reviews)

  • Senior management is in their own salaried world (in 5 reviews)

More Highlights

Employee Reviews

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  1. 10 people found this helpful  

    Senior Leadership and CTO are RUINING a Great Dream of Service for Children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Dallas, TX
    Former Employee - Manager in Dallas, TX

    I worked at Children's Health full-time (more than 5 years)

    Pros

    The service to children that are treated and healed daily.
    The facilities and the expertise of the patient care staff is outstanding.
    OK benefits (reduced within the past three years.)
    Sense of mission of saving kids' lives.

    Cons

    Senior Management is out of touch and the employees are suffering for it. Job security and satifaction levels are very low. This is evidenced by the high rate of turnover in middle management and staff, particularly in the Information Services department.

    Chris Durovich, the CEO, is in an expansive and inaccessible ivory tower. He struggles to lower his nose enough to see the utter dissatisfaction that a good - I'd venture to say majority - percentage of his subjects, er, uh, I mean employees are experiencing in their roles. This dissatisfaction is a result of four years of tremendous turnover at the upper-middle and senior management levels. As a result, culture and tribal knowledge have suffered immensely. While often times, new blood is needed to shake up an organization and bring in high-performers to move toward a culture of action and creativity, the result of the last four years of leadership recruitment at CMCD has been a disaster. Most of the new leadership, with the exception of Population Health, have contributed to the exodus of top-producing talent, the fostering of a "Fear Culture," and a feeling that the gig, no matter the tenure, is temporary. No where are these characteristics more glaringly obvious than in the Information Services department.

    While Pamela Arora, CIO, is an obviously smart, and pragmatic leader, her lieutenant, Aaron Miri, CTO, is an utter embarrasment of a manager. Aaron is more prone to personal rants and reactionary temper tantrums than to capably analyzing and assessing the technology and personnel challenges of a medcal organization that so desperately needs a qualified CTO. Applicants in IT/IS (particularly middle managers) take caution: The CTO is a boy in a man's shoes who tends to whine and shout when his dolls fall on to the floor. He often chooses to hit and kick and yell at those toys of his for falling down rather than picking them up, straightening them out and reinforcing their place and position in the dollhouse.

    Advice to ManagementAdvice

    At a certain point after so many years of "resignations" and "retirements", many employees and managers will choose to stay silent (in the middle) rather than challenging, contributing and swimming to the top. This leads to a gradual normalization of staff toward no passion and inaction. The circle is complete once new talent is hired to stir passion and aid action in the ranks to replace that of those "resignations" as well as those resigned to "shut up, keep my head down and keep my paycheck," as one current manager put it.

    SLT: Step back and take a look at the WHOLE body of personnel. While a certain rate of turnover is expected at any organization, the rate of turnover at the management level over the past few years should ring a few alarms. Do some guerilla surveying and actually listen to the queues. People used to work at Children's for 20+ years. A new day, I'm sure, but the soul must remain intact and new-hires aligned with the mission.

    CIO: An I.S. mission if it exists, is not well communicated to the staff. As a result of CTO shenanigans, IS staff are cranky and uninspired. This unrest can be mitigated by a thorough socializing of the IS mission. This will help employees believe their leader, which will help them to overlook other unfortunate obstacles.

    Oh, and please take a hard look at the CTO (apart from the gloss of his review.). The CTO continues to damage a beloved IS organization while receiving tech awards for the accomplishments of his interim predecessor and ripping off the heads of his dolls (employees.)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Absolute worst place to work as a nurse!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ER RN in Dallas, TX
    Current Employee - ER RN in Dallas, TX

    I have been working at Children's Health full-time

    Pros

    Excellent pay, because it is such a horrible place to work

    Cons

    Ridiculously oppressive policies, treat their nurses like they are disposable, unsafe patient load assignments, complete disconnect of management from nurses.

    Advice to ManagementAdvice

    Connect with your employees, get rid of oppressive policies, know that their has to be a reasonable work/life balance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Excellent atmosphere

    Former Employee - Receptionist in Plano, TX
    Former Employee - Receptionist in Plano, TX

    I worked at Children's Health full-time (more than an year)

    Pros

    It's a great job for health professionals, lots of room to grow

    Cons

    The administrative staff rotates more than average. It is not that bad but still it makes you wonder.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    The most toxic work environment ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX

    I worked at Children's Health full-time (more than 3 years)

    Pros

    The amazing nurses and staff in the hospital, the children, the mission and the miracles that take place every day.

    Cons

    Outside of the hospital hallways lies something the hospital industry should truly be terrified of. Administration is so toxic and so corrupt that it is impossible to believe the hospital is still running. The CEO Chris Durovich is truly despised among all employees. It is well-known he does not like children, young people and is extremely threatened by women. Among his senior leadership team there is constant gossip, fear mongering and lies that have infiltrated the hospital.

    I worked in the marketing department at Children's. The Chief Marketing Officer has proven her worth by firing whoever the CEO doesn't like, by instilling fear throughout the department and by doing whatever she needs to do to get ahead with executive leadership. Her staff is full of incredible workers who do everything for her despite the horrendously toxic work environment. As for her, I did not see any actual work or valuable input in the two years since she's been there. She is rarely present among her staff and held a total of two staff meetings a year. In those two years she has fired or lost over 30 employees. Mind you - it's a department of 40.

    She is also clearly threatened by millennials. Here is the thing - she and other senior leaders have taken the position of being puppets and yes men for the CEO and 90% of her office is millennials, who see no need to sit in that humiliating position to succeed in their career. She heavily resents that and creates malicious office gossip to assert her "power" over these millennials rather than working with and managing her team. There is always someone in line to be fired next. The department has lost some of the most incredible talent among her team. The entire department lives in constant fear of the next malicious move.

    HR has been warned over three dozen times - especially of her inappropriate, highly unethical behavior - and nothing is done.

    Advice to ManagementAdvice

    I highly recommend the board does a drastic overhaul and quickly gets in tune with the feelings toward senior leadership at Children's. The internal survey just recently done at Children's revealed this hospital was in the top 1% for worst morale among children's hospitals in the ENTIRE COUNTRY. The number one complaint? Senior leadership. This beautiful mission is being thrown down the drain because egos and pride rule above all other things at Children's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    It's OK. Hopefully it's on it's way to getting better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Dallas, TX
    Current Employee - Program Manager in Dallas, TX

    I have been working at Children's Health full-time (more than an year)

    Pros

    Some of the senior leadership seems invested in the new values that are being rolled out. The expansion into a health system and the new population health program is exciting, even if a lot of the hospital staff do not see to understand what it is about.

    Cons

    The hospital, like many others is going through a lot of changes. It has recently become a health system, and it is expanding, while trying to cut a massive amount of spending that it had gotten to used to in the past. There are a lot of morale issues and a lot of people who are stuck in "but we have always done it this way" mode. So for those of us who are newer who are trying to change things to make the place more efficient, it can be difficult.

    Advice to ManagementAdvice

    Get on board with the new values. Get rid of the unit managers and up who do not buy in to the new values, otherwise, the values will not take hold at the grassroots. Be better about communication. A lot of what contributes to the morale issues has to do with a lack of communication. All of the VPs that are getting hired might not make everyone so upset if they understood how those roles fit into the organization, but all they know is that their coworkers have been let go and we have 40+ VPs. I get it because I have the academic background to understand it a bit better, but most of the clinicians and allied health people do not.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Shocking!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead in Dallas, OR
    Former Employee - Lead in Dallas, OR

    I worked at Children's Health full-time (more than an year)

    Pros

    Good benefits, competitive pay, free parking, paid holidays, 401k

    Cons

    Employees that have longevity there..don't like change and not going to change. When you try to do the best work that you can and never do anything right!! That is really great for moral, especially when you see the person next to you doing nothing!! How can management tell you that you need to smile more..when they never do..I would pass by employees all the time on the sky bridge that would rather look out the window or pretend like they're looking at their phone, to keep from speaking. I just thought it would be a great place to work, from the director, to management, to team leads, to employees... it is cut throat!! No one job is safe... no matter what your position is

    Advice to ManagementAdvice

    Take the leader ship classes that are offered, because the great job that you may think you are doing..trust is a big issue and discrimination in the department I worked in

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Good place to be in nursing or patient care. Awful place to be in administration role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director In Shared Services Role in Dallas, TX
    Former Employee - Director In Shared Services Role in Dallas, TX

    I worked at Children's Health full-time (more than 3 years)

    Pros

    This place has a great mission and legacy that draws good people. The people who work in operations and patient care -- nursing, allied health, etc. are focused and committed. And the administrators who come from, and manage, those areas are strong. The operations area has strong leaders who play nice with each other and try to do the right things for their employees.

    Cons

    The part of the organization that does not deliver patient care is a mess. The top exec is an awful leader and a troubled human being. After years of hiring in his own image, abusing people, and setting a bad example, many of the non-operations executives are as bad as he is. The exec group is huge and divisive. This creates confusion, conflict, and misbehavior throughout the organization.

    Advice to ManagementAdvice

    There are two CMCs. Operations is a decent place to work with skilled and honorable leadership. The shared services and non-operations areas are a mess and a horrible place to be. Replace the CEO.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Ok to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Dallas, TX
    Current Employee - Trainer in Dallas, TX

    I have been working at Children's Health full-time (more than 3 years)

    Pros

    Good promising industry, meaningful work to help sick kids

    Cons

    Stressful non-stop workforce reorganization, increasing turnover.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Employees live the mission!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Children's Health full-time (more than 3 years)

    Pros

    Children's employees are respectful of one another
    They live the mission: making life better for children.
    The work is rewarding and fun

    Cons

    Could use more goal setting from leadership at the lowest level.
    Lots of chiefs, not enough indians

    Advice to ManagementAdvice

    Continue with just culture and Rounding at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Best place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anesthesia Tech in Dallas, TX
    Current Employee - Anesthesia Tech in Dallas, TX

    I have been working at Children's Health part-time (less than an year)

    Pros

    the salary is more than what I expected to be paid, considering I had no previous experience

    Cons

    the drive back and forth from home

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO

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